Students: Please fill out this cover sheet clearly and accurately.

Make sure you have kept

a copy of your work.

Student Melany Yinnet Barona Rodriguez 191498

Student ID
Name
BSBRSK501 14/12/2020
Unit Code Date of
and Name submission

I declare that
 these tasks are my own work.
 None of this work has been completed by any other person.
 I have not cheated or plagiarised the work or colluded with any other student/s.
 I have correctly referenced all resources and reference texts throughout these
assessment tasks.
 I understand that if I am found to be in breach of policy, disciplinary action may be
taken against me.

Student
Signature

Assessment Task Task Result Date Type Of Submission

□ C (Competent) ☐ First submission

Role play □ NYC ☐ First re-submission
(Not Yet ☐ Second re-
Competent) submission
□ NA (Not Assessed)

Assessor feedback
Assessor Name Date

Assessor
Signature
 Document critical success factors, goals or objectives for area
P1
included in scope
P2 Obtain support for risk management activities
Communicate with relevant parties about the
P3
risk management process and invite
participation
P4 Invite relevant parties to assist in the identification of risks

Use tools and techniques to generate a list of risks that

P5
apply to the scope, in consultation with relevant parties
P6 Assess likelihood of risks occurring

P7 Assess impact or consequence if risks occur

P8 Evaluate and prioritise risks for treatment

Determine and select most appropriate options for
P9
treating risks
P10 Develop an action plan for implementing risk treatment

P11 Communicate risk management processes to relevant parties

consult and communicate with relevant stakeholders to

identify and assess risks, determine appropriate risk
P12
treatment actions and priorities and explain the risk
management processes
P13 develop and implement an action plan to treat risks

P14 maintain documentation

outline organisational policies, procedures and processes

P15
for risk management
  Task summary

For this task, you are required to participate in a meeting to consult on risk management,
and then develop a risk management plan.

 Resources and equipment required to complete this task

o Access to a simulated workplace environment – classroom.

o Space for a meeting.
o Role-play participants.
o Notebook or laptop for taking notes.
o Risk management plan template.

 When and where should the task be completed?

o You will do this task in the classroom which is set up as the simulated
workplace environment.

 What needs to be submitted?

o Email to CEO.
o Risk management plan.
o Emails to Administrative Manager and Marketing Manager with plan attached.

 Instructions:

o Please include the following details in the header section of each page of
your assessment document:

 Student Name and ID

 Course Code and title
 Unit Code and title
 Trainer and assessor name
 Page numbers

o Your assessor will advise as to whether you must email them your
completed assessment, submit the file on a USB drive or hand in a hard
copy.
 Task 2 – Role play, emails, Risk management plan

Read the scenario below and take part in the role play and the activities that follow:
The CEO and shareholders are impressed with your report and are confident in your
ability to handle the risk management plan. They have asked you to consult with the
Marketing Manager and the Office Manager to identify the five greatest risks to the
company and then develop a risk management plan for dealing with them. The Marketing
Manager and the Office Manager will be able to provide you with input as to what their
departments consider to be the greatest risks and provide some insight into treatment
options.
One of the risks identified already by the CEO is that the company’s disaster recovery
plan needs to be investigated and updated. This responsibility will fall on you as the
Operation’s Manager but will require input from the CEO. Last month there was a power
outage for 2 hours during an unexpected storm. According to the disaster recovery plan, a
generator would kick in after an outage of longer than one hour; however, this never
happened. If this happens again and the power outage was longer than three hours – this
could mean that many of the products in the process of production would spoil and losses
could be high. With new branches opening – product output will need to increase,
therefore this is a risk that the CEO is very uncomfortable about.

1. Send an email to the Marketing Manager and the Office Manager inviting them to the
meeting with a brief explanation of the purpose of the meeting and the input you
would like them to provide; as well as the details of time, date and location (your
assessor will provide you with the date and time for this assessment to take place).

Dear Marketing Manager and Office Manager

In order to analyze the risks that are currently being evidenced in

NatureCare, one of the most important is the power cuts that are
generating a negative impact on the production processes of the
organization, I want to invite you to a meeting that will take place on
next October 13 at 2:00 pm, in the Main Meeting Room of Nature Care.
We look forward to your timely assistance, any additional questions you
may have, you can contact me

Greetings
 2. Chair the risk consultation meeting.

During the meeting, your assessor will be looking to see that you:
 Summarise the situation and your findings from your briefing report to the CEO
and shareholders.
 Explain the risk management process.
 Invite participation on risks they have identified and which ones they feel are the
greatest.
 Come to an agreement on the five greatest risks to the company and
brainstorm treatment options and actions to be taken.
 Communicate effectively by using questioning and listening techniques to
encourage other’s opinions and clarify your understanding of them.

Minutes of the team meeting

Topics that were developed

Time Topic Observation

9:00 -9:10 Introduction
9:10 – 9:30 Risk Process Risk identification: it has to do with the
processes, activities and the
conceptualization of that risk.

