Chapter 2

E Business and Collaboration

 Learning Objectives
• How Business Intelligence Systems help for
Decision Support? Draw and explain the
diagram of “system development process”.
• What is TPS, DSS & ESS?
• What is Collaboration and what are the
business benefits of Collaboration? What are
the categories of collaborative software
tools?
• Describe Google apps and their functions.
 BUSINESS PROCESSES
• Business processes refer to the manner in which
work is organized, coordinated, and focused to
produce a valuable product or service.
• Business processes are the collection of activities
required to produce a product or service.
• Business processes also refer to the unique ways
in which organizations coordinate work,
information, and knowledge, and the ways in
which management chooses to coordinate work.
• Supermarkets and large retail stores such as
Walmart use sales data captured at the
checkout counter to determine which items
have sold and need to be reordered.
• Walmart’s continuous replenishment system
transmits orders to restock directly to its
suppliers.
• The system enables Walmart to keep costs low
while fine-tuning its merchandise to meet
customer demands.
 Transaction processing systems (TPS)
• Operational managers need systems that keep track of the
elementary activities and transactions of the organization,
such as sales, receipts, cash deposits, payroll, credit decisions,
and the flow of materials in a factory.
• Transaction processing systems (TPS) provide this kind of
information.
• A transaction processing system is a computerized system
that performs and records the daily routine transactions
necessary to conduct business, such as sales order entry,
hotel reservations, payroll, employee record keeping, and
shipping.
• The principal purpose of systems at this level is to answer
routine questions and to track the flow of transactions
through the organization.
 Business Intelligence Systems for
Decision Support
• Middle management needs systems to help with monitoring,
controlling, decision-making, and administrative activities. The
principal question addressed by such systems is this: Are things
working well? In Chapter 1, we define management information
systems as the study of information systems in business and
management. The term management information systems (MIS)
also designates a specific category of information systems serving
middle management. MIS provide middle managers with reports on
the organization’s current performance. This information is used to
monitor and control the business and predict future performance.
• MIS summarize and report on the company’s basic operations using
data supplied by transaction processing systems. The basic
transaction data from TPS are compressed and usually presented in
reports that are produced on a regular schedule. Today, many of
these reports are delivered online.
 DSS
• A Decision Support System (DSS) is a computer-based information
system that supports business or organizational decision-making
activities.
DSS components may be classified as:
1. Inputs: Factors, numbers, and characteristics to analyze
2. User Knowledge and Expertise: Inputs requiring manual analysis by
the user
3. Outputs: Transformed data from which DSS "decisions" are generated
4. Decisions: Results generated by the DSS based on user criteria

