Professional Documents
Culture Documents
Documents Submitted
S.No. Document Yes No Type of document
1. Claim form duly filled Y N Original
2. Discharge Summary/ Daycare Summary Y N Original
3. Final Hospital Bill Y N Original
4. Payment Receipts Y N Original
5. Investigation Reports Y N Original
6. Pharmacy Bills Y N Original
7. Implant Sticker/ Invoice Y N Original
8. Doctor Prescriptions Y N Photocopy
9. Consultation Paper Y N Photocopy
10. Age Proof Y N Photocopy
11. Indoor Case Paper Y N Photocopy
12. EFT (Copy of cancelled cheque/ self attested ID poof/ Bank attested copy
Y N Photocopy
of passbook with IFSC code
13. Part D - C-KYC Form (Only for Retail/ Individual customers if claiming >` 1 lakh) Y N Original
14. Mask first 8 digits of your Aadhaar Card^ Copy of the Proposer/ Employee Y Photocopy
15. PAN Card Copy of the Proposer/ Employee (Mandatory) Y Photocopy
^Mask first 8 digits of your aadhaar number in claim form and claim documents submitted.
Mailing Address: ICICI Lombard Healthcare, ICICI Bank Tower, Plot No. 12, Financial District, Nanakram Guda, Gachibowli, Hyderabad, Telangana-500032
Registered Office Address: ICICI Lombard House, 414, Veer Savarkar Marg, Near Siddhi Vinayak Temple, Prabhadevi, Mumbai 400 025.
Visit us at: www.icicilombard.com. • E-Mail us at: ihealthcare@icicilombard.com.• Toll Free Number: 1800 2666. • Toll Free Fax Number: 1800 209 8880
IRDA Registration No. 115
ICICI Lombard
ICICI Lombard Health Care Claim Form - Hospitalisation Health Care
(Issuance of this form is not to be taken as an admission of liability)
ALL CLAIM SETTLEMENTS SHOULD BE MADE THROUGH NEFT (AS PER IRDA CIRCULAR).
« Non-submission of original bills and receipts is the main reason for delay in claim settlements. Please provide the originals & mandatory documents
Do You Know « To receive update on your claim status, provide your mobile no. & E-mail ID
« You can track your claim status at: www.icicilombard.comàClaimsàHealth ClaimsàServicesàTrack your claims
Part - A (To be filled by Insured)
TO BE FILLED IN CAPITAL LETTERS ONLY
A1. Type of Claim : Main Hospitalisation Expenses Pre & Post Hospitalisation Expenses Cashless Obtained: Yes No
A2. Details of the Insured person in respect of whom claim is made: (patient details)
Name of the Patient: F I R S T M I D D L E L A S T
City:
State: Pin code:
Mobile no. Landline no.
E-mail:
Covid Vaccination Status: Yes No Name of the Vaccination Covishield Covaxin Sputnik Others
Dosage of Vaccination: 1st Dose 2nd Dose
A3. For Group/ Corporate Policy For Individual/ Retail Policy (*Mandatory)
Member ID No./ Employee ID (Client ID): *Claim Intimation Service Request no.:
Is this a renewal policy: Yes No
Group/ Company name: If Yes, kindly mention your previous policy no.:
If Injury, give cause: Self inflicted Road traffic accident Substance abuse/ Alcohol consumption Others _______________________
If Medico legal: Yes No Reported to police: Yes No MLC Report & Police FIR attached: Yes No (If yes, attach report)
System of Medicine: _______________________________________________________________________________________________
Is there any another claim in any of our policies towards the above incident? Yes No . If yes, provide AL/Claim No. _____________________
A6. Are you covered under any Topup/Additional policy : Yes No If yes, provide policy no._____________________________________
A7. Currently covered by any other Mediclaim/ Health Insurance: Date of commencement of first Insurance without break:
Have you been hospitalized in the last 4 years since inception of contract: Date: D D / M M / Y Y Y Y Dignosis: _______________
