Professional Documents
Culture Documents
with M/s Sembcorp Utilities Pte Ltd, Singapore. Sembcorp North-West Power Company Limited
(SNWPCL) under joint venture arrangement with CMC, China and Sembcorp Utilities Pte Ltd, Singapore
respectively. NWPGCL holds 50% and 29% ownership in BCPCL and SNWPCL. NWPGCL has developed
another strategic alliance with M/s Sembcorp Utilities Pte Ltd, Singapore. As a consequence, they
formed another Joint Venter Company (JVC), namely – Sembcorp North-West Power Company Limited
(SNWPCL), which was registered with the Registrar of Joint Stock Companies and Firms, Bangladesh on
07.01.2016. This Company has already implemented Sirajganj 400 MW (±10%) Combined Cycle Power
Plant at the Sirajganj Power Generation Hub
Human resource is a discipline that requires leadership and management training necessary to build
the skills that business executives are looking for. HR professionals who have a deeper knowledge of
relevant areas and more practical skills generate more opportunities in the corporate world. The
following are the fundamental skills every HR manager must have.
Communication skills
As an HR management practitioner, you must be able to express yourself clearly, both in oral and
written communication. The human resource field requires a lot of talking as the team is in charge of
recruitment that entails a series of interviews. Aside from that, the human resources manager deals
with a lot of people day in and day out, listening to their issues whether work-related or not.
Through these interactions, he or she gains the trust and confidence of the employees, thereby
improving interrelationships in the workplace. The human resources manager also designs and
produces the policy handbooks and releases memos for the benefit of all the employees, which calls
for the need of good writing skills.
HR professional is the link between the business and the employee. On the one hand, you are
an activist for employees, and on the other hand, you represent the employer.
In addition to this role, you are also a source of information for employees. When they
have questions regarding taking a day off or any other employment issue, they will come to
you. Being able to efficiently handle their questions and complaints is key to most
generalist roles. The ability to communicate formally and informally, and in different ways –
such as written, electronic and oral communication, is essential.
Organizational skills
Human resources management entails a lot of functions including but not limited to recruitment,
training, performance appraisals, individual development plans, and employee relations. An HR
manager oversees all these functions and must have a systematic way of going through all the
processes. For example, there must be a standard employee training platform for each role in the
organization. On the other hand, HR involves a lot of paperwork that must be filed systemically such
as employee profile and legal documents. With all the processes and administrative tasks involved,
keeping organized will help increase your efficiency as an HR manager, being able to handle multiple
tasks simultaneously.
Decision-making skills
There is a lot of decision making involved in HR. One good example is during the recruitment process
where he or she has to decide whether an applicant is the right fit for the role or not. Recognizing
good talent is not something you can easily learn. It requires strategy, experience, and intuition. This
is something an HR manager must have. Another instance is when facing the dilemma of downsizing.
It will be part of HR's role to get the message across efficiently even in the midst of a crisis. As such,
all human resources managers must be sound decision makers to support critical organizational
functions like these.
Budgeting skills
Compensations and employee benefits packages all go through the HR department. The same goes
with training and development, social activities, performance appraisals, etc. These activities have to
be incorporated into their organization's strategic planning and budgeting, taking into account each
department's projects and their individual functions. The primary role of the HR manager is to limit
expenditures and not overspend on unnecessary activities.
Empathetic skills
The HR team deals with a lot of people and their concerns, from workload to salary complaints to
conflict resolution in the workplace. As a human resource management professional, you need
emotional intelligence and empathetic skills to ensure you understand where the person is coming
from before you make any judgment. It could be that the employee just needs to get something off
his chest and only needs a listening ear. Or he might be airing his grievances so he can get help.
Whatever the case, it is the HR manager's responsibility to listen to the employees and ensure he or
she got his or her message across clearly.
Proactivity
Proactivity is often considered more of a personality trait than a skill. However, it is
certainly something you can develop over time. As an HR professional, you are the
connection between the employer and the employee, therefore proactivity can help
you in spotting potential problems early and preventing them from escalating.
current and emerging trends across not only HR but also technology and work
development.
Proactive and strategic HRM helps to plan and align the core HR tasks in a way that
Advising
One of the key HR skills is advising different stakeholders. You need to be able to
advise both employees, line managers, and senior managers on personnel issues.
