MACERATOR PUMP

FOR MACERATING TOILET, SHOWER & BIDET

COMPLETE MANUAL
READ THIS MANUAL CAREFULLY BEFORE USE. FAILURE TO DO SO MAY RESULT IN PERSONAL OR PROPERTY
DAMAGE AND MAY VOID THE WARRANTY. Products in this manual may vary in appearance, assembly,
description, and packaging.
COMPANY INFORMATION

Baltimore, Maryland 21206 United States

(800) 972-1457 (Sales)

(800) 972-8597 (Support)

sales@silentvenus.com

support@silentvenus.com

www.silentvenus.com
 03

WHAT'S IN THE BOX

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Complete SVP600 Macerator Pump

Product Code: NV-W2B0-4D6F

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TECHNICAL DATA

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MACERATOR MOTOR PUMP DATA
Model: SVP-600 Discharge Volume: 21GPM (80 L/min)
Dimension: (LxWxH) 8″ x 20″ x 12″ Discharge Head: 19 ft Vertical (196 ft Horizontal)
Inlets: Performance Curve:
Water Closet: 3”⌀
Auxiliary inlets: 1½”⌀ (left and right side)
Outlet: 1½”⌀
Vent: 1½”⌀
Net Weight: 14.33 Lbs.
Gross Weight: 16.53 Lbs.

ELECTRICAL DATA
Voltage: 110-120 VAC; 60Hz
Rated Current: 3A
Power Consumption: 600W
Power Factor: 0.8
Insulation Class: F
Speed: 2850 RPM
Noise Level: <45db (A)
Enclosure Class: IP55
Max.Flow: 150 I/min
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TECHNICAL DATA

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Macerator
Model: SVP-600

FRONT VIEW LEFT VIEW

PARTS IDENTIFICATION
4
3

2 1 6

NO NAME
1 Inlet for Toilet 3”⌀
2 Auxiliary inlets: 1½”⌀
3 Electrical Plug: 110-120 VAC; 60Hz; 600W; 3 Amps
4 Vent: 1½”⌀
5 Outlet: 1½”⌀ (can be reduced to ¾“⌀ or 1”⌀ PVC pipe)
6 Auxiliary inlets: 1½”⌀
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SAFETY

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PERSONAL AND WORK AREA SAFETY
If you are unfamiliar with handling or operating the equipment you should hire a qualified plumber to install the unit.
BEFORE USE: Inspect the item for misalignment, bindings, loose components, or damage.
Wear appropriate PPE (Personal Protective Equipment). Stay alert and use common sense.
The work area should be clean and well lit.

GENERAL ELECTRICAL SAFETY

BEFORE USE: Inspect electrical parts, and cords for damage or wear before each use. Repair or replace damaged equipment
immediately.
Ensure all power sources conform to equipment 110 Volts requirement and are disconnected before installing.
Installation of Ground Fault Circuit Interruptor (GFCI) must follow The National Electrical Code (NEC), or NFPA 70 standards.
Ensure electrical cords are not trip hazards.
Do NOT immerse the unit in water.

GENERAL CHEMICAL SAFETY

Never use any harsh chemicals to clean; soap and water will suffice to clean the unit and help preserve/extend its life.

MACERATOR PUMP SAFETY

The use of this product requires experience with and knowledge of the product. Persons with reduced physical, sensory, or mental
capabilities must not use this product unless they are under supervision or have been instructed in the use of the product by a
person responsible for their safety.
Children must not use or play with this product.
Toilets connected to this unit can be used like any normal toilet and require minimum maintenance. The unit will operate
automatically as soon as the required level of water enters the tank.
The unit should only be used in conjunction with the disposal of toilet paper, faecal matter, and wastewater; any damage due to
foreign bodies such as cotton, condoms, sanitary towels, wet wipes, food, hair, metal, wood, or plastic objects, will not be covered
by warranty. Solvents, acids and other chemicals can also cause damage to the unit and will invalidate the warranty.

INSPECTION REMINDERS
Unboxing: Inspect the package for any sign of damage, such as watermarks or punctures, before proceeding.
Unit Appearance: Check the unit for any visible damages such as ceramic breakage, macerating unit bents, and dents. Make sure everything is intact
before installation.

Inventory: Make sure all supply parts are complete before proceeding.

Inquiries: Please feel free to reach out to our Customer Care Center with any questions you may have; our email address is support@silentvenus.com,
our Customer Care direct line is (800) 972 8597 and our website is http://www.silentvenus.com

Installer: If you are not familiar with or not authorized to install the unit, we advise you to hire a professional plumber. Silent Venus will not be held
liable for any property damage or personal injury during installation.

Tools: Please use proper plumbing tools.

Safety: Always observe your surrounding for any potential electrical hazard, pipe pressures, fumes, sharp objects, and other potential hazards.
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QUICK SET UP GUIDE

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STEP 1
Position the Macerator Pump at the back
of the toilet.
Align the connection between the toilet
and Macerator pump inlet.
Secure the connection with provided metal
clamps

STEP 2
Connect the side inlets to the Macerator
pump.

2 Auxiliary inlets may be connected to the

lavatory and shower drains respectively.

Keep inlets sealed when not in use.

Secure the connection with provided metal

clamps.

STEP 3
Connect the discharge pipe.
Secure the connection with provided metal
clamps.