• MIS serve managers primarily interested in weekly, monthly, and

yearly results. These systems typically provide answers to routine
questions that have been specified in advance and have a
predefined procedure for answering them.
• In contrast, decision-support systems (DSS) support more non-
routine decision making. They focus on problems that are unique
and rapidly changing, for which the procedure for arriving at a
solution may not be fully predefined in advance.
 Executive support systems (ESS)
• An executive support system (ESS) is a type of management information
system that facilitates and supports senior executive information and
decision-making needs. It provides easy access to internal and external
information relevant to organizational goals. It is commonly considered
a specialized form of decision support system (DSS)
• Executive support systems (ESS) help senior management make these
decisions. They address non-routine decisions requiring judgment,
evaluation, and insight because there is no agreed-on procedure for
arriving at a solution.
• ESS present graphs and data from many sources through an interface that
is easy for senior managers to use. Often the information is delivered to
senior executives through a portal, which uses a Web interface to
present integrated personalized business content.
• The information is presented in the form of a digital dashboard, which
displays on a single screen graphs and charts of key performance
indicators for managing a company. Digital dashboards are becoming an
increasingly popular tool for management decision makers.
http://examples2.idashboards.com/idashboards/?guestuser=wphed1&dashID
=328
How do systems that link the enterprise improve
organizational performance?
• Enterprise applications are designed to coordinate multiple
functions and business processes.
• Enterprise systems integrate the key internal business processes of a
firm into a single software system to improve coordination and
decision making.
• Supply chain management systems help the firm manage its
relationship with suppliers to optimize the planning, sourcing,
manufacturing, and delivery of products and services.
• Customer relationship management (CRM) systems coordinate the
business processes surrounding the firm’s customers.
• Knowledge management systems enable firms to optimize the
creation, sharing, and distribution of knowledge.
• Intranets and extranets are private corporate networks based on
Internet technology that assemble information from disparate
systems. Extranets make portions of private corporate intranets
available to outsiders.
 Collaboration
• Collaboration is working with others to do a task
and to achieve shared goals.
• Collaboration focuses on task or mission
accomplishment and usually takes place in a
business.
• You collaborate with a colleague in Tokyo having
expertise on a topic about which you know
nothing. You collaborate with many colleagues in
publishing a company blog. If you’re in a law firm,
you collaborate with accountants in an accounting
firm in servicing the needs of a client with tax
problems.
 Learning Management System
• A learning management system (LMS) is a software application for the
administration, documentation, tracking, reporting, and delivery of
educational courses, training programs.

• in 1953 University of Houston decided to hold telecast classes to their

students for approximately 13–15 hours a week.

• In 1956, Robin McKinnon Wood and Gordon Pask released the very first
adaptive teaching system for corporate environments SAKI.

• The idea of automating teaching operations also inspired the University

of Illinois experts to develop their Programmed Logic for Automated
Teaching Operations (PLATO) which enabled users to exchange content
regardless of their location.

• The first introduction of the LMS was in the late 1990s. Most modern
LMSs are web-based. The LMS may be used to create professional
structured course content. The teacher can add, text, images, tables,
links and text formatting, interactive tests, slideshows etc.
 Advantages of LMS
• An LMS supports content in various formats: text,
video, audio, etc.
• One can access materials anytime, from
everywhere, teachers can modify the content,
and students can see the updated material.
• The evaluation of students is easier and fair,
based on student attendance and online quizzes.
• Students and teachers can re-use the material
every time they need.
Internet Bandwidth needed for Distance Learning
The Green Zone: Underappreciated Workhorses

