Ref..

https://www.investopedia.com/terms/q/quality-management.

Quality management is the act of overseeing all activities and tasks needed to
maintain a desired level of excellence. Quality management includes the
determination of a quality policy, creating and implementing quality planning
and assurance, and quality control and quality improvement

What Is Quality Management?

Quality management is the act of overseeing all activities and tasks that must be
accomplished to maintain a desired level of excellence. This includes the determination
of a quality policy, creating and implementing quality planning and assurance, and
quality control and quality improvement. It is also referred to as total quality
management (TQM).

quality Management

KEY TAKEAWAYS

 Quality management is the act of overseeing all activities and tasks needed
to maintain a desired level of excellence.
 Quality management includes the determination of a quality policy, creating
and implementing quality planning and assurance, and quality control and
quality improvement.
 TQM requires that all stakeholders in a business work together to improve
processes, products, services and the culture of the company itself.
 Understanding Quality Management
 At its core, TQM is a business philosophy that champions the idea that the
long-term success of a company comes from customer satisfaction and
loyalty. TQM requires that all stakeholders in a business work together to
improve processes, products, services and the culture of the company itself.
 While TQM seems like an intuitive process, it came about as a revolutionary
idea. The 1920s saw the rise in reliance on statistics and statistical theory in
business, and the first-ever known control chart was made in 1924. People
began to build on theories of statistics and ended up collectively creating the
method of statistical process control (SPC). However, it wasn't successfully
implemented in a business setting until the 1950s.
 It was during this time that Japan was faced with a harsh industrial economic
environment. Its citizens were thought to be largely illiterate, and its
products were known to be of low quality. Key businesses in Japan saw
these deficiencies and looked to make a change. Relying on pioneers in
statistical thinking, companies such as Toyota integrated the idea of quality
management and quality control into their production processes.
 By the end of the 1960s, Japan completely flipped its narrative and became
known as one of the most efficient export countries, with some of the most
admired products. Effective quality management resulted in better products
that could be produced at a cheaper price.
 Real-World Example of Quality Management
  The most famous example of TQM is Toyota's implementation of
the Kanban system. A kanban is a physical signal that creates a chain
reaction, resulting in a specific action. Toyota used this idea to implement its
just-in-time (JIT) inventory process. To make its assembly line more
efficient, the company decided to keep just enough inventory on hand to fill
customer orders as they were generated.

 Therefore, all parts of Toyota's assembly line are assigned a physical card
that has an associated inventory number. Right before a part is installed in a
car, the card is removed and moved up the supply chain, effectively
requesting another of the same part. This allows the company to keep its
inventory lean and not overstock unnecessary assets.

What is Operations Management and why is it important?

Operations management is the process that generally plans, controls and

supervises manufacturing and production processes and service
delivery. Operations management is important in a business organization
because it helps effectively manage, control and supervise goods, services and
people.

What are the types of operations management?

You can think of operations management as three levels: strategic, tactical,

and operations. To achieve the company's goals, operations managers develop
strategies. Under those broad strategies are tactics, or specific tasks and steps to
implement the strategies.

Ref.. https://www.cambridgecollege.co.uk/courses/management,-administration,-
leadership/operations-quality-management/

OPERATIONS & QUALITY MANAGEMENT

THIS PROGRAM GIVES A COMPREHENSIVE UNDERSTANDING OF THE

KEY ISSUES AND TECHNIQUES OF OPERATIONS MANAGEMENT; IT IS
A VITAL SUBJECT BECAUSE OPERATIONS MANAGEMENT IS THE
FUNCTION THAT PLANS, ORGANISES, COORDINATES, AND CONTROLS
THE RESOURCES NEEDED TO PRODUCE A COMPANY’S GOODS AND
SERVICES MAKING THE BEST, PROFESSIONAL AND EFFICIENT USE OF
THE ORGANISATIONAL RESOURCES AVAILABLE.
Operations Management is important because it is concerned with creating all of
the products and services upon which we depend, and because every service and
product that we use or produce is the result of an operation or process.  It is an
exciting subject as it is at the centre of many of the changes affecting the world of
business.  It is challenging because the solutions that we find need to work cost-
effectively and efficiently, both within the organisation or company and globally. 
Operations management needs to be conducted responsibly, taking account of
responsibilities to society and the environment.  This Program aims to give you a
thorough insight into Operations Management and the key concerns of the subject,
and the ability to put that knowledge into practice.