BSNL GSM MOBILE SERVICES

BSNL MOBILE SERVICES

Various value-added services available to the MOBILE Subscribers of BSNL. Various value
added services- be it Voice based or SMS based, are available to the Mobile subscribers of BSNL. Many
SMS based Value added services are available to the Mobile subscribers of BSNL through the SIM card
and through the short codes. The VALUE Added services forming part of the Menu are listed as
SERVICES in the Menu on the SIM.
1. SIM BASED SERVICES:

LIST OF SERVICES PRESENTLY AVAILABLE IN THE MENU OF THE 32 K SIM CARD

S. NO. SERVICES DESCRIPTION

1. My Portal 1. Preview
2. Download
3. Delete
2. News 1. Breaking
2. National
3. International
4. Others i. Business
ii. Entertainment
iii. Sports
iv. Health
v. Info-tech
3. Finance 1. Stocks i. NSE
ii. BSE
iii. NASDAQ
2. FOREX
4. Entertainment 1. Dating
2. Jokes
3. Contests i. Poll
ii. Cinema
iii. Music
iv. Cricket
v. W Cup
vi. Bat
vii. Acro
viii. Celeb
ix. Book
x. Astro
xi. Travel
xii. Comic
5. TV Schedule 1. Movies i. All channels
ii. HBO
iii. Star Movies
iv. Hallmark
v. Zee MGM
vi. Zee Cinema
2. Sports i. Star DD. TEN Sports
ii. ESPN
3. Serials
6. Travel 1. Airlines i. Jet
ii. Indian Airlines

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iii. Air Sahara

2. Railways i. PNR Status
ii. Train
iii. Seat Availability
7. Downloads 1. Logos i. Top logos
ii. Operator logos
2. Ring tones i. Top Ring tones
ii. Regnl tones
3. Picture Messages i. Picture Mags
ii. Top picture
8. Astrology 1. Horoscope i. Aries
ii Taurus
iii. Gemini
iv. Cancer
v. Leo
vi. Virgo
vii. More�
2. Numerology
3. Shubh Kaal
4. B'day Forecast
9. Cricket 1. Scores
2. News
3. Match
10. Others 1. Thought for day
2. Health Tip
3. Dictionary

HOW CAN YOU ACCESS SIM BASED SERVICES:

The procedure to avail the SIM based services is as follows:

(a) Browse the Menu on your CELLONE to see the SERVICES menu.

(b) Browse the Menu further down to select the service as per above details to select the option as per the
service you want to avail and press "SEND" or "YES" depending upon your handset to avail that service.

TARIFF APPLICABLE TO SIM BASED SERVICES:

Each SMS request will cost the subscribers at Rs. 0.80 in case of postpaid and Re.1/- in case
of prepaid, whereas the Ringtone download will cost Rs. 5 plus the cost of SMS.

2. SHORT CODE BASED SERVICES:

HOW CAN YOU ACCESS SHORT CODE BASED SERVICES:

The procedure for availing short code based VAS is as follows:

a) Browse the menu in your cell phone.

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b) In the menu, select MESSAGE & then go to WRITE/SEND NEW (Menu may vary with the
handset).

c) Enter the keyword applicable to the service you want to avail (keyword may vary with content
provider), as the Message e.g. "NEWS" will be the keyword for getting news headlines

d) Proceed further by pressing "YES" (or any other key as per your handset) and enter the applicable
short code as the NUMBER. e.g. if you want to get the NEWS from AAJTAK then the short code will be
"2424".

e) After entering the short code, use "SEND"/ "YES", as applicable to your handset, for sending the
SMS to the SMSC. After a short time, you will get the response SMS in your INBOX.

A host of other value added services are also available at very economical charges:

• Voice Mail Service

• Short Message Service (SMS)
• Call Forwarding(within same Service Area)
• Call Conferencing
• Call Waiting and Call holding facility
• Calling line identification services
• Closed User Group (CUG)
• Unified Messaging Services: Integrate your Mobile phone with the Internet and access your e-
mails, faxes, voice mail etc on your mobile phone. To avail this service you can got to
www.bsnlums.com.
• GPRS/MMS
• Mobile Newspaper
3. VOICE MAIL SERVICE
Though you may miss a call,you will never miss what the caller has to say with CellOne
Voicemail.It's truly mobile voice mail.
CellOne Voice Mail Service ensures that the customers never miss their calls even when their phone
is busy,switched off,out of coverage, or the customer is simply too busy to take the call.In such
cases,CellOne VMS greets the caller and records a message from the caller,which the customer can
retrieve later at his convenience from anywhere in the world.This is available to all our post-paid
customers.
It's like having your very own ,mobile personal secretary and answering machine who listens to your
incoming calls,greets the caller and stores the messages left by the caller so that you can listen and call
them back later.
GETTING STARTED
In the beginning, when you want to start using your Voice Mail Service, you have to first activate
your personal Voice Mail box by defining the conditions for diverting the calls.first go from MENU to

