Professional Documents
Culture Documents
PII: S0950-3293(16)30115-X
DOI: http://dx.doi.org/10.1016/j.foodqual.2016.06.001
Reference: FQAP 3155
Please cite this article as: van Rompay, T.J.L., Deterink, F., Fenko, A., Healthy package, Healthy product? Effects
of Packaging Design as a Function of Purchase Setting, Food Quality and Preference (2016), doi: http://dx.doi.org/
10.1016/j.foodqual.2016.06.001
This is a PDF file of an unedited manuscript that has been accepted for publication. As a service to our customers
we are providing this early version of the manuscript. The manuscript will undergo copyediting, typesetting, and
review of the resulting proof before it is published in its final form. Please note that during the production process
errors may be discovered which could affect the content, and all legal disclaimers that apply to the journal pertain.
1
University of Twente
Abstract
Inspired by research testifying to the influence of visual packaging appearance and meaning
portrayal on food evaluation, here it is argued that effects of packaging design vary
depending on purchase context. Realistic packaging variants for a fictitious yoghurt brand
varying in health connotation were designed. Data were collected during two field studies in
the entrance halls of a discount supermarket visited by price sensitive buyers and a green
which shoppers tasted an identical yoghurt variant from either one of the two package
variants revealed that packaging design influenced taste evaluation in the discount
considering store environment and related shopper concerns in (packaging) design practice.
shopper motivation
3
packaging can have on consumer expectations and actual product experiences. For
instance, orientation (layout) of packaging elements (e.g., Van Rompay, Fransen, &
Borgelink, 2014; Velasco, Woods, & Spence, 2015), shape angularity (Becker, Van
Marmolejo-Ramos, & Spence, 2014; Westerman et al., 2012, 2013), and color usage
(Deliza & MacFie, 2001; Piqueras-Fiszman & Spence, 2011; Schifferstein, Fenko, Desmet,
Labbe, & Martin, 2013) are amongst the packaging features that have been shown to
impact consumer perceptions. At the same time, however, effects of packaging design on
food experience have been shown to vary with intrapersonal factors (e.g., design
sensitivity; Becker et al., 2011; Bloch, Brunel, & Arnold, 2003), indicating that depending
Another factor which might qualify the impact of product packaging on food
expectations and subsequent food experiences concerns the environment in which the
package is placed. Although not focused on product packaging, previous research has
shown that product-extrinsic cues (such as lighting conditions and the number of other
people present at the point of consumption) may impact perceptions and food
Pucinelli, Grewal, & Roggeveen, 2014 for a review) testifies to the impact of extrinsic,
environmental factors such as color (e.g., Bellizzi & Hite, 1992), ambient lighting (e.g.,
Oberfeld, Hecht, Allendorf, & Wickelmaier, 2009; Spence, Velasco, & Knoeferle, 2014),
and scent (e.g., Chebat & Michon, 2003) on consumer experiences and merchandise
perceptions.
4
product packaging, the store environment in which the package is placed may very well
be an important aspect to reckon with, as it is here that both store image and shoppers
with specific concerns come together. For instance, a general distinction may be drawn
between discount supermarkets visited by price sensitive shoppers and more upscale,
‘green’ supermarkets (e.g., Whole Foods) where organic shoppers gather who are
attuned to product quality and food healthiness. Apart from being the setting where
most purchase decisions take place, and where consumers may first encounter new
brands and products ‘in’ their packaging, it is also here that shoppers may try out new
In light of the current focus on health in relation to food choice and consumption
packaging appearance can instill perceptions related to healthiness, and whether these
transfer to taste. Surprisingly, very little research has addressed influences of visual
packaging appearance on health perception. And although research has addressed the
impact of nutrition labels and health claims on food choice (e.g., Ascheman-Witzel,
Maroscheck, & Hamm, 2013) and taste (Bialkova, Sasse, & Fenko, 2016; Lee, Shimizu,
Kniffin, & Wansink, 2013; Lotz, Christandl, & Fetchenhauer, 2013; Sörqvist et al., 2016),
studies addressing how more implicit visual packaging cues steer the extent to which
In the current research, we will report on two field studies and one follow-up
survey study. Field studies involved the same packaging variants presented to shoppers
taste test. In a follow-up survey study, participants were randomly assigned to one of
the two supermarket conditions and were exposed to either the healthy or unhealthy
packaging variant. Before elaborating on the details of these studies, first we will discuss
In recent years, a considerable body of research has shown that relatively subtle
packaging cues such as color and shape may impact product evaluations and subsequent
food experiences. For instance, Becker et al. (2011) showed that an angular (as opposed
to rounded) yoghurt package shape not only affected the impression of the package, but
that this impression also transferred to the actual taste, such that the yoghurt was
perceived as having a more intense, strong taste when associated with the angular (as
opposed to the rounded) package. Apart from visual factors, haptic sensations related to
touch and exploration of cups or plateware from which foods are consumed may also
alter food experience (Biggs, Juravle, & Spence, 2016; Schifferstein, 2009). These
findings testify to the importance of packaging design elements, and show that
impressions from one sense modality (e.g., visually perceiving something as intense or
factors (as compared to explicit textual cues such as claims and nutrition labels) on
evaluations of product healthiness are sparse although aspects such as color and shape
are frequently referred to and experimented with as witnessed by redesigns and new
product introductions. With respect to color for instance, companies such as McDonalds
and Coca Cola (i.e., Coca-Cola life) replaced their ‘red’ with ‘green’, suggestive of a more
natural and healthy image. Such practice is in line with research addressing color
associations triggered by warm (e.g., red, yellow) versus cool (e.g., green, blue) hues.
