Roll No.

AN NA UNIVERSITY (UNIVERSTTY DEPARTMENTS)

B.E. / B. Tech. / B. Arch (FullTime) - END SEMESTER EXAMINATIONS, NOV/ DEC
2021

( Common to Mechanical Engg, lnd. Engg, Manufacturing, Matl.Sci&Engg, Printing, Food Tech,
Pharmaceutical and lndustrial Bio Technology)
' Semester V(EM&TM)

GE 5451 TOTAL QUALITY MANAGEMENT

(Regulation 2019)
Time:180 minutes AnswerALL Questions Max'Marks:100

co1 A to TQM conce s in a selected se

co2 A toa I TQM ncr les in a selected se.
co3 Ability to understand Si x Sigma and apply Traditional tools, New too ls, Benchmarking
and FMEA.
co4 Ability to understand Taguchi's Loss Function, Performance Measures an d apply
D, TPM, COQ and BP
o5 toa QMS and EMS in an nization

BL - Bloom's Taxonomy Levels

(Ll - Remembering, L2 - Understanding, L3 - Applying, L4 - Analyzing, L5 - Evaluating, LG - Creating)

PART- A (10 x 2 = 20 Marks)

Q. No Questions Marks co BL
1 Recall the definition of Quality according to ISO 2 1 2
standards.
2 C om the dimensions of Product and Service 2 1 2
Quality
3 Outline the impo rtance of Customer retention 2 2 2
fi S the be of Partnerin 2 2 2
5 ldentify the differences between the Trad itional and 2 3 2
Modern QC tools.
b State the in tent of FMEA 2 3 2
7 State the hases House Of Qual 2 4 2
I Recall n an o rg an ization w I II exercrse 2 4 2
I Restate the uirements of a oo qual aud itor 2 5 2
10 Write the Org anizational benefits of EMS 2 5 3

PART- B (5 x 13 = 65 Marks)

Q. No Questions Marks co BL
11(al i. Explain Deming's 14 points for improving quality, 7 1 3
productivity and competitiveness.
ii. lllustrate the outcome of barriers for TQM 6 1 3
implementations
OR
 11 (b) I I 5 1 3
ii. Explain in de tail the Manufacturing Quality dimensions 8 1 3
12 (a) i. With an example describe in detail all the principles of5S 6 2 3
ii. Elaborate the importance of Customer retention in your 7 2 3
Orqanization's iournev towards TQM
OR
12 (b) i. Elaborate the characteristics of quality leader and 6 2 3
leadership styles for effective leaders in detail.

ii. With a sketch explain in detail how you will go about 7 2 3

Continuous Process lmprovement.

i. With a pictorial representation explain how bench

13 (a) marking as a tool can help an organization ? 6 3 4

ii. Draw a Process Flow chart and explain in detail the

process of Bench Marking 7 3 4

OR
1 3 ( b) i. Explain SOD in FMEA and how you will fix the scales
for each one of them 6 3 4
ii. Brief about the significance of PDPC tool. Explain
with a suitable illustration how you will use this tool to
conduct an in house seminar on new 7 QC tools in your 7 3 4
department.
1a @l i. Discuss in detail, how will you capture the Voice of 5 4 3
the Customer.
ii. Pictorially represent and explain each piilar of TPM 8 4 4
OR
14 (b) i. Explain in detail the various components of COQ 5 4 3
ii. Point out and discuss in detail the various phases 8 4 4
involved in the implementation of BPR in your
Organization
15 (a)) i. Pictorially represent the ISO 14001 framework and 6 5 4
explain briefly its requirements.
li With a sketch explain how the clauses of ISO 14001 7 5 4
standard are based on PDCA cycle
OR
15 (b) i. Analyze the intent of various clauses of ISO 9001: 6 5 4
2015 standard
ii. An alyze the mandatory requirements of documents 7 5 4
and records of ISO 9001: 2015 standard.
ae
1 = 15
Q. No Questions Marks co BL
16 (i) As General Manager-QA&QC of your Organization, you I 5 5
are given the responsibility of getting ISO 9001 :2015
certification for your organization. Elaborate in detail,
how you will go about this exercise systematically and
successfully achieving this.
(i i) E xp n n d e tai how yo wt go ab ou g tti g S o 7 5 5
1 400 ce rtifi ca tio fo an izatio n