5 Why Form

8D Title Blow hole in DV holder area Complaint No.

Bosch Part Date

Version

The problem with

which the 5Why Root Causes
1st Why? 2nd Why? 3rd Why? 4th Why? 5th Why? …. … Measures (R, D)
question chain is (TRC, MRC)
started

1) Why did it Air Entrapment Q: Why air entrapment Q: Why no space not Q:Why no space for Q: Why flow Q: TRC: No Space for air Air flow up to be provided
happen? A: escaping due to top most Resp : AMAC, Due : 10th Nov
A: Space not there for there for air escape escape of air till top up not point (last filling area) 2018
(Why did the air escape A: No space for air most point provided MRC: Horizontal MRC : Horizontal deployment
manufacturing process escaping due to top A: Air flow up not A: Horizontal deployment of ‘Air flow up’ to be done for all variants
not prevent the most point (last filling provided (TRC) deployment of
not provided in all variants Due : 28th Nov 2018
incident? )
area) (TRC) Air flow up not
provided in all
variants
(MRC)

2) Why wasn't it Inspector skipped Q: Why skipped to Q: Why visual Inspector Q: Why instructed Q: Q: TRC: Operator instructed to TRC: As per the customer
detected? A: A: inspect as per PK norm requirement, instruction given
to detect the defect detect the defect not detected the blow to inspect the part (PK1) and passed the part to inspectors for Zero
(Why did the quality A: Visual Inspector not hole as per PK norm MRC: Inspection procedure tolerance on DV holder region.
process not detect the detected the blow hole A: Operator instructed A: Inspection is to check as per norms Resp : AMAC, Due : 25th Nov
incident?) to inspect as per PK preocedure is to
( F002 A19 032) 2019
MRC: 1) Q Alert dislayed for
norm (PL1) and passed check as per the acceptance criteria
the part(TRC) norms (F002 A19 2) PK norms (F002 A19 032)
to amend for acceptance
032) (MRC) criteria.
3) 5X lens provided for
inspection at both Visual and
Q: Q: Q: 3PI station.
A: A: A: 4) Training provided to all
inspectors on PK norms and
acceptance level. Resp :
AMAC 25.11.2019

Q: Why-Question, A: Answer, TRC: Technical Root Cause, MRC: Managerial Root Cause, R: Responsible Person, D: Deadline.