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the CALL DIVERT feature. You need to refer to your handset manual as the process differs from the
handset to handset. Your handset will show you the four different conditions under which you can divert
your calls. You can choose any one of them.

PHONE BUSY ( whenever you receive a call on your mobile phone while attending another call, it will
get diverted to your VMS )
NO REPLY (if you can't or don't want to answer a call, it is automatically forwarded to your VMS after
few seconds )
NOT REACHABLE ( if you are not in the BSNL coverage area or if your handset is switched off, your
call is diverted to your VMS.)
UNCONDITIONAL ( in case you don't wish to be disturbed, you can direct all your calls to your VMS)

After selecting your option, you will be asked to enter a number. Press 91 94xxxabcde (where
94xxxabcde is your 10 digit mobile number.). Once your chosen option is set , the calls will be
diverted to your mailbox.

HOW TO RECORD YOUR GREETINGS?

Dial 17000
The system will ask you to enter your password. Press 9 - 1 - 1 - 1 - 1 - 2 and you will be asked to record
your greeting. End recording by pressing # key . Press 2 and speak out the new greeting .

HOW TO SET YOUR SECRET PASSWORD?

For complete confidentiality, you can set a secret password to ensure that no one else can access or listen
to your messages. Dial 1700 , Press 9 - 1 - 3 and enter your password.

HOW TO ACCESS YOUR VOICE MAIL?

As soon as you receive a voice mail , you will be alerted by an SMS on your cell phone. To access your
Voice Mail from your own BSNL Cellular phone , dial 17000. The system will ask you to enter your
password (the default password is 1234 but it is recommended that you set your own secret password).
Follw the prompts and start listening . To access your voice mail from a land line phone , dial
9415017000 .

4. SMS
Mobile to Mobile Messaging is a revolutionary new means of communication that allows CellOne
mobile subscribers to send a short text message instantaneously to any other mobile subscriber. You can
type down the message and send it to any mobile. The message can be of 160-character length including
spaces, punctuation and special characters. The system sends the confirmation about the delivery of the
message to the sender as soon as the message is delivered .If the called number is busy or out of
coverage area, the system periodically monitors the status of the called number and sends the message as
soon as it becomes active. BSNL provides national and International SMS facility to its post and pre-paid
customers at very cheap price.

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GETTING STARTED ......

Select the 'Message' option from your phone menu.

Scroll to access the 'Service Centre Number'.
Enter the 'Service Centre Number' + xxxxxxxxxx. This must be done to activate the service.

You are now ready to use global text messaging. Most handsets support global text messaging. To know
whether your handset supports global text messaging, check the handset user guide.

HOW TO SEND A TEXT MESSAGE?

First go to 'Message' menu on your cellular phone. Select the option 'write message’. Compose your
message. If the destination mobile number is in India, message can be send using the 10- digit
mobile number (e.g. 9426056789),and no prefixes are required. In case of an international
mobile, prefix '+' and the 'country code'(e.g.:+44652135432 where +44 is a country code)
followed by the mobile number. Press the 'send' button. The receiver will receive your
message almost immediately, if his/her mobile phone is active.

HOW TO RECEIVE A TEXT MESSAGE?

As soon as you receive SMS, you will be alerted by a beep or symbol on your screen, which means you
have a new message. To read it you have to go through the menu and select the 'Read
Message' option. The message will then appear on your screen. If the information can't fit into
a single message, you will receive more than one message.

HOW TO STORE A TEXT MESSAGE?

Your CellOne SIM card can store upto 15 text messages of 160 characters each.So make sure you
regularly delete the stored messages to make space for new ones.
5. CALL FORWARDING

In case you are in a meeting or your Cellphone is switched off, using the Call Forwarding feature, you
can forward your calls on a fixed line or a cellphone where someone can see messages on your behalf.
You can also forward an incoming call while speaking to someone.

You can activate Call Forwarding either by using the menu function of your cellphone or by using the
codes mentioned alongside.

