QUIZ 4

False A satisfied employee is one that works eve without a salary.

Cellular Manufacturing Layout A kind of facility layout that allows the company to have a
quicker response to quality problems and efficient we flour space.
False The operations manager’s job includes job designing where
workers need to understand behavior of CEO’s.
Job Enrichment A job design strategy when people experiencing boredom and
monotony as a product of work specialization.
Fixed Position Layout A company is engaged in the production of missile that requires
the installation of heavy equipment, that transferring may cause
effects, what layout is best for the company?
False The relational perspective of work design says that employees are
taking the initiative and get more involved in decisions that affect
their work.
Satisfied Employees Manifestation of a well designed job
False Designing a motivating job means adopting job rotation at all
levels of the structure to have a fresher environment.
False The practice perspective of work design focuses on how people’s
tasks are based on social relationship.
Product Layout A kind of facility layout whose disadvantage can shut down the
entire operation especially if there is a breakdown in one
workstation.
Job Enlargement It is a horizontal expansion of job to minimize dysfunctional
behavior like boredom and monotony.
Value The term associated w/ ergonomics except:
Increase Prevention Cost Which statement is not true about ergonomics when applied to
the business .
A new facility is constructed The planning of facility is important when
Job Designing Dirty Rodrigo Umali a CEO of Company A is preparing a new
incentive plan to increase motivation of workers, the action of
CEO refers to what strategy as discussed in facility and work
design.
True The 2 broad objectives of job design is to meet firm’s
competitive priorities and making the job safe for workers.
Virtual Team A type of team used for vertical job enrichment where people do
not meet physically but uses technology to discuss issued
problems that besets the organization.
Hospital Example of a company best exemplify the use of a process layout
Job Enrichment It is vertical expansion of responsibilities w/ corresponding
authority to minimize the effects of work specialization.
Handling disputes caused by individual Job designing includes the ff. except:
difference
 QUIZ 5
False The non-bottleneck management principles say that an hour
lost at a bottleneck resource is an hour lost for the entire
process or factory output.
Average unit of cost of a produced good Which statements is true about economies of scale?
decreases
True Based on the demand versus capacity problem structure,
average demand is below capacity.
True Diseconomies of scale occurs when the average unit cost of
the goods or service increases as the capacity or volume of
processes increase.
False When capacity exceeds demand, it means that demands is
above average demand.
False Change labor skill mix can be the strategy to stimulate
demand.
Organizational relationship of employees Possible causes of diseconomies of scale except:
are very high
Have an effective promotional strategy A strategy to undertake to stimulate demand.
A plan to construct new production center Identify a situation that requires long-term capacity
to cater demands decisions.
Includes lay outing strategy Which statement is not true about Revenue Management
system?
A proactive strategy to respond to future Which statement is true about lag capacity strategy? *(not?)
demands
Sell unused capacity A strategy to adjust short-term capacity levels.
It is also known as lead demand strategy Which statement is true about a "lead capacity strategy
Bottleneck Stern rules passed by the government to stop the usual
operation because of Covid 19, is an example of what type
of constraints?
Non physical constraint A redundant, circuitous and in-efficient management
system is an example of what type of constraints
True Capacity management is eliminating redundant activities
that may result to diseconomies of scale
True Diseconomies of scale occurs when the average unit cost of
the goods or service increases as the capacity or volume of
processes increase
Non-bottleneck constraint Slack time is an example of what type of constraint.
Capacity development cycle Which does not belong to the group talking about capacity
management strategy?
False Economies of scale is achieved when the average unit cost
of goods decreases as the capacity or volume of output
decreases
Bottleneck The lack of focus or skills of labor force is an example of
what type of constraints.
True Bottleneck management principle suggests that processes
for bottleneck work activities should be prioritized as not to
delay the whole process of production.
Increasing product lines An example of a situation that needs short term capacity
decisions.
True An example of short-term capacity decisions is planning to
expand product lines.
False Theory of Constraints are principles that focuses on
increasing total process throughput by minimizing the
utilization of all bottleneck work activities

QUIZ 6

A production of... will be the next president Which statement is not true about forecasting?
of the country
Minimize the number of personnel Strategy that can be used to increase or decrease capacity to
match current demand
Time serves analysis Which is considered to be a quantitative type of forecasting?
Delivery cost Which does not belong to the group?
Incur lowest possible cost in operation Purpose of inventory
Shortage costs It is the type of costs that is associated with stock keeping
unit (SKU) availability when needed to meet demands.
Smoothing demand using back ordering The process to increase demands in order to match capacity
strategy
Delphi technique A type of qualitative technique that makes use of expert
opinion.
Time series analysis It is a type of qualitative forecast that predicts future events
by analyzing the trends of the past, like documenting past
five years of sales performance.
Predicting level of demand Economic forecasts include the following except:

Maximize overhead cost Which is not the objective of resource management?

