Roll No:

M.I.E.T ENGINEERING COLLEGE

TIRUCHIRAPPALLI

MODEL EXAM
Fifth Semester
Electronics and Communication Engineering
GE8077-Total Quality Management

Date: 16.10.2019 Session: AN

Time: 3hrs Maximum: 100 marks
Answer ALL Questions
PART - A - (10 X 2=20 marks)
Q.N
Questions Marks CO BL PO
O
Differenciate Quality of conformance and Quality of 2 CO1 L3 1
1.
performance?
2. List the common barriers to team progress? 2 CO2 L2 1
3. What are the objectives of supplier rating? 2 CO2 L1 1
4. What is the purpose of constructing PDPC? 2 CO3 L2 1
5. Distinguish variable and attributes 2 CO3 L2 1
6. List out the benefits of total productive maintenance? 2 CO3 L1 1
7. Define quality auditing? 2 CO5 L1 1
8. What is need for documentation? 2 CO5 L1 1
9. What are the important requirements of QS9000? 2 CO5 L1 1
10. Mention the different types of audits? 2 CO5 L1 1

PART- B (5 X 13 = 65 marks)

Q.NO Questions Marks CO BL PO

a) i) Describe Joseph M.Juran’s contribution towards TQM? (8)
(13) CO1 L1 1
b) ii) What are quality statements? Give example. (5)
11.
(Or)
b) What is quality cost? Explain the different categories and
(13) CO1 L1 1
elements of COQ. How it is useful as a performance measure?
a) What is PDCA cycle? Illustrate PDCA cycle as an effective
(13) CO2 L3 2
tool for continuous improvement with an example.
12. (Or)
b) Elaborate the Japanese 5S as applicable to a product and to a (13) CO3 L3 1
service with an example?
13. a) Explain the three main types of bench marking with example. (13) CO4 L2 1
 Also, discuss the various steps involved in bench marking
process.
(Or)
b) Discuss about the various stages in failure mode and effect
(13) CO4 L2 2
analysis?
a) Describe a basic structure of house of quality a primary
(13) CO4 L3 2
planning tool? Explain with an example how it is used in QFD?
(Or)
14.
b) Describe a quality control chart and how it can be used .What
are the upper and lower control limits? What does it mean if an (13) CO4 L3 1
observation falls outside the control limits?
a) i)What are the requirements and benefits of TQM
implementation in manufacturing sector? (13) CO4 L2 1
ii)Describe the four tiers of quality documentation
15.
(Or)
b) Illustrate the detailed procedure for the quality auditing. Brief
(13) CO4 L2 1
the attributes of a good auditor?

PART- C (1 X 15 = 15 marks)

Q.NO Questions Marks CO BL PO

a) Enumerate the various aspects of ISO 14000 environmental
management system. Brief the various principles of ISO 14000 (15) CO4 L3 2
16. series?
(Or)
b) Explain about the various processes used in ISO 9001 quality
(15) CO4 L3 2
management system?

BT LEVEL CO1 CO2 CO3 CO4 CO5 %

Q. Nos 11 3 7,8,910
Remember 23
Marks 13 2 2+2+2+2
Q. Nos 2 4,5,6,13 15
Understand 34
Marks 2 2+2+2+13 13
Q. Nos 1 12 14 16
Apply 43
Marks 2 13 13 15
Total 15 17 19 15 34 100

DAC Member IQAC Member

M.I.E.T ENGINEERING COLLEGE

TIRUCHIRAPPALLI
CYCLE TEST-II
 Fifth Semester
Electronics and Communication Engineering
GE8077-Total Quality Management

Date: 19.09.2019 Session: FN

Time: 3hrs Maximum: 100 marks
Answer ALL Questions
PART - A - (10 X 2=20 marks)
Bring out the reason for benchmarking It is a tool to achieve business and competitive objectives
It can inspire managers (and Organizations) to compete
It is time and cost effective
It constantly scans the external environment to improve the process
State the primary objectives and key concepts of six sigma?
A break through strategy to significantly improve customer satisfaction and shareholder value by
reducing variability in every aspects of business.
A statistical term signifying 3.4 defects in a million opportunities.
When do we use affinity diagram?

List the stages of FMEA?