These issues can be operational, for example creating a reintegration plan for an
This advice also has to be communicated. This is where the previously mentioned
Finding qualified candidates, selecting the best, and exploring if there’s a match
between the candidate, the company (culture), and the manager is one of the most
important HR tasks.
process is fair. In many countries, there are legal requirements for employers to
treat all candidates equally. For example, in Britain, the Equality Act (2010) seeks to
sexuality. Many companies will also have internal targets for diversity across the
workforce.
Intercultural sensitivity and
language skills
This HR skill depends on the specifics of the organization. Especially for larger
intercultural differences.
For example, practices for managing and retaining people can differ tremendously
between cultures. In India, it is common to get a promotion every single year, while
Similarly, it is not uncommon for Chinese workers to travel to their birthplace for
Chinese New Year and – unannounced – never come back to your factory in the
These cultural differences will impact how you try to hire, retain, and promote
Israelis, Russians, and the Dutch are very direct whereas Japanese and Southeast
Using the wrong communication style may result in your message not being
Employees from nations that favor indirect communication, will require contextual
and retention, and employee value and performance. Having some knowledge of
There’s a push through all departments to leverage the power of data analytics to
make better decisions. This can involve the use of complicated predictive analytics
on HR data, or the much simpler use of data to make better decisions. The latter is
increasingly required too. These skills include the ability to create, read, and
Information Systems.
expected to work together with your colleagues in HR and with managers in the
Wrapping up
Well, there you have it, a concise overview of the 12
most sought-after HR skills. HR generalists should
not let these crucial skills become stagnant. To stay
at the top of your performance, you should be
continually seeking to improve your skills. This
wWhat is Strategic Human
Resource Management? A
definition
Strategic Human Resource Management is a combination of Strategy and Human
techniques.
This is a complex and descriptive definition. It states that Human Resource
employees;
cultures.
The second part of the definition is about “strategic deployment”. Let’s zoom in on
strategy.
According to Ulrich, HR needed to become value adding – and thus more strategic.
This means that HR needed to become a better fit with the business strategy in
with the focus of the business. As such, strategic HRM is all about achieving
Management. In this section, we will list five tips to make an impact with
truly Strategic HRM.
HR strategic plan. Remember, Strategic HRM follows the business. This means that
We can write an entire article on how to create an HR Strategy – and that’s exactly
what we did, you can find it by clicking the link. It boils down to a few steps.
First, you need to understand the broader business strategy. Then, you need to
align what we’re doing in HR with this business strategy. The HR strategy should
aim to build the capabilities that are defined in the business strategy.
If the business strategy is one of cost leadership, where the aim is to minimize
costs, the HR strategic plan will be different then when the business strategy is one
of differentiation, where the product is unique and more expensive. In these cases,
2. Aligning HR activities
Once the HR strategy is set, the real work starts. All HR activities should be aligned
more.
For example, the qualities that you evaluate someone’s performance on should also
be the criteria you use to hire people. In addition, these should also be the qualities
you look to develop in your workforce. This way hiring, performance evaluation,
rewards, and learning and development all align with what the business strategy is
trying to achieve.
including good job design, employee involvement, and equal opportunities (Guest
et al., 2006).
Another bundle is innovation. Innovation is associated with performance appraisal,
provision of information.
Aligning these HR practices with each other will create a compound effect and help
in achieving the business strategy. This is what makes HRM truly strategic.
that impact.
common for the business to track its success using Key Performance Indicators
(KPIs). KPIs are metrics that are aligned with the strategy of the organization.
Finance has a large set of financial KPIs, and so has Marketing. If the company is
public, an important KPI for the board of directors is the stock price. Decisions are
Metrics are ill-defined and are scarcely tracked. HR KPIs are even rarer. These are
the HR metrics that will have a direct impact on the Key Performance Drivers (KPD)
of the business. KPDs are the drivers of business KPIs, like customer satisfaction,
For example, Best Buy, an American consumer electronics retailer, found that a
People analytics thus helps to make a very concrete business case for HR
investments.
critique of the lack of strategic contributions of HR. This doesn’t mean that HR
should only focus on its strategy, there are other elements to focus on.
The risk of Strategic HRM is that we focus too much on the HR strategy while
forgetting other tasks. Tom Haak points this out beautifully in the following clip.
