Surabaya, August 31, 2021

To:
Mr. Hery Sumadiyono
PT. CH Robinson Indonesia
Surabaya

Dear Sir,
I was formed by a colleague that currently you are looking for Customer Service candidate to
strength your opened branch in Surabaya, herewith I would like to be considered as one of
candidate for the post.

As you will see from the enclosed Curriculum Vitae, I have gained fairly wide experience of
Operation, administration & Logistics working from reputable companies. Recently, I had worked
as CS & Operation Supervisor at International Freight Forwarder company, which merit with the
position I am applying, therefore trust that I am capable enough to be considered.

I would very much welcome the new opportunity that working for a large organization such as
yours would bring. I can supply reference if you need them, and can arrange for an interview at
any time, but would need to have a little warning beforehand.

Thank you very much for considering this request. I hope my qualifications and experiences meet
your consideration and looking forward to your positive reply.

Your sincerely,

Arie Hendra Pratikta

Curriculum Vitae

Personal

Name : Arie Hendra Pratikta

Age : 40 years old
Sex : Male
Place & date of birth: Nganjuk, February 13, 1981
Religion : Moslem
Status : Married
Address : Perum Star Safira Regency Blok B3 No.16 Sidoarjo
Phone number : 081-2174 0773
Email : arhee.hp@gmail.com

Education

II. Educational Background

 D-III Information System, Faculty of Math and Science, Airlangga University (2001)

Employment History

1. Administration Staff
Company : Institut Teknologi Pembangunan Surabaya (ITPS)
Company profile : Education
Periode : 2002 – 2003
Job briefcase
 Preparing Class Schedule for Dosen & Student
 Prepare & Provide all notification in relation with Class
 Prepare & Provide Transkrip & Ijazah
 Monitoring Internet Class

2. Feeder Operator (SOC)

Company : PT. Zhonghai Indo Shipping as Agent for China Shipping Container Line
Periode : 2003 – March 27, 2010
Job briefcase
 Update sailing schedule and distribute to customer
 Closely communicate with principal for space allocation for SOC partners
 Booking Section, update & filling contract
 Export – Import Documentation assistant including manifest collection & submission
 Liaise with customs & excise to resolve any issue concerning manifest & re-address
 Engaging with document & operation teams, to resolve & finalize data discrepancies
(if any) before submit to customs in due time
 3. EXIM & Inventory Supervisor
Company : PT. Caraka Tirta Perkasa
Periode : April 27, 2010 – August 30, 2019
Job briefcase
 Supervise on day to day exim & inventory activity, including incoming booking,
documentation and billing, ensure that all is engaged with company SOP
 Follow up any irregularities, claims and complaint from customers, coordinate with
sub-ordinate to resolve any problem with internal and external parties, escalation to
management if required
 Monitoring Export, Import & Domestic Cargo
 Monitoring & Checking Document for Import, Export and Domestic Cargo.
 Send Manifest Export & Import to Custom
 Monitoring & Controlling Stock Container for Local & International Shipment at DEPO
 Monitoring & Controlling Container Activity for depot In & depot Out
 Provide Container Stock Report and send to HQ

4. CS & Operation Supervisor

Company : PT. Szeto Global Indonesia
Periode : September 02, 2019 – current
Job briefcase
 Supervise on day to day activities on customs clearance, booking & documentation
 Closely communicate with worldwide agent to handle nomination shipment
 Following up any escalated issue from operation staff, engaging with all concerned
parties ( customs, liner, depo, TPS ) to resolve the issue at most effective solution
 Responsible for developing intra-office communication protocols, customer service &
operation staff supervision, and task delegation.
 Allocate tasks and assignments to subordinates and monitor their performance
 Assign and monitor clerical, administrative, and secretarial responsibilities and tasks
among CS & operational staff
 Manage relationships with vendors, ensuring that all items are invoiced and paid on
time
 Manage contract and price negotiations with Trucking vendors and Dooring Agent
 Ensure top performance of CS & Operation staff by providing them adequate coaching
and guidance
 Remain updated on technical and professional knowledge by attending Customs
invitation

Qualification

 Able to work with MS. Office Program and Internet

 Good English command
 Export, Import, Forwarding/Logistics
 Hard worker, good initiative, self motivated and adaptable