Professional Documents
Culture Documents
Customer Complaints or Problems - Fast Response Tracking Board
Customer Complaints or Problems - Fast Response Tracking Board
Date Opened
8-D Report
Training
Required but not Intitiated Fast Response Tracking Rules
Initiated but not complete 1) The Meeting is held at 9:30 a.m. Monday thru Friday
Complete 2) The Meeting is owned by Operations/Manufacturing/Production
NA Not Applicable 3) The Meeting is for communication purposes only, not problem solving
4) All Department Managers must ensure representation at meetings
5) If concerns canot be closed in 30 days, the concern will transfer to the
formal Problem Resolution Program for Practical Problem Solving Measures
Including: Root Cause Analysis, 5-Why Analysis, 8-D Problem Resolution,
and Senior Management approval