Reg. No.____________________ Name.

_________________________

APJ ABDUL KALAM TECHNOLOGICAL UNIVERSITY

SREE NARAYANA GURUKULAM COLLEGE OF ENGINEERING

EIGHTH SEMESTER B.TECH DEGREE EXAMINATION, JUNE 2021
Course Code: IE488

Course Name: TOTAL QUALITY MANAGEMENT

Max. Marks: 70 Duration: 2 Hours 15 Minutes

PART A
Answer any two full questions; each questions carry 10.5 marks (Marks)

1(a). Define Quality? Explain Juran’s Philosophy for quality? (5.5)

1(b). Explain the principles of Total quality management? (5)

2(a). Write short note on (4)

i. Customer Satisfaction
ii. Customer Feedback

2(b) Explain Deming philosophy for TQM (6.5)

3(a). Explain the different Quality Control tools? (6)

3(b) Explain Taguchi quality loss function? (4.5)

PART B
Answer any two full questions; each questions carry 10.5 marks

4(a). Explain the concept of Quality circles? (5.5)

4(b). Describe the basic structure of House of Quality ? (5)

5(a). What is meant by Quality Function Deployment. Discuss in detail the QFD process? (5.5)
5(b) Explain Kaizan’s Contribution for Quality improvement (5)

6(a). Explain the different types of organization culture? Explain its different levels? (5.5)
6(b). Explain SWOT analysis? What are its advantages and limitations? (5)
 Reg. No.____________________ Name._________________________

PART C
Answer any three full questions; each questions carry 14 marks.
(Marks)

7(a). What is six sigma quality and how is it achieved. ? (7)

7(b). Explain the concept of Failure Mode & Effect Analysis ? (7)

8(a). Explain the terms (i) DMAIC (ii) DMADV (7)

8(b). Explain the concept of TPM? Explain about its Pillars (7)
9(a). Explain the concept of BPR? (7)
9(b). What are the advantages of quality standards in manufacturing? Explain

ISO 9000 series? (7)

***End of question paper***

Prepared by, Scrutiny by,

Vinoj Mathew Rajesh Kumar R