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We believe:

Employee Handbook
In you. We’re here to improve lives and the world through technology
lifecycle solutions. 
We’re here to guide innovation forward.
And it all begins with you.
Who you are, how you think, and what you do at work.
Each one of us.
And all of us.
Together, we advance human enterprise at Arrow and at large.
Now and Five Years Out.

Welcome to Arrow.
In we. Behind every great moment in history was a team.
Working with an inherent understanding that the whole is far greater
than the sum of its parts.
Whether fostering relationships with coworkers or customers,
we know that guiding innovation forward calls upon a greater power.
The power of we.
All great things involve a process, a delicate dance that requires
mutual respect, professional ethics, and a shared set of standards.
Technology has come far, and together we will take it even further.
Together, we’ll do our best thinking.
Together, we’ll help create a better tomorrow.

Because we believe in we.


In us. Like astronauts, scientists, and neurosurgeons, we know
that confidence and belief in ourselves is paramount.
It takes equal parts foresight and intuition to live in the world
of Five Years Out.
It takes a team of dreamers and doers.
Forward thinkers and agents of change, aspiring for a future
that’s within our collective grasp.
We wholeheartedly believe in what’s coming, and in our
ability to help others get there.
Everyone at Arrow embraces the same goal.
Moving forward.

Always forward.
Employee
Handbook
Table of
Contents
13. Words We Believe In
17. Rules We Work By
Words
We Believe In

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Ethical
We believe in and behave with integrity and respect at all times, when everyone is
watching and when no one is watching.

Open-Minded and Courageous


We believe in and behave with well-intended curiosity, welcoming diverse ways
of thinking and working, expanding our mind- and behavior-sets, when venturing
and when persevering.

Results-Oriented and Accountable


We believe in and behave with responsibility and ownership for the quality of our
work, when accomplishing intended outcomes and when course correcting.

One Arrow
We believe in and behave with the broadest view of our organization,
understanding the vital role we each play for the greatest good of all stakeholders.

Innovative
We believe in original thinking and executing new ideas, continuously adapting
our mind- and behavior-sets to create increased value.

Customer Centricity
We believe in and behave with a customer-first orientation, earning trust and
loyalty, and driving repeat and growing business.

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Rules
We Work By

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Introduction
Arrow employs thousands of Because we are a global company,
employees in more than 300 locations our policies espouse local and
worldwide. Each and every employee extraterritorial labor/employment
that makes up our diverse footprint is laws and regulatory requirements.
selected for their own unique ability As a result, Arrow Electronics
and background. But we all have continues to acknowledge and
one thing in common. The collective abide by these regional regulatory
commitment toward creating an requirements as both an industry
innovative workplace. This collective leader and an active member in the
commitment is nurtured by our local communities in which we reside.
respect for policies and regulations
The following policies have been
we believe in and work by. As an Arrow
set in place at Arrow worldwide to
employee, honoring these policies and
promote success for all involved in
regulations is imperative to our culture.
the world of Five Years Out at Arrow.

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Arrow Property No-Solicitation and Bulletin Boards
Work areas, desks, lockers, files, disks, inventories, supplies, equipment, Arrow’s no-solicitation policy outlines the restrictions for distributing materials
machinery, computer systems, e-mail, electronic devices, and any Confidential and soliciting funds, donations and signatures in activities or group. Solicitation
Information, Intellectual Property, and Arrow Systems are the sole property by employees for any purpose during working time or on Arrow’s systems is
of Arrow. This property is essential to the operation of Arrow’s business and, prohibited. Distribution of literature during working time, in working areas,
consequently, is not to be misused, used for inappropriate purposes, removed or using Arrow Systems or bulletin boards, is also prohibited.
from Arrow premises, sold, loaned, given away, or otherwise disposed of,
regardless of its condition or value, without proper authorization. Policy Link

Policy Link

Attendance and Punctuality


A dependable workforce is an essential element in providing high quality services
Computers, Internet, Email, Other Resources to our customers. Your punctuality and regular attendance are vital to satisfying
While employed with Arrow, our employees are encouraged to use any customers and keeping operations running smoothly. You are expected to come
company-owned equipment and resources necessary to be productive for work. to work on time and schedule time off in advance with your supervisor. If you are
They are also expected to help us uphold our Computer, Internet, Email, and unable to report to work at the start of any workday or are unable to arrive on time,
Resource policies, to maintain accountability in the workplace. you must notify your supervisor.

Policy Link Policy Link

Social Media Time Off/Paid and Unpaid Leave


Social Media is a necessary part of today’s business world, and we urge our
Arrow recognizes that time away from work is important for a healthy and
employees to get involved in Arrow’s various social media outlets. That being said,
productive workforce. Practices vary by country and are aligned to local
all Arrow employees are expected to know and follow our social media policy
regulatory requirements and market practices, but typically include paid time off
in order to represent Arrow in a professional and consistent manner while
in the form of public holidays, vacation/annual leave, and sick time. In addition,
operating online.
employees may be eligible for other paid and unpaid time-off/leave of absence
programs that vary locally. Specific information regarding eligibility and usage of
Policy Link
these programs are detailed in the applicable policy.

