Correspondence

Jaenal Arifin, S.Pd, M.M

Gina Yulistiati, SH, M.Si
Sherly Herlina, SE., MM
Niknik Ahmad Munawar, ST., MM., CMA
 TUJUAN MATAKULIAH
CAPAIAN PEMBELAJARAN (KOMPETENSI MATA
KULIAH):
Mahasiswa mampu menerapkan,
mendemonstrasikan dan menulis surat dalam bahasa
Inggris dengan memperhatikan prinsip, kaidah serta
kosa kata yang digunakan dalam penulisan surat
dalam bahasa Inggris secara teliti dan mandiri.
LITERATUR
1. Burt Clifford Bean, 2015. Business
Correspondence. USA: Creative Media Partners.
2. Rama Shankar Sukla, 2018. All letters, Business
Letters, and Business Email, India, Amazon Asia.
3. Rama Shankar Sukla, 2018. Letter Writing, India,
Amazon Asia
 MATERI PEMBELAJARAN
1. BUSINESS LETTER
2. CLAIM AND GOODS DELIVERY LETTER
3. COLLECTION LETTER
4. PAYMENT DEFERRAL
5. E- Mail
6. MEMO
7. INQUIRY LETTER

8. RESPOND TO INQUIRY LETTER / REPLY OF INQUIRY LETTER

9. SALES LETTER

10. ORDER LETTER

11. REMITTANCE LETTER
12. APPLICATION LETTER
 Komposisi Nilai
1.Kehadiran 20%
2.Tugas 20%
3.Formatif 20%
4.UTS 20%
5.UAS 20%
 SESI 9
RESPOND TO INQUIRY LETTER / REPLY OF INQUIRY LETTER

TUJUAN

Mampu membuat jawaban pada surat permintaan informasi

(responding to inquiry letter)
The reply of inquiry letters should
do the following things:

• Acknowledge the inquiry, or

state the circumstances
necessitating the reply.

• Answer the questions fully

• Build goodwill and pave the way

for further contact.
Note : in handling replies, the writer

should be prompt and systematic. If the

material is not immediately available, the
inquiry should be acknowledged and a date set
for the final reply.
SAMPLE

Reply of inquiry letter

Distro cloud Corporation

Pasundan Raya Street, No. 15

Jakarta 1240

16 January 2013

FAHRI CLOTHES &CO

Jln.Kapten Muslim No.20

Medan

INDONESIA
Dear Mr Ahmad Fahri
,
We thanks you for your inquiry about our Distro cloud shirts product.
We are enclosing our catalogue together with prices and terms, for your review and are confident that this catalogue will provide many of
the answers you have inquired.
We are also pleased to inform you that we will allow you a 10% discount on order of 60 pieces.
We hope you will find our prices and terms satisfactory and expecting your order as soon as possible.
If there is additional information you would like to know regarding our products, please do not hesitate to contact us. We will be most happy
to be of assistance.

Yours faithfully,
For Distro cloud Corporation

Ismail Marzuki
Sales Manager https://tnursetianti.wordpress.com/2016/12/10/inquiry-letter-and-replies/
 Hal yang harus diperhatikan dalam balasan
sebuah surat permintaan/offering letter (reply to
inquiry) :

1. Hubungkan jawaban itu dengan menunjukkan reference surat, tanggal

surat yang dibalas dan disertai dengan ucapa terima kasih
2. Berikanlah segala informasi yang diminta oleh calon pemberi itu
sejelas-jelasnya.
3. Jika perlu, lampirkanlah semua keterangan yan diminta seperti katalog,
brosur, leaflet, pricelist, samples/pattern dan sebaainya, kemudian
diakhiri dengan harapan-harapan agar mau mengirimkan orderya seta
ucapan bernada terima kasih dan penghargaan atas perhatiannya.
Surat balasan inquiry dimulai
dengan :

a. Opening paragraph yang isinya ucapan/pernyataan terima kasih

b. Real message yang isinya memberikan penjelasan-
penjelasan/keterangan-keterangan yang diminta oleh pengirim
inquiry.
c. Closing paragraph yang isinya harapan-harapan dari
orang/perusahaan yang membalas surat itu, misalnya harapan
utuk menerima order dan sebagainya.
 KALIMAT (OPENING) YANG SERING / LAZIM
DIGUNAKAN DALAM MEBALAS INQUIRY