Specifying Possibilities, Quantifying Risk, Correcting high risk causes, Re-evaluation of Risk
List out the benefits of total productive maintenance?
Increased equipment productivity, Improved equipment reliability, Reduced equipment downtime and
increased plant capacity.
What are the objectives of QFD?
To identify the true voice of the customer and to use this knowledge to develop products which satisfy
customers
To help in the organization and analysis of all the pertinent information associated with the project.
Classify the controls charts.
Control charts for attributes: P-chart, np chart
Control charts for variables: X-chart, R chart and s chart
What is Quality circle?
It is also called Quality control circle QCC is a small voluntary group of employees and their supervisors
comprising a team of about 6 to 10 members from within same work area or doing similar works that meet
regularly to solve problems relating to their job workplace.
Distinguish between variables and attributes?
Variables: data obtained by counting are discrete data
Attributes: data obtained by actual measurement
What is house of quality?
The primary planning tool used in QFD is the House of quality

PART B
a) Explain the three main types of bench marking with examples? Also discuss the various steps
involved in bench marking?
BENCHMARKING
Benchmarking is a systematic method by which organizat ions can measure themselves
against the best industry practices. The essence of benchmarking is the process of borrowing ideas
and adapting them to gain competitive advantage. It is a tool for continuous improvement
REASONS TO BENCHMARK :
 It is a tool to achieve business and competitive objectives
 It can inspire managers (and Organizations) to compete
 It is time and cost effective
 It constantly scans the external environment to improve the process
 Potential and useful technological breakthroughs can be located and adopted early
PROCESS OF BENCHMARKING
The following six steps contain the core techniques of Benchmarking
1. Decide what to benchmark
2. Understand current performance
3. Plan
4. Study Others
5. Learn from the data
6. Using the findings
PITFALLS AND CRITICISMS OF BENCHMARKING :
 Idea of copying others
 It is not a cure or a business philosophy
 Some process have to be benchmarked repeatedly
It is not a substitute for innovation
(Or)
b) (i)Briefly explain the DMAIC procedure? (7)

D
Define
M
Measure
A
Analyze
I
Improve
C
Control

Define (What is important?)

Measure (How are we doing?)
Analyze (What’s wrong?)
Improve (What needs to be done?)
Control (How do we guarantee performance?)
(ii)List out the seven management tools. Explain any three in detail? (6)
a) List out the different situations where FMEA is to be carried out. Give detailed FMEA procedure?
FMEA – Failure Mode Effective Analysis
FMEA is an analytical technique that combines the technology and experience of people in
identifying foreseeable failure modes of a product or process and planning for its elimination.
FMEA is a “before-the-event” action requiring a team effort to easily and inexpensively alleviate
changes in design and production.
It is a group of activities comprising the following :
1. Recognize the potential failure of a product or process.
2. Identify actions that eliminate / reduce the potential failure.
3. Document the process.
Two important types of FMEA are
 Design FMEA
 Process FMEA
Types of FMEA
There are several types of FMEA : design FMEA, process FMEA, equipment FMEA,
maintenance FMEA, concept FMEA, service FMEA, system FMEA, environmental FMEA, and
others.
BENEFITS OF FMEA:
 Having a systematic review of components failure modes to ensure that any failure produces
minimal damage.
 Determining the effects of any failure on other items.
 Providing input data for exchange studies.
Determining how the high-failure rate components can be adapted to high-reliability
components.
 Eliminating / minimizing the adverse effects that failures could generate.
 Helping uncover the misjudgments, errors etc.
 Reduce development time and cost of manufacturing.
(Or)
b) (i)Construct a flow diagram for the manufacture of a product or providing services. (7)
Flow Diagram:
 A flowchart is a diagrammatic view of the various steps in sequential order form an
overall process in an organization.
 A flow chart is a simple mapping tool that shows the sequence of actions with in a
process, in a form that easy to read and communicate.
Steps to construct:
 Decide on the process to be investigated.
 Define start and the end with borders of the process.
 List the steps by defining activities, input and output of the process.
  Draw the chart by process sequence using standard symbols.
 Compare the flow chart with actual process.

ii) Develop a tree diagram for the customer requirements for a product or services? (6)

a) Construct a p-chart with the following data, if the size of the sample inspected was 20.Determine
the control limits. What do you infer about the process 3, 6, 4, 6, 20, 6, 7, 3, 0, 6, 9, 5, 6, 7, 4, 5, 7, 5, 0

(Or)
b) Compute the average loss in thousand for a process that produces steel shafts. The target value is
6.40mm and the Taguchi’s coefficient is 9500.the eight samples give 6.36, 6.40, 6.38, 6.39, 6.43, 6.39,
6.46 and 6.42.What is the loss function at 6.36 if the cost is 1500.
a) Explain the differences between x-bar chart and R-charts. How can they be used together and why
would it be important to use them together?

(Or)
b) Describe a quality control chart and how it can be used .What are the upper and lower control
limits? What does it mean if an observation falls outside the control limits?

a) What is total productive maintenance? Discuss the objective, Principle and steps in introduction of
TPM in an organization?
TPM-Total Productive Maintenance

Total Productive Maintenance (TPM) is defined as keeping the running plant and equipment at its
highest productive level with the co-operation of all areas of the organization.

Predictive and Preventive maintenance are essential to building a foundation for a successful
TPM environment. Predictive Maintenance is the process of using data and statistical tools to
 determine when a piece of equipment will fail. Preventive Maintenance is the process of
periodically performing activities such as lubrication on the equipment to keep it running.

(Or)
b) List out the strategy followed for implementing performance measures and its benefits?