6
Whereas the former trigger associations with excitement (high arousal), the latter
connote calm and relaxation (low arousal; Valdez & Mehrabian, 1995; Van Rompay,
Tanja-Dijkstra, Verhoeven, & Van Es, 2012), and may be more readily perceived as
natural and healthy. Hence in current research, this color dimension was applied to
packaging appearance.
Similarly to how a package may steer subsequent food experiences, the same
may hold for the larger ‘container’ which is the purchase environment in which a
package figures. In line with this notion, research in retailing shows that aspects such as
scent, sound, and color may influence shopper experiences (Spence, Pucinelli, Grewal,
& Roggeveen, 2014; Turley & Milliman, 2000). For instance, a classic study by North,
Hargreaves, and McKendrick (1997) showed that shoppers were more likely to
purchase products compatible with the music being played. Specifically, they purchased
more French wines when French music was played and more German wines when
German songs were played. Findings from priming studies likewise suggest that people
behave in line with meanings activated by the (store) environment. For instance,
Holland, Hendriks, and Aarts (2005) showed that the mere exposure to the scent of all-
purpose cleaner caused participants to keep their direct environment clean during an
eating task. These findings show that the environmental setting may connote a certain
ambience through factors such as scent, sound, and color, which sets the stage for
environment and behavior, Piqueras-Fiszman and Jaeger (2015) recently showed that
emotion associations are more positive when the eating occasion is appropriate (e.g.,
eating ice-cream outdoors with friends on a sunny day compared to eating ice-cream
with a small group of relative strangers indoors). Likewise, a recent study by García-
7
Segovia, Harrington, and Seo (2015) showed that people experience food intake as more
positive when consumed in an appropriate and realistic context. These findings suggest
that a match between the product and the environment heightens product evaluation. In
sum, it could be expected that shoppers in a ‘green’ retail setting more readily evaluate
foods as ‘healthy’ in appearance and taste (especially when packaging design connotes
healthiness and thus is congruent with the ‘green’ environment), compared to shoppers
On the other hand, it might also be the case that shoppers in a ‘green’
environment are more sceptical and aware of persuasive attempts of food companies to
instill an image of healthiness. For instance, Ascheman-Witzel et al. (2013) showed that
nutrition and health claims are more effective for occasional ‘organic’ food buyers
compared to more outspoken ‘organic’ buyers, who are more sceptical about health-
In order to test these alternative hypotheses, two field studies were conducted
in which shoppers from two supermarkets varying in ‘green’ image (i.e., ALDI versus
EKOPLAZA) took part in a taste sampling test of a (fictitious) yoghurt brand displayed in
Study 1
Objective
In order to arrive at the stimuli for both studies, twelve persons were shown
color samples varying in color hue, including both high (red/yellow) and low
(green/blue) arousal colors. Additionally (to further enhance realism of the packaging
designs), they were presented with material texture samples and asked to indicate
which they considered most appropriate for a healthy dairy product. Based on their
responses (confirming the relatedness between health impressions and the color
arousal dimension), two packaging designs were created using Adobe Photoshop (See
Figure 1). To ensure the effectiveness of the design manipulation, 16 participants rated
both variants on perceived healthiness. An analysis of variance confirmed that the (low
color arousal) heathy packaging variant was indeed perceived as more ‘healthy’ (M =
4.88, SD = 1.46) compared to the (high color arousal) ‘unhealthy’ variant (M = 3.00, SD =
Participants
mean age: 50.58 years). Upon checking out, they were approached and requested to take
part in a taste sampling trial for a dairy brand. Upon consent, they were randomly
Measures
check) measure for packaging appearance comprising the items “This package suggests
that this is a healthy product”, “This package suggests that this is a responsible product”,
After tasting, two measures for product evaluation were filled out. The health
evaluation measure comprised the items pure, fresh, natural, healthy, wholesome and
honest (alpha = .86). Participants indicated to what extent these taste items applied to
9
the yoghurt. Finally, participants filled out a single item measure for hedonic taste
evaluation (“This yoghurt is tasty”). All responses were recorded on 7-point rating
Results
and the two taste evaluation measures (health evaluation and hedonic evaluation) as
dependent variables.
