22/12/2021, 10:07 Knowledge Page - EpicCare

Invalid Sold To Customer KB0074344

 Authored by Stacy Harley •  101 Views •  2y ago

Issue

Error When Processing Drop Ship via Drop Shipment Entry

Business Layer Exception

Invalid Sold To Customer.

Exception caught in: Epicor.ServiceModel

Error Detail

============

Correlation ID: 737cd997-c5fc-4f4c-a9b0-8e8b0ea887fb

Description: Invalid Sold To Customer.

Program: Erp.Services.BO.DropShip.dll

Method: DropShipHeadBeforeUpdate

Line Number: 2465

Column Number: 17

Table: DropShipHead

Field: ShipToCustNum

Client Stack Trace

==================

at Epicor.ServiceModel.Channels.ImplBase`1.ShouldRethrowNonRetryableException(Exception ex,
DataSet[] dataSets)

at Erp.Proxy.BO.DropShipImpl.Update(DropShipDataSet ds)

at Erp.Adapters.DropShipAdapter.OnUpdate()

at Ice.Lib.Framework.EpiBaseAdapter.Update()

at Erp.UI.App.DropShipmentEntry.Transaction.Update()
 

Error

Business Layer Exception

Invalid Sold To Customer.

https://epiccare.epicor.com/epiccare?id=epiccare_kb_article&sys_id=bf05b5aadbb408d498710c65ca96193b 1/2
22/12/2021, 10:07 Knowledge Page - EpicCare

Exception caught in: Epicor.ServiceModel

Error Detail

============

Correlation ID: 737cd997-c5fc-4f4c-a9b0-8e8b0ea887fb

Description: Invalid Sold To Customer.

Program: Erp.Services.BO.DropShip.dll

Method: DropShipHeadBeforeUpdate

Line Number: 2465

Column Number: 17

Table: DropShipHead

Field: ShipToCustNum

Client Stack Trace

==================

at Epicor.ServiceModel.Channels.ImplBase`1.ShouldRethrowNonRetryableException(Exception ex,
DataSet[] dataSets)

at Erp.Proxy.BO.DropShipImpl.Update(DropShipDataSet ds)

at Erp.Adapters.DropShipAdapter.OnUpdate()

at Ice.Lib.Framework.EpiBaseAdapter.Update()

at Erp.UI.App.DropShipmentEntry.Transaction.Update()
 

Resolution

Review related Purchase Order to see if it  is closed, if so, reopen the PO and then try processing Drop
PO

Review Sales Order Line/Release to confirm they are Open. If not, reopen Release and Line and they
try processing Drop PO.
 

Notes

N/A

https://epiccare.epicor.com/epiccare?id=epiccare_kb_article&sys_id=bf05b5aadbb408d498710c65ca96193b 2/2