Respond to Emergency Situation

1. Bomb Threat Emergency Situation

In case of any call received regarding the bomb threat, the hotel should tie-up
with the local police authority and follow their instructions. The person who receives
the call should take complete details of the situation and should even try to note
down the voice and accent of the person calling regarding a bomb threat.
Immediately the hotel should inform the anti-bomb squad and should defuse the
bomb after locating the place where it is planted.

2. Fire Threat Emergency Situation

Fire is the most common emergency situation which could break in the hotel
at any point in time. The most probable reason for a fire break in the hotels can be a
kitchen or faulty wirings in the hotel. The concerned staff should be immediately
informed and fire brigade should be informed immediately.

Do not panic, If the hotel staff is well versed with the fire fighting equipment
then immediately fire extinguisher should be used. The supply of electricity and gas
should be immediately turned off whenever any news regarding fire comes to the
hotel.

3. Death of an In-House Guest in the Hotel

Whenever the information come regarding the death of an in-house guest the
Front Office Manager should be reportedly directly who informs the General
Manager and the Security Manager. Later on, the police authority is even told and
the hotel doctor is summoned to confirm the death of the guest.

The residential address of the guests is also identified and the relatives are
informed. Once the doctor has confirmed the death and the police has given the
permission the dead body is removed by the help of a stretcher. In the meanwhile, if
the deceased guest was under some other doctor consultation then that doctor is
also enquired.

4. Accident Emergency Situation

Accidents can take place in the hotels at any point of time due to faulty stairs,
ramps, and balconies and even due to the parking places. The hotels should ensure
that handrails, the non-slip surface should be used while framing the architecture
plan for the hotels.

5. Lost and found

This is a term used in hotel parlance to refer to any item which is left by the
guest or temporarily misplaced by the guest but traced later by the hotel staff. Such
articles to be handed over to the housekeeping department which maintained a
special locker for this purpose.

If the item belongs to the guest who has already checked out, then a letter
has to be sent to the forwarding address left by the guest while checkout or which is
there in the registration card. If no reply is received by the hotel within a certain time
limit, that may be auctioned to the hotel employees or take a decision as per the
hotel policies and rules.

6. Theft Emergency Situation

The front desk is having cash with them so there is also the possibility of theft.
Also, there are belongings of in house guest. To discourage theft, the front office
should inform the guest to deposit their valuables in the safety deposit locker.

7. Illness and Epidemics Emergency Situation

There should always be a Doctor on call available for the hotel so that in case
if any guest suffers from any kind of problem he /she can be given the concern
treatment as soon as possible.

8. Vandalism

The front office staff must call the hotel security and order the main door to be
locked. If the situation gets out of hand, then the security manager should call the
police immediately.

9. Damage to property by the resident guest

The front office cashier is instructed to raise a charge for the value of the
damages to property, a responsible guest will never argue but if he does the subject
to be referred to the general manager.
10. Handling Drunken Guest

A drunken guest may disturb another guest. In order to avoid this, the drunken
guest should be escorted to an isolated area like a back office. Hotel staff should
calmly handle the situation by following the SOP for Handling drunken guests.

Monitor the Security Alarm

What is a security system?

The most basic definition of any security system is found in its name. It is
literally a means or method by which something is secured through a system of
interworking components and devices.

What happens when an intrusion occurs?

Security systems are designed to perform certain tasks when a secured zone
is breached. What your security systems does in the event of an intrusion depends
on the type of system you’re using.

Professionally Monitored Security Systems: If your security system is

professionally monitored by an alarm company, they are alerted when a security
problem arises in your home. Along with the high-decibel alarm that sounds, the
monitoring company is alerted.

Manage the Pyrotechnic Display

Display Pyrotechnic, also known as commercial fireworks, are pyrotechnic

devices intended for use outdoors, where the audience can be further away, and
smoke and fallout is less of a concern. Generally, the effects, though often similar to
proximate pyrotechnics, are of a larger size and more vigorous in nature.