product healthiness was significant showing that the healthy packaging appearance
significant (F < 1, ns), thus yoghurt tastiness ratings did not vary as a function of
packaging appearance (M = 5.89, SD = 1.12 versus M = 5.65, SD = .75 for ‘healthy’ versus
only occurred for the (specific) health-related evaluation, it did not extend to the more
Study 2
Objective
end, identical stimuli and measures (perception of packaging appearance: alpha = .77;
health evaluation: alpha = .90) were employed at the Dutch EKOPLAZA supermarket.
Fifty shoppers (34 female, 16 male; mean age: 50.32 years) participated.
Results
perception and the two taste evaluation measures (health evaluation and hedonic
This time, the main effect of packaging appearance was not significant (F (1, 48)
= 3.15, p = .08) although inspection of means suggests that organic buyers perceived the
healthiness evaluation was non-significant (F < 1, ns), showing that shoppers’ health
evaluations of the yoghurt were not affected by packaging design (M = 3.43, SD = .62
respectively).
was non-significant (F < 1, ns), hence yoghurt tastiness ratings were unaffected by
11
Results from study 2 show that packaging appearance does not influence taste
evaluation. Furthermore, overall results show that shoppers at the EKOPLAZA were
more critical in so far both packaging appearance and yoghurt taste received lower
ratings compared to ratings at the discount supermarket (ALDI) (see Table 1).
In sum, the results presented might be taken to suggest that shoppers in the
‘green’ environment were much more attuned to product healthiness and therefore
emphasis on the purchase setting. Perhaps shoppers in a green environment expect less
positioning and ambiance stress healthiness and related constructs to begin with.
In order to provide a first indication of the relative merits of these (by no means
assessed impressions from the same target group of students (58 participants; 32 male
and 26 female; mean age 23.0 years) approached at our university campus. They were
randomly assigned to one of the two supermarket conditions (i.e., ALDI or EKOPLAZA;
visually presented through a series of pictures) and to one of the two yoghurt packages
(four pictures in total: a view from the outside, a global view of the inside, a close-up of
the aisle, and the target packaging variant). Next, they filled out the same (health-related
and hedonic) taste measures but this time framed as taste expectations (e.g., “I expect
this yoghurt to benefit health”). Finally, they filled out a manipulation check testing
Starting with the manipulation check, results showed that the difference in
‘green’ connotation between both supermarkets was perceived as such (F (1, 56) =
appearance and store environment (F (1, 56) = 5.74, p = .02), showing that (in line with
results from our field studies) the difference between the healthy (M = 4.52, SD = .86)
and the unhealthy (M = 4.81, SD = .72) packaging variant was not significant in the
EKOPLAZA condition (F < 1, ns), but that it was significant in the ALDI condition (M =
4.75, SD = .76 versus M = 3.97, SD = 1.01; F (1, 56) = 6.34, p = .015; see Figure 3). Thus, in
the ALDI condition, the healthy (as opposed to the unhealthy) packaging design led
environment (F (1, 56) = 1.84, p = .18) and packaging appearance (F (1, 56) = 1.21, p =
.28) were not significant. Furthermore, in contrast to our field studies, taste ratings were
not lower overall in the EKOPLAZA condition (see Figure 3). Finally, and again in line
with the results from our field studies, the main and interaction effects for the hedonic
General discussion
function of packaging appearance and store type. Whereas findings from study 1
evaluation, study 2 clearly showed that such effects are highly context-dependent.
and research demonstrating ‘positive’ effects issuing forth from a fit between
13
lifestyle orientation point of view, however, it was reasoned that shoppers in green
product packaging, and hence might be less easily ‘persuaded’ by packaging design.