Have you lodged any claim against this particular admission date/ attached bills with any other Insurance company: If yes, attach settlement letter,
Company name: _______________________ Policy No. ___________________________________ Sum Insured: `
A8. Details of Claim
a) Details of the treatment expenses claimed
i. Pre-hospitalization expenses: ` ii. Hospitalization expenses: `
iii. Post-hospitalization expenses: ` iv. Health-check up cost: `
v. Ambulance charges: ` vi. Others __________ : `
Total: `
vii. Pre-hospitalization period Days viii. Post-hospitalization period: Days
b) Claim for
i. Domiciliary Hospitalization: Yes No ii. Day care: Yes No iii. Extended care/ Inpatient rehabilitation: Yes No
c) Details of lump sum/ cash benefit claimed:
i. Hospital daily cash: ` ii. Maternity: `
iii. Critical illness/PA/Donor Expenses: ` iv. Convalescence: `
v. Pre/ Post hospitalization lump sum benefit: ` vi. Others: `
A9. Details of the amount claimed
Bill heads (as applicable) Bill number Bill date Bills attached Amount
Room rent
Doctors consultation/ Visit charges
Investigation charges (Includes Radiology and Pathology reports)
Surgeon and Asst. surgeon charges
Anesthetist charges & Operation theatre charges
Equipment charges/ Procedure charges
Cost of implant (If any)
Medicine charges & Pharmacy charges
Taxes/ Surcharges/ Miscellaneous/ Service charge/ Other charges/
Discount provided by hospital (If any)
Pre hospitalization bills & Post hospitalization bills (If any)
Total claimed amount (In `) (Total claimed amount should be equal to the amount in attached bill documents)
A10. In support of the above claim, I enclose following documents in original (Please indicate by ticking in the Yes/ No column below)
Type of Document(s) - *Mandatory Yes No Type of Document(s) - As Applicable Yes No
1. Claim form duly filled and signed* 8. Cancelled cheque (for bank account details)
2. Discharge summary* 9. ICICI Lombard GIC Authorisation Letter
3. Hospital bills, Final/ main hospital bill and other bills (if any)* 10. Implant name and invoice (if any) with implant sticker
4. Hospital payment receipt & other receipts supporting bills* 11. Indoor Case Papers
5. Investigation reports* (Including ECG/ CT/ MRI/ USG/ HPE) 12. Prescription papers/ Consultation papers
6. Medicine/ Pharmacy bills with doctors prescription* 13. C-KYC FORM (Only for Retail/Individual customers, claiming > ` 1Lakh)
7. Age proof (Driving License/ PAN card/ Passport/ Aadhaar copy^)* 14. Others (details) ____________________________________
Please attach all the documents as per above serial number. Films like x-ray film, CT Scan film, MRI Scan film, etc. are not required. Provide reports only
A12. Please provide the below details (all fields are compulsory)
• Proposer (policy holder)/ Employee name*(as per bank records):
• Proposer/ policy holder Bank account no.:
• Name of the bank:
• Branch name:
• IFSC code no. of the bank: PAN No. of the Proposer:
Claim documents to be dispatched to: ICICI Lombard Healthcare, ICICI Bank Tower, Plot No. 12, Financial District, Nanakram Guda, Gachibowli, Hyderabad, TS-500032
© Your Claim details are just an SMS away, Please SMS <KEYWORD> to 57 57 58
• Cashless Status: <KEYWORD> is “ILHC AL <12-digit-AL-No.>” • Claim Status: <KEYWORD> is "ILHC CL <12-digit-CL-No.>" • Payment details: <KEYWORD> is "ILHC PAY <12-digit-Claim-No.>"
(AL No. & CL No. is the one you have received on your mobile no. after intimating us)
Part - B (To be filled by Treating Doctor/ Hospital only)
B1. Details of the Hospital/ Nursing home in which treatment was taken
