Selling vs.

Competitors
 SELFSERV 23 OPTEVA 5500
A modern aesthetic, with Diebold say: With a
the latest touch swipe smart, modular design and
and gesture capability innovative power solutions,
ensures an exceptional the Diebold 5500 series
consumer experience. offers superior investment
The S2 media dispense protection and
module is capable of improved reliability.
handling the highest
transaction volumes Up to 60-percent reduction
in power consumption.
Improved: Substantial improvement
Availability, usability, in uptime through module
performance, security, enhancements. Patent-
service and design. pending individual module
Robust quality & finish power control significantly
reduces service
CINEO 2040 GRG H22NL HYOSUNG 5600
Wincor say: The Cineo GRG say: A new Hyosung say: Superior
2040 cash dispenser is generation versatile cash and reliable performance
based on completely new dispenser in a compact, with various functions
technology approach with cost effective footprint. including cash withdrawal,
innovative banknote card retraction, receipt
storage concept. Unparalleled easy usage printing and dot-matrix or
and maintenance. electronic journal. Modular
design guarantees
convenient maintenance
Cash cycle management Maximum usability and Reduce transaction and
solutions, impressive availability, intrinsic down time. Maximum
innovation, security, performance, premier reliability, Environmental,
services, consulting and security and optimized flexibility, ultimate
integration design functionality & maximum
protection
Features/Functions

SelfServ 23 Opteva Cineo 2040 H22NL 5600

5500
Solution Name

Availability 60 Note Bunch, 2/4 50 Note Bunch, 2/5 60 Note Bunch, 2/4 50 Note Bunch, 2/4 50 Note Bunch, 2/4
cassettes, cassettes, 2700 notes cassettes, 2300 notes cassettes, 3000 notes cassettes, 3000 notes
2500 notes 
Usability LCD, Color, 15”, LCD, Color, 15”, FDK LCD, Color, 15”, FDK LCD, Color, 15”, FDK LCD, Color, 15”, FDK
FDK or Multi-Touch or Touch or Touch or Touch or Touch

Performance Intel processors, Intel processors, Intel processors, Intel processors, Intel processors,
2/4GB, 250GB, Win7 Atom or i5, Win7 2GB, 120GB, Win7 512MB +, 80GB+, 2/4GB, 250GB, Win7
Win7
Security CEN 1 safe UL 291 Level 1 , UL 291 Level 1 / UL291 Level 1 UL291 Level 1
CEN I, CEN III IV Gas CEN L

Service Front access Front access Front/rear access Front access Front access

Design Modern look and Diebold attempt at Traditional looking Traditional looking Traditional looking
feel. Pinch modern look and feel ATM ATM ATM
& Swipe 
-Contemporary and modern -Consumer attraction
ATM design
-Positive brand presence
-Higher bunch note present
-Enhanced consumer
- 17% increase in NCR experience
cassette capacity
-Increased network
- Multi-touch enabled availability opportunities
capability
- Personalization and
- Holistic approach to revenue generating
security opportunities