The results presented argue against the former by showing that packaging
appearance did not influence taste evaluations (and expectations) in the green
supermarket. Hence, the green environment did not enhance health-related associations
purchase context (i.e., store environment), an additional follow-up study was conducted
involving participants from the same target group (i.e., a student population) randomly
(rather than actual taste experience), the results were in line with the findings from our
environment only. In other words, our overall findings cannot be attributed to shopper
of healthiness are much larger, leaving more room for perceptions to be influenced by
packaging design. At the same time, our findings do not rule out the role of lifestyle
orientation as overall ratings in the field studies were considerably lower at the ‘green’
supermarket, whereas this pattern was not observed in our follow-up survey study.
Hence, our findings suggest that shoppers visiting a green supermarket are more
recent study showed that the effect of health labels on taste experience is mediated by
consumer scepticism toward the respective labels (Fenko, Kersten, & Bialkova, 2016).
Furthermore, consumer scepticism with respect to health labels has been shown to
depend on, amongst others, health motivation and nutrition knowledge (Sirieix,
Delanchy, Remaud, Zepeda, & Gurviez, 2013; Szykman, Bloom, & Levy, 1997; Žeželj,
Miloševic, Stojanović, & Ognjanov, 2012). Clearly such knowledge is much higher
amongst shoppers visiting organic supermarkets. In sum, we feel safe to conclude that
With respect to the latter, the findings presented confirm the suitability of the
color-wavelength dimension for the packaging design process and for influencing taste.
variety of taste dimensions such as sweetness and intensity (e.g., Smets & Overbeeke,
1995; Spence, 2015; Spence, Levitan, Shankar, & Zampini, 2010; Zampini, Sanabria,
Philips, & Spence, 2007). The studies reported here show that the color arousal
discount impressions, previous research showed that increasing color saturation lowers
price expectations (and might thus also lower health-related perceptions), presumably
saturated displays to grab shoppers’ attention (cf. Becker et al., 2011). Apart from
shoppers also readily perceive colors in terms of learned or conventional meanings. For
instance, research suggests that a red color can function as a subtle (implicit) stop
signal, which for that reason may reduce incidental food and drink intake (Genschow,
Additionally, packaging design factors such as layout, use of white space, and
Rompay et al. (2014) and Velasco, Woods, and Spence (2015) testifies to the importance
of placement and orientation of design elements on packaging design. Van Rompay et al.
(2014) showed that graphic elements (e.g., arrows or swirls) pointing upwards led
fresher compared to the same washing powder contained within a package presenting
graphic elements pointing downwards. Arguably, natural, healthy products may benefit
from an upward orientation, as healthy foods are more readily associated with a
pinpoint the role of assortment variety, store image and ambience. Thus are taste
evaluations indeed more easily influenced in large store environments where variations
among products in terms of healthiness are large? And what about store image and
‘naturalness’ impact perceptions and taste evaluations? Additionally, such studies could
design (e.g., in terms of color usage or imagery) is a variable to reckon with. Finally,
future research could further pinpoint the role of lifestyle orientation in relation to
packaging design (note that findings from our survey study do no warrant conclusions
Awaiting future research addressing these and other issues, in the meantime our
findings attest to the importance of packaging design for food perception and taste
evaluation, However, at the same time, they warn against overgeneralizing findings from
16
one (environmental) context to another, and stress the necessity to carefully consider
References
Aschemann-Witzel, J. A., Maroscheck, N., & Hamm, U. (2013). Are organic consumers
preferring or avoiding foods with nutrition and health claims? Food Quality and
Becker, L., Van Rompay, T. J. L., Schifferstein, H. N. J., & Galetzka, M. (2011). Tough
Bellizzi, J. A., & Hite, R. E. (1992). Environmental color, consumer feelings, and purchase
Bialkova, S., Sasse, L., & Fenko, A. (2016). The role of nutrition labels and advertising
Biggs, L., Juravle, G., & Spence, C. (2016). Haptic exploration of plateware alters the
perceived texture and taste of food. Food Quality & Preference, 50, 129-134.
Bloch, P. H., Brunel, F. H., & Arnold, T. J. (2003). Individual differences in the centrality of
Deliza, R., & MacFie, H. (2001). Product packaging and branding. In L. J. Frewer, E. Risvik,
Fenko, A., Kersten, L., & Bialkova, S. (2016). Overcoming consumer scepticism toward
food labels: The role of multisensory experience. Food Quality and Preference,
48, 81–92.
18
García-Segovia, P., Harrington, R. J., & Seo, H. (2015). Influences of table setting and
eating location on food acceptance and intake. Food Quality and Preference, 39, 1-
7.
