Project Plant Pals

Operations & Training Plan

December 18th

Document Status: Draft | In Review | Approved

Executive Summary:
This project intends to create an operation and maintenance plan for the new service by
creating not only a sustainable fulfillment of the new project of Plant Pals but also build
delivery practices for the day -to -day operations .

Project Goal

SMART: Specific, Measurable, Attainable, Relevant, and Time-bound

● Set operational tools, implement protocols, put delivery processes in place,
train employees, all in six months with a budget of 75000$, in order to support
the bigger project of the company, Plant Pals.

Deliverables

1. New software for order processing and supply chain management

2. New delivery trucks, new drivers, new program to calculate delivery fees in
order to deliver on time 95% of orders within one month of launch.
3. New training program for employes

Business Case / Background

Why are we doing this?

 ● This is a requirement in order for Plant Pals project runs smoothly. The plan also supports
the larger project goal of a 5% revenue increase for Office Green.

Benefits, Costs, and Budget

Benefits:
● Support new service leading to 5% revenue increase, reduce late shipments
and related costs, increase customer satisfaction
● Additional benefits (optional):

Costs:
● Price of software, installation fees, time spent on hiring and training
● Purchasing delivery trucks, hiring drivers, program to calculate delivery fees
● Price of preparing and conducting training lessons

Budget needed:
● $75,000

Scope and Exclusion

In-Scope:
● Customer service standards, delivery processes, training protocols
● Order processing and supply chain management

Out-of-Scope:
● Product development, vendor contracts
● Other out-of-scope items (optional):

Project Team

Project Sponsor: Director of Operations

Project Lead: Project Manager (You!)

Project Team: Fulfillment Director, Quality Assurance Tester, Inventory Manager,

Financial Analyst, Human Resources Specialist, Training Manager

Additional Stakeholders: VP of Customer Success, Account Manager, Receptionist,

Sales Director, Sales Team, Marketing Director, Investors
Measuring Success

What is acceptable:
1. to deliver 95% of orders on time within one month of launch. Tasks include purchasing
delivery trucks, hiring drivers, and calculating delivery fees.
2. to train 90% of employees before the official service launch.