1. Many thanks/ We thank you for your inquiry (letter) of …(date) requesting our
catalogue, pricelist, etc., we are sending you herewith / under separate cover
our …
2. In reply to your inquiry of ……, asking for our …(catalogue, etc), for which we
thank you, we are sending you herewith/ under separate cover our …. (pricelist,
catalogue, etc.)
3. Replying your inquiry of ….(date)…we are pleased I sending you herewith/ under
separate cover our…
4. We are pleased (obliged, glad grateful) to receive your inquiry of …. And have
pleasure in sending you here with/under separate cover our ….(sample,
catalogue, pricelist, etc…
5. We have received your inquiry of ….., asking for our…and are sending you
herewith …..
 Closing paragraph yang lazim dipakai
dalam reply to inquiry
• We will be glad to have your order immediately
• We look forward to the opportunity of being of service to you
• We hope that you will give us an order which shall have our best attention
• We hope that you will find our prices, terms and quality satisfactory ad look forward to hearing from you
soon
• We hope our catalogue, pricelist and term give all the information you need, and look forward to receiving
an order from you in the near future
• We hope our term and catalogue are agreeable to you and that we shall receive an order from you promptly.
• Our terms and prices are exceptionally favorable and we very much look forward to the pleasure of receiving
an order from you as soon as possible
• We are at your service at all times
• You may be sure of immediate attention to your order, which we look forward to receiving
• It will be a pleasure to serve you
• We are waiting your order as soon as possible
 PT SUMBER TEKNIK
JL. OTTO ISKANDARDINATA 268
BANDUNG 40241
TLP. 022-362019

Your Ref : MI / IV 15 December, 2015

Our Ref : UY / SA

Multi Trading Co.

168 Jl. Gajahmada
Jakarta Utara

Dear Sirs,
BOSCH TECHNICAL TOOLS

Would you please let us have quotation for the following technical tools with prices and terms :
1. Drill 1122
2. Angle Grinder 1347
3. Rotary Fixing Hammer UBH 4/26-208
If you can quote us your favorable prices, we would like to place our order as soon as possible.
We would be pleased to have your reply promptly.

Your faithfully,
For PT SUMBER TEKNIK

Umar Yasin
Purchase Manager
 MULTI TRADING CO.
168 JALAN GAJAHMADA
JAKARTA UTARA 11120
TLP. 021-2000319

Your Ref : TY / YA 17th December , 2015

Our Ref : MI / IY

PT SUMBER TEKNIK
268 Jl. Otto Iskandardinata
Bandung

Vocabulary:
Dear Sirs,
To expand turn over =
RE : BOSCH TECHNICAL TOOLS
Memperluas omset
We have received your letter of 15th December 2015 asking for quotation of our Bosch perdagangan
Technical Tools, for which we thank you, we are sending you here with our latest catalogue
together with prices and terms.
As we want to expand our turn-over with you we have in this case desided to quote you
Present stock =
very low prices. We shall be unable to repeat these when our present stock is exhausted. Persediaan Saat ini
We are also pleased to inform you that we will allow you a 10% discount on order for 100
pieces of all kinds of our Bosch Technical Tools at more for settlement within a month from the
date of the invoice. Exhausted =
We hope you will find our prices and terms satisfactory and expecting your order as soon Habis Terjual
as possible.

Your faithfully,
For MULTI TRADING CO.

Mohammad Ismail
Sales manager
TODAY QUIZ
MEETING 9
REPLY TO INQUIRY LETTER

Pattern :
Dengan gembira kami memberitahukan kepada anda bahwa …..
We are pleased to inform you that …………….

Practice :
Dengan gembira kami memberitahukan kepada anda bahwa kami dapat memberikan potongan
harga 50%
We are pleased to inform you that we are able to give you a discout of 50%...

Do the same with : dengan gembira kami memberitahuka bahwa……

1. Kami mempunyai persediaan mesin tik portable Brother
2. Kami dapat menyerahkan barang-barang itu minggu depan
3. Kami dapat memberikan keterangan lengkap mengenai barang-barang kami
4. Kami dapat memberikan diskon harga sebesar 10% jika anda segera memesan produk
kami
5. Kami sudah dapat mengexport produk kami tahun ini
6. Kami akan segera mengirim daftar harga, katalog dan detail pembayaran produk kami