Ref: GMS/SMS/6.

12
Rev: 02
GMS Complaints Procedure

GMS Management strives to be an equal opportunity employer and to be fair with all of its
employees. All our employees will be treated respectfully. If there is an occasion where by one of
our employees feel that this requirement has not been complied with; below guidance will assist
him in raising his concerns with appropriate level of management to find a solution to his / her
satisfaction.

Any such grievances or complaints will be raised at earliest possible opportunity and in any case
not more than a period of 10 days.

Onboard Procedure:
• Any crew member who wishes to raise a complaint will do so in a verbal AND written
form {CMP – 001} to the Master.
• Up on receipt of the complaint; Master shall act within his responsibility and due diligence
to assure the crew of all possible assistance and support.
• Master shall acknowledge receipt of such complaint in documented format and copy will
be provided to the crew member who have raised the complaint.
• Master may attempt to resolve the complaint to the crew satisfaction if so possible.
• In any case; Master will forward the complaint to “Designated Person Ashore” (DPA) at
the earliest possible opportunity, but not more than 48 hours (2 days).
• DPA will liaise with Master and appropriate level of management to resolve any and all
complaints raised.
• DPA might require direct communication with the crew who have raised the complaint as
the case may be.
• If at any point a crew member feels that he wishes to address his complaint direct with the
Company, he may do so by directly contacting the DPA.
• If crew member wish to raise the compliant with appropriate Flag State or their own
National Agency, details provided herewith (Page-2) can be utilized.

Confidentiality:
• Management will ensure that confidentiality and crew rights protection will be maintained
at all times.
• Repercussions or actions will NOT be initiated or allowed against any crew member who
have raised a complaint.

BY ORDER: GENERAL MANAGER

Prepared by: GMS QHSE

Contact Details for Flag State:

Singapore:

Maritime & Port Authority of Singapore

Address:
460 Alexandra Road
PSA Building #19-00
Singapore 119963

Tel: 6375 6224

Email: mmo_mpa@mpa.gov.sg
=====================================================================

Marshall Islands: seafarers@register-iri.com

Dubai Office Contact:

International Registries (Middle East) DMCEST
in affiliation with the
Marshall Islands Maritime and Corporate Registries
119, Sultan Business Center, Oud Metha | P.O. Box 361012, Dubai, U.A.E.
Tel: +971 4 3379974 | Fax: +971 4 3379552

Further details can be obtained from: www.register-iri.com

=====================================================================

United Arab Emirates – UAE

Federal Transport Authority Land & Maritime (FTA)

PO Box 900, Abu Dhabi, United Arab Emirates.

Phone: +971 2 418 2165 / +971 2 418 2222

Email: Shiva.Prasad@fta.gov.ae
====================================================================

Seafarers National Contact Point:

Seafarer will be provided with contact details of his country of residence by the Manning Agent
as required prior signing the SEA.

Also contact details for DPA is provided within the Complaints form if further assistance required.

======================

Prepared by: GMS QHSE