Use the menu function to scroll to Call Forwarding and activate for the following options:

• All calls
• If busy
• If no reply
• If not reachable/switched off

All fowarded calls are billed the same way the regular call is billed.
Calls that are forwarded to the CellOne Voice Mail, are not charged for airtime.

Procedure

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Condition To start To stop

To forward all calls Enter **21** number # OK Enter ##21#OK

To forward calls while

you are speaking to Enter **67* number # OK Enter ##67#OK
Someone else

To forward calls if you

don't answer the Enter **61*number#OK Enter ##61#OK
incoming calls

To forward calls if your

CellOne phone is
Enter **62*number#OK Enter ##62#OK
switched off or is out of
reach

To cancel all preset

Enter ##002#OK
conditions

PLEASE NOTE

While entering a cellular number, make sure you use the international code before the number
For example, for entering 98110xxxxx,enter +9198110xxxxx
6. CALL CONFERENCE

There are times when we have wished that we could speak to a group of people simultaneously. May be
wanted to gossip with friends, or hold discussions with clients. Now you can have the privilege of
a teleconference with upto 6 people, at the punch of a few buttons.

HOW TO TALK TOGETHER

To make the first call Dial normally Then put the current caller on hold Press 2 OK.

DIAL THE NEXT NUMBER

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To get everybody talking together Press 3 OK To add another person to your conference Press 2 OK (new
number) OK 3 OK.

PLEASE KEEP IN MIND

Each call is charged for the time spent on 'hold' and in conference. The person initiating the conversation
will be billed for calls at applicable airtime and fixed line charges. This service can be used only
if you have activated call waiting. If someone wants to opt out of the conversation they simply
have to disconnect the call. Currently, you pay nothing extra for this service. All you have to pay
is the airtime charges and the applicable fixed line charges.

PLEASE NOTE

Call Conferencing is handset dependent service.

7. CALL WAITING

This feature enables you to speak to two callers, one at a time, without hanging up on either one of them.
When this network service is activated, the network notifies you of a new incoming call while you have a
call in progress. If another person tries calling you midway through a conversation , he/she will hear a
message informing him/her that your line is busy, while you will hear beeps at intervals. You can accept
the second call while putting the first call on hold.

Procedure

TO START Enter *43*#OK

TO STOP Enter #43*#OK
TO REJECT THE WATING CALL Enter 0 OK
TO PUT YOUR CURRENT CALL
Enter 2 OK
ON HOLD
TO SWITCH BETWEEN CALLS Enter 2 OK
TO END YOUR CURRENT CALL
Enter 1 OK
AND TAKE THE CALL ON HOLD

Since this facility involves two conversations , you will be charged airtime rate for two calls. (The time
you are actually talking and the time spent on 'hold')

8. CALLING LINE IDENTIFICATION SERVICES:

These cover both the presentation and restriction of the calling line identity.
The presentation part of the service supplies the called party with the ISDN or MSISDN
number of the calling party. The restriction service enables calling parties to restrict the
presentation of their number on the MSs of called parties

9. CLOSED USER GROUP (CUG)

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The CUG service enables subscriber connected to the PLMN/ISDN and possibly other
networks, to form groups in which access is restricted.

Example: members of a specific CUG can communicate with each other, but generally
not with users outside the group
10. UNIFIED MESSAGING ON BSNL MOBILE
The UMS (UNIFIED MESSAGING SERVICE) system can be categorized as per the below mentioned
functionality:

 Voice Mail Service (VMS)

 FAX Message
 E-Mail
 E-Mail to Speech (ETS)

1. Voice-Mail

Using this feature, the voice mail can be send/received to/by other subscribers having this facility. The
incoming voice message from the mailbox can be accessed as per following procedure:

1. Conditional divert can be given for the voice calls to the voice-mailbox no. i.e. 17000.

2. Whenever a voicemail is received in voice-mailbox, the subscriber will receive an SMS on his/her cell
phone.

3. In order to retrieve messages from the voice-mailbox, dial 17000 from your mobile phone. Press '*' to
skip the introduction part.

4. The message can be retrieved by following the voice menus thereafter.

The voice mailbox can be accessed on landline also as per below mentioned procedure:

In order to retrieve messages from your voice-mailbox by using landline phone, dial 9417017000 (which
is the common access no.) followed by '#', then your own mobile no. and '#'. The system will prompt you
for your password. The default password is 1234. Enter your password and follow the voice menus
thereafter.