Policy Link

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Hours of Work and Time Reporting
Employees are expected to adhere to the standard hours of work for the position
and the regular work week of the department. Adjustments to the established
schedule cannot be made without prior approval of your supervisor. Time reporting
requirements vary by country and role – refer to the applicable policy for details.

Policy Link

Equal Employment Opportunity


Arrow is firmly committed to a policy of equal employment opportunity for all
qualified persons without regard to disability, race, color, religion, national origin,
age, gender, sexual orientation, gender identity or expression, or any other
characteristics protected by law. None of these personal attributes may play any
part in any employment decision, including recruitment, hiring, promotion, transfer,
rate of pay, training and termination.

Policy Link

Harassment and Discrimination


Arrow is committed to a work environment in which all individuals are treated with
respect and dignity. Such a work environment cannot exist in the presence of
harassment or discrimination, which are contrary to Arrow’s policies and interests.

Policy Link

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Nepotism
Arrow respects the privacy of all its employees, and we understand that
all individuals are entitled to freely choose their personal associations and
relationships. That being said, we also understand that certain relationships have
the potential to compromise, or appear to compromise, the fairness and objectivity
of employment and business decisions and the discharge of other professional
duties. Each of our employees is responsible for upholding our Nepotism policy,
to ensure a fair and balanced workplace for all involved.

Policy Link

Open Door
Arrow has an open door policy. If you wish to discuss any matter directly with
someone at a level higher than your supervisor, you are encouraged to do so.
No supervisor may restrict or discourage your exercise of this policy, and you
should use this policy without fear of reprisal.

Policy Link

No Retaliation
Arrow prohibits retaliation against any employees because they in good faith
reported any suspected violation of law or policy, utilized the open door policy,
participated as a witness in an internal investigation, or exercised any rights
protected by law.

Policy Link

Employee Records
Employee personnel records are maintained by Arrow Human Resources and are
considered confidential business records and as such are the property of Arrow.
You may request access to your personnel file record by submitting a written
request to Human Resources.

Policy Link
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Professional Dress & Grooming Smoke-Free Workplace
All Arrow employees are expected to dress and groom in a professional manner The health and safety of our teams, customers, and clients is a subject we take
appropriate to their job responsibilities. Our employees are the face of Arrow, and to heart. It’s why we maintain an entirely smoke-free workplace policy. To protect
are therefore expected to use common sense regarding appropriate work attire. and enhance our indoor air quality and to contribute to the health and well-being
At any given moment, customers, suppliers, candidates, and other guests could of all employees. This policy includes the use of any and all tobacco and smoking
visit any of our facilities, and by helping to uphold this policy, you help us to present products, including chewing tobacco and electronic cigarettes (e-cigarettes).
Arrow in a consistently professional light.
Policy Link
Policy Link

Drug and Alcohol-Free Workplace


Workplace Violence At Arrow, we maintain a drug and alcohol-free workplace, and each of our
employees is expected to work together to uphold this policy. This not only allows
Arrow is fully committed to maintaining a safe workplace, free from violence or us to maintain a safe and productive work environment, but ensures an unwavering
the threat of violence. We take the safety of all employees, customers, and clients degree of professionalism and consistency when dealing with coworkers, clients,
seriously, and expect all employees to work in accordance with our workplace contractors, visitors, and vendors.
violence policy. This policy extends to all employees, contractors, public visitors,
clients and anyone else whom you come into contact with during work. Our Policy Link
employees play a fundamental role in upholding this policy, and are expected to
minimize workplace violence by reporting any concerns or violent acts promptly.

Policy Link Employment Status Classification


Employment status classification is the status of an Arrow employee based on
the parameters of their role at Arrow. As a global company, Arrow observes legal
requirements that apply to employment status classifications worldwide and its
Commitment to Safety policies are formulated in a manner that supports these regulatory requirements.
Arrow is fully committed to maintaining a safe workplace for employees. To
Policy Link
achieve this goal, Arrow has established procedures, policies, and rules designed
to ensure, to the best of its ability, the safety of every person located at one of
the Arrow’s facilities or operating a company vehicle. All employees, contractors,
visitors, and vendors are expected to uphold this policy, in order to promote a safe Corporate Disclosure Policy
work environment at all times.
As a publicly traded company, Arrow must comply with U.S. government regulations
Policy Link regarding the disclosure of information about the business. To avoid company and
individual risk, all employees must follow Arrow’s policy regarding material company
information and contact with the media and investment communities.

Policy Link

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We believe.

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