APPENDIX Customer Satisfaction On Food Delivery Services in Batangas City Basis For An Action Plan

APPENDICES
APPENDIX A
Questionnaire
SURVEY QUESTIONNAIRE
Please answer the following questions completely. All information will be used for academic purposes only. We
assure you that your answers will be respected and kept highly confidential. It will only take 2-5 minutes of your time.
Direction: Kindly choose the best answer and put a check (/) mark on the provided parentheses, which corresponds
to your answer.
Part I. Respondent’s Profile

1. Age
() 18-20 years old
() 21 - 30 years old
() 50 years old and above
2. Sex
() Male () Female
3. Civil Status
() Single
() Married
() Widowed
() Separated
() Other, please specify _____________
4. Monthly Household Income
() Less than 10, 000

() 10,001 -20,000
() 20,001-30,000
() 30,001 - 40,000
() 40,001-50,000
() 50,001 and above
5. Educational Attainment
() Elementary
() Secondary Education
() Tertiary/College Education
() Technical Vocational
() Post Graduate (Master’s/Doctorate)
6. Work/Specific Job: _________
7. Food delivery platforms used (Please tick all of your choices)
() Grabfood
() Foodpanda
() Maxim
() Pickaroo
() Angkas
() JT n' C toktok
() Green Movers
() BTS Delivery
() Kabatang Delivery
() Ala Eh Delivery
8. Reasons for patronizing food delivery platforms
() A Seamless Process: Online food ordering allows customers to place an order at virtually any time,
from anywhere, saving the time and resources typically spent on travelling to pick up a meal.
() Variety of Food/Menu Delivery Options: Online ordering means more choices.
() Avoid Bad Weather Conditions: Customers can just stay indoors to avoid too hot/ rainy weather.
() Minimal Contact: Protect customers at large from the spread of the virus.
() Extra Perks and Options: Online food delivery services offer enticing promotions.
PART II - Customer Satisfaction in Food Delivery Services

Direction: Please indicate your level of satisfaction with each of these
statements regarding the services offered in food delivery services in
Batangas City. Put a check (/) mark in the box that correspondsyour
answer.
4 – Highly Satisfied 2 – Somewhat Dissatisfied
3 – Somewhat Satisfied 1 – Highly Dissatisfied
Indicators 4 3 2 1
A. Ordering System and Reservations
1. The food delivery ordering system is very accessible.
2. The food delivery ordering system is easy to use and not time
consuming.
3. The food delivery ordering system operates a real-time process.
4. The food delivery ordering system allows options in the time of

delivery.
5. The food delivery ordering system allows for advance ordering or

reservations.
B. Payments
1. Payment channels are available online.
2. Payment channels are secured and private.
3. Payment method is properly instructed by providing a step-by-step

process.
4. Delivery fee is just right.
C. Products Ordered
1. The taste of food being delivered is satisfactory.
2. The packaging of the product from food delivery is satisfactory
3. The value for money (quantity served for price charged) is

satisfactory.
4. The presentation or appearance of food is satisfactory.
5. The picture on the menu is consistent with the food delivered.
D.Health and Safety Protocol
1. The food delivery drivers are wearing facemasks.
2. The food is well-packed (safe and secured to avoid

tampering/getting spoilt).
3. The food delivery services are following the IATF guidelines.
E. Responsiveness
1. The food delivery drivers are courteous.
2. The food delivery drivers are knowledgeable in answering queries.
3. The food delivery drivers are skilled in handling complaints.

4. The food delivery services respond to complaints promptly.
5. The food delivery services collect customer feedback.
F.Promptness and Timeliness
1. The food was delivered on time (no delays).
2. The food order was accurately placed.
3. The food order was completely delivered.
G.Promotions
1. The food delivery services are promoted through different social

media.
2. The food delivery services’ promotions are appealing and

interesting.
3. The food delivery services offer/discounts and vouchers.
What recommendations can you suggest for the improvement of the food delivery services in Batangas?
________________________________________________________________________
APPENDIX B
CURRICULUM
VITAE
CURRICULUM VITAE
Name: Ace Vrendel Z. Atienza
Address: Balagtasin 1st, San Jose,Batangas
Contact no. : (+63)9995579000
E-mail Add: acevrendel@gmail.com
____________________________________________________________________________________
OBJECTIVES: TO WORK FOR A COMPANY THAT ENCOURAGES THE PERSONNEL TO USE

