BBA Program

Course Title: MIS & Ecommerce Course No: BUS 304

Faculty: Ashique Mahmood Adnan

Office: Permanent Campus Room PD 308
Phone: 0173 184 3218,
Email: ashique.adnan@ulab.edu.bd
 Worst Case Scenarios
1. Lead shedding: In case of load shedding, Use a
laptop/ Smartphone, If you use a desktop, Use UPS/
IPS. You can always download the course materials in
PDF format ahead of time, You can Print the important
slides (Learning Objectives)
2. Slow Internet: Try to use Home Internet / Wifi to save
data cost. For mobile Internet, buy a SIM with
Cheaper and faster Internet.
3. Microphone: During Class, Put Microphone in Mute,
You can always call me on Phone/ Whatsapp/ Google
Meet After class (During Consulting Hour)
4. Webcam/ Front Camera: You can turn off your Video if
you have a slow internet, When you need to talk to
me, Please turn it on during consulting.
5. Team Member: Try to talk with them right after each
class. Please let me know if some one is not
cooperating.
 1. Install
Google Classroom
from Google Play
 2. See your
Code from
ULAB Email
and go to the
class.

3.Then go to
Classroom
Folders to
get the
course
material
 4. Download all
Course Materials
from
Classroom Folders
https://www.reviews.org/internet-service/how-much-data-does-zoom-use/
Price shown as 19 June 2020
 Grading
Mark range Letter Grade
Grading Option
Quiz 1 10 % 90 or Up A
Presentation 1 15 % 86-89 A-
83-85 B+
Mid Term 20 % 80-82 B
Quiz 2 10 % 76-79 B-
Presentation 2 15 % 73-75 C+
Assignment 10 % 70-72 C
60 D
Final Exam 20 % 59 or Below F
Total 100 %
 Point Distribution
• Quiz 1: 40 MCQ

• Midterm 5 broad questions ( 5 x 20=100)

• Quiz 2 40 MCQ

• Final Exam 5 broad questions (5x 20=100)

 Course Rules
• Class attendance: 6 or more absence will get an automatic F
Grade.
• Late submission of work: Each week will cost 10% of the
assignment. (Presentations)
• Missed exams and quizzes: Need to talk with Instructor ahead
of time to avoid any penalty.
• Course Withdrawal: Need to talk with Instructor ahead of
time to withdraw.
• Unfair means /plagiarism: Cheating in exams, harassing
students and instructor might get F grade.
• Phone: Turn off or put in vibration mode during class.
 This is your
Electronic Text
Book.
Read Review Summery for Broad Questions
Read Key Terms for MCQ
 Team Formation & Assignment
• Each team will have not more than 5 Students.
• Each team will have a team leader. Team leader can be replaced if there is a
problem in the team. Team leader must let me know if any member is not
submitting assignment.

• Each team member will read assigned chapter and make 3 MCQ Questions
per chapter per day
• Each team will submit (4 chapters X 3 questions X 5 members) = 60 MCQs.
(Quantity of chapters might change) by email on submission date( See
Syllabus)
1. Type the MCQ questions with answers; send them to team leader of your group.
2. Team leader will email all the MCQs in one MS word document to my email:
“adnan.ashique@gmail.com”.
3. In the subject line write: “Bus304 1PM Group 1”
4. Also rename the word file as “Bus304 1PM Group 1.doc”
 Sample MCQ Template
1. Voice over IP (VoIP) technology delivers voice
information in digital form using packet switching,
avoiding the _______ charged by local and long-
distance telephone networks
A. Bill
B. Toll
C. Meter
D. None of above
Answer: B From Book, Page No – 265
Font: Times New Roman, Size: 12
 What is MIS?
• Information
– Data that has been put into a meaningful and useful
context. Usually to help make a decision.

