G_QUESTION 1 (20 MARKS)

What are the benefits that can be derived from the implementation of Information

Systems tools in your organization?

Operational excellence
Information systems and technologies help improve efficiency and productivity. As for
Syarikat Faiza, this can be reflect in our inventory and ordering system. It is when we
received the order and check if the inventory is sufficient to supply the demand. By
getting the information from the system, it can help to save time checking the inventory
data. It also increase the efficiency and productivity of workers as the key person in
production can have a proper planning in order to ensure the demand can be fulfilled by
the team members in timely manner.

Create new products or services

Information systems and technologies enable Syarikat Faiza to create new products,
services, and business models. Syarikat Faiza has changed the business models from time
to time. We started with introduce our product by direct selling. We distribute our
product to retailer and supermarket to reach the customer. As time pass by, we have set
up our own website to reach more customer. The current technology made easier for the
customer to purchase our product via website and we deliver the goods to them.

Enhance products or services and Reduce costs

Technologies improved the relationship with customer as well as the supplier. Our
customer reach us via our facebook page and email to give the feedback. This helps us to
serve the customer better and indirectly making them our loyal customer. Using the
current technology such as whatsapp , skype and video call using the internet, we develop
a strong relationship with our foreign and local supplier with lower cost.

Improved decision making

The company information system can help in making better decisions by delivering all
the information needed and by modeling the results of our decisions. A decision involves
choosing a course of action from several alternatives and carrying out the corresponding
tasks. Since the data is gathered and transform into an organize and structured
information, it can help us making the decision with confidence. If more than one choice
looks appealing, we can use the information system to run different scenarios. For each
possibility, the system can calculate key indicators such as sales, costs and profits to help
us determine which alternative gives the most beneficial result.

Competitive advantage

Survival

G_QUESTION 2 (30 MARKS)

List and describe the major input, output and secondary storage components used in

information system setup by your organization.

I_QUESTION 3 (12 MARKS)

Describe the primary difference between the following:

Intranet
-is a network where employees can create
content, communicate, collaborate, get
stuff done, and develop the company
culture.  company.
Data
- Streams of raw facts.
- Unorganized.
- no meaning in and of itself
Hardware
- Hardware is a physical parts computer
that cause processing of data.
- It is manufactured.
- Hardware can not perform any task
without software.
Business to Customer (B2C)
Extranet
-is similar to an intranet, but also provides
controlled access to authorized customers,
vendors, partners, or others outside the
Information
- Data shaped into meaningful, useful form.
- Structured or organized.
- More useful than data
Software
- Software is a set of instruction that tells a
computer exactly what to do.
- It is developed and engineered.
-software can not be executed without
hardware.
Business to Business (B2B)

-Pricing models -Pricing models

offer a single tier of pricing for all offer multiple levels of discounted prices
customers that are only affected by sales or based on the quantities and frequency of
discounts. orders.

-use account managers who bring in new

-use customer support representatives to wholesale customers and are regularly in
respond to common questions and issues. contact with them to increase e-commerce
sales and assist.

-Website structure
-Website structure mainly used as dashboards for the businesses
need to have compelling landing pages to easily access the products they want to
built to attract customers and convert. This purchase or access account information.
requires investment and dedicated
employees to keep the site up-to-date.

I_QUESTION 4 (8 MARKS)

Describe the benefits of the internet usage to your organizations.

Competitiveness and Efficiency
The Internet is continuing to change the business scene by changing the way people
interact and go about their work. Using the Internet in the workplace makes your business
more competitive and enhances the movement of assignments. It accelerates 24-hour
communication through technologies such as wireless devices and cell phones that can
send and receive email at any time of the day. Workers can access the data and
documents while seamlessly working from virtually anywhere. They can also download
software from the Internet, some of which is free, which can help them complete specific
tasks.

Management and Leadership

The Internet has a positive impact on management and leadership. It enables us to
manage our workers without having to summon each one of them to office despite having
various department. We can easily chat with our employees via chat software such as
Skype and Google meet. Using chat rooms also enables us to control and manage our
workers at any time from anywhere. For example, we conducting the meeting with the
employee from other branches using the Google meet.

Distance Learning and Cost Saving

The Internet has enabled distance learning as well as e-learning. It enables us to change
the method in which we conduct staff training and professional development of our
employees. Through online colleges and organizations that offer virtual staff training
schedules, our organization can reduced the cost of travelling. Moreover, the time they
spend away from work while training can also be significantly reduced.

I_QUESTION 5 (30 MARKS)

“Development of information technology had created massive competition for
traditional business model”. You are required to give your view on this statement.
Support your answer with practical business examples.

REFERENCES
https://www.techwalla.com/articles/the-advantages-of-having-the-internet-at-work

https://www.bluecart.com/blog/b2bvsb2c#:~:text=A%20B2B%2C%20or

%20%22business%2D,the%20other%20direct%20to%20consumer