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Enquiry on Approved Use of Premises - Terms And Conditions

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Before you proceed with the eService, please read the following terms and conditions
carefully. By using the eService, you agree to be bound by these terms and conditions. If
you do not agree to these terms and conditions, do not proceed with the use of the eService.

Operation Manual

You are required to comply fully with the provisions of the EDA Operation Manual in
using the eServices. Please note that the provisions of the EDA Operation Manual may be
amended from time to time and all users shall comply with the provisions of the prevailing
EDA Operation Manual at the time of use of the eServices.

Payment

You can pay by either eNETS or Credit Card

Rollback For Failed Transactions

If you encounter any technical problem in the course of the transaction, please contact URA
at Tel: 63293237 to check the status of your transaction. Please provide the following
details:

1. Transaction identification number (if any)

2. Point at which error occurred
3. Time of transaction,
4. Error message (if any),
5. Payment mode selected and
6. Transaction amount.

Refund Policy

Any request for cancellation must be submitted within 10 days from the date of the
registration to URA by e-mail ura_daes_registry@ura.gov.sg or by post to 45 Maxwell
Road, The URA Centre, Singapore 069118. Please provide the following details together
with your request:

1. Transaction identification number

2. Reasons for cancellation

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URA e-Service - Enquiry on Approved Use of Premises https://www.ura.gov.sg/eservices_docs/dcd/eau/eauTnc.html

All requests submitted are subject to approval on a case to case basis. No refund will be
allowed if information to be supplied under or pursuant to the use of the eService has been
supplied.

Modification Of Terms And Conditions

URA may, without giving prior notice, modify these terms and conditions from time to
time. You shall be deemed to have accepted and agreed to the terms and conditions as
modified upon your use of the eService after the modifications have been made.

URA General Terms & Conditions And Conditions Of Access

In addition to these terms and conditions, the use of the eService shall be subject to and
governed by the URA General Terms & Conditions and the Terms of Use unless the
provisions of the URA General Terms & Conditions and Terms of Use are contrary to and
inconsistent with these terms and conditions.

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