Kingdom of Saudi Arabia ‫المملكة العربية السعودية‬

Directorate of Health Affairs in Taif ‫مديرية الشئون الصحية بمحافظة الطائف‬

King Faisal Medical Complex ‫مجمع الملك فيصل الطبي‬
Patient Safety Department ‫ادارة سالمة المرضى‬

Appendix B – Workflow Process

The following work flow process steps show how to use & work on the Decision Tree in
Appendix (C) in order to reach a decision:

Trigger Process Step Required Action

1. Confirm that the incident summary report
has been completed?
Incident or

1. Identify whether any human

Review performance issue has been
Exceptional
identified as a contributing factor?
information

1. Apply to only one action/behavior at a

time.
Refer to 2. In cases where there are multiple
actions by an individual, each should
be treated separately.
3. Use for employee first and then
repeat for Head/Supervisor.
1. Locate the START point at the
Behavior Description column on the
top left hand side of the page.
2. Determine the most accurate
description of the behavior
Move from left 3. At each ‘yes’ or ‘no’ check point
record the response. Each
right
subsequent ‘no’ identifies
Decision increasingly culpable behavior.
4. When the appropriate ‘yes’ is
reached the manager moves down
the matrix to seek guidance on the
most appropriate consequence.
1. If a Reckless Violation or Personal
disciplinary Optimizing Violation has been identified,
consider disciplinary action of the
employee.
1. Document any actions determined and
attach decision chart as a record on
Employee/Head file.