KNOWLEDGE AND PAST EXPERIENCES AS WELL AS FUTURE TRAINING TO SECURE A
POSITION WITH ROOM FOR GROWTH.
EDUCATIONAL BACKGROUND
TERTIARY : BACHELOR OF
SCIENCE IN
INTERNATIONAL
HOSPITALITY
MANAGEMENT
UNIVERSITY OF BATANGAS
HILLTOP RD, BATANGAS, 4200
BATANGAS
2016 –PRESENT
SECONDARY : ST. JOSEPH ACADEMY
BRGY. POBLACION, SAN JOSE, BATANGAS
2008 – 2012
PRIMARY : PADRE IMO LUNA MEMORIAL

SCHOOL
BRGY.POBLACION IV, SAN JOSE, BATANGAS
2002 – 2008
AFFILIATION:
ASSOCIATION OF INTERNATIONAL HOSPITALITY MANAGEMENT STUDENTS
MEMBER
2016–PRESENT
ASSOCIATION OF STUDENT ASSISTANTS
(UNIVERSITY OF BATANGAS)
STUDENT ASSISTANT: ENGINEERING TOOL ROOM
2017–PRESENT
TRAININGS AND SEMINARS ATTENDED:
NATIONAL CERTIFICATE II IN HOUSEKEEPING
FEBRUARY 22, 2019
NATIONAL CERTIFICATE II IN FRONT OFFICE SERVICES
AUGUST 3, 2018
NATIONAL CERTIFICATE II IN FOOD AND BEVERAGES SERVICES
AUGUST 2, 2018
NATIONAL CERTIFICATE II IN BREAD AND PASTRY PRODUCTION
MAY 25, 2018
NATIONAL CERTIFICATE II IN COOKERY
DECEMBER 11, 2017
EMPOWERING YOUTH AND COMMUNITY THROUGH SUSTAINABLE TOURISM
UNIVERSITY OF BATANGAS, AUDITORIUM
APRIL 27, 2018

VIKINGS DINE AND LEARN
INTRODUCTION TO OPEN KITCHEN BUFFET RESTAURANT AND ALL ABOUT VIKINGS, SOCIAL
GRACES: RESTAURANT TABLE ETIQUETTE AND GUIDED KITCHEN WALK-THROUGH
VIKINGS
NOVEMBER 28, 2017
FRONT OFFICE OPERATION: OPERA OVERVIEW, FOOD & BEVERAGE SERVICE OVERVIEW)
F1 HOTEL MANILA
NOVEMBER 27, 2017
CRUISE AND HOSPITALITY INDUSTRY UPDATES
MAGSAYSAY CENTER FOR HOSPITALITY AND CULINARY ARTS
NOVEMBER 27, 2017
FRUIT AND VEGETABLE CARVING WORKSHOP
OCTOBER 24, 2017
PERSONAL INFORMATION:
DATE OF BIRTH : NOVEMBER 29, 1995
PLACE OF BIRTH : BALAGTASIN 1ST, SAN JOSE, BATANGAS
AGE : 25
CITIZENSHIP : FILIPINO
CIVIL STATUS : SINGLE

GENDER : MALE
RELIGION : ROMAN
CATHOLIC
FATHER’S NAME : RENATOL. ATIENZA
OCCUPATION : DRIVER
MOTHER’S NAME : ADELIA Z. ATIENZA
OCCUPATION : HOUSEWIFE
HEIGHT : 5’5
WEIGHT : 70KG
PERSON TO CONTACT : (+63) 928 294 0445
INCASE OF EMERGENCY
CHARACTER REFERENCES
FRANCIA YVETTE ALORIA MAGPANTAY
CTHM DEPARTMENT DEAN
(043) 723-1446 loc 527
DYLAN ALEDO
CTHM PROFESSOR
(043) 723-1446 loc 527
MA. RAISSA RANI MERCADO
OJT COORDINATOR
(043) 723-1446 loc 210
CONFORME: By signing below, I hereby voluntarily waive any and all rights I may have to privacy and/or
confidentiality pertaining to the above-mentioned purposes insofar as the information is released solely to the
authorized persons in accordance thereto.
Ace VrendelZ. Atienza
May 31,2021
CURRICULUM VITAE
Name: Jhon Jerric J. Caspe
Address: Sabang, Puerto Galera, Oriental Mindoro 5203
Contact no. : (+63)9778151387
E-mail Add: jayjay.caspe12@gmail.com
__________________________________________________________________________________________
OBJECTIVES:
To be able to utilize my hospitality skills for personal growth and to render a good service and at the same time to
broaden my knowledge and experience in hospitality industry for further career improvement.
TERTIARY : UNIVERSITY OF BATANGAS
Bachelor of Science in International

