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Installation & Setup
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DigitalAccessPass.com (DAP)
DAPTicket Installation
1. Make sure you are using DAP v4.3 or above, because DAP Ticket won’t work otherwise.
2. Download the dapticket_v1.0.zip file from the member’s area here on WickedCoolPlugins.com.
3. Unzip the files inside to your desktop. You will find a folder called “support” and 2 files under it:
support (folder) – upload the entire support folder (with the files under it) to the root folder of your
website (just like dap). If you have installed it right, you will be able to access
http://YOURSITE.com/support… just like you install dap to the root of your site and then access
http://YOURSITE.com/dap. You should end up with both support folder and dapfolder under the
4. Once all of the above steps are complete, you can complete the installation and basic setup in a web
browser.
You can invoke the installer by simply browsing the Ticket URL e.g http://www.YourSite.com/support.
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Wicked Cool Plugins | DAPTicket http://wickedcoolplugins.com/doc/dapticket/
Alternatively you can enter the full URL into your browser address bar e.g http://www.YourSite.com
/support/setup/.
5. If you do not know the MYSQL database details, you can check your wordpress config file –
wp-config.php to find out what it is.
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Wicked Cool Plugins | DAPTicket http://wickedcoolplugins.com/doc/dapticket/
9. Save changes.
Visit this page in your DAP admin dashboard to setup the DAP-to-DAPTicket Integration Rules to make
sure only valid/allowed user are able to access your support ticket system.
Define “DAPTicket: Global Redirect URL for Support” in your DAP Admin -> Setup->Config. When
users with no support capable products, try to access the support page, they will be redirected to
whatever you set under the Global Redirect URL for Support in dap setup->config
Or users that have access to multiple expired support capable products will also be redirected to this
Global Redirect URL to get access to support.
A user that has access to A or B or both A&B will have access to support.
A user with expired access to A, but valid access to B or vice-versa will have access to support.
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Wicked Cool Plugins | DAPTicket http://wickedcoolplugins.com/doc/dapticket/
A user with expired access to A and expired access to B will NOT have access to tickets even if they have
valid access to C and / or D.
A user with expired access to A and expired access to B when they go to access ticket system, will get
redirected to the GLOBAL redirect URL (you can set up the global redirect url in dap setup -> config).
A user with expired access to A and NO access to B will get redirected to the A’s expired access url
A user with EXPIRED access to only 1 support capable product .. will always get redirected to that
product’s redirect url.. set in the support rules setting page by admin
A user with EXPIRED access to more than 1 support capable product .. will always get redirected
GLOBAL redirect url (need to define in setup -> config)
A user with access to NO support capable products . will always get redirected GLOBAL redirect url
(need to define in setup -> config)
1) Logout of DAP (visit http://YourSite.com/dap/logout.php or click on the dap logout button on your site)
2) Now visit the support page – http://YourSite.com/support
3) You should get redirected to DAP login page. This is so only valid dap users can login and use support
ticket system.
4) Now login to dap using the test user’s dap email id/password
5) Now see if you get redirected to the support page and test user’s email id is pre-populated
6) Click on an open ticket, see if your email id is pre-populated.
7) Also test out the various scenarios described above related to support access for users that dont have
access to support capable products or with expired access to support capable products.
3 Responses to “DAPTicket”
1.
TanyaSmith April 11, 2012 at 2:00 am #
Reply
2.
JosanIracheta May 15, 2013 at 1:32 am #
Reply
3.
WCP Admin June 9, 2013 at 8:09 am #
>>Is there a shortcode to integrate DAPticket directly onto my website? << Sorry, no. We will
provide a shortcode in future but currently there is no dapticket shortcode for WP. Thanks, Veena
Reply
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