INNOVATION

INDONESIA
Lessons from around the
world

JOSHUA CHAMBERS
FELLOW,
October 2021
LEE KUAN YEW SCHOOL OF PUBLIC POLICY
This presentation will

● Define Innovation
● Explore case studies from
across the world
● Understand how governments
can enable innovation at
national and local levels
● Consider how these
innovations can support
Indonesia
Three lenses to consider innovation
This lecture will first discuss sources of
innovation :

1. Ce n t ra l In n o va t io n (Go ve rn m e n t -Le d )
2. Ne t w o rk In n o va t io n (Cit ize n -le d )
3. P riva t e se c t o r-le d in n o va t io n

It w ill t h e n e xp lo re types of innovation , as

d e fin e d b y t h e O ECD :

1. P ro c e ss In n o va t io n
2. Se rvic e In n o va t io n
3. Go ve rn a n c e In n o va t io n
 Central
Innovation
Central innovation: Smart Nation Singapore
Led directly from the Strategic National Projects:
Prime Minister’s Office 1.Sensor Network
with a dedicated 2.Digital Identity
Ministerial steering 3.Cloud first policy
committee. 4.Moments of Life
5.CODEX - data and tech
Dedicated GovTech
6.Smart Mobility
Agency of Singapore to
7.Epayments
implement
Some
examples
Unique factors to remember
• Small size - 5 million people and 720 sq km

• City -state means limited government bureaucracy

to navigate

• 70% of citizens believe in tech -led government

innovation
Central Innovation: Japan
• Government strategy to be “World’s
Most Advanced IT Nation”
• Ne w D ig it a l Ag e n c y la u n c h e d in
Se p t e m b e r
• Na t io n a l c h a lle n g e s se t fo r 8 key
sectors : d ig it a l g o vt ; h e a lt h ; m e d ic a l
a n d n u rsin g c a re ; t o u rism ; fin a n c e ;
a g ric u lt u re ; m a n u fa c t u rin g ; d isa st e r
p re ve n t io n a n d m it ig a t io n ; a n d
m o b ilit y.
Unique factors to remember

• Large hardware sector and ICT/industrial

prowess

• Clear deadlines focused minds on national

challenges

• Innovation for specific policy objectives: ie

ageing demographic, environmental focus
 Network
Innovation
Innovation: The People's Republic of China
• More of a catalyst t h a n a d ire c t o r o f t e c h -le d in n o va t io n

• Re fle c t e d in UN E-Go ve rn m e n t Ra n k in g s p o sit io n - ra n k e d

65th in 20 18

• Cit ie s a testbed for innovation , w it h d ive rg e n t a p p ro a c h e s

• P riva t e se c t o r p it c h in g a n d ru n n in g in n o va t ive se rvic e s o n

b e h a lf o f g o ve rn m e n t
Network Innovation: China

Chinese Smart City Strategy combines public and

private sector innovation, led by local government

Three areas of notable innovation:

1.Traffic management
2.Public safety
3.Citizen Services
Traffic Management in China
• Hangzhou launched City Brain from Alibaba and Foxconn

• Combines CCTV with machine learning and sensors to track

road conditions in real -time

• Cla im s a n 11% increase in traffic speed b y a u t o m a t ic a lly

re ro u t in g t ra ffic ja m s

• Le a rn s t ra ffic p a t t e rn s, re c o m m e n d s n e w ro a d s, b u s ro u t e s a n d
t ra ffic lig h t c o n fig u ra t io n s
Public Safety in China
• Facial recognition technology, combined with citizen data,
creates ‘predictive policing’

• Te c h is t ra n sfo rm in g p o lic in g t e c h n iq u e s

• P e rso n a l d a t a u se d t o name and shame jaywalkers

• Bu t t h e se t e c h n iq u e s c a n enable human rights abuses

• Hu m a n rig h t s issu e s o ve r a p p lic a t io n s in Xin jia n g P ro vin c e t o

p o lic e Uig h u r e t h n ic m in o rit y
Citizen Services in China
• Xi’an has used big data analytics to track migrant flows and
p ro vid e re le va n t se rvic e s