Genschow, O., Reutner, L., & Wänke, M. (2012). The color red reduces snack food and
Holland, R. W., Hendriks, M., & Aarts, H. A. G. (2005). Smells like clean spirit:
16(9), 689-693.
Lee, W. J., Shimizu, M., Kniffin, K. M., & Wansink, B. (2013). You taste what you see: Do
organic labels bias taste perceptions? Food Quality and Preference, 29(1), 33–39.
Lotz, S., Christandl, F., & Fetchenhauer, D. (2013). What is fair is good: Evidence of
consumers’ taste for fairness. Food Quality and Preference, 30(2), 139–144.
North, A. C., Hargreaves, D. J., & McKendrick, J. (1997). In-store music affects product
Oberfeld, D., Hecht, H., Allendorf, U., & Wickelmaier, F. (2009). Ambient lighting modifies
Schifferstein, H. N. J. (2009). The drinking experience: Cup or content? Food Quality and
Schifferstein, H. N. J., Fenko, A., Desmet, P. M. A., Labbe, D., & Martin, N. (2013). Influence
Amsterdam: Elsevier.
Sirieix, L., Delanchy, M., Remaud, H., Zepeda, L., & Gurviez, P. (2013). Consumers’
Smets, G. J. F., & Overbeeke, C. J. (1995). Expressing tastes in packages. Design Studies,
16(3), 349–365.
Sörqvist, P., Marsh, J. E., Holmgren, M., Hulme, R., Haga, A., & Seager, P. B. (2016). Effects
Spence, C., Levitan, C., Shankar, M. U., & Zampini, M. (2010). Does food color influence
Spence, C., Puccinelli, N. M., Grewal, D., & Roggeveen, A. L. (2014). Store atmospherics: A
Spence, C., Velasco, C., & Knoeferle, K. (2014). A large sample study on the influence of
Szykman, L. R., Bloom, P. N., & Levy, A. S. (1997). A proposed model of the use of package
claims and nutrition labels. Journal of Public Policy & Marketing, 16(2), 228-241.
211.
Valdez, P., & Mehrabian, A. (1994). Effects of color on emotions. Journal of Experimental
Van Rompay, T. J. L., Fransen, M. L., & Borgelink, B. G. (2014). Light as a feather: Effects
Velasco, C., Salgado-Montejo, A., Marmolejo-Ramos, F., & Spence, C. (2014). Predictive
Van Rompay, T. J. L., Tanja-Dijkstra, K., Verhoeven, J. W. M., & Van Es, A. (2012). On store
design and consumer motivation: Spatial control and arousal in the retail
Velasco, C., Woods, A. T., & Spence, C. (2015). Evaluating the orientation of design
elements in product packaging using an online orientation task. Food Quality and
Wansink, B. (2006). Mindless eating: Why we eat more than we think. New York: Bantam-
Dell.
Wansink, B., & Chandon, P. (2014). Slim by design: Redirecting the accidental drivers of
Westerman, S. J., Gardner, P. H., Sutherland, E. J., White, T., Jordan, K., Watts, D., & Wells,
Westerman, S. J., Sutherland, E. J., Gardner, P. H., Baig, N., Critchley, C., Hickey, C.,
Mehigan, S., Solway, A., & Zervos, Z. (2013). The design of consumer packaging:
Zampini, M., Sanabria, D., Philips, N., & Spence, C. (2007). The multisensory perception of
Žeželj, I., Miloševic, J., Stojanović, Z., & Ognjanov, G. (2012). The motivational and
informational basis of attitudes toward foods with health claims. Appetite, 59(3),
960-967.
22
Table 1.
hedonic)
Discount environment
(Study 1)
Packaging appearance Packaging healthiness Taste (health) Taste (hedonic)
Healthy 5.67 (SD = 0.64)a 3.91 (SD = 0.48)a 5.89 (SD = 1.12)a
Unhealthy 4.95 (SD = 0.83)b 3.28 (SD = 0.53)b 5.65 (SD = 0.75)a
Green environment
(Study 2)
Packaging appearance Packaging healthiness Taste (health) Taste (hedonic)
Healthy 4.79 (SD = 1.11)a 3.43 (SD = 0.62)a 4.96 (SD = 1.17)a
Unhealthy 4.19 (SD = 1.27)a 3.38 (SD = 0.73)a 5.04 (SD = 1.49)a
packaging appearance.)
24
Health evaluation
Figure 3. Product health evaluation as a function of packaging appearance and store type
26
Highlights