2. FAX-Message

This feature will enable the subscriber to sent/receive fax message. The fax can be sent/ received to/by the
subscriber either through BSNL UMN account or using fax machine. The below mentioned procedure is
to be adopted while sending or receiving the fax message on fax machine:

1. In order to deposit a FAX message, dial 9417017000 from a FAX machine followed by a '#' and the
mobile no. of the person who is the intended recipient of the FAX. A part of the voice menu says " to add
a FAX, press 3".Press 3 on your FAX machine and after the system prompts you to, press "START" on
your FAX machine.

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2. In order to retrieve a FAX message from your voice-mailbox, dial 9417017000 from a FAX machine.
Then press '#' followed by your own mobile no. and '#'. The system prompts you for your password.
Enter your password. The system tells you that you have so many new messages out of which so many
are Voice/FAX/E-Mail messages. When you play a FAX message, first, system will announce the
senders’ phone number and the time when the sender had deposited that Fax Message. Then the system
will announce many option like to backup, to keep or to delete etc, You simply bypass these request by
pressing '#', then the system prompts you to press " START " on your FAX machine.

3. E-Mail/SMS/FAX/Voice Message

This feature will enable the subscriber to send/receive E-mail/SMS/Fax/Voice messages. The subscriber
has to get BSNL UMN account for this feature. The below mentioned procedure is to be adopted for
sending/receiving the email.

1. Dial 1403 from WAP MS to connect to internet-login to the site www.bsnlumn.com (based on your
location goto appropriate website i.e. in north www.bsnlumn.com, south www.bsnlums.com, east
www.bsnlume.com and in west www.bsnlumw.com )

2. Logon to your BSNL UMN/S/E/W E-mail Account (using your mobile no. as the user login and 1234
as the password which is a default password).

• To receive e-mail : From WAP cellphone go to inbox then to email and the �view details�
choose �body�.
• To send email: For sending E-mail, SMS, FAX and Voice Messages from your UMN/S/E/W
account, use the E-mail, SMS, FAX and Voice options as provided under the Compose Menu.

3. For retrieving :

i. Voice messages

To Listen/Deposit to your voice messages, the machine must have the multimedia capability.

The different kinds of messages e.g. voice messages, FAX messages etc will be listed under the subject
heading as soon as you logon to your E-mail account. Click on the voice message and the system will
play it directly (if your machine supports the 'sbc' format). If your machine doesn’t support the 'sbc'
format, first convert the message into the 'wav' format using the icon provided on the right hand side.
Then system will prompt you to save that attachment to your hard disk. After saving ,click on the wav file
and the system will play it.

ii. FAX Messages

The FAX message comes as an attachment in the TIFF format. Open the FAX message using an
imaging program as for example the IMAGING on the Windows -NT.The first page will just give you
the summary of the FAX message i.e. the total no. of pages in the FAX message, the no. from which the
FAX message was sent etc. Then you can download the actual FAX message.

4. E-Mail to Speech (ETS)

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This feature will enable the subscriber to receive the Email on the mobile phone .In order to listen E-mail
messages from your voice mailbox, dial the No: 17000 from your mobile phone. Press * to skip the
introduction part. The system prompt will say ' to listen E-mail message Press Option '4', thereafter,
follow the voice menus . The attachments along with Email cannot be listened from your voice mail box.

11. GPRS/MMS:
The Cellular Mobile subscribers of BSNL who have the GPRS subscription, now have access and
download the rich content like Polyphonic ringtones, Truetones, Realtones, MP3 tones, SMS tones,
Themes, Color wallpapers, JavaGames, etc thorugh the website (www.cellone.in) as well as the WAP
site (wap.cellone.in). The detailed catalogue of the content can be seen either at the above website or
the WAPsite.
How to activate GPRS facility in a mobile:

SEND SMS THE FOLLOWING KEYWORDS TO 53733 TO ACTIVATE / DEACTIVATE

GPRS/MMS FACILITY IN YOUR MOBILE

SUB -TYPE GPRS ACTIVATION GPRS REMARKS

KEYWORDS DEACTIVATION
KEYWORDS
PREPAID GPRSPRE GPRSDE PREPAID
SUBSCRIBERS
POSTPAID GPRS49 OR GPRS199 GPRSDC FOR 49,199 GPRS POST
PAID PLANS

Postpaid Subscribers can also avail GPRS facility through CSRs.