• Management Information System

– A combination of computers and people that is used to
provide information to aid in making decisions and
managing a firm.
 MIS Components

Hardware
Software

Backup data
Restart job
Virus scan

People Data
Procedures
 THE ROLE OF INFORMATION SYSTEMS IN
BUSINESS TODAY
• In 2010, American businesses spent over $562
billion on information systems hardware,
software, and telecommunications equipment.
• In addition, they spent another $800 billion on
business and management consulting and
services—much of which involves redesigning
firms’ business operations to take advantage of
these new technologies.
 Business firms invest heavily in information systems to
achieve six strategic business objectives:
1. Operational excellence: Efficiency, productivity, and improved changes in business practices
and management behavior
2. New products, services, and business models: A business model describes how a company
produces, delivers, and sells a product or service to create wealth. Information systems and
technologies create opportunities for products, services, and new ways to engage in
business.
3. Customer and supplier intimacy: Improved communication with and service to customers
raises revenues, and improved communication with suppliers lowers costs.
4. Improved decision making: Without accurate and timely information, business managers
must make decisions based on forecasts, best guesses, and luck, a process that results in
over and under-production of goods, raising costs, and the loss of customers.
5. Competitive advantage: Implementing effective and efficient information systems can allow
a company to charge less for superior products, adding up to higher sales and profits than
their competitors.
6. Survival: Information systems can also be a necessity of doing business. A necessity may be
driven by industry-level changes, as in the implementation of ATMs in the retail banking
industry. A necessity may also be driven by governmental regulations, such as federal or
state statutes requiring a business to retain data and report specific information.
 WHAT’S NEW IN MANAGEMENT INFORMATION SYSTEMS?

• What makes management information systems the most exciting

topic in business is the continual change in technology.
• New businesses and industries appear, old ones decline, and successful firms are
those who learn how to use the new technologies. In the technology area there are
three interrelated changes:
1. The emerging mobile digital platform,
2. The growth of online software as a service,
3. The growth in “cloud computing” where more and more business
software runs over the Internet.
 WHAT’S NEW IN MIS
• Cloud computing platform emerges as a major business area of
innovation.
• Growth in software as a service (SaaS) Major business applications
are now delivered online as an Internet service.
• Managers adopt online collaboration and social networking
software to improve coordination, collaboration, and knowledge
sharing
• Managers adopt video conferencing and Web conferencing
technologies to reduce travel time, and cost, while improving
Collaboration and decision making.
• Sources of business value shift from products to solutions and
collaboration with customers. customers help firms define new
products and services.
 MIS IN YOUR POCKET
• Can you run your company out of your pocket? Perhaps
not entirely, but there are many functions today that
can be performed using an iPhone, BlackBerry, or other
mobile handheld device.
• The smartphone has been called the “Swiss Army knife
of the digital age.” A flick of the finger turns it into a
Web browser, a telephone, a camera, a music or video
player, an e-mail and messaging Machine, and for
some, a gateway into corporate systems.
• New software applications for social networking and
salesforce management (CRM) make these devices even
more versatile business tools.
 Business processes
• Business processes refer to the set of logically related
tasks and behaviors that organizations develop over
time to produce specific Business results and the
unique manner in which these activities are
organized and coordinated.
• Developing a new product, generating and fulfilling
an order, creating a marketing plan, and hiring an
employee are examples of business processes, and
the ways organizations accomplish their business
processes can be a source of competitive strength
 Survival
• Business firms also invest in information systems and technologies
because they are necessities of doing business. Sometimes these
“necessities” are driven by industry-level changes.
• For instance, after Citibank introduced the first automated teller
machines (ATMs) in the New York region in 1977 to attract
customers through higher service levels, its competitors rushed to
provide ATMs to their customers to keep up with Citibank.
• Today, virtually all banks in the United States have regional ATMs
and link to national and international ATM networks, such as
CIRRUS. Providing ATM services to retail banking customers is
simply a requirement of being in and surviving in the retail banking
business.
 WHAT IS AN INFORMATION
SYSTEM?
• An information system can be defined technically
as a set of interrelated components that collect
(or retrieve), process, store, and distribute
information to support decision making and
control in an organization.
• In addition to supporting decision making,
coordination, and control, information systems
may also help managers and workers analyze
problems, visualize complex subjects, and create
new products.
visualize complex subjects
Business firms also invest in information
systems and technologies because they are
necessities of doing business.