• Be ijin g mapped its working population t o e n h a n c e se rvic e s

a n d im p ro ve e ffic ie n c y

• Big D a t a a n d d a sh b o a rd s p o w e r n e w u n d e rst a n d in g o f c it y
life

• Ne w se rvic e s n e c e ssa ry d u e t o va st sc a le o f u rb a n isa t io n

Network Innovation: South Korea

• Consistently top 3 fo r UN E-g o ve rn m e n t Ra n kin g s

• Low levels of trust in O ECD m e a s u re m e n t s

c re a t e u n iq u e in n o va t io n re q u ire m e n t fo r c it ize n
engagem ent

• Ne t w o rk in n o va t io n a s t re n g t h fo r t h e n a t io n ,
p a rt ic u la rly a t t h e c it y le ve l
Network Innovation: South Korea
• Two key methods: national open
government initiatives, and
experimentation at the local level
• Gwanghwamoon 1st Street - national
engagement exercise received over
180,706 su g g e st io n s
• P e o p le ’s Tra n sit io n O ffic e c a p t u re d n e w
id e a s fro m c it ize n s: in c lu d in g la w s a b o u t
b a rg e sa fe t y, t o c o m b in in g lib ra rie s w it h
p o lic e st a t io n s in a sin g le b u ild in g
• P ro je c t Se o u l h o st s online votes fo r u rb a n
p la n n in g sc h e m e s
• Se o u l In n o va t io n Bu re a u u se d m o b ile
p h o n e d a t a t o fin d c o m m o n b u s ro u t e s
a ft e r m id n ig h t
• P a rt ic ip a t o ry b u d g e t in g se le c t s 35 c it ize n
p ro je c t s p e r ye a r
• Te n Millio n Im a g in a t io n O a sis a llo w s
c it ize n s t o m a ke d e t a ile d p o lic y p ro p o sa ls
o n lin e fo r g o ve rn m e n t t o re sp o n d t o
Private Sector
Innovation
Private Sector -Led Innovation: China

WeChat Pay
AliPay
Unique Factors To Remember
• Strong confluence of industry and government