5 Rules to Minimize Risks from Fireworks Displays

To minimize risks, there are some fireworks safety precautions that anyone
organizing a display or fire festival should follow.

1. Assign responsibility.

Everyone involved in the event should be fully aware of their roles and
responsibilities with regards to planning, risk assessment, safety, emergency
provision and lines of communication.
2. Get the paperwork in order

Give yourself enough time to get all necessary licenses and insurance policies in
place. If you are hiring professional vendors, make sure a contract is in place that
addresses:

 Contactors’ obligations to follow all applicable laws and regulations.

 Contractors’ responsibilities for planning, permitting, pyrotechnic
transportation and storage, event setup and execution, and cleanup and site
inspection.
 Contractors’ minimum insurance coverage and limits of liability.
 Contractors’ adequate indemnity and hold harmless clauses.
 What happens if the event is canceled.

3. Be a good neighbor

 Consider the nuisance and environmental impacts that fireworks and fire
festivals can have.
 Local hospitals and care homes may be affected by noise or smoke.
 Elderly people, children and animals may be frightened.
 Livestock and agriculture may be put at risk.

4. Confirm the site is suitable

 Organizers should thoroughly evaluate the site, taking these factors into
consideration.
 Identify the fallout area and make sure it’s clear of combustible materials.
 Identify parking, emergency pathways and spectator areas.
 Determine ways to prevent people from entering the fallout area.

5. Safeguard the area afterward

 Once the fireworks are over, take these additional steps to reduce risks even
more.
 Keep spectators out of the area.
 Search for unexploded fireworks and burning debris by thoroughly inspecting
the grounds.
  Conduct a follow-up inspection the next day to determine if anything was
missed.

No event organizer is immune to risks when it comes to hosting fireworks

displays and fire festivals. But thoughtful planning along with attention to key risk-
control and risk-transfer tactics will help make your next event safe and fun.

Perform Basic First Aid Procedure

What is First Aid

First aid is emergency care given immediately to an injured person. The

purpose of first aid is to minimize injury and future disability. In serious cases, first
aid may be necessary to keep the victim alive.

Why is First Aid Important?

First aid is an important tool in quickly responding to accidents to ensure that

injuries can be efficiently and promptly dealt with before a trained medical
professional arrives to administer more specialized treatment.

How to Assess & Respond to an Emergency Situation in 5 Steps

1. Assess the Situation

The first thing you should do is assess the situation. Look to see who is at the
emergency scene, and find out what others at the scene are doing. If anyone is in
danger or hurt, you should immediately take charge of the situation. In high stress
situations, people tend to panic if they or someone they know has been injured.
Bystanders will often ignore the situation completely if there are many other people
around, assuming that someone else must have taken care of the situation.

2. Get Help

The first step to establishing some sort of leadership is to shout out or signal
for help. Don’t yell abstract things like, “Why are you just standing there?” Bark out
direct orders to specific people – “GO GET HELP,” “YOU, CALL 911.” Keep it simple
so they can follow directions easily and so that they can snap out of any shock they
may be feeling: and don’t be afraid of raising your voice.

3. Assess the Environment

 The initial recon should be of the area, not the people involved. Be aware of
your surroundings and of your options for making it safe, both for yourself and
anyone else in the vicinity. Don’t perform first aid on an injured person right next to a
burning vehicle – this seems obvious, but when there’s not much time to think, it’s
possible to quickly turn an incident of one casualty to a crisis of many.

4. Triage: Assess the Injured

At this point, you can perform basic triage and assess the injured people
involved in the emergency situation. Look to the most vulnerable individuals first, see
if you can help any of the ones with the most immediate medical needs.

5. Know Your Limits

Don’t take extreme risks. In periods of high pressure, it can be tempting to go

beyond your knowledge or expertise to try to help, but unless you are 100% sure that
you need to do something incredibly risky (like a tracheotomy) do not take the risk in
doing it yourself and instead wait for professional assistance.