Knowledge management An option to manage demand except:
Quality management Inventory management involves the following except:
Market research Which is considered to be a qualitative type of forecasting?
Forecasting is used to craft monetary and Which statement is not true about the importance of
fiscal policies forecasting?
a. Short term capacity decision The number of nurses on call during a holiday is an example
of
c. Execution Refers to moving work from one workstation to another,
assigning tasks, setting priorities for job, scheduling
equipment and controlling processes.
b. Be aware of seasonal changes. The following are needs of an organization for staff
scheduling EXCEPT
c. bottleneck work activity An activity that effectively limits the capacity of the entire
process
c. 1st statement is false and 2nd statement is 1st statement: Capacity levels that are limited by machines
true and equipment availability are easier to change in the short
run because of high capital expenses 2nd statement: Labor
capital can usually be managed easily through short term
changes in workforce levels and schedules.
c. Flexible Employees might work certain hours in the office and
complete the rest of their work at home or remotely
elsewhere is an example of what type of work schedule for
employees?
b. Sequencing M7. SCHEDULING, SEQUENCING, AND QUALITY
MANAGEMENT It refers to the assignment of start and
completion times to particular jobs, people or equipment.
c. How much to order and when to order What are the two basic questions in inventory management?
c. Both statements are true 1st statement: While reducing employees labor can cut cost,
it is essential always to have a backup if an employee calls
off, 2nd statement: Keeping application work of qualified
candidates or a list of available freelancers can help cover
work unit until you fill open position.
a. Histogram A basic statistical tool that graphically shows the frequency
or number of observations of a particular value or within a
specific group.
d. Freelance What type of work schedule are induvial often paid after a
project rather than the number of hours they work?
c. Both statements are true 1st statement: Top management needs to understand the role
of inventories in a company's financial performance,
operational efficiency, and customer satisfaction and strike
the proper balance in meeting strategic objectives. 2nd
statement: The availability of inventory can also affect the
company's reputation and customer retention, and falling to
rent to a customer because a previous customer damaged the
rental unit can result in a challenging customer service
encounter.
b. Cause and Effect Diagram A Diagram that represents a chain of relationship s is often
called a fish bone diagram.
a. Shift work What type of work schedule are individuals often paid after a
 project rather than the number of hours work?
a. long range Which of the following is true? The impact pf strategies on a
company's general and characteristic is
d. all of these Which of the following is an objective of scheduling?
c. Unanticipated event Safety capacity is most closely related to
d. Earliest Due Dates Which of the following job sequencing rule that scheduler
rules tends to maximize the number of job completed on
time?
b. 1st statement is false, and 2nd statement 1st statement: Falling to schedule enough employees to
is true cover a shift or over staffing and cutting someone's hours at
the last minute can increase employee morale. 2nd
statement: Be aware of seasonal changes and be read to
adjust work schedule to accommodate busy times.
a. Inventory control Safety stock is related to
d. seasonal demand Safety capacity is intended for all the following except
c. Shortage cost These costs can reflects backorders, lost sales, or service
interruptions for external customers, or cost associated with
disruption to manufacturing and assembly lines for internal
customers.
a. constrain In the Theory of Constrain, anything in organization that
limits it from moving toward or achieving its goal is callled
c. Demand forecast In terms of operations management, the forecast which
projects a company's sales is called:
a. Shift work Refers to non traditional work hours.
b. a product or service that confirms to the Quality management includes forming and directing a team
required specifications. of people to achieve a quality goal within an effective cost
and time frame that results in ______
c. Theory of Constraints A set of principles that focuses on increasing total process
throughput maximizing the utilization of all bottleneck work
activities and workstations.
c. Work Schedule Refers to the specified days and times that employees is
expected to complete the task of their of their employment
position.
b. Prediction An estimate of a future events is achieved through subjective
considerations other than paste data
d. Disaggregation The processes of translating aggregate plan into short term
operational plan that provide the basics for weekly and daily
schedules and detailed resources requirements.
a. Quality Management Refers to systematic policies, methods, and procedures to
ensure that goods and services are produced with appropriate
quality levels to meet customers' needs.
d. Safety stock inventory Refers to an additional amount kept over and above the
average amount required to meet demand.
a. 1st statement is true, and the 2nd 1st statement: By hiring additional workers as needed or
statement is false laying off workers not currently required to meet demand,
firms can balance capacity and demand .
d. Maintain sufficient inventory Which of the following is not an objective of resource
management?
a .Job sequencing The process addresses potential scheduling issues within