Hospitality Management
Hilltop Rd. Batangas City
2017 – Present
DIVINE WORD COLLEGE OF CALAPAN
Bachelor of Science in Business

Administration Major in Marketing
Gov. Infantado St, SMV, Calapan
City, Oriental Mindoro 5200
2016 – 2017
UNIVERSITY OF PERPETUAL HELP SYSTEM

DALTA
Bachelor of Science in Business

Administration Major in Marketing
Alabang – Zapote Rd, Almanza Uno, Las Piñas,
Metro Manila 1740
2014 – 2015
SECONDARY :PUERTO GALERA ACADEMY
Poblacion, Puerto Galera,

Oriental Mindoro 5203
2010 – 2014
PRIMARY : SABANG ELEMENTARY SCHOOL
Sabang, Puerto Galera, Oriental

Mindoro 5203
Grade IV to Grade VI
2007 – 2010
PUERTO GALERA ACADEMY
Poblacion, Puerto Galera, Oriental

Mindoro 5203
Grade I to Grade III
2004 - 2007
ACHIEVEMENTS:
PARTICIPANT
2ndTulingan Cook-Off Challenge
University of Batangas - Main Campus
November 28, 2019
MYTHICAL 5
University and Colleges Basketball League Season 4
Olivarez College Gymnasium
November 8, 2019
BASKETBALL CHAMPION
PRISAA National 2019

Davao City
May 24, 2019
1945 BATTLE OF MANILA: THE INTRAMUROS EXPERIENCE

Intramuros Administration Facebook Live Webinar
May 27, 2020
ON THE JOB TRAINING: FOOD AND BEVERAGE – THE PANTRY
Angelyn’s Beach Resort
June 17, 2019 to August 7, 2019
NATIONAL CERTIFICATE II IN BARTENDING
University of Batangas
May 14, 2019

February 27, 2019
NATIONAL CERTIFICATE II IN FRONT OFFICE SERVICES
August 8, 2018
NATIONAL CERTIFICATE II IN FOOD AND BEVERAGE SERVICES

August 2, 2018
NATIONAL CERTIFICATE II IN BREAD AND PASTRY PRODUCTION

May 28, 2018
EMPOWERING YOUTH AND COMMUNITY THROUGH SUSTAINABLE TOURISM: A MECHANISM

FOR HOLISTIC
University of Batangas Auditorium

April 27, 2018
December 15, 2017
VIKINGS DINE AND LEARN
Vikings
November 28, 2017
CRUISE AND HOSPITALITY INDUSTRY UPDATES
Magsaysay Center for Hospitality and Culinary Arts
November 27, 2017
FRONT OFFICE OPERATION: OPERA OVERVIEW, FOOD & BEVERAGE SERVICE OVERVIEW)
F1 Hotel Manila
November 27, 2017
DATE OF BIRTH : OCTOBER 2, 1997
PLACE OF BIRTH : PUERTO GALERA, ORIENTAL MINDORO 5203
AGE : 23
CITIZENSHIP : FILIPINO
CIVIL STATUS : MARRIED
GENDER : MALE
RELIGION : ROMAN CATHOLIC
FATHER’S NAME : CRESENCIO Y. CASPE
OCCUPATION : BARANGAY CAPTAIN / LESSOR
MOTHER’S NAME : MARITES J. CASPE
OCCUPATION : HOUSEWIFE
HEIGHT : 6 FT.
WEIGHT : 75 KG.
PERSON TO CONTACT : MARITES J. CASPE
INCASE OF EMERGENCY
SKILLS AND ABILITIES
● Quick and accurate keyboard skills.