• Vast amounts of data with limited regulation or privacy

restrictions

• Slim dividing line between state and government

enables greater control of private sector -enabled
innovation

• BUT Government policy towards industry is changing

Outsourcing to build the Startup Ecosystem
● Estonia is one of the best ranked digital
governments in the world, but it does not
have a central digital team
● Instead, it outsources the majority of its
projects to local players, helping develop
major strengths in the fields of digital
identity, cyber security, online voting,
and more
● This year it launched a Digital Testbed
Framework to allow companies to use
public sector systems to develop their
software and app ideas - as long as
government can use the products for
free.
● Sou th Korea con s is ten tly ra n ks in th e
top five for UN E-Govern m en t ra n kin gs ,
a n d a ls o ou ts ou rces th e developm en t of
s oftwa re
● Ja ka rta Sm a rt City a n d th e Govern m en t
of Wes t Ja va h a ve a ls o colla bora ted with
loca l in du s try, s h a rin g th eir bu ildin g
s pa ce, a n d en cou ra gin g colla bora tion for
th e developm en t of s m a rt city a pps
Singapore: Private Sector Led Innovation
1. Thematic Workshops
Ag e n c ie s ru n w o rk s h o p s o n t h e ir s p e c ific
n e e d s - ie fa c ia l re c o g n it io n , t ra n s p o rt
c o n g e s t io n , p a rk in g a p p s a n d s u p p o rt ,
t o u ris m e t c
Ke y a g e n c ie s w ill a t t e n d a n d m e e t w it h
c o m p a n ie s w h o a re re q u e s t e d t o jo in if
t h e y h a ve in n o va t ive s o lu t io n s .
Ea c h g o vt p a rt ic ip a n t m u s t b rin g a lo n g
p ro b le m s t a t e m e n t s re la t in g t o t h e ir a re a
o f w o rk (b e it a lo n g e r t e rm is s u e , o r
im m e d ia t e o p e ra t io n a l is s u e ) fo r in -d e p t h
d is c u s s io n w it h t h e t e c h n o lo g y
c o m p a n ie s a n d t o e xp lo re p o t e n t ia l
c o lla b o ra t io n & p ilo t s .
• Less significant than network and central
• Preferential tendering from IMDA to boost industry
• Inno Leap programme for networking and problem sharing
• Challenge tenders a good procurement innovation
2. Sharing Day
In n o va t ive s t a rt u p s a re in vit e d t o
s h a re t h e ir t e c h n o lo g ie s w it h
o ffic e rs in k e y a g e n c ie s t o h e lp
t h e m u n d e rs t a n d w h a t is o u t in t h e
m a rk e t p la c e
Sh a rin g d a ys a re e it h e r o n a t o p ic
b a s is o r fo r s p e c ific a g e n c ie s . Th e y
a re m a n a g e d b y t h e Go vTe c h
Ag e n c y o f Sin g a p o re .
3. Clinics
Go vTe c h c o n d u c t s o n e -o n -o n e
c o n s u lt a t io n c lin ic s w it h a g e n c ie s t o
u n d e rs t a n d t h e p ro b le m s t a t e m e n t s a n d
fa c ilit a t e t h e lin k -u p w it h c o m p a n ie s .
Th e y p u ll in p o t e n t ia lly re le va n t s u p p lie rs
t o g e t a d va n c e d id e a s o f t h e p ro b le m s s o
t h a t , w h e n t e n d e rs a re w rit t e n , t h e y c a n
in c o rp o ra t e p o t e n t ia l o p p o rt u n it ie s fo r
lo c a l c o m p a n ie s .
Conclusions about sources of innovation
● Build on strengths.

● Innovation is different according to context, but lessons can be

borrowed from all nations.

● Broader than technology - new structures, processes, and models.

● Innovation doesn’t always come from within government.

● First, seek the problem; second, ask for help.

Types of Innovation:
1.P ro c e s s In n o va t io n
2.Se rvic e In n o va t io n
3.Go ve rn a n c e In n o va t io n
 Process
Innovation
First, get new ideas
• Employees were tasked with coming
up with new ideas for public service
“We wanted to ignite a ground up delivery. Rewards of SG$500 were
handed out on the spot, and funding
m o ve m e n t , g ivin g o ffic e rs a shortcut was set aside for prototypes with

to air their ideas ra t h e r t h a n SG$70,000 for bigger projects.

t h ro u g h t h e ir a g e n c y” • One idea was to create a new system

”
that generated automatic wills for
citizens, prompted by a bereavement
suffered by an employee. The
innovation auto -completes a citizens’
details from their digital identity data
and is valid in court, preventing legal
and bureaucratic obstacles suffered
during bereavements.

Singapore's
Public Service Division
Create structures to drive change
• The UAE Government has
appointed a Chief Innovation
Officer in every federal agency -
48 in total
• Th e y a re re sp o n sib le fo r p u sh in g
d e p a rt m e n t s t o d e live ry
a m b it io u s p o lic ie s
• Th e y h a ve t h e ir o w n budget - 1%
o f a ll g o ve rn m e n t sp e n d in g
a llo c a t e d c e n t ra lly fo r “fostering
innovation in government”
CIO s u s e t h is b u d g e t t o ru n t ra in in g p ro g ra m m e s , c o n d u c t la b s ,
w o rk a c ro s s m in is t rie s , e n g a g e c it ize n s , a n d e xp e rim e n t t o h it t h e
KP Is fro m t h e n a t io n a l s t ra t e g y.
W it h c le a r p o lit ic a l b a c k in g , a g e n c ie s h a ve embraced new
concepts , a n d in ve s t e d h e a vily in c h a n g in g p o lic ym a k in g t o m a k e it
m o re e xp e rim e n t a l.
W in n in g o n e o f t h e s e p o s it io n s is t o u g h , w it h a s p e c ia l d ip lo m a
n e e d e d b e fo re s o m e o n e b e g in s in t h e ro le . Su c c e s s fu l a p p lic a n t s
s t u d y o n a d e d ic a t e d c o u rs e a t Ca m b rid g e Un ive rs it y a n d “c a n o n ly
g ra d u a t e if t h e y c a n p ro ve a n actual innovation solves a
government challenge ,” s a ys Hu d a Al Ha s h im i, As s is t a n t D ire c t o r
Ge n e ra l in t h e UAE P rim e Min is t e r’s O ffic e .
Me a n w h ile , Brit a in a n d Sin g a p o re h a ve a p p o in t e d Chief Digital
Strategy Officers t o c h a m p io n d ig it is a t io n o f s e rvic e s w it h in
a g e n c ie s .
Reward good behaviours and share
stories
● Awards and bonuses are often
given for great achievements