Sometimes these “necessities” are driven by

industry-level changes.
 DATA AND INFORMATION
• Three activities in an information system produce the information that
organizations need to make decisions, control operations, analyze problems, and
create new products or services. These activities are input, processing, and output
1. Input captures or collects raw data from within the organization or from its
external environment.
2. Processing converts this raw input into a meaningful form.
3. Output transfers the processed information to the people who will use it or to the
activities for which it will be used.
 উ঩াত্ত ও তথ্য (Data & Information)

অমরা প্রায় ডাটা লব্দটি বযব঵ার করর তাআ না? উপাত্ত লব্দটি তু ঱নামূ঱ক কম বযব঵ার করর।
• ডাটা মাননআ রকন্তু উপাত্ত।
• অর আনফরনমলন মানন তথয।

অমরা ঄নননকআ ডডটা অর আনফরনমলননর মনযয পাথথকয করনত পারর না। গুর঱নয় ডফর঱।
চন঱া খুব ঴঵জ একটা উদা঵রণ রদআ। যনরা ডতামানক ব঱া ঵ন঱া ১০১। এআ ঴ংখযাটি দ্বারা তু রম কী
বুঝন঱? অ঴ন঱ রকছু আ ডবাঝা ডগ঱ না তাআ না? কারণ ঴ংখযাটি ডযনকান রকছু আ ঵নত পানর।
এখন ডতামানক যরদ বর঱ ডয, অয়মাননর ডরা঱ ১০১। তা঵ন঱ ড঴টা একটা ঄থথ প্রকাল করনছ তাআ না?
এখাননআ ঵নে ডডটা অর আনফরনমলননর পাথথকয। ডডটা রদনয় ডকান রব঳য় ঴ম্বনে স্পষ্ট যারনা পাওয়া
যায় না। অর আনফরনমলন রদনয় ডডটা ঴ম্বনে যারনা পাওয়া যায়।

• ঴াজাননা নয় এমন রকছু রবলৃঙ্খ঱ ফযাক্ট ঵নে ডডটা।

• অর তথয ঵নে ঴ুলঙ্খ
ৃ ঱ভানব ঴াজাননা ডডটার ঴মরষ্ট।
 Keys
• A key from one relation that is an attribute of another
relation is a foreign key.
• If we had a “Faculty” relation, then “Faculty” would be a
foreign key in the “Courses” relation.
• Foreign keys connect relations together.
PRIMARY KEY FOREIGN KEY: PRIMARY KEY

COURSE SCHOOL REQD RM # FACULTY FACULTY DEPT

20-770 SCS Y 152 64 STEENKISTE GOETTLER GSIA
46-749 GSIA N 150 62 GOETTLER MUKHOPADHYAY GSIA
20-753 SCS N 150 57 NYBERG NYBERG LTI
20-751 SCS Y 152 64 SHAMOS SHAMOS LTI
46-870 GSIA Y 152 64 MUKHOPADHYAY STEENKISTE CS

20-751 ECOMMERCE TECHNOLOGY

SUMMER 2003
COPYRIGHT © 2003 MICHAEL I. SHAMOS
এনটিটি: ডয঴ক঱ রব঳য় বা বস্তুর ডাটা অনছ ঴বআ ঵নে এনটিটি। ডযমনঃ একজন ছাত্র একটি
এনটিটি ঵নত পানর। ড঴নেনত্র তার ডাটা ঵নত পানর তার নাম, ডরা঱ নম্বর আতযারদ। কতকগুন঱া
এনটিটিনক এক঴ানথ বন঱ এনটিটি ড঴ট।

এট্রিট্রফউট: একটি এনটিটির ববরলষ্টয ঵নে এরিরবউট। ডযমনঃ যনরা একজন কানটামারনক যরদ
অমরা এনটিটি যরর তা঵ন঱ এরিরবউট ঵নব Customer_Name, Customer_City,
Phone_Number আতযারদ।
এরিরবউটনক রফল্ড ও ব঱া ঵য়। যা঵াআ এরিরবউট তা঵াআ রফল্ড।