Name of the Hospital/ Nursing home:
Address:
City: State:
Pincode: Telephone no.: Mobile no.:
ROHINI ID*: Type of Hospital: Network Non Network . If Non Network, provide below details
Registration No. with State Code: _______________________ PAN: Number of Inpatient beds:
Facilities available in the hospital: OT: ICU:
B2. *Details of the attending Medical Practitioner/ Doctor/ Treating Physician or Surgeon
Name:
Qualification: Registration no:
Telephone no.: Mobile no.:
B3. Details of the patient admitted
Name of the patient:
IP Registration no.: Gender: T Age: Years Months Date of Birth:
Date of Admission: D D / M M / Y Y Y Y Time: Date of Discharge: D D / M M / Y Y Y Y Time:
Type of Admission: Emergency Planned Day Care Maternity
Type of Treatment: Surgical Procedure Multiple Surgical Procedure Medical Treatment
If Maternity, Date of Delivery: D D / M M / Y Y Y Y Gravida Status: G P A L
Premature Baby: Yes No
Status at time of discharge: Discharge to home Discharge to another hospital Deceased
Total claimed amount: `
B4. Details of the procedure
Pre-authorization obtained: Yes No If yes, Pre-authorization No.:
If authorization by network hospital not obtained, give reason: _________________________________________________________________
Date of injury sustained or disease/ illness first detected: D D / M M / Y Y Y Y
If Injury, give cause: Self inflicted Road traffic accident Substance abuse/Alcohol consumption Others ____________________
If Medico legal: Yes No Reported to police: Yes No MLC Report & Police FIR attached: Yes No (If yes, attach report)
FIR no.____________________________ If not reported to Police, give reason: _________________________________________________
If injury due to substance abuse/alcohol consumption, test conducted to establish this: Yes No (If yes, attach report)
B5. This section is mandatory only if your health policy is not provided by your employer
A) Diagnosis (ICD 10 Code primary & additional dignosis)
i) Primary diagnosis (with ICD 10 code )
ii) Additional diagnosis (with ICD 10 code)
iii) Procedure diagnosis (with ICD 10 PCS code)
B) Nature of surgery/ treatment given for present ailment
C) Date of first consultation (Prior to hospitalization)
D) Presenting complaints of the patient during admission
E) Past medical history of the patient along with duration of illness
(If yes, attach first & all past consultation paper)
F) Was the patient under influence of alcohol during admission
G) Whether the present treatment ailment is a complication of pre-existing disease ?
i) If yes, please specify the disease (or) complication of any previous surgery done ?
ii) If yes, please specify the details
H) Whether the disease/ disorder is congenital in nature ?
I) Number of in-patient beds in the hospital (including ICU)
Declaration by the hospital*
We hereby declare that the information furnished in this Claim Form is true & correct to the best of our knowledge and belief. If we have
made any false or untrue statement, suppression or concealment of any material fact, our right to claim under this claim shall be forfeited.
20191230010-JAN 31
2. TICK IF APPLICABLE RESIDENCE FOR TAX PURPOSES IN JURISDICTION(S) OUTSIDE INDIA (Please refer instruction B at the end)
B- Voter ID Card
C- PAN Card
D- Driving Licence Driving Licence Expiry Date D D M M Y Y Y Y
E- UID (Aadhaar^)
F- NREGA Job Card
Z- Others (any document notified by the central government) Identification Number
S- Simplified Measures Account - Document Type code Identification Number
^Mask first 8 digits of your aadhaar number in claim form and claim documents submitted.