● Integrity Idol - “n a m e a n d
fa m e ” o ffic ia ls

● Cre a t e d a n a t io n a l re a lit y TV
sh o w w h e re t h e public can
vote for their favourite public
servant
Integrating new tools
How can Artificial Intelligence power our governments?

1 Britain’s ‘data diplomat’ - using

machine learning to refashion foreign
policy communications

2 Singapore procurement fraud AI -

spotting irregularities in automated
audits

3 Jakarta Corona Likelihood Metric -

to calculate Covid risks for individuals
What about robots and drones?
Methods of augmenting government processes

Makassar drones deliver to isolating Covid

patients

South Korea fire robots and drones

West Kalimantan drones to support food security

 SERVICE
INNOVATION
Understand your users
• Personas are a good way to model services
and innovate

• They are used in User Experience design to

ensure services are optimised for users'
needs , not for government’s expectations
Get a better view of citizens
Gather Data: Feedback Apps and Offices
• Use Citizens to gather real -time data for
you

• Allows engagement with rural areas

• Builds animmediate picture of problems

in a community

• Can track which departments are most

responsive to feedback
Get a better view of citizens
Examples of systems that are working well

Qlue, Jakarta OneService, Singapore 8888, Philippines

An exemplar for response times Not an app, just a hotline
• Has a dashboard reporting
results straight to the
Governor

• Part of a broader system

1823, Hong Kong Phones against Corruption,
tracking metrics across the
Combines phone line with Papua New Guinea
city like transportation
an app Shows the potential for SMS
reporting
Get a better view of citizens
Using Social Media to Gather Data
• PetaBencana uses social media mentions of
flooding to track problems on an interactive map

• At a time when the city experiences large -scale

flooding, this map is faster and more accurate
than traditional reporting

• People can share pictures using a hashtag , but the

system will also pick up other mentions of flooding

• Social media posts are geolocated so it’s possible to

tell from tweets where flooding is most intense ,
and use this to scramble a response
Make sure everyone can access this data
• All agencies should be able to view
citizen data t o fu lly u n d e rst a n d t h e ir
needs

• D a t a c a n t h e n b e combined t o c re a t e
n e w se rvic e s a n d p o ssib ilit ie s

• Est o n ia is t h e le a d e r in t h is w it h t h e ir X
Road
Refashion services to suit user needs
For example, New Zealand has built a
bereavement service t h a t h e lp s c it ize n s
Services can be w h e n t h e ir lo ve d o n e s d ie . It c o m b in e s
designed to address m u lt ip le le g a l p ro c e sse s in o n e syst e m .

particular challenges,
Est o n ia , Ne w Ze a la n d a n d Sin g a p o re h a ve
and use data from a ll b u ilt syst e m s t o service new parents by
across government. p u llin g t o g e t h e r t h e ir re q u ire m e n t s in o n e
p la c e
Understand that citizens have different
needs
Innovation doesn’t have to be cutting edge.
It can be a method that enables a particular type of service user have
a better engagement.

