- TRAINING & DEVELOPMENT EMPLOYEES -!

TRAINING & ORIENTATION!

• What is employee orientation ?
Employee orientation - a procedure for providing new employees with basic
background information about the firm

• Orienting and onboarding new employee

- purpose orientation/onboarding
‣ Make new employee feel welcomed, at home and part of the team
‣ Make sure employee has basic information to function effectively
✤ Ex : e-mail access, personnel policies and benefit, and expectations in terms of
work behaviour
‣ Help new employee understand the organization in a broad sense
‣ Start the process of a person becoming socialized into the firm's culture, value
and ways of doing things

- Orientation process / media

‣ Through employee handbook
‣ Through technological approach

✴ Example of onboarding
‣ Day 1 : welcoming
‣ Day 2 : show importance of mutual respect
‣ Day 3 : show importance of team work
‣ Day 4 : show the working system

• What is Training ?
Training - the process of teaching new or current employees the basic skills they need
to perform their jobs

• Avoiding Negligent training

- Manager should know the legal implication of their training related decision.
- Inadequate training can expose employer to liability for negligent training
- Negligent training - a situation where an employer fails to train adequately, and the
employee subsequently harm a third party

• Aligning strategy & training

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 - The employer's strategic plans should govern its training goals
- The task is to Identify the employee behaviors that the firm will need to execute its
strategy and then deduce what competencies (Ex : skills and knowledge) employee
will need

• ADDIE 5 - step training process

1. Analyzing
‣ Strategic training need analysis
✤ Identify the training employees will have to fill future job

‣ Current training need analysis

✤ Task Analysis - detailed study of a job to identify the specific skills required
✤ Performance Analysis - verify performance deficiency and determine whether
it should be corrected through training or other means

2. Design
‣ Designing the training program
✤ Design - planning the overall training program including training objective,
delivery methods, and program evaluations

‣ Activity includes
✤ Setting learning objectives
✤ Creating a motivational learning environment

‣ How to Create motivational learning on training?

✤ Make the learning meaningful
• Provide a bird's - eye view
• Use familiar examples
• Organize information
• Use familiar terms
• Use visual aides
• Perceived need

✤ Reinforce the learning

• Reinforce correct response
• Ensure transfer of learning on the job [ prior, during and after training ]

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3. Develop
‣ Developing the training program
✤ Program development - assembling the program's training content and materials

‣ Training method / media

✤ iPads
✤ Workbooks
✤ Lectures
✤ Powerpoint slides
✤ Web and computer based activity course activities
✤ Trainer resources and manuals
✤ Support materials

4. Implement
‣ On the job training (OTJ Training)
✤ On the job - training a person to learn a job while working on it

✤ Type of on the job training

• Coaching or understudy
• Job rotation
• Special assignments

✤ Steps in the on the job training

• Step 1 : prepare the learner
- Put the learner at ease
- Explain why he / she is being taught
- Create interest and find out what the learner already knows about the job
- Explain the whole job and relate it to some job the worker already know
- Place the learner as close to the normal working position as possible
- Familiarize the workers with equipment, material, tools and trade terms

• Step 2 : present the operation

- Explain quantity and quality requirements
- Go through the job at the normal work pace
- Go through the job at a slow pace several times, explain each step.
Between operation, explain the difficult part or where error are likely to
be made
- Go through the job at a slow pace several times, explain the key points

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 - Have the learner explain the steps as you go through the job at a slow
pace

• Step 3 : Do a tryout
- Have the learner go through the job several times [ slowly ]
Explaining each steps to you [ correct mistakes ] and do some
complicated steps the first few times
- Run the job at the normal pace
- Have the learner do the job, gradually building up skill and speed
- Once the learner can do the job, let the work begin [ don't abandon them]

• Step 4 : Follow up
- Designate to whom the learner should go for help
- Gradually decrease supervision, checking work from time to time
- Correct faulty work patterns before they become a habit
- Show why the method you suggest are better
- Compliment good work

‣ Apprenticeship training
✤ Apprenticeship training - a structured process by which people become skilled
workers through a combination of classroom instruction and on the job training

‣ Informal learning
✤ Informal learning - employee learns through informal means include perform
their job while interacting every day with their colleagues

‣ Job instruction training

✤ Job instruction training - teaching new employee the logical sequesnce of a job
step by step

‣ Lectures
✤ Lecture - quick and simple way to provide knowledge to large group

‣ Programmed learning
✤ Presenting questions
✤ Allowing person to respond
✤ Providing feedback

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 ‣ Behavior modeling
✤ Behavior modeling - reenact basic procedures by role playing, social
reinforcement, transfer of training

‣ Audio visual - based training

✤ Audio Visual - based training - Using tools like films, ppt, video conferences,
audiotapes or video tapes to explain

‣ Vestibule training
✤ Vestibule training - trainees learn on the actual or simulated equipment they will
use on the job while being trained off the job

‣ Other type of training

✤ Internet based learning
✤ Learning portals / learning management systems
✤ Virtual classrooms

5. Evaluating the course effectiveness

‣ Objective to evaluate training
✤ To measure trainees' reactions
✤ To measure trainees' job performance before and after training

‣ Training effects to measure

✤ Reaction
✤ Learning
✤ Behavior
✤ results