Lower Cost + Generate Revenue + Consumer Experience

 -Two-sided thermal printing. 40% less paper and 50% less time

- Multi-touch enabled functionality with pinch and swipe

- Sunlight readable display

- Secure USB protection

- Industry leading, up to 60 bunch note present

- Strong, robust design integrity. Bank grade components and architecture

- Modern aesthetics and consumer experience

- Competitor products cost reduced and in some cases designed

for emerging markets
SelfServ 23
 DIEBOLD
Diebold say: With a smart,
modular design and
innovative power
solutions, the Diebold
5500 series offers superior
investment protection and
improved reliability.
Up to 60-percent
reduction in power
consumption.
Substantial improvement
in uptime through module
enhancements. Patent-
pending individual module
power control significantly
reduces service.
NCR Confidential
COMMENTS
-Opteva range is 11 years old and now visually shows.
-5550 replaces Opteva - oldest product line on market.
- R&D spend down 4 quarters in
-Given normal lifespan, potentially
this is Diebold’s “best” for 10-15 years a row. Lack of innovation spend.
- Global market share fell to 18%.
Banks are leaving Diebold in
large numbers.
-New Diebold dispenser doesn’t offer anything over
and above NCRs S2 MDM in terms of functionality. - ATM product revenue down
-4 high Lower bunch capacity.
over $100M in 2013, as well as
-NCR already use logical dispenser protection.
Q1/Q2 2014.
-Diebold haven’t taken a significant leap of us
in capacity. 10.6k vs 10k.
- Ability to selectively turn on/off
modules, NCR been doing for 6
years.
-Inconsistent look/feel with Opteva product range.
-5500 series offers a “modern look” – yet does - No watchdog & shutdown
not look much newer than the Opteva range. timers or 2 sided receipt.
-Ability to selectively turn on/off modules
during service is something NCR has offered since 2008
 WINCOR
Complex end-state, requires fundamental reshaping
Wincor say: The Cineo 240
cash dispenser is based on
completely new
technology approach with
innovative banknote
storage concept.
Cost reduction, security,
transparency, process
optimization get same/similar just by implementing best-in-breed
NCR Confidential
COMMENTS
of core processes for banks, retailers, CITs,
ecosystem players.
Very small sweet spot: claimed 20% ROI is
fully dependent on buying 100% new Wincor
Payoff: small payoff for complete Wincor loyalty:
TCR’s, cash management software, from NCR
- No design consistency. 3
different products with different
look and feel.
- Global market share 17%, 11%
below NCR.
- Assumes 100% Wincor
architecture. Single vendor.
- Not designed to improve top
line growth.
- Need to restructure the entire
bank to get values of Wincor.
- 20% less R&D spend than NCR
 GRG COMMENTS

100 years less industry expertise than NCR.

Many examples of where customers
have bought GRG and will not do so again. - Described their ATMs as
Corporate Overview states have overcome many ‘surprisingly intelligent’.
‘technological challenges’
- Global market share only 3%.

GRG say: A new - Only been engaged in R&D

generation versatile cash since 2010 after ATM R&D
dispenser in a compact, Academy founded.
Heavy geographic focus currently on the
cost effective footprint.
Australia and US ATM market. Whilst NCR are in over 130
Unparalleled easy usage
countries, GRG only in around 70 - In some countries (e.g. France)
and maintenance.
only recently passed
certifications to be able to sell to
the market.

Maximum usability and - Relatively new entrant to US

availability, intrinsic Makes claims in marketing material as “market leading”
or #1 market share in a specific region. market (5 years).
performance, premier
security and optimized This is never based on RBR ATM install base
design
NCR Confidential
 Nautilus Hyosung COMMENTS

Very price driven.

Claim to evaluate customer values from their ATMs, - Gain credibility through
with variety of payment options (pay when satisfied). “marquee names”.

- Global market share 8%.

Hyosung say: Superior - Minimize importance of

performance with various software to customers.
functions including cash
withdrawal, card Focus is very much on cost - Customer developed or 3rd
retraction, receipt printing reduction for the consumer.
party developed apps.
and dot-matrix or Not on improving the consumer experience
electronic journal.
Modular design - Security on safes compared to
guarantees convenient NCR SelfServ 23 not as strong.
maintenance
- Mainly target the ISO space
Reduce transaction and
Bold claims that every product is based on specific (low cost) as opposed to bank
down time. Maximum
customer demands and requirements rather than grade.
reliability, Environmental,
flexibility, functionality & standard product packages.
maximum protection
NCR Confidential
Features/Functions

SelfServ 23 Opteva Cineo 2040 H22NL 5600

5500
Solution Name


Availability Up to 60 Note Bunch present, 2/4 cassettes, up to 2500 note capacity

 17% increase in cassette capacity. Benefits driven by S2 media dispense module. Also NCR’s express recovery
and self-healing technologies reduce downtime from hours to minutes making ATM available around the clock.
Usability LCD, Color, 15”, FDK or Multi-Touch full glass screen
 Enable the next generation of consumer interactions at the ATM, replicating consumer electronics interactions.

Performance A range of Intel processors, 2/4GB RAM, 250GB Hard Disc, Win7 OS - Fastest possible transaction speeds from the
 ATM. Drive more transactions. Increased reliability (anti-overfill cassettes and single note divert).

Security CEN 1 safe

 The CEN 1 safe provides 66% more resistance to full access attacks and 50% more resistance to attacks to remove
a cassette. Holistic approach to security, reduce card skimming and cash trapping risks.
Service Front access only
 Easy service, faster to service and faster to serve. Full motion video lead through enabling easier first line
maintenance. There is also a service engineer switch for faster reboot time for second line maintenance.
Design Modern look and feel. Pinch & Swipe capability - Improved sightlines; Flat surface combined with the viewing angle
 of the screen, gives the consumer an unobstructed view. The angle of the screen combined with the overall
aesthetics also makes the unit very inviting and approachable, so great for drawing in the consumer.