Ne w Ze a la n d h a s w o rk e d o n c re a t in g d ig it a l Ge o rg ia p la n n e d m e t h o d s t o im p ro ve
p la t fo rm s t h a t w o rk fo r p e o p le w it h le a rn in g e m e rg e n c y s e rvic e s fo r p e o p le w it h vis u a l o r
d is a b ilit ie s . h e a rin g im p a irm e n t s .
GOVERNANCE
INNOVATION
Getting ideas from elsewhere
“Challenge tenders a re n o t in t e n d e d t o
o u t lin e a syst e m ic m a st e rp la n fo r t a c klin g
t h e issu e s ra ise d h e re , b u t ra t h e r t o offer
Israel
technological solutions that combine
creative thinking a n d m a y a d d re ss a
sm a ll o r la rg e p a rt o f t h e c h a lle n g e o f.

“In e a c h o f t h e c h a lle n g e s t h e Min ist ry

in it ia t e d t h e t e n d e r fo r, it is le a d in g a n
e ffo rt fo r t o systemically tackle the
challenge, which goes far beyond the
digital realm , a n d t h e c h a lle n g e t e n d e rs
se e k t o fin d d ig it a l so lu t io n s t h a t w ill
a ssist in t h is syst e m ic e ffo rt .”
An Exercise
1.Write down your Ministry or Agency name
2.Write down a key political problem or priority facing
your agency
3.Write down 3 - 6 specific objectives that you would
want a challenge tender to cover

Please take the next five minutes to do this.

We will then share ideas amongst ourselves.
Engaging Citizens in Policy Processes
“W e g ive t h e m a c c e s s t o t e c h s h o p s a n d o t h e r a re a s s o t h a t
t h e y c a n p ro t o t yp e s o lu t io n s w it h t h e p riva t e s e c t o r a n d
UAE w it h g o ve rn m e n t ,” n o t e s Al Ha s h im i.

Innovation Labs La b s h a ve b e e n h e ld o n climate issues , u s in g d ro n e s a n d

• They call their key approach “innovation labs”, which aren’t s e n s o r t e c h t o p ro t o t yp e id e a s . An o t h e r w a s h e ld o n
permanent units – as in many countries – but a common framework h e a lt h c a re , lo o k in g fo r w a ys t o re d u c e d ia b e t e s .
for policymaking.
O n c e a n id e a is e n d o rs e d , t h e y a re fast -tracked t h ro u g h t h e
• “We invite the private sector, we invite youth, we invite b u re a u c ra c y a n d p ilo t s a re la u n c h e d .
academics to come and co -create with government,” e xp la in s Th e P M’s d e live ry u n it a llo c a t e s b u d g e t , s t a ffin g , a n d
Hu d a Al Ha s h im i, As s is t a n t D ire c t o r Ge n e ra l in t h e UAE P rim e re c e ive s m o n t h ly p ro g re s s u p d a t e s .
Min is t e r’s O ffic e .
So m e p o lic ie s a re e ve n e n a c t e d a t t h e la b s – s u c h a s m e d ic a l
• Lik e a t P EMAND U in Ma la ys ia , t h e ‘la b s ’ pull together thinkers fro m lic e n s in g . “W e h a d t h re e d iffe re n t lo c a l g o ve rn m e n t s t h a t
a c ro s s s e c t o rs fo r b ra in s t o rm in g s e s s io n s . w e re s p e n d in g ye a rs t o a g re e o n a c rit e ria fo r d o c t o rs . Th e y
agreed it on the spot a n d t h e y s ig n e d it o n t h a t d a y.”
• Bu t , u n lik e in Ma la ys ia , t h e s e in t e n s ive s e s s io n s la s t fo r a s in g le
d a y (a lb e it w it h e xt e n s ive p re p a ra t io n s ). Th e y a ls o h a ve s u b s t a n t ia l It h e lp s t h a t Ro ya l Fa m ily s o m e t im e s a t t e n d s t h e la b s t o
re s o u rc e s a t t h e ir d is p o s a l. s h o w t h e ir s u p p o rt - a n d e n s u re c o m m it m e n t .
Engaging Citizens in Policy Processes
• “Citizens are mayors”