• Starting with the green zone in the lower left, we have

readings with text and images.
• These types of assignments may not seem exciting, but
sharing readings with students in a consistent and
organized way provides your online course with a very
practical, solid foundation. Email and discussion boards also
belong in this quadrant.
• Online instructors have been using these three tools—file
sharing (for readings and such), email, and discussion
boards—for decades
• While that might make them sound boring, you can create
some fantastic instructional experiences with just these
three tools
 ক্লাসরুম হাজির অনলাইনন
এ঵঴ান ঵ক, ইউননভান঴িটি অব রচেস্টাচরর কনিউটার নবজ্ঞান নবভাচের ঴঵কারী অধ্যাপক
• আনিম যুচে মানু঳ কাাঁো মাাং঴ খেত। ঵ঠাৎএকনিন মাাংচ঴র একটা টু করা ভু ঱বলত আেুচন পচে
খে঱। ঝ঱঴াচনা ওই মাাং঴ খপচট খঢাকার পর মানু঳ আর কাাঁো মাাংচ঴র নিচক ঵াত বাোয়নন।
অন঱াইন ঱াননিাং বা অন঱াইচন পোচ঱োও নক আমাচির জীবচন এ রকম একটি পনরবতি ন আনচব?
• অন঱াইন ঱াননিাং ননচয় নেন্তাভাবনা ে঱চে ১০ বেচরর কাোকানে ঴ময় ধ্চর। তারপরও অন঱াইন
঱াননিাং বযাপকভাচব েনেচয় পচেনন। কারণ অচনচকই মচন কচরন, ক্লা঴রুচম নলক্ষাথীচির ঴ামচন
িাাঁনেচয় ব্ল্যাকচবাচডি েক নিচয় েেেে লচে ঴মীকরণ ন঱চে তারপর ঘুচর িাাঁনেচয় নলক্ষাথীচির নিচক
তানকচয় আন্দাজ কচর খনওয়া—‘঴বাই বুঝ঱ খতা?’ বযাপারেুচ঱া অন঱াইচন কেচনাই পাওয়া যাচব
না।
• ভাচ঱া নলক্ষচকরা জাচনন খয নলক্ষক ন঵চ঴চব নলক্ষাথীচির খিওয়ার মচতা আমাচির নকেু ই খনই। কারণ
তথযপ্রযুনির এই যুচে নলক্ষার যাবতীয় পাঠযক্রম অন঱াইচন নবনা মূচ঱য পাওয়া যায়।
• তা঵চ঱ নলক্ষাথীরা কাঠেে পুনেচয় এবাং (খব঴রকানর প্রনতষ্ঠাচনর খক্ষচে) নবপু঱ অচের টাকা ননচয়
ক্লাচ঴ খকন আচ঴ন? উত্তর একটাই—নলক্ষক ক্লা঴রুচম এমন এক পনরচবল ততনর কচরন, খযন
নলক্ষাথীরা এচক অপচরর কাে খথচক নলেচত পাচরন।
• অচনচকরই ধ্ারণা খয এচক অপচরর কাে খথচক খলোর প্রবণতাটি অন঱াইচন ঵স্তান্তর করা ঴ম্ভব নয়।
বযাপারেুচ঱া নক ভু ঱? উত্তর কারও জানা খনই। নকন্তু কচরানাভাইরাচ঴র কারচণ ক্লা঴রুমেুচ঱া বন্ধ।
অন঱াইন োো এেন উপায় খনই। তাই প্রশ্নেুচ঱ার উত্তর খবর করার িানয়ত্বও এেন আপনার।
• িুম নানমর প্ল্যাটফমম বযবহার কনর অনলাইনন এক হনে পানরন
জিক্ষার্থী ও জিক্ষক। জিক্ষার্থীরা জক অনলাইননর সনে োল
মমলানে পারনব?
• প্রশ্নটা আমারও নে঱। তাই প্রথচমই আনম আমার নলক্ষাথীচির এক অন঱াইন প্রশ্নাবন঱ নিচয় পরীক্ষা
কচর খিচেনে। ঴বাই খিনে অন঱াইন প্রযুনি ননচয় খবল স্বচ্ছন্দ। মচন রােচত ঵চব, আমাচির
