The key success factors will be evaluated on a 40-point scale.

Based on the
above table, it shows that the success factors of Petrolimex are identified as
factors with a total score of more than 25.
The main success factors are evaluated on a 40-point scale. Based on the above table, it
shows that the success factors of Petrolimex are identified as factors with a total score of over
25 in which the highest score is 40 and the lowest score is 15. According to the evaluation
scores in the table above, the success factors are locations in key areas, friendly and attentive
staff, wide and clean layout, service time.

  The key success factors that Petrolimex petrol stations aim for are location,
wide and clean layout, friendly and attentive staff, service time. Based on those
qualities, they have created success with about 50% of the domestic market
share - leading the petroleum business market and expanding to foreign
countries. Petrolimex establishes its stores as close to a high-traffic location as
possible, increasing the likelihood that customers will use their services.
Convenient access near areas such as busy streets, densely populated areas. The
large, clean gas station allows all types of vehicles to enter and exit smoothly,
and at the same time can supply gasoline for many types of vehicles at the same
time, avoiding congestion. Subsequently, this may lead to increased sales. To
increase efficiency, they always ensure fast service time from gas pumping to
payment by ensuring adequate human resources and always ready to serve
customers. Besides, Petrolimex requires staff to be friendly and attentive to
customers. It is also an important factor that makes many customers trust and
return to the store. Due to the heavy impact of the Covid-19 epidemic, people
were restricted from going out, so business activities and profits of gas stations
were also significantly reduced. However, Petrolimex still has a plan to ensure
that there is no shortage of gasoline to supply, causing gas stations to close.

  However, the company still has some weaknesses such as clean fuel, fire
protection. Petrolimex always wishes to provide customers with clean products
that minimize environmental pollution. However, the use of this high-grade
gasoline makes the price higher. Especially in the current Covid situation, it is
also more difficult to import gasoline. The petrol stations are qualified for
business, they have partly ensured the safety of fire prevention and control.
However, some employees have not mastered the rules about fuel pumps and
handling steps when a fire occurs. On the part of customers who buy gasoline,
many times, they do not strictly comply with regulations on fire and explosion
prevention and control, such as arbitrarily smoking, listening to the phone while
pumping gas.

=> Therefore, the key success factor are

Therefore, Petrolimex always tries to give customers the best service quality with fast
service time, friendly and attentive staff, spacious and clean layout. Moreover, they
also built gas stations in important areas convenient for customers. All of those factors
directly affect the performance, profitability, and operations of the business. That
creates the success of Petrolimex.

Therefore, for success, Petrolimex always tries to focus on the success factors of locations in
key areas, friendly and attentive staff, wide and clean layout, service time.