● Able to work on tasks individually or as part of a team.
● Proficient in MS Word and MS Excel.
● Good in Time Management.
● Adaptable to working in different locations in short notice.
● Knowledgeable in Food and Beverage Services.

CITHM Department Dean
(043) 723-1146 loc 527
ERICKA RAMIREZ
CITHM DEPARTMENT SECRETARY
(043) 723-1146 loc 527

OJT COORDINATOR
(043) 723-1446 loc 210
CONFORME: By signing below, I hereby voluntarily waive any
and all rights I may have to privacy and/or confidentiality pertaining to the
above-mentioned purposes insofar as the information is released solely to
the authorized persons in accordance thereto.
__JHON JERRICK J. CASPE_______
Signature over Printed Name
__May 31,2021________
Date Signed
CURRICULUM VITAE
Name: ALDOUS MORRIS MATIBAG
Address: San Roque, Rosario, Batangas
Contact no. : 0948-220-8142
E-mail Add : aldousmorrismatibag24@gmail.com
____________________________________________________________________________
OBJECTIVES:
To obtain responsible and challenging position that
will suit my qualification, develop my knowledge and skills.
BS- International Hospitality Management
HILLTOP, BATANGAS CITY
S.Y. 2017-2019
SECONDARY : PADRE VICENTE GARCIA MEMORIAL

ACADEMY
ROSARIO, BATANGAS
S.Y. 2011-2015
PRIMARY : QUILIB SAN ROQUE ELEMENTARY SCHOOL
ROSARIO, BATANGAS
S.Y.2010-2011
AFFILIATION:
ASSOSIATION OF INTERNATIONAL HOSPITALITY
MANAGEMENT STUDENTS
Member
S.Y. 2017-2019
FEBRUARY 2019
NATIONAL CERTIFICATE II IN FRONT OFFICE MANAGEMENT
MAY 2018
NATIONAL CERTIFICATE II IN FOOD AND BEVERAGE SERVICES
MAY 2018
JUNE 2019
NATIONAL CERTIFICATE II IN BARTENDING AND MIXILOGY
MAY 2019
"EMPOWERING YOUTH AND COMMUNITY THROUGH SUSTAINABLE TOURISM: A

MECHANISM FOR HOLISTIC APPROACH"
UNIVERSITY OF BATANGAS AUDITORIUM
APRIL 27,2018
DATE OF BIRTH : May 07, 1999
PLACE OF BIRTH : Rosario, Batangas
AGE : 20 yrs. Old
CITIZENSHIP : Filipino
CIVIL STATUS : Single
GENDER : Male
RELIGION : Roman Catholic
FATHER’S NAME : Rodualdo Lucero
OCCUPATION : Driver
MOTHER’S NAME : Rizza Matibag
OCCUPATION : X-ray Technician
HEIGHT : 5’4
WEIGHT : 60 kls.
PERSON TO CONTACT: Rizza Matibag
INCASE OF EMERGENCY
MS. MA. RAISSA RANI S. MERCADO
OJT COORDINATOR
UNIVERSITY OF BATANGAS HILLTOP, BATANGAS CITY
MS. SHIELA POSUGAC

DEPARTMENT HEAD
DR. FRANCIA YVETTE MAGPANTAY
DEAN-COLLEGE OF TOURISM AND HOSPITALITY MANAGEMENT
I hereby declare that the above statement is true to the best of my knowledge and belief.
Aldous Morris Matibag
Applicant's Signature
May 31,2021
Date
Name: KARLA BERNADETTE S. SALUDEZ
Address: 212 Curba St. Brgy. Nagtaluntong Lobo,

Batangas
Contact no.: (+63)09059453387
E-mail Add: saludezkarla@gmail.com
____________________________________________________________
OBJECTIVES:
To have a challenging career that would open my opportunity to

meet my academic and expertise that enhance my working ability.
EDUCATIONAL BACKGROUND:
TERTIARY : University of Batangas
KumintangIbaba, Batangas City
BS International Hospitality Management
2018- present
Trent Information First Technical Career Institute, Inc.