বযারু: এনটিটির ববরলষ্টয গুন঱ানক ব঱া ঵য় এরিরবউট। অর এরিরবউনটর মাননকআ বন঱ ভযা঱ু।

• একটা ফযাাংকক কাকটাভাযকক মট্রি এনটিটি ধট্রয তাহকর এট্রিট্রফউট

হকত ঩াকয কাকটাভাকযয নাভ, ঱হয ইতযাট্রি।
• আয এট্রিট্রফউকটয ভান ককই ফকর বযারু। কমভনঃ কাকটাভাকযয নাভ
হকত ঩াকয যট্রহভ, কট্রযভ ইতযাট্রি। আফায ঱হকযয নাভ হকত ঩াকয
ঢাকা, যাজ঱াহী ইতযাট্রি। সুতযাাং এগুকরা হকে বযারু।
• লুযমু াত্র একটি ফাআ঱ বা পরস্পর ঴ম্পকথ রব঵ীন একারযক ফাআন঱র ঴মন্বনয় ঴াযারণ
ডডটানবজ গঠিত ঵য়। এআ যরননর ডডটানবনজ ডরকডথ গুন঱া তার঱কা অকানর থানক।
• এআ ডডটানবনজর ফাআ঱গুন঱া পরস্পর ঴ম্পকথ যুক্ত ঵য়।
• এটি ডডটানবনজর ঴বনচনয় অযুরনক ঴ংগঠন।
• ডযমন রননচর ফাআ঱ দুআটি ডদখ। তানদর মনযয ঴ম্পকথ অনছ।
• তাআ তানদর রমন঱ গঠিত ডডটানবনজর নাম ররন঱লনা঱ ডডটানবজ।
কেটাকফজ ভযাকনজকভন্ট ট্রসকটভ (DATABASE
MANAGEMENT SYSTEM)
তু রম একটা ডডটানবজ বতরী করন঱। এখন ডডটানবজ বানান঱আ ডতা ঵নব না। ডডটানবজ রনয়রমত রেণানবেণ
করা প্রনয়াজন। ঄থথাৎধর ো , তু রম ক্লান঴র ছাত্রনদর রননয় একটা ডাটানবজ বতরী করন঱। এখন যনরা,
কনয়করদন পর একজন নতু ন ছাত্র ক্লান঴ ডযাগ রদ঱। তা঵ন঱ তার তথয ডডটানবনজ ডযাগ করা প্রনয়াজন।
ডযাগ করানক বন঱ আন঴াটথ করা।

একআভানব রকছু তথয রডন঱ট করা ঱াগনত পানর। রকছু তথয অপনডট করা ঱াগনত পানর। ঄থথাৎ
ডডটানবজ রনয়রমত রেণানবেণ করা প্রনয়াজন। এনকআ বন঱ ডডটানবজ মযাননজনমন্ট।

• এখন, ডডটানবজ মযাননজনমনন্টর জনয রবরভন্ন ঴ফটওয়যার বযব঵ার করা। ডযমন রকছু জনরপ্রয় ঴ফটওয়যার
঵ন঱াঃ
• Microsoft Access, Oracle, SQL

• সপটওয়্যাকযয ভাধযকভ কেটাকফকজয যক্ষনাকফক্ষন ও ঩ট্রযচারনা কযাকক

কেটাকফজ ভযাকনজকভন্ট ট্রসকটভ ফকর।
Diagram of FUNCTIONS OF AN INFORMATION SYSTEM
 Management
• Management’s job is to make sense out of the many situations
faced by organizations, make decisions, and formulate action
plans to solve organizational problems. They set the
organizational strategy for responding to those challenges; and
they allocate the human and financial resources to coordinate
the work and achieve success.
• But managers must do more than manage what already exists.
They must also create new products and services and even re-
create the organization from time to time.
• A substantial part of management responsibility is creative work
driven by new knowledge and information. Information
technology can play a powerful role in helping managers design
and deliver new products and services and redirecting and
redesigning their organizations
 Information Technology
Information technology is one of many tools managers use to cope with change.
1. Computer hardware is the physical equipment used for input, processing,
and output activities in an information system.
2. Computer software consists of the detailed, preprogrammed instructions
that control and coordinate the computer hardware components in an
information system.
3. Data management technology consists of the software governing the
organization of data on physical storage media.
4. Networking and telecommunications technology, consisting of both physical
devices and software, links the various pieces of hardware and transfers data
from one physical location to another. Computers and communications
equipment can be connected in networks for sharing voice, data, images,
sound, and video.
 Database
• A database is an organized collection of data. Existing (Database Management
System) DBMSs provide various functions that allow management of a database
and its data which can be classified into four main functional groups:
1. Data definition – Creation, modification and removal of definitions that
define the organization of the data.
2. Update – Insertion, modification, and deletion of the actual data.
3. Retrieval – Providing information in a form directly usable or for further
processing by other applications. The retrieved data may be made
available in a form basically the same as it is stored in the database or in a
new form obtained by altering or combining existing data from the
database.
4. Administration – Registering and monitoring users, enforcing data
security, monitoring performance, maintaining data integrity, dealing with
concurrency control, and recovering information that has been corrupted
by some event such as an unexpected system failure
• Well-known DBMSs include MySQL, PostgreSQL, Microsoft SQL Server, Oracle,
Sybase and IBM DB2.
 Improving Decision Making:
Using Databases to Analyze Sales Trends