How to set WAP/MMS/GPRS settings in a mobile:

Compose message MobileMake MobileModelno and Send SMS to 19000 for Automatic
GPRS/WAP/MMS settings.

1. Ex: if you have a mobile Nokia 6600

NOKIA 6600
2. Ex: if you have a mobile Sony Ericsson w810i
SonyEricsson w810i
3. Ex: if you have a mobile Samsung sgh-e700
Samsung sgh-e700

Then you receive 3 or 4 settings save those settings in your mobile and set those settings as default
settings. In case if your mobile is prompted for PIN, enter 1111.

You would be receiving 4 GPRS Settings. They are bsnl-wap, bsnl-internet, bsnl-mms and cellone-portal.
You can set any one of these settings as default (Active)
1. Bsnl-internet for all html sites, these settings are supported by high end mobiles only. Set these settings
as active (default) settings, if your mobile supports.
2. bsnl-wap is supported by all mobile. These settings can be used for accessing all WAP enabled sites
and mobile formatted Ehtml sites.

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3. bsnl-mms settings are for sending Multi media messages. All most all GPRS mobiles support this
facility. So set these settings as active (defalult) settings
4. cellone-portal settings are for downloading premium content like Ringtones, wallpapers, animations,
themes, games etc. All GPRS mobiles support these settings. Set these settings active (default) for
downloading content. Browsing is free for these settings and you would be charged for only the
downloaded content

After your GPRS activation is completed, pl switch off and switch on once for accessing GPRS
services.

Min. Balance to avail GPRS and MMS facility (prepaid Customer):

Minimum Balance is required for accessing GPRS

Rs 200/- for BSNL-PORTAL (portalsouth.cellone.in APN).

Rs 50/- for other settings (other APNs).

If balance goes below Rs 50/- GPRS service will be barred. GPRS service will be restored with in 24
hrs of after recharging. The mobile should be turned off and turned on once for restoration.

What is MMS and how to compose MMS in a mobile?

MMS is a part of the GPRS facility, through which one can send and receive multimedia
messages (which can be a still photo or audio/video clip, including a text message). All one needs to do is
get appropriate settings for MMS for your mobile from BSNL call centre (9400024365). You may find
the information given below useful.

Compose MMS
Click Messaging -> Create New Message ->select Multimedia Message Click "Add Photo" and select
photo from your photo album AND/OR
Click "Add Audio" and select ring tone in your audio album AND/OR
Click "Add Message" to input text AND/OR
Click "Text Effect" to select font size, color and position if available
Click "Frame Effect" to select one of the frame from many choices. if available
click "Preview MMS" to preview your MMS message. .
Click "Save MMS" to finish.
Send MMS

You can send MMS, when click "Back" after save MMS, or select MMS and click "send MMS".
Click "Next step" and input Mobile Number or Email ID

You can Send/Receive MMS to all BSNL and MTNL GPRS/MMS subscribers. Others will get MMS
Notification (means Text msg ) only.

12. MOBILE NEWSPAPER SERVICE

This is a new value added service under cellular services (both prepaid and postpaid GPRS
subscribers) in the name of "MOBILE NEWSPAPER" (mPaper) the WAP portal of BSNL "Cell One

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Safari".
The various features of the mPaper service are as follows :-
a. Auto image and text resizing.
b. All newspaper sections, except classifieds.
c. Search on the newspaper contents.
d. My store (for saving particular articles for future reference)
e. Sharing/sending of news through MMS.

Tariff :

A free trial period of one month after the launch of service is offered. After free trial period
monthly fixed charges will be as follows :

One newspaper Rs. 30/- per month

Three newspaper Rs. 50/- per month

The above tariff will be applicable from 16.03.2007

13. PRBT

"PRBT services" means the Personalised Ring Back Tone services. PRBT is a subscriber
feature which provides a subscriber the capability/ flexibility to customize the ring back tone by
substituting the traditional ring back tone with an audio content. User can select any of the BSNL
Tune, personal greeting and any other available sound file as his BSNL Tunes. The callers will
hear the personalized ringback tone when they call him instead of the normal ringing tune. A
user can set default ringback tune for all the callers or set special tone for any person or group.
User needs to call 56700 to subscribe to this service.

BSNL will charge the user on the basis of RBT in his/her profile. The monthly
subscription charge is Rs 20 which is fixed for every month. In addition a user is charged for the
tunes available on his play list. A premium RBT costs Rs 12 and non premium RBT costs Rs 9
per month.

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