RLC
Building National Road Barangay . San Juan Taytay,
Rizal
Two-Year Hotel and Restaurant Services

2015- 2017
SECONDARY : MasaguitsitBanalo National High School

Masaguitsit Lobo, Batangas
2005- 2009
ELEMENTARY : Lobo Elementary School
Poblacion Lobo, Batangas

1999- 2005
SEMINARS AND TRAININGS ATTENDED:
ON THE JOB TRAINING:Cristina Villas Mountain Resort & Hotel
Taktak Road Antipolo Rizal
November 3 to December 18, 2016

Hotel Familiarization -
BatisAramin Resorts and Hotel
Seminar Workshop Lucban,

Quezon (September 2015)
Baking Seminar Workshop - The Pearl Manila Hotel

Manila (January 2016)
Shipboard Training - 2Go Travel Passenger Cruise

Manila to Cebu (May 2016)
VICE VERSA
Bar Tour - TGI’ Fridays

Tomas Morato (September 2016)
COMPETENCY ASSESSMENTS PASSED:
· Front Office NCII -Trent Information First Technical Career Institute Inc.
RLC Bldg. National Road Brgy. San Juan Taytay, Rizal
September 2015
· Bread and Pastry Production NCII -Trent Information First Technical Career Institute Inc.
May 2016
· Cookery NC II - Trent Information First Technical Career Institute Inc.
January 22, 2017
Food & Beverages Services NCII - Trent Information First Technical Career Institute Inc.
February 5, 2017

CITHM Department Dean
(043) 723-1146 loc 527
ERICKA RAMIREZ
CITHM DEPARTMENT SECRETARY
(043) 723-1146 loc 527

OJT COORDINATOR
(043) 723-1446 loc 210
I hereby certify that the facts contained in this resume are true and correct to the best of my
knowledge and belief.
KARLA BERNADETTE S. SALUDEZ
May 31,2021
CURRICULUM VITAE
Name: Joyce Marvi E. Teologo

Address:RR Station Barangay 24 Batangas City
Contact no. :0915 457 5811
E-mail Add: 1701407@ub.edu.ph
OBJECTIVES:
To secure a challenging position in a reputable organization to expand my leanings, knowledge, and skill.

Bachelor of Science in International Hospitality Management
Hilltop Rd. Batangas City
2018- Present
SECONDARY :John Paul College

Odiong,Roxas,Oriental Mindoro
2012-2013
PRIMARY :San Aquilino Elementary

San Aquilino Elementary School
2009
ON THE JOB TRAINING:FOOD AND BEVERAGE
SUMMIT RIGDE HOTELS AND RESORTS TAGAYTAY-TAGAYTAY
JULY 19,2019
CERTIFICATE OF TRAINING IN COMMERCIAL COOKING NCIII

2020
TESDA ASSESMENT NATIONAL CERTIFICATE II:BARTENDING
University of Batangas-Batangas
2019
TESDA ASSESMENT NATIONAL CERTIFICATE II:COOKERY

Decemeber 5,2017
TESDA ASSESMENT NATIONAL CERTIFICATE II:BREAD AND PASTRY

PRODUCTION.
University of Batangas –Batangas
May 29 ,2018
TESDA ASSESMENT NATIONAL CERTIFICATE II:FOOD AND BEVERAGE.
August 3,2018
TESDA ASSESMENT NATIONAL CERTIFICATE II:FRONT OFFICE SERVICES
August 10,2018
SEMINAR ATTENDED: CTHM SEMINAR:”EMPOWERING YOUTH & COMMUNITY THROUGH

SUSTAINABLE TOURISM:A MECHANISM FOR HOLISTIC APPROACH “.
University of Batangas Auditorium,University of Batangas
April 27,2018
VIKINGS DINE AND LEARN:INTRODUCTION TO OPEN KITCHEN BUFFET RESTAURANT AND ALL
ABOUT VIKINGS,SOCIAL GRACES:RESTAURANT TABLE ETIQUETTE AND GUIDED KITCHEN
WALK-THROUGH.
VIKINGS,SM MEGA MALL,MANILA
November 28,2017
CRUISE AND HOSPITALITY INDUSTRY UPDATES :HELD MAGSAYSAY CENTER FOR

HOSPITALITY AND CULINARY ARTS.
MICHA Manila
November 27 ,2017
DATE OF BIRTH :Novenber 13, 1996

