LISTENING

Prof Dr Che an Ahmad

 LEARNING OUTCOME
At the end of the teaching session the student
will be able to:
1. Explain what is listening
2. Describe the listening process.
3. Discuss the listening Barriers.
4. Discuss the ways for effective listener.
 Tips to be a good listener.

Do not
Eliminate
react to Look for
distraction
emotive non verbal
words cue

Maintain an Do not
open mind interrupt

Ask for
concentrate clarification
Focus on
the speaker
Results of effective communication
The positive results of effective communication are well
documented and are essential:,
• increased recovery rates,
• a sense of safety and protection,
• improved levels of patient satisfaction
• greater adherence to treatment options.
• Reduce patient complaint
• successful communication through a patient-centred
approach also serves to reassure relatives that their loved
ones are receiving the necessary treatment. Within the
nursing field, such skills are considered indicative of best
practice (McCabe and Timmins, 2006).
 REFLECTION TIME
• Exercise Active Listening

• Please divide into pairs. Student A talks to Student B about her/his hobbies
and interests for 2 minutes. During this time, Student B is to look as
uninterested and bored as possible: e.g., yawn, look at your watch, read this
handout, whilst appearing completely uninterested.

• After 2 minutes, swap roles so that Student B talks about her/his hobbies and
interests and Student A is as uninterested and bored as possible.

• After this exercise, please discuss the following question:

• What did it feel like to be completely ignored?

• How easy was it to ignore your fellow Student?

• Has the exercise helped you at all to reflect on what it is like for clients to be
ignored or not listened to?
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THANK YOU