4.2 CORRESPONDENCE / LOCAL ADDRESS DETAILS * (Please see instruction E at the end)
Same as Current / Permanent / Overseas Address details (In case of multiple correspondence / local addresses, please fill ‘Annexure A1’)
Line 1*
Line 2
Line 3 City / Town / Village*
District* Pin / Post Code* State / U.T Code* ISO 3166 Country Code*
4.3 ADDRESS IN THE JURISDICTION DETAILS WHERE APPLICANT IS RESIDENT OUTSIDE INDIA FOR TAX PURPOSES* (Applicable if section 2 is ticked)
Same as Current / Permanent / Overseas Address details Same as Correspondence / Local Address details
Line 1*
Line 2
Line 3 City / Town / Village*
State* ZIP / Post Code* ISO 3166 Country Code*
6. DETAILS OF RELATED PERSON (In case of additional related persons, please fill ‘Annexure B1’ ) (please refer instruction G at the end)
Addition of Related Person Deletion of Related Person KYC Number of Related Person (if available*)
Related Person Type* Guardian of Minor Assignee Authorized Representative
Prefix First Name Middle Name Last Name
Name*
(if KYC number and name are provided below details of section 6 are optional)
PROOF OF IDENTITY [PoI] OF RELATED PERSON* (Please see instruction (H) at the end)
B- Voter ID Card
C- PAN Card
D- Driving Licence Driving Licence Expiry Date D D M M Y Y Y Y
E- UID (Aadhaar^)
F- NREGA Job Card
Z- Others (any document notified by the central government) Identification Number
S- Simplified Measures Account - Document Type code Identification Number
7. REMARKS (If any) Mobile no. / Email-ID (Please refer instruction F at the end)
8. APPLICANT DECLARATION
I hereby declare that the details furnished above are true and correct to the best of my knowledge and belief and I undertake to inform you of any changes
therein, immediately. In case any of the above information is found to be false or untrue or misleading or misrepresenting, I am aware that I may be held liable
for it. [Signature / Thumb Impression]
I hereby consent to receiving information from Central KYC Registry through SMS/Email on the above registered number/email address.
Date D D M M Y Y Y Y Name
Emp. Name Code
Emp. Code
Emp. Designation
Emp. Branch
[Institution Stamp]
[Employee Signature]
^Mask first 8 digits of your aadhaar number in claim form and claim documents submitted.
CENTRAL KYC REGISTRY | Instructions / Checklist / Guidelines for filling Individual KYC Application Form
General Instructions:
1 Fields marked with ‘*’ are mandatory fields.
2 Tick ‘ü ’ wherever applicable.
3 Self-Certification of documents is mandatory.
4 Please fill the form in English and in BLOCK Letters.
5 Please fill all dates in DD-MM-YYYY format.
6 Wherever state code and country code is to be furnished, the same should be the two-digit code as per Indian Motor Vehicle, 1988 and ISO 3166 country code respectively list
of which is available at the end.
7 KYC number of applicant is mandatory for updation of KYC details.
8 For particular section update, please tick (ü) in the box available before the section number and strike off the sections not required to be updated.
9 In case of ‘Small Account type’ only personal details at section number 1 and 2, photograph, signature and self-certification required.
B Clarification / Guidelines on filling details if applicant residence for tax purposes in jurisdiction(s) outside India
1 Tax identification Number (TIN): TIN need not be reported if it has not been issued by the jurisdiction. However, if the said jurisdiction has issued a high integrity number with
an equivalent level of identification (a “Functional equivalent”), the same may be reported. Examples of that type of number for individual include, a social security/insurance
number, citizen/personal identification/services code/number, and resident registration number)
D Clarification / Guidelines on filling ‘Proof of Address [PoA] - Current / Permanent / Overseas Address details’ section
1 PoA to be submitted only if the submitted PoI does not have an address or address as per PoI is invalid or not in force.
2 State / U.T Code and Pin / Post Code will not be mandatory for Overseas addresses.
3 In case of Simplified Measures Accounts for verifying the address of the applicant, any one of the following documents can also be submitted and undernoted relevant code
may be mentioned in point 4.1.
Document Code Description
01 Utility bill which is not more than two months old of any service provider (electricity, telephone, post-paid mobile phone, piped gas,
water bill).
02 Property or Municipal Tax receipt.
03 Bank account or Post Office savings bank account statement.
04 Pension or family pension payment orders (PPOs) issued to retired employees by Government Departments or Public Sector
Undertakings, if they contain the address.
05 Letter of allotment of accommodation from employer issued by State or Central Government departments, statutory or regulatory
bodies, public sector undertakings, scheduled commercial banks, financial institutions and listed companies. Similarly, leave and
license agreements with such employers allotting official accommodation.
06 Documents issued by Government departments of foreign jurisdictions and letter issued by Foreign Embassy or Mission in India.