As Haak points out, the focus of HR shouldn’t be too much on strategy. Once the
strategy is set, the power lies in its execution. HR should not forget to focus on
the customers of HR? These are sometimes employees. However, they are also
According to Ulrich, it is HR’s task, to not only look at strategy as a mirror for what
HR has to do. It has to look at it as a window that shows how we can do our jobs
government agencies, and communities. HR can become a lever for those external
factors.
This requires further integration. Not only are different HR practices aligned with
strategy, but the strategy is also aligned with these outside stakeholders.
The best way to do this is by focusing on value creation. HR shouldn’t focus on what
Conclusion
There’s a lot more to Strategic Human Resource Management than meets the eye.
Not only should HR align its practices with the business strategy, to be truly
strategic, HR needs to understand where the strategy comes from and connect with
the various stakeholders that strategy is made for.
When HR succeeds in doing this it will be able to add tremendous value to the
organization.
I hope this article has given you a good overview of what Strategic Human Resource
Management is. If you have any questions, feel free to post a comment.
Something else you’re bound to find on these trend lists is the digitalization of
HR – or Digital HR. But apart from being a fancy, 21st-century term, what does
it actually mean, and how does it affect the business of Human Resources?
Contents
Real-life examples
FAQ
connected. In other words, it’s a tectonic shift in the way Human Resources
function.
The sole application of new technologies is not what makes HR digital, however.
As Jeff Mike, from Bersin by Deloitte puts it: “Digital HR should also align culture,
transforms.”
According to Dave Ulrich, the digital HR journey of any company involves four
phases:
technology providers.
is accessible, internal data is combined with external data, and people analytics
belonging.
5. How Digital HR is
transforming Human Resources
6. Just as digital technology has changed our everyday lives, it’s now
8. Slowly but surely, HR is starting to understand the value data analytics can
engagement, you name it; there’s HR technology out there to measure every
10.2. Future-proof recruitment
13.For 21st century employees, the line between their professional and
personal lives has become blurred. Yes, they’ll check their social media
account during office hours, but they’ll equally check their work emails
16.This one is in line with an improved employee experience but focuses on the
HR side of it. Just as employees like to be able to choose how and when they
manage their professional emails and workload, they want to manage their
HR data.
18. Millennials and generation Z – in other words, the (future) workforce – are
that use these digital technologies for various HR purposes – think sourcing,
generation of workers.
There is a lot to say about data and analytics. In fact, HR analytics is an expertise of
its own, which is why we’ve dedicated an entire section to it here at Digital HR
tech. There are a lot of tools that can be used. The most important are listed in this
Digital recruitment
Spark Hire is a video interviewing platform and a good example of how different
SMAC technologies are combined into one digital solution. Candidates can schedule
their own interview, are interviewed in real-time and the interviews can be shared
today’s workforce. Employees like to receive and share their feedback often, in real-
Employee Self-service
Employee self-service (ESS) enables employees to access and manage their payroll
Start by asking simple questions such as: “Which areas of our HR processes could
Ask both employees and members of the C-suite what part they think should go
The next thing you need to do is prioritize these ideas based on two criteria: impact
and effort. The impact is about the business impact of digitalizing the ideas. The
effort is about the time and money needed to digitalize the ideas.
This matrix is going to be your starting point: Start with the ideas that are high
impact and low effort. They will help you build the business case for digital HR and
FAQ
What is Digital HR?
Digital HR is a process optimization in which social, mobile, analytics and cloud
connected.
Ask employees and the C-suite too. Then prioritize the ideas based on impact and
effort and start with those that are high impact and low effort.
Employee Relations
The Company takes pride in its employees. The human resource has been the
backbone of the Company in driving operational and financial performance. As a
commitment towards the Company’s core values, employees’ participation in
management is effective based on mutual respect, trust and a feeling of being a
progressive partner in growth and success. Both employees and management
complement each other’s efforts in furthering the interest of the Company as well as its
stakeholders, signifying and highlighting overall harmony and cordial employee relations
prevalent in the Company.
Good and proper usage of these resources leads to the organization's technological,
economic, and ecological development. . The present global corporate governance scenario
assigns the highest level of significance to the organization's human resources or human
capital. A study of human resource management practices in 249 U.S. affiliates of foreign-based
multinational corporations (MNCs) shows that in general affiliate HRM practices closely follow
local practices, with differences among specific practices. (Philip M. Rosenzweig & Nitin Nohria,
1994) . The nature and needs of the local labor market are stronger predictors of the transfer
of HR practices than those factors identified in extant international human resource
management frameworks, such as institutional and cultural distance, Mohan Pyari Maharjan
& Tomoki Sekiguchi ,2016. The contingency perspective on human resource management
(HRM) advocates that HRM practices fit the internal or external situation of the organization.