PLACE OF BIRTH :San Aquilino,Roxas ,Oriental,Mindoro.
AGE :24
CITIZENSHIP :Filipino
CIVIL STATUS :Single
GENDER :Female
RELIGION :Born Again Christian
FATHER’S NAME :Jerry L. Teologo
OCCUPATION :Driver
MOTHER’S NAME :Marivic E. Teologo
OCCUPATION :Housewife
HEIGHT :5’1
WEIGHT :52
PERSON TO CONTACT :Marivic E. Teologo
INCASE OF EMERGENCY
CHARACTER REFERENCES:
DRA. FRANCIA YVETTE A. MAGPANTAY

Dean, CTHM Department
(043)723-1446-Loc 527
MS.ERICKA RAMIREZ
CTHM Department Secretary
(043)723-1446-Loc 527
MA.RAISSA RANI MERCADO

OJT COORDINATOR
(043)723-1446-Loc 527
I hereby certify that the above mention information is true and correct to the best of my
knowledge and belief.
JOYCE MARVI E. TEOLOGO
_________________________________
Signature over Printed Name
__May 31, 2021______

Date Signed

APPENDIX Customer Satisfaction On Food Delivery Services in Batangas City Basis For An Action Plan

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APPENDICES

Part I. Respondent’s Profile

() 18-20 years old

() 50 years old and above

4. Monthly Household Income

() Less than 10, 000

() Post Graduate (Master’s/Doctorate)

6. Work/Specific Job: _________

7. Food delivery platforms used (Please tick all of your choices)

8. Reasons for patronizing food delivery platforms

PART II - Customer Satisfaction in Food Delivery Services

A. Ordering System and Reservations

1. The food delivery ordering system is very accessible.

3. The food delivery ordering system operates a real-time process.

4. The food delivery ordering system allows options in the time of

5. The food delivery ordering system allows for advance ordering or

1. Payment channels are available online.

2. Payment channels are secured and private.

3. Payment method is properly instructed by providing a step-by-step

4. Delivery fee is just right.

2. The packaging of the product from food delivery is satisfactory

3. The value for money (quantity served for price charged) is

4. The presentation or appearance of food is satisfactory.

5. The picture on the menu is consistent with the food delivered.

D.Health and Safety Protocol

1. The food delivery drivers are wearing facemasks.

2. The food is well-packed (safe and secured to avoid

3. The food delivery services are following the IATF guidelines.

1. The food delivery drivers are courteous.

2. The food delivery drivers are knowledgeable in answering queries.

3. The food delivery drivers are skilled in handling complaints.

5. The food delivery services collect customer feedback.

F.Promptness and Timeliness

1. The food was delivered on time (no delays).

2. The food order was accurately placed.

3. The food order was completely delivered.

1. The food delivery services are promoted through different social

2. The food delivery services’ promotions are appealing and

3. The food delivery services offer/discounts and vouchers.

Name: Ace Vrendel Z. Atienza

Address: Balagtasin 1st, San Jose,Batangas

Contact no. : (+63)9995579000

E-mail Add: acevrendel@gmail.com

OBJECTIVES: TO WORK FOR A COMPANY THAT ENCOURAGES THE PERSONNEL TO USE

SECONDARY : ST. JOSEPH ACADEMY

BRGY. POBLACION, SAN JOSE, BATANGAS

PRIMARY : PADRE IMO LUNA MEMORIAL

BRGY.POBLACION IV, SAN JOSE, BATANGAS

ASSOCIATION OF INTERNATIONAL HOSPITALITY MANAGEMENT STUDENTS

ASSOCIATION OF STUDENT ASSISTANTS

STUDENT ASSISTANT: ENGINEERING TOOL ROOM

NATIONAL CERTIFICATE II IN HOUSEKEEPING

FEBRUARY 22, 2019

NATIONAL CERTIFICATE II IN FRONT OFFICE SERVICES

NATIONAL CERTIFICATE II IN FOOD AND BEVERAGES SERVICES

NATIONAL CERTIFICATE II IN BREAD AND PASTRY PRODUCTION

MAY 25, 2018

NATIONAL CERTIFICATE II IN COOKERY

DECEMBER 11, 2017

EMPOWERING YOUTH AND COMMUNITY THROUGH SUSTAINABLE TOURISM

UNIVERSITY OF BATANGAS, AUDITORIUM

APRIL 27, 2018

NOVEMBER 28, 2017