E Clarification / Guidelines on filling ‘Proof of Address [PoA] - Correspondence / Local Address details’ section
1 To be filled only in case the PoA is not the local address or address where the customer is currently residing. No separate PoA is required to be submitted.
2 In case of multiple correspondence / local addresses, Please fill ‘Annexure A1’
H Clarification / Guidelines on filling ‘Related Person details – Proof of Identity [PoI] of Related Person’ section
1 Mention identification / reference number if ‘Z- Others (any document notified by the central government)’ is ticked.
List of two – digit state / U.T codes as per Indian Motor Vehicle Act, 1988
CENTRAL KYC REGISTRY | Know Your Customer (KYC) Application Form | Individual | Correspondence / Local Address
Important Instructions:
A) Fields marked with ‘*’ are mandatory fields. E) List of State / U.T code as per Indian Motor Vehicle Act, 1988 is available at the end.
B) Please fill the form in English and in BLOCK letters. F) List of two character ISO 3166 country codes is available at the end.
C) Please fill the date in DD-MM-YYYY format. G) KYC number of applicant is mandatory for update application.
D) Please read section wise detailed guidelines / instructions H) For particular section update, please tick ( ) in the box available before the
at the end. section number and strike off the sections not required to be updated.
2. CONTACT DETAILS (All communications will be sent on provided Mobile no./ Email-ID) (Please refer instruction F at the end)
3. APPLICANT DECLARATION
I hereby declare that the details furnished above are true and correct to the best of my knowledge and belief and I undertake to inform you of any changes
therein, immediately. In case any of the above information is found to be false or untrue or misleading or misrepresenting, I am aware that I may be held
liable for it.
[Signature / Thumb Impression]
CENTRAL KYC REGISTRY | Know Your Customer (KYC) Application Form | Individual | Related Person
Important Instructions:
A) Fields marked with ‘*’ are mandatory fields. E) List of State / U.T code as per Indian Motor Vehicle Act, 1988 is available at the end.
B) Please fill the form in English and in BLOCK letters. F) List of two character ISO 3166 country codes is available at the end.
C) Please fill the date in DD-MM-YYYY format. G) KYC number of applicant is mandatory for update application.
D) Please read section wise detailed guidelines / instructions H) For particular section update, please tick ( ) in the box available before the
.at the end. section number and strike off the sections not required to be updated.
Addition of Related Person Deletion of Related Person KYC Number of Related Person (if available*)
Related Person Type* Guardian of Minor Assignee Authorized Representative
Prefix First Name Middle Name Last Name
Name*
(If KYC number and name are provided, below details of section 1 are optional)
PROOF OF IDENTITY (PoI) OF RELATED PERSON* (Please see instruction (H) at the end)
B- Voter ID Card
C- PAN Card
D- Driving Licence Driving Licence Expiry Date D D M M Y Y Y Y
E- UID (Aadhaar^)
F- NREGA Job Card
Z- Others (any document notified by the central government) Identification Number
S- Simplified Measures Account - Document Type code Identification Number
2. APPLICANT DECLARATION
I hereby declare that the details furnished above are true and correct to the best of my knowledge and belief and I undertake to inform you of any changes
therein, immediately. In case any of the above information is found to be false or untrue or misleading or misrepresenting, I am aware that I may be held
liable for it. [Signature / Thumb Impression]
Date D D M M Y Y Y Y Name
Emp. Name Code
Emp. Code
Emp. Designation
Emp. Branch
[Institution Stamp]
[Employee Signature]
^Mask first 8 digits of your aadhaar number in claim form and claim documents submitted.
Mailing Address: ICICI Lombard Healthcare, ICICI Bank Tower, Plot No. 12, Financial District, Nanakram Guda, Gachibowli, Hyderabad, Telangana-500032
Registered Office Address: ICICI Lombard House, 414, Veer Savarkar Marg, Near Siddhi Vinayak Temple, Prabhadevi, Mumbai 400 025.
Visit us at: www.icicilombard.com. • E-Mail us at: ihealthcare@icicilombard.com.• Toll Free Number: 1800 2666.
• Toll Free Fax Number: 1800 209 8880 • IRDA Registration No. 115