• Policy Hackathons will look at a particular

South Korea
problem, or bring together a community in need
Seoul Policy Hackathons

• One looked at youth unemployment in the city

• Re sid e n t s sh a re d t h e d iffic u lt ie s o f jo b se a rc h e s,
t h e ir w o rkin g c o n d it io n s, a n d t h e p ro b le m o f
“jo b -m ism a t c h b e t w e e n t h e e d u c a t io n a l
b a c kg ro u n d a n d c a re e r re q u ire m e n t s”.

• Se o u l in vit e s NGO s t o o rg a n ise su c h e ve n t s, b u t

b e a rs t h e fu ll c o st o f t h e e ve n t s
Engaging Citizens in Policy Processes
A d ig it a l a lt e rn a t ive
• India’s MyGov enables government to host policy debates on
India t h e p la t fo rm

MyGov • It is c o m b in e d w it h a n a t io n a l w e e kly ra d io s h o w t o a d d re s s
t h e s e is s u e s

• Cit ize n s c a n p o s t t h e ir id e a s o n h o w t o re fo rm p u b lic s e rvic e s

• Go ve rn m e n t c a n a ls o post problem statements for citizens to

engage with

• Th e s e c a n b e la rg e - s u c h a s h o w t o c le a n u p t h e Ga n g e s rive r -
o r s m a ll - s u c h a s a c o m p e t it io n t o g e n e ra t e b e t t e r p ic t u re s fo r
a lo c a l zo o ’s t o u ris m c a m p a ig n

• Se e a ls o : Ch a lle n g e .Go v - USA; O n e Millio n Im a g in a t io n O a s is -

Se o u l
Engaging Citizens in Policy Processes
• Th e Re g e n t o f Lu w u w a s t h re a t e n e d a t
kn ife p o in t a ft e r u sin g d a t a t o re a llo c a t e
Indonesia t e a c h e rs t o ru ra l a re a s in n e e d
North Luwu's democracy cafes
• D e m o ra c y c a fe s sa w h e r h o st in g m e e t in g s w it h
p e o p le u n h a p p y w it h h e r id e a s

• Th e se m e e t in g s a re b ro a d c a st o ve r t h e ra d io

• An NGO h a s m o d e ra t e d t h e m e e t in g s, a n d t h e
p o lic y w a s a d a p t e d t o t a ke o n b o a rd fe e d b a c k
a n d p ro vid e in c e n t ive s t o re lo c a t e t o p o o re r
c o m m u n it ie s
Engaging underserved communities

• Th e Virt u a l Zo m d u in it ia t ive h a s c a m e ra s
Bhutan
in st a lle d in villa g e s
Virtual Zomdu

• Th is e n a b le s MP s t o h o ld town hall meetings

with remote communities

• En su re s re g u la r se ssio n s t o c o n n e c t , a n d
c re a t e s a n e ve n t
Using tech to facilitate debate
• Cit ize n s p ro p o s e t h e t e n d e rs

• D ig it a l p la t fo rm t o debate new ideas

Taiwan
VTaiwan • Se e s c it ize n s d e b a t e h o w t o re g u la t e n e w in d u s t rie s
Tro lls a re p e o p le w h o c ra ve a t t e n t io n o n lin e ie Ub e r
b e c a u s e t h e y d o n ’t g e t s u ffic ie n t s o c ia l a t t e n t io n ,
a n d s o h a ve re s o rt e d t o u p s e t t in g p e o p le o n t h e
In t e rn e t . W h e n e ve r p e o p le m e n t io n m y n a m e o n • Us e s artificial intelligence to crowdsource opinions
s o c ia l m e d ia in a w a y t h a t t rie s t o p ro vo k e m y and draw consensus d u rin g t h e s e d e lib e ra t io n s ,
a t t e n t io n , I only respond to the parts that are
a llo w in g t h o u s a n d s o f p e o p le t o p a rt ic ip a t e virt u a lly.
authentic .

