Listening III Business Communications

Please answer the multiple questions

I. Pre-Listening Exercises

1. Why can't Elaine Strong answer the

phone? 8. Whose fax was being repaired?

A. She's in a meeting. A. Mr. strong

B. She's out of the office. B. Secretary
C. She's talking with another customer. C. Caller

2. What does caller want the secretary to 9. What was the meaning of phrasal verb
send?? look over?
A. information on after-sales service A. Check out
B. a picture of the newest computers B. Examine carefully
C. a list of software products C. Have a look

3. What time should the secretary send the 10. Who is Mr. Strong?
material? A. Business partner
A. 2:30 PM B. Secretary
B. 3:30 PM C. Office boy
C. 5:00 PM

4. When the secretary will send fax to the

caller?
A. In the evening
B. In the afternoon
C. As soon as possible

5.What is the caller's name?

A. Cordell
B. Kordel
C. Kordell

6. What is the caller's telephone number?

A. 560-1287.
B. 560-1828
C. 560-2187

7. What things that Mr. Strong sent to the

caller?
A. Brochure and software product
B. Letter and product
C. Laptop and television brochure