এেনকার নলক্ষাথীরা বে ঵চয়চে খে঴বুক, ইনস্টাগ্রাম, স্নাপেযাচটর যুচে। তাচির জনয এই
প্রযুনিচত অভযস্ত ঵ওয়া েুব ঴঵জ।
• পরীক্ষা কীভানব মনব?
• এোচন িরকার একটি অনভনব ভাবনার। পরীক্ষার মূ঱ ঱ক্ষয ঵চচ্ছ নলক্ষাথীরা খমৌন঱ক বযাপারটা
বুঝ঱ নক না, খ঴টা যাোই করা। অচনচকই মচন কচরন, খয঴ব প্রচশ্নর উত্তর বই খঘাঁচট েুব ঴঵চজই
খবর করা ঴ম্ভব, খ঴ প্রশ্ন নলক্ষাথীচির প্রকৃ ত জ্ঞান যাোই করচত ঴ক্ষম নয়। নলক্ষক ন঵চ঴চব এেন
঴ময় এচ঴চে নেন্তা করার—পরীক্ষায় কী প্রশ্ন করা যায়, যা একটি নননিি ষ্ট ঴মচয়র মচধ্য বই খঘাঁচটও
খবর করা ঴ম্ভব নয়। প্রচশ্নর পাতােুচ঱া নলক্ষাথীচির কাচে খপৌাঁোচবন কী কচর? অচনক প্রশ্ন এেন
েুে঱ েরচমর মাধ্যচমই করা ঴ম্ভব। তাচত প্রশ্ন নপ্রন্ট করার ঝাচম঱া আর থাচক না।
• মলাডনিজডিং হনল কী হনব?
• জুচম ক্লা঴ ননচত ননচত যনি খ঱াডচলনডাং ঵য়? নেন্তা খনই। নলক্ষাথীরা তেন একটি নননিি ষ্ট নম্বচর
খোন কচর পুনরায় ক্লাচ঴ খেরত আ঴চত পারচবন, খোচন খ঱কোর লুনচত পারচবন। নলক্ষকও তার
পুচরা নভনডওটি ঴রা঴নর ধ্ারণ কচর পচর নলক্ষাথীচির ঴চে খলয়ার করচত পারচবন।
 Online Class
Infrastructure Challenge and Solution
 Solution
• Who they are: Wacom is a Japanese company, that
specializes in graphics tablets. Wacom's Bamboo Slate
is a pen-to-paper digital capturing tool.
• Process: You can draw a picture on a pad of paper,
press a button, and have a perfect exact copy almost
instantly pop up on your phone or your iPad. After the
initial setup—draw, then press the button—is simple
and seems like magic.
• Size: It comes in both A4 and A5 sizes.
• The Stylus/Pen: The Slate's included pen is slightly
thicker than a normal pen and has a retractable ink
cartridge. The pen is just as much a stylus as a pen,
and the Slate's tracking of the pen's location on the
paper is what is actually being captured. The Slate
catches the sensitivity of your pen strokes.
 Use it
for
Math Class
• Bamboo Slate and Bamboo Folio can
understated changes in pressure from the
Wacom Ballpoint pen – even through 80
sheets of paper.
• The pens ink cartridges can be easily replaced.
• Use the free, next generation Wacom Inkspace
app to convert your handwritten notes to text,
edit your digitized notes and export them into
JPG, PNG, PDF format.
Price: Wacom Bamboo Slate will cost
12500 to 16000 Taka from Bangladesh or only 5015 Taka from USA