”
• A t o o l c a lle d P o l.is is u s e d t o survey participants w h o
c a n vo t e t o a g re e , d is a g re e , p a s s o r s h a re t h e ir o w n
c o m m e n t s fo r o t h e rs t o vo t e o n .
Audrey Tang,
Taiwan's Digital Minister
Participatory Processes
• Portugal has run the world’s first nationwide
participatory budgeting process . Th e b u d g e t in g p ro c e s s
h a s t w o m a in p h a s e s :
Portugal
Participatory Budgeting 1. c it ize n s firs t p re s e n t b u d g e t p ro p o s a ls via t h e o n lin e
p o rt a l o r in p e rs o n a t p a rt ic ip a t ive m e e t in g s h e ld a c ro s s
P o rt u g a l.

1. In t h e vo t in g p h a s e , c it ize n s c a n vo t e t w ic e : o n c e fo r
re g io n a l p ro je c t s , a n d a n o t h e r fo r n a t io n a l p ro je c t s ,
e it h e r t h ro u g h t h e o n lin e p o rt a l o r via a fre e SMS.

• 38 winning projects w e re im p le m e n t e d la s t ye a r

• Als o n o t e : Se o u l h o s t s it s o w n p a rt ic ip a t o ry b u d g e t s , a n d
h a s m o b ile vo t in g o n u rb a n p la n n in g s c h e m e
Participatory Processes
Citizens taking over
Brazil service delivery
São Paulo's Agents of Open Government • Procurement doesn’t have to come from
The City Government made an open call for help with training in key registered suppliers at all
skills. Any resident of the city with the desire and requisite skills to
teach a particular subject was welcome to apply. • Citizens can be a city’s greatest resource

They would have to teach a course of 10 hours per month for six • Vast numbers of people were willing to give
months in exchange for EUR 270. their time for a fixed price - much lower than
international training providers
The initial call received 200 applications. 24 agents were chosen for the
initial cycle. • Over 90% of participants rated their experience
as good or great - the quality was high!
Courses are grouped into the follow categories: open and collaborative
technology, transparency and open data, networked communication, • Crucial learning: must invest in a good
and mapping and collaborative management. communications campaign to generate as
many applications as possible, according to
Over 2016, 1,200 different workshops were held. the OECD
One of my favourite methods of
engagement: Citizens Juries
1 Local NGO randomly selects 43 citizens from across society
2 O ve r 12 w e e ks, t h e y h e a r t e st im o n y fro m b o t h sid e s o n a n a rg u m e n t

3 Th e y d e b a t e t h e ir vie w s a ft e r h e a rin g t e st im o n y, a n d vo t e o n a n a p p ro a c h
4 Th is is su m m a rise d in a re p o rt w rit t e n b y c ivil se rva n t s
5 Th e Go ve rn o r re a d s t h e re p o rt a n d a llo c a t e s b u d g e t t o t h e ir p ro p o sa ls

6 So fa r, g o ve rn m e n t h a s a c c e p t e d a ll re c o m m e n d a t io n s! Cre a t e d p o lic ie s o n
c o n t ro ve rsia l issu e s like c yc le la n e s a n d n ig h t m a rke t s
Buyer beware!
Choose a politically disputed issue with two opposing
points of view

Take the discussion seriously, or citizens won’t!

Do a table comparing a good citizen’s jury with a bad

one
WE HAVE COVERED...

• Service Innovation
• Process Innovation
• Governance Innovation
‘CovTech’ - rapid
innovation in action
● Pikobar in West Java used QR codes and
an open sourced app to battle Covid -19
● Singapore’s GovTech Agency launched
TraceTogether with a new Bluetooth
method of contact tracing
● Nations like Thailand and Estonia
launched innovation challenges to
request startups to build new tools
● Vaccine passports represent the next big
area of tech development
● Edutech and cybersecurity area also
increasingly important in this ‘new
normal’
QUESTIONS?
THANK
YOU!