REQUIREMENTS ANALYSIS

Purpose :

A Housekeeper, is responsible for taking care of a building's general cleanliness to provide

tidy and sanitary amenities to guests and residents. Their duties include cleaning floors,
making beds and dusting surfaces throughout a home or other building.

Audience :

The audience for the Housekeepers are the customers, the home owners, the hotel
management,

Scope :

Most housekeepers work in precise areas of housekeeping, counting with the laundry room,
ironing and laundering towels and sheets and cleaning rooms and other division. Hotel
housekeeping skills also include a knowledge of emptying trash, cleaning windows and bed
making.

OBJECTIVES :

 To maintain overall cleanliness of the entire hotel at all times.

 To perform cleanliness duties most efficiently and effectively.
 To use good quality, safe cleaning equipment and chemicals.
 To manage laundry and linen.
 To control pests.

Definitions :

Housekeeping is an operational department in a residential or commercial residences, Hotels

and lodging customers which is responsible for cleanliness, maintenance, aesthetic upkeep of
rooms, public area, back area and surroundings. A hotel or an house residential survives on
the sale of room, food, beverages and other minor services such as the laundry, health club
spa and so on.