Ques 1

MU= 10 customers/5mins = 2 customers/min

lamda = 9 customers/5 mins = 1.8 customers/min

(a)    Average number of customers in the system

= lamda/(mu-lamda) = 9

(b)   Average number of customers in the queue or average queue length

= lamda^2/mu(mu – lamda) = 8.1

(c)    Average time a customer spends in the system

= 1/(mu – lamda) = 5 mins

(d)   Average time a customer waits before being served

= lamda/mu*(mu – lamda) = 4.5 mins

(e)   Find the utilization rate = lamda/mu = 0.9 mins

Ques 2

Every 10 mins .. 1 customer arrives

service rate is 6 mins per customer

(a)    Find out the average arrival, service and utilization rate for

(i)                  1 hour = 60mins

average arrival
10 mins --- 1 customer
1 min---1/10 customer
60mins --- 6 customers
average arrival rate (lamda)= 6 customers/hour

Service rate
6 mins – 1 customer
1 min –- 1/6 customer
60 mins – 10 customers
service rate (mu) = 10 customers / hour

utilization rate = lamda/mu = 6/10= 0.6

(ii)                15 mins

average arrival
10 mins --- 1 customer
1 min---1/10 customer
 15mins --- 1.5 customers
average arrival rate (lamda)= 1.5 customers/ 15 mins

Service rate
6 mins – 1 customer
1 min –- 1/6 customer
15 mins – 2.5 customers
service rate (mu) = 2.5 customers / 15 mins

utilization rate = lamda/mu = 1.5/2.5= 0.6

(iii)               8 hours

average arrival
we know
1 hour --- 6 customers
8 hours – 48 customers
average arrival rate (lamda)= 48 customers/8 hours

Service rate
we know
1 hour -- 10 customers
8 hours – 80 customers
service rate (mu) = 80 customers / 8 hour8

utilization rate = lamda/mu = 6/10= 0.6

 (b)   Find the idle rate and probability of the system being idle. Also find the average idle
time of the server for eight hours.

Idle rate = 1- utilization rate = 1-0.6

idle rate = 0.4

Prob of system being idle is 0.4 ie 40%

the average idle time of the server for eight hours = 0.4 * 8 = 3.2 hours ie 3 hours 12mins