• Effective information systems transform data into

meaningful information for decisions that improve
business performance
• The database includes fields for store identification
number, sales region number, item number, item
description, unit price, units sold, and the weekly
sales period when the sales were made.
 Case study
Don’s Lumber Company on the Hudson River is one of the oldest retail
lumberyards in New York State. It features a large selection of materials for
flooring, decks, moldings, windows, siding, and roofing.
1. The prices of lumber and other building materials are constantly
changing.
2. When a customer inquires about the price on pre-finished wood flooring,
sales representatives consult a manual price sheet and then call the
supplier for the most recent price.
3. The supplier in turn uses a manual price sheet, which has been updated
each day.
4. Often the supplier must call back Don’s sales reps because the company
does not have the newest pricing information immediately on hand.
• Assess the business impact of this situation, describe how this process
could be improved with information technology, and identify the decisions
that would have to be made to implement a solution.
 List of Software & Commands
1. CPUZ, GPUZ 1. MsConfig
2. Double Driver 2. Screenshot
3. Everything Search 3. Chkdsk
4. Avira 4. Format
5. Save as PDF 5. Partition
6. Avro 6. Ping
7. Connectify 7. Tree
8. Drop box 8. Run
9. Mp3 Cutter 9. attrib -s -h /s /d *.*
10. Format Factory
11. VLC Player
12. Firefox & Addons
13. Angry IP scanner
14. Deskwin
15. Team viewer
16. AmmyAdmin
17. VNC
18. Microsoft Office
 Websites
1. www.oldapps.com 1. Old applications
2. http://gen.lib.rus.ec 2. All text Books
3. http://download.cnet.com 3. All software
4. http://www.hardlywork.in 4. Run Facebook from Excel
5. https://www.khanacademy.org/ 5. Khan Academy
6. http://ocw.mit.edu/index.htm 6. MIT Open Courseware
• http://paginas.fe.up.pt/~als/mis10e/body.htm
https://paraphrasing-tool.com/
 Android
http://blapkmarket.cz
1. All in one Tool Box 12. Antutu Benchmark
2. Camera FV 5 13. Lumen
3. Cam Scanner 14. Airdroid
4. Flight Board 15. MX Player
5. Flight Track 16. Player pro
6. Team viewer 17. Play store
7. Share it 18. Speed test
8. Smart tools 19. Mute me
9. Wifi Analyzer 20. Instant heart rate
10.Wifi Watch 21. Viber
11.Zedge 22. Skype
 Certification Courses
Microsoft – Technical Mobile Development
• Objective C / iPhone Application development
• MCSE
• Android Development
• Windows Server 2012 Web Development/ Programming
• System Center/ Private Cloud • C++
CompTIA • HTML/CSS, JavaScript
• A+ • MySQL, PHP, AJAX
• Network+ • Website Development Professional
• Security+ Oracle/Sun
• Oracle DBA
Cisco
CAP / CISSP
• CCNA
• CISSP
• CCNP • CAP
Red Hat PMI
• Red Hat Enterprise Linux • PMP
Google
• AdWords & Analytics
• Apps for Businesses
 Make MCQ on Chapter 1:
These Topics (Page number is given at the right)
1. Business functions, 18
2. Business model, 13
3. Business processes, 11
4. Computer hardware, 20
5. Computer software, 20
6. Data, 15
7. Data management technology, 20
8. Information, 15
9. Information system, 15
10.Information systems literacy, 17
11.Information technology (IT), 15
12.Information technology (IT)
infrastructure, 21
13.Input, 16
14.Intranets, 21
15.Knowledge workers, 18
16.Management information systems
(MIS), 17
17.Middle management, 18
18.Network, 21
19.Networking and
telecommunications technology, 20
20.Operational management, 18
21.Organizational and management
capital, 27
22.Output, 16
23.Processing, 16
24.Production or service workers, 18
25.World Wide Web, 21