Professional Documents
Culture Documents
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the appreciative attitude to suppliers, vendors, delivery
people, and of course, customers.
Vendor needs
◦ to know why they are there – what is expected?
◦ to know where the boundaries are – requirement /
profits
◦ to understand the Rules of business with customer
◦ clear direction, redirection, and healthy criticism
Customer needs
◦ to know how his own organization operates
Staff, purchasing, contracts, bidding, politics
◦ to provide ongoing correction, criticism, and
prioritization
◦ to have professional approach by vendor
◦ to have complete solution package from vendor
15
Time
◦ Geographical location
near or far, distance would add in indirect costs/time
Cost 30 0.20 6
Quality 20 0.20 4
Others 20 0.10 2
Capability 10 0.20 2
Cost
Quality
Others
Capability
TOTAL
SCORE