a. Capacity
a. Economies of scale
a. Forecasting
a. Hire staff and make a product for
inventory
c, Both statements are true
b. Sequencing
b. Inventory holding costs
d.. All of the above
c. Both statements are true
c. Both statements are true
d. Gap 5 represents a mismatch between
management perceptions of what constitute model?
good performance and the actual job and
process design specifications
Both statements are true
b. Amount of warehouse space to rent for a Which of the following is a short term capacity decision?
new promotional item
c. Both statements are true
production that may lead to lack of efficiency.
M5. Capacity Management
A measure of the capacity of a manufacturing or service
system to perform its intended function
These are achieved when the average unit cost of a good or
service decreases as teh capacity and/ or volume of
throughput increases
M6. FORECASTING,MANAGING INVENTORIES, AND
RESOURCE MANAGEMENT
An inference of what likely to happen in the future
For a car manufacturer, the long term view is that demand
will exceed capacity. and in the short term , demand equal
capacity. What decision should the operation manager take
about recruitment and training new operative?
1st statement: High quality of goods and services provides
an organization with a competitive edge 2nd statement:
Quality must be addressed throughout the vale chain,
beginning with supplier, and extending through operations
and post sales services.
It refers to determining the order in which jobs or tasks are
processed.
The cost of insurance and taxes are included in
Which of the following cost is associated with inventories?
1st statement:: Forecasting are possible only when a history
of data exist and can reasonable inferences based on that
data 2nd statement: Forecasting are both accurate and
intuitive predictions of the future.
1st statement Advertising , direct marketing, and other forms
of promotion are used to shift demand 2nd statement;
Service Industries can smooth demand by taking reservation
or making appointments to avoid walk-in customers.
Which of the following statements is not true about the GAP
1st statement: good schedules and sequences leads to
efficient manufacturing and service plans and better
customer service 2nd statement: Scheduling applies to all
aspects of the value chain- planning and releasing orders in a
factory : determining work shifts for employees, and making
deliveries to customers.
1st statement:: Forecasts provide a basis for coordinating
plans for activities in various parts of a company. 2nd
statement: Forecasting is a critical part of an operations
manager's function and essential to financial, marketing, and
HR manager.
c. one large capacity increases The advantage of long term strategy is is that the fixed cost
of construction and operating system setup need to be
incurred only once and thus the form can allocate these cost
over one large project.
d. All the given Resources are in the form of
b. 1st statement is false, and 2nd statement 1st statement: Forecasting aids short-term planning but does
is true not apply to long-term planning. 2nd statement: Businesses
must develop forecasts of the demand level, which the
company should prepare to meet.
d. A seasonal demand good A focused factory is least likely to focus on
b.. Longest Processing Time Which of the following job sequencing rules that scheduler
can reduce a large amount of much more time consuming
jobs at the end of the job schedule?
b. Diseconomies of scale This occurs when when he average cost of the good or
service begin to increase as the capacity and/or volume of
throughput increases
d. Focused strategy A way to achieve economies of scale without extensive
investments in facilities to maximize efficiency and
effectiveness and capacity by focusing on a narrow range of
goods or services, target market segments, and dedicated
processes to maximize efficiency and effectiveness
a. Long term capacity decision The construction of a new manufacturing plant is an example
of
b. Work-in process inventory This consists of partially finished products to various stage
of completion that are awaiting further processing
a. Quality Control A process through which a business seeks to ensure that
product quality is maintained or improved.
a. Demand Management Pricing and promotion can increase or decrease demand or
shift to other periods is an example of what aggregate
planning decision option?
a. Shortest Processing Time. Which of the following job sequencing rules tend to
minimize the average number of jobs in the system?
b. Reducing manpower Which of the following is not a target of Total Quality
Management
c. Split A service staff will work the first shift for the breakfast rush,
check out and then return to work the busy lunch rush a few
hours later is an example of what type of schedule?
a. Resource management Deals with planning, execution, and control of all the
resources that are to produce goods or provide services in a
value chain.
c. Both statements are true 1st statement: When short term demand exceeds capacity, a
firm must temporarily increase to capacity or be unable to
meet all of the demand. 2nd statement: Id .falls well below
capacity, idle resources reduce profits
b. small capacity increases that match The long term capacity expansion strategy that can be called
demand a capacity straddle strategy is
a. Machine Which of the following is not an inventory?
d. All of these Which of the following affect capacity planning
1st statement is false, and 2nd statement is 1st statement: Most service organization require as many
true levels of intermediate planning (Level 2) as goods producing
firm, 2nd statement: Service firm frequently take their
aggregate plans and disaggregate them to the execution level
as detailed frontline staff and resource schedules, job
sequences, and service encounter execution.
d. Operational forecast The following are the significant types of forecasting in
planning the future of operations, EXCEPT