Where can I get one?

https://multimediakingdom.com.bd/product/wacom-bamboo-slate-large-smart-pad/
12500 Taka

https://www.wacombangladesh.com/product/bamboo-slate-large/
16000 Taka

https://www.amazon.com/Wacom-Smartpad-Digital-Notebook-
CDS610S/dp/B01KKPBZSK/ref=sr_1_2?dchild=1&keywords=wacom%2Bba
mboo%2Bslate&qid=1594801236&refresh=1&s=electronics&sr=1-2&th=1
59 USD (5,015 Taka) from Amazon USA
 Future: TelePresence

• Cisco® TelePresence is an innovative new technology that combines rich audio, high-
definition video, and interactive elements to deliver a unique, “in-person” experience—
over the network.
• The Cisco TelePresence 3000 enables a meeting for 6 people per room, creating a “virtual
table” for 12 participants.
• TelePresence allows for real-time, face-to-face communication and collaboration over the
network with colleagues, prospects, and partners, even if they're in opposite
hemispheres.
 The potential scenarios for TelePresence

1. Executive meetings
2. Human Resources: job interviews
3. Customer Service: troubleshooting of technically complex
products and access to remote experts
4. Sales: presentations and demonstrations of products and
services with product specialists
5. Design: collaboration between teams and involvement of
experts as needed
6. Consulting: interaction between outside vendors and clients
7. Staff Meetings: regularly scheduled updates of projects
between personnel at remote sites
 Google Apps
• Google Apps/Google Sites One of the most widely used “free”
online services for collaboration is Google Apps/Google Sites.
Google Sites allows users to quickly create online, group-editable
Web sites. Google Sites is one part of the larger Google Apps suite
of tools. Google Sites users can design and populate Web sites in
minutes and, without any advanced technical skills, post a variety of
files including calendars, text, spreadsheets, and videos for private,
group, or public viewing and editing.
• Google Apps works with Google Sites and includes the typical
desktop productivity office software tools (word processing,
spreadsheets, presentation, contact management, messaging, and
mail). A Premier edition charging businesses $50 per year for each
user offers 25 gigabytes of mail storage, a 99.9-percent uptime
guarantee for e-mail, tools to integrate with the firm’s existing
infrastructure, and 24/7 phone support.
 VIRTUAL MEETINGS: SMART MANAGEMENT
Case Study Page 62
• 1. One consulting firm has predicted that video
and Web conferencing will make business travel
vanished. Do you agree? Why or why not?
• 2. What are the ways in which videoconferencing
provides value to a business? Would you consider
it smart management? Explain your answer.
• 3. If you were in charge of a small business, would
you choose to implement videoconferencing?
What factors would you consider in your
decision?
 Dropbox
• Dropbox, it’s simple to get started. Sign up for a free account at the
Dropbox website and you’ll immediately receive a generous 2GB of
storage. When you install the software, a folder will be created on your
computer will henceforth sync with Dropbox’s servers – and with the
Dropbox folders on any other computers on which you install the
software.
• Dropbox works in a similar way to most other cloud synchronization
services. Every time you put a file into your Dropbox folder, it’s
automatically uploaded to Dropbox’s servers – or, to be strictly accurate,
to Amazon’s S3 servers, since it’s these that provide Dropbox’s storage.
The speed at which files upload and download varies depending on your
network speed
• Dropbox runs fully in the background, so when a file in your Dropbox is
edited on another machine, the file will be updated in your folder
automatically. If you rename, delete or move a file, that too will be
synchronized. If you delete a file from your Dropbox folder on one PC, it
will vanish from all your other devices – and, if the folder is shared, from
everyone else’s device as well.
 Drop Box Link
• https://db.tt/5cSndbAt
• Cisco WebEx, formerly WebEx Communications Inc. is a company that
provides on-demand collaboration, online meeting, web conferencing
and videoconferencing applications. Its products include Meeting
Center, Training Center, Event Center, Support Center, Sales Center,
MeetMeNow, PCNow, WebEx AIM Pro Business Edition, WebEx
WebOffice, and WebEx Connect. All WebEx products are part of the
Cisco collaboration portfolio.
• WebEx was founded in 1996 under the name ActiveTouch by Subrah Iyar
and Min Zhu. Zhu had co-founded Future Labs (one of the first
companies to produce multi-point document collaboration software) in
1991.Zhu met Iyar, then a vice president and general manager of
Quarterdeck, when Quarterdeck acquired Future Labs in 1996. Iyar was
named president of Future Labs, which had been made a Quarterdeck
subsidiary, and the same year Iyar and Zhu went on to co-found WebEx.
On March 15, 2007, Cisco Systems announced it would acquire WebEx
for $3.2 billion.
 Read more on Google Calendar
1. http://provrity.blogspot.com/2013/09/blog-post_9.html
2. http://www.techtunes.com.bd/internet/tune-id/2315
3. http://www.somewhereinblog.net/blog/MONNA007/29216999
 Chapter 2
• Business intelligence, 49 • Enterprise applications, 51
• Collaboration, 56 • Enterprise systems, 51
• Customer relationship • Executive support systems
management (CRM) (ESS), 50
• Decision-support systems (DSS),
48 • IT governance, 69
• Digital dashboard, 50 • Portal, 50
• Electronic business (e-business), • Supply chain management
55 (SCM) systems, 53
• Electronic commerce (e- • Systems analysts, 68
commerce), 55 • Telepresence, 61
• E-government, 55
• Transaction processing
• End users, 69 systems (TPS), 45