TIP
To attain its full efficiency, a straight vertical is
recommended. If it is necessary to extend the pipe
before the vertical run, only a maximum of 12
inches horizontal distance is allowed.

STEP 4
Plug the unit into the power source.
Test for any issues.
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INSTALLATION TIPS

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Use only a long sweeping 90° bend elbow
or 2 - 45 degree bend elbows.

NEVER connect the unit to an Air Admittance

Valve (AAV). It will disrupt the pump's
operation and may damage the unit. Failure
to follow this will void the warranty.

Maximum Vertical Head is 16 feet

Maximum Horizontal Head is 164 feet
Friction loss is 3 feet Horizontal on every
30 ft. 260 ft. elbow turn or valve.

Use only approved copper, PVC, or CPVC pipe

Schedule 40. Do NOT use a flexible hose as
Sch
ed this will disrupt the macerator’s operation and
40
may cause rattling noises.
1" ⌀
1" ⌀

When the pipe brackets are too far, the pipe

will sag when it is loaded and will cause
blockage. Ensure a correct distance of pipe
brackets to avoid sagging.

Installation of a Ground Fault Circuit Interrupter

(GFCI) must follow The National Electrical Code
(NEC), or NFPA 70 standards.
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MAINTENANCE TIPS

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Do NOT flush paper towels, wet wipes or
any foreign objects as that will damage the
macerator.

For Maintenance, use CLR (Calcium, Lime &

Rust Remover) regularly.
Always follow manufacturer's instructions.

Use a winterizing agent for cold weather

conditions to avoid pipe freezing.
Always follow manufacturer's instructions.

In case of problems, consult with your local

plumber or contact our customer service.
Installation must comply with 2021 Uniform
Plumbing Code.

Please feel free to reach out to our Customer

Care Center with any questions you may have;
our email address is support@silentvenus.com,
our Customer Care direct line is (800) 972 8597
and our website is http://www.silentvenus.com
 10

WARRANTY, RETURNS, AND SERVICING

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LIMITED WARRANTY
One-Year Warranty from Date of Purchase

Subject to the terms and conditions set out below, Silent Venus (hereafter designated as “the Company”) warrants that it will repair or replace the product or
any of its component parts at the Company’s discretion if it deems that the product or part is defective or does not meet the rated performance due to a
manufacturing or material default.

Issuing a replacement extends only to the first 180 days starting from the date of purchase. Warranty repairs will apply after such dates up to the warranty’s
date of conclusion.

Do NOT use the Air Admittance Valve (AAV). It will disrupt the pump's operation and may damage the unit. Failure to follow this will void the warranty.

TERMS AND CONDITIONS

The conditions of this warranty are the following:

The product must be installed in accordance with the use described in the enclosed manuals.
The product must be connected to a single phase 110V, 60Hz electrical outlet and must not be subjected to any negligence, accident or exposure to
harmful products or substances
The alleged defect or fault must be reported either to the installer or to the Company during the warranty coverage period.
The warranty coverage period is valid for one year.

PART OR PRODUCT EXCHANGE

The product may be exchanged without cost only at the sales outlet where it was purchased subject to the following conditions:

The customer must have an “authorized return number” from the manufacturer in order to validate exchange.
The customer must produce proof of purchase to validate exchange.
Customers must submit video of the problem(s) with the unit to the manufacturer before sending in the unit.

LIMITATIONS
Fill and flush mechanisms are guaranteed as per OEM warranty only.
Vitreous china is guaranteed only for a factory defect.
Cost of disconnection and reconnection (i.e. labor charges) are not covered by the warranty and are the responsibility of the end users.
The warranty does not cover the cost of mail or freight when a part or parts of the system have to be repaired at the Company.
In no event shall the Company be liable for any special, incidental, or consequential damage, loss, or injury of whatsoever nature or kind arising from or
in connection with the product or any component thereof.
The guarantee is transferable only when the product remains at the same premises as where it was installed initially.
Except as set forth in this Limited Warranty, the company disclaims all other warranties, express or implied, with respect to the product or any
component thereof including, but not limited to, all implied warranties for merchantability and fitness for a particular purpose.

RETURNS AND SERVICING

In the event that the unit needs to be returned for service, please call for possible options, leave out or inquire about an authorized repair shop in your
area. When you are required to return the macerating unit to the manufacturer, please ensure that prior to shipping, the unit has been cleaned and
disinfected inside and outside. You will be subject to a 50 dollar cleaning change if the unit is not cleaned when we receive it.

Before returning the unit you will need a Return Goods Authorization number from us; please call our Customer Support Line for further inquiries. Returned
items not having an RGA will be refused.

If you return the macerating unit in its original packaging, please remove the discharge elbow and retain unit reassembly. If the elbow is not removed,
damage due to shipping might occur. Please package the macerating unit properly with adequate shock-absorbent material around it. Send this package
prepaid to us, making sure to insure against loss and/or transit damage, (the amount of US$300.00 will suffice). If repairs are performed outside of the
warranty coverage service agreement, you will be apprised of repair costs. All repair work will be conducted on a prepaid basis only.
 Please feel free to reach out to our Customer Care Center
with any questions you may have; our email address is
support@silentvenus.com, our Customer Care direct line is
(800) 972 8597 and our website is http://www.silentvenus.com

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