RUFUS GIWA POLYTECHNIC OWO, ONDO STATE

DEPERTMENT: HOSPITALITY MANAGEMENT AND

TECHNOLOGY

COURSE CODE: GMT 125

COURSE TITLE: HOSPITALITY LAW

TOPIC: UNDERSTAND GEUST IN RESIDENCE

GROUP: GROUP 8
GROUP MEMBERS
S/ NAME MATRIC NO
N
1 OLATIGBE MAHASIN SO4/HMT/2020/2700
OPEYEMI
2 OLAKUNORI DAMILOLA SO4/HMT/2020/2618
MERCY
3 ADERINBOYE ADEMOLA SO4/HMT/2020/2671
STEPHEN
4 ISHOLA GBOLAHAN SO4/HMT/2020/2716
FEMI
5 OLADUTELI TITILAYO SO4/HMT/2020/2679
FAITH

LECTURER IN CHARGE: BARISTER R.O OWOK

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 8.0 Understand Guest in Residence
8.1 Explain Visitors Responsibility to Give Information to The Proprietor

In most circumstances, a property owner has an obligation (“duty”) to provide a

reasonably safe environment for visitors. This duty can extend to employees,
management companies, and even to contractors hired to work on the property.

However, property owners aren’t automatically responsible (“liable”) for injuries

that occur on their premises. Liability goes both ways.

An injured person can contribute to the circumstances leading to their injuries. In

this case, the insurance company would assign liability to the injured visitor and
might refuse to pay all or some of their claim.

When you’re injured by unsafe conditions on someone else’s property, you have
the right to seek compensation for your damages. But what if the insurance
company blames you?

Here’s where we unpack what you need to know about premises liability rules for
visitors and property owners.

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 8.2 Describe Proprietor Obligation to Keep A Register
This process is carried out by filling in a guest registration form, which must
conform to the model set out in the Annex to Order INT/1922/2003. 

In addition, the data collected must be reported to the authorities within 24

hours after guests check-in. This applies to all types of tourist accommodation:
holiday rentals, hotels, hostels, rural houses, campsites, villas, etc. 

Find out all about the legal registration of guests in the hotel 

If you are the owner of a tourist accommodation, you must take into account the
following legal obligations:

 To keep a guest book. 

 To fill in the registration forms by manual or automatic procedures. 
 Report to the authorities within 24 hours. 
 Collect the signature (inexcusably) on guest registration forms for guests over
16 years of age. 
 Collect all guest reports in a sequential order in books or notebooks of
between 100-500 sheets of paper. 
 Keep the guest books accessible for the members of the Security Forces.

Store the guest books for a period of three years. 

8.3 Explain Action to Take In case Of Infectious Illness in A Hotel

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  If hotel guests/staff are suspected to have contracted a communicable disease,
they should be temporarily isolated and prompt medical treatment should be
arranged.
 Appropriate infection control measures should be implemented as soon as
possible (e.g. hotel guests/staff with respiratory symptoms should put on
surgical mask during respiratory outbreak) to prevent further spread of the
infection in hotel.
 Group activities among sick hotel guests should be avoided.
There should always be a Doctor on call available for the hotel so that in case if any
guest suffers from any kind of problem, he /she can be given the concern treatment as
soon as possible.

8.4 Explain Action to Take In case Of Death in A Hotel

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Whenever information comes regarding the death of an in-house guest the Front Of ice
Manager should be reported directly who informs the General Manager and the Security
Manager. Later on, the police authority is even told and the hotel doctor is summoned to
confirm the death of the guest.
The residential address of the guests is also indented and the relatives are informed.
Once the doctor has confirmed the death and the police has given the permission the
dead body is removed by the help of a stretcher. In the meanwhile, if the deceased guest
was under some other doctor consultation then that doctor is also enquired.

A death certificate is also prepared and a report is prepared to mention the time, room
number and other details related to the deceased guest. The guest room is locked and
sealed and after the permission and clearance of police the room is opened and spring
cleaned and can be resold again after the approval of the local authority.

8.5 Explain Action to Take on Finding Lost Property

This is a term used in hotel parlance to refer to any item which is left by the guest or
temporarily misplaced by the guest but traced later by the hotel staff. Such articles to be

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handed over to the housekeeping department which maintained a special locker for this
purpose.

If the item belongs to the guest who has already checked out, then a letter has to be sent
to the forwarding address left by the guest while checkout or which is there in the
registration card. If no reply is received by the hotel within a certain time limit, that may
be auctioned to the hotel employees or take a decision as per the hotel policies and rules.

8.6 Explain the Procedure In case Of Damage to Hotel Property by Guest.

Guests will usually report any accidental damage to the hotel reception. A careless
cigarette burns on the armchair, a broken TV remote control…these things happen.
Malicious damage, on the other hand, is damage caused deliberately or willfully, with the
absolute intent to cause destruction.
We’ve all heard stories of chemically enhanced rock bands trashing hotel rooms and
causing costly damage. In some extreme scenarios, rooms have even been set on fire,

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which then spreads to other parts of the hotel, destroying property and endangering lives.
In cases like these, the cost of repairs is usually claimed from the rock bands themselves,
who fortunately have the funds to pay for damages.
But what happens when the people causing the damage aren’t millionaire rock stars? In a
situation where there is significant and deliberate damage to a room, the standard
protocol is for hotel management to photograph the room once the guest has left, and take
witness statements from staff. A quote for the damage is then calculated (including the
cost of not being able to rent out the room), and a request for payment sent in writing to
the guest concerned. A guest’s rights in a case such as this are pretty limited, and they
will have to pay or face possible legal consequences.
It’s worth noting, however, that the hotel may not make an unauthorized deduction from
your credit card. If they do so, the guest is within his rights to ask his bank to reverse the
charge. For this reason, more and more hotels are now adding a clause to their check-in
document stating they reserve the right to make a charge against a guest’s credit card.
This is one way of covering themselves in case of malicious damage to hotel property by
a guest.