Basic First Aid Procedures:

Basic First Aid for Cardiac Arrest

Cardiopulmonary resuscitation (CPR) is the most important medical

procedure of all. If a person is in cardiac arrest (the heart is no longer pumping
blood) and CPR is not performed, that person will die. On the other hand, performing
CPR or using an automated external defibrillator (AED) could save a life.

AEDs are available in many public areas and businesses. These devices are
simplified for use even if you have never been trained. CPR training will include
familiarization with AED use.

First Aid for Suspected Cardiac Arrest

According to the American Heart Association and American Red Cross 2019
guidelines, the steps to take when a cardiac arrest is suspected are:1

 Command someone to call 911 or the medical alert system for the locale.
 Immediately start chest compressions regardless of your training. Compress
hard and fast in the center of the chest, allowing recoil between
 compressions. Hand this task over to those who are trained if and when they
arrive.
 If you are trained, use chest compressions and rescue breathing.
 An AED should be applied and used. But it is essential not to delay chest
compressions, so finding one should be commanded to someone else while
you are doing chest compressions.

Basic First Aid for Bleeding

Regardless of how severe, almost all bleeding can be controlled. Mild

bleeding will usually stop on its own. If severe bleeding is not controlled, it may lead
to shock and eventually death.

First Aid for Bleeding

 Steps to take if you are faced with bleeding right now:

 Cover the wound with a gauze or a cloth.
 Apply direct pressure to stop the blood flow.
 Don't remove the cloth. Add more layers if needed. The cloth will help clots
form to stop the flow.

In most cases, applying a tourniquet may do more damage to the limb than
good. The 2010 American Heart Association guidelines also discount the value of
elevation and using pressure points.

Basic First Aid for Burns

The first step to treating a burn is to stop the burning process.4 Chemicals
need to be cleaned off. Electricity needs to be turned off. Heat needs to be cooled
down with running water. Sunburn victims need to be covered up or go inside.

No matter what caused the burns or how bad they are, stopping the burn
comes before treating the burn. The severity of a burn is based on depth and size.
For serious burns, you might need to see a doctor or call 911.

First Aid for Burns

Take these first aid steps:

  Flush the burned area with cool running water for several minutes. Do not use
ice.5
 Apply a light gauze bandage.
 Do not apply ointments, butter, or oily remedies to the burn.
 Take ibuprofen or acetaminophen for pain relief if necessary.
 Do not break any blisters that may have formed.

Basic First Aid for Fractures

All extremity injuries need to be treated as broken bones (fractures) until an X-

ray can be obtained.

There are all kinds of broken bone myths, such as not being able to walk on a
broken leg or whether there's a difference between a fracture and a break. If you
don't have Superman's X-ray eyes, treat it like it's broken.

First Aid for Suspected Fracture

Take these steps for a suspected fracture:

 Don't try to straighten it.

 Stabilize the limb using a splint and padding to keep it immobile.
 Put a cold pack on the injury, avoiding placing ice directly on the skin.
 Elevate the extremity.
 Give anti-inflammatory drugs like ibuprofen or naproxen.

Basic First Aid for Sprains

The symptoms of a sprain are almost exactly the same as that of a broken
bone. When in doubt, first aid for sprains should be the same as broken bones.
Immobilize the limb, apply a cold pack, elevate it, and take anti-inflammatory drugs.
See your doctor for further diagnosis and treatment.

Communicating Incident Details

The information that you have obtained about the casualty’s condition and the
nature of the incident should be passed on to relevant personnel.

Handing over to emergency services personnel

When the ambulance arrives:

 continue first aid until the ambulance officer is ready to take over the care of
the casualty
 provide as much information as possible, including information that may be
have been given to you by the casualty or bystanders
 if requested to do so, stay and assist the emergency services personnel.

Provide the following information:

 nature of the accident

 time you arrived at the scene
 types of first aid provided
 casualty’s response to first aid
 duration of any CPR
 type and amount of medication taken
 any completed workplace records and report forms.

All employers are required by law to keep a register of injuries that occur in
the workplace. If you are responsible for first aid at work you will be required to
complete the details of any incident and the first aid provided in a register of injuries
and any other workplace report forms.