The results show two sets of HRM practices relating to the major organizational changes in the
five companies, that is, reorganization and downsizing, (Sabine Raeder,2019.) The findings of
the study showed significant effects of GHRM practices, i.e. (training and development,
performance appraisal, and reward and compensation), on Organizational Sustainability,( Fiza
Amjad, et.,al, 2021) Akio Morita, the founder of Sony Corporation, the leading electronics giant
of the world, once remarked, "There is no 'magic' in Japanese companies' success in general
and Sony in particular. The secret of their success is simply the way they treat their
employees. (Akio Morita, 1986) Not only the 'Japanese companies but the companies
worldwide have realized the importance of human resource practices, popularly known as
HRM. Human resource practices are found in every organization, but their significance lies in
their proper use and management. Now China is the fastest growing economy in the world.
However, it is the most populous nation in the world. The primary reason for Chinese
dominance in global business is the large investment made in human resources and their
management. (J. Phillip, 1998.) The design of the human resources information systems
supports in assessing the value of the human resources fiscally and contributes to planning
these resources on the economic unit, as well as the national one through the contribution in
drawing the labor and employment policies and the other supported policies like migration,
payments, promotions, and motives in a scientific way (Dessler, 2005). Human resource
management is the new enhanced version of the traditional term 'personnel' management. The
conventional dictum of personnel administration or management was more concerned with
the enforcement of rules and regulations. It was affected by more hierarchy, less
effectiveness, orthodox attitudes, and little attention to performance, output, and efficiency. (
Jain,2004) The term Human Resource Management has been elaborated by William F. Glueckas
"that function of all enterprises which provides for effective utilization of people to achieve
both the objectives of the enterprise and the satisfaction and development of the
employees." (William F. Glueck, 1981) Administration refers to only recruitment, promotion,
transfer, salary and job administration, and industrial relations, whereas Human Resources
Management is a subsystem of a larger whole and besides dealing with traditional personnel
areas; it deals with human behavior, well-being, and growth at individual and group level.
(Ibid) Traditional Personnel management cannot sustain to get better output from the
employees in American organizations. HRM is a new and dynamic dimension as a change or
development of fundamental environmental instabilities. Traditional concepts, orientations,
and power of personnel management functions could not adequately respond. (Wendell L.
French) HRM was recognized as a much broader and softer term in the USA and later on
globally. Wendell French, who gave theory, held the view that HRM is the systematic planning,
development, and control of a network of interrelated processes affecting and involving all
organization members. These processes include Human Resource Planning, Job and Work
Designs, Staffing, Training and Development, Performance appraisal and review, Compensation
and Reward, Employee Protection and representation, and organizational improvement. To
effectively manage these processes, human resources management is planned, developed, and
implemented through all managers and human resource specialists' combined efforts along
with all employees in the organization. (Ibid) The HRM as a concept and approach is very vast,
broad, and useful. It helps any organization to achieve all objectives and, ultimately,
organizational excellence. Paul Pigors and Charles Myers have rightly opened that, "It is through
the combined efforts of people that monetary and material resources are utilized for
organizational objectives. (Paul Pigors and Charles Myers, 1981). Byans and Rue have defined
HRM as "encompasses those activities that are designed to provide for and coordinate the
human resources of an organization. (LlyodL.Byars and Leslie W. Rue, 1984). N.K. Singh looked
at a broader view regarding HRM and opined, "HRM refers to the holistic approach to managing
people. It has welfare, recruitment and establishment role, potential development in a
composite framework of management (N.K. Singh, 2003). In Bangladesh, Government
management is inefficient. Monumental mismanagement affects our power sector for the
absence of proper management, especially for the lack of appropriate H.R. management. The
people of Bangladesh are suffering from a massive power crisis; at this stage, additional power
needs to be added to the national grid as soon as possible. So in the electricity sector, skilled
and experienced human resources and a robust H.R. system are badly needed to meet the gap
between high demand and less supply and ensure effectiveness and efficiency of power
generation and distribution