Risk analysis: where we talk about the

causes, the effect and the controls that we
have by default.

Risk assessment: in which probability and

impact are combined.
9:30 – Discussion of According to the risk analysis, the electric
10:00 the major storm can generate a very high risk that
risks would imply financial losses for the
company, for this reason it is important to
manage the hiring of an electric plant, which
guarantees that the energy supply will be
available. throughout the entire process of
the operation.
The risk of the budget increase should also
be reviewed, according to the reports
generated by the financial manager, a
budget audit should be carried out.
There is also evidence of a gap in the
knowledge that the customer service team
has, it must be trained to advise customers,
this may be generating a risk of poor
customer service.
10:00 – Company Budget increase
11:00 Risk Analysis Staff Rotation
Customer Service Risk
Delay in decisions or lack of commitment on
the part of Management
Errors in risk identification and strategies
11:00 Closure of
-11:15 the meeting Generation of commitments and date of the
new meeting

3. From the risks identified in the consultative meeting, develop your risk management
plan for the top five risks. Your risk management plan needs to include:
 An assessment of the likelihood of the risks occurring, as well as the severity of
the risk should it occur.
 Identification of at least one suitable treatment measure for each of the five risks;
and priority rating (high, medium or low) to show the order in which risks must be
treated.
 An evaluation and prioritisation of risks for treatment.
 A risk action plan that sets out for each risk the:
 risk description
 impact of risk
 recommended actions
  resource requirements
 timelines
 responsibilities
 monitoring processes.

NatureCare Products

Risk Management Plan

The risk management process will be used by the management team to ensure risk control
methods are included in all organisational planning, management of operations and governance.

Definitions
The following definitions are based on the Australian and New Zealand Risk Management
Standard AS/NZS 4360:2004.

Risk
The chance of something happening which will have an impact upon objectives. It is measured in
terms of consequence and likelihood.

Likelihood
A qualitative description or synonym for probability or frequency.

Consequence
The outcome of an event or situation, expressed qualitatively or quantitatively, being a loss,
injury, disadvantage or gain. There may be a range of possible outcomes associated with an
event.

Risk assessment
The overall process of risk analysis and risk evaluation.

Risk treatment/control methods

Selection and implementation of appropriate options for dealing with risk.
Conceptually, treatment options will involve one or a combination of the following five strategies:
 Avoid the risk.
 Reduce the likelihood of occurrence.
 Reduce the consequences of occurrence.
 Transfer the risk.
 Retain/accept the risk.
Risk management process
The systematic application of management policies, procedures and practices to the tasks of
establishing the context, identifying, analysing, evaluating, treating, monitoring and
communicating risk.
Risk management procedure

Manage the collection of information about potential risks and also in the treatments and
controls of the risks, which were used from a variety of tools and the techniques for risk
management. This your method is important to be able to exchange the different ideas about
the potential risks, with the members of the organization and also to be able to manage a
PESTLE analysis to achieve the identification of the risks at an external level

Confirmation of the important risks or also of the different risk controls, it is important to
document the risk plan, for each of the identified risks to be able to analyze the consequences of
the risks

Manage all risk documentation

Risk assessment legend

Risk register

Scope of assessment: Manage the risk analysis

Critical success factors: Risk prevention strategy
Internal & external Organizational Managers Team
stakeholders: CEO
Employees
customers
Contractors
Client

Risk Consequ Severit Likelihoo Treatment Priority rating

ences y d Rating or control (high, medium or
Rating methods low)

Order of priority
Increase in Decrease in M P Manage the design H
turnover labor and
and work productivity implementation of
absences The learning wellness
curve of new programs, work
workers can environment and
generate training, to build
economic loyalty
losses for the
company
Increased
workload of
older
Workers
Increase in
the workload
of the
selection
department
Increased Non- S O Increase the H
competition compliance product portfolio
from with the according to the
companies objectives of needs of
that market the customers
natural Organization promote marketing
products Loss of mix strategies to
clients position the brand
Financial
losses
Decreased
positioning of
the
organization
Increase in Loss of S O Conduct monthly H
customer customers customer service
complaints Non- satisfaction
compliance surveys
Scope of assessment: Manage the risk analysis
Critical success factors: Risk prevention strategy
Internal & external Organizational Managers Team
stakeholders: CEO
Employees
customers
Contractors
Client

Risk Consequ Severit Likelihoo Treatment Priority rating

ences y d Rating or control (high, medium or
Rating methods low)

Order of priority
with Define a customer
Organization service policy
al objectives carry out market
Loss of study
company
positioning
Bad image of
the
Organization
Risk action plan

Description of risk Increase in turnover and work absences

Summary of recommended Manage the design and implementation of wellness programs, work
response and impact environment and training, to build loyalty

Proposed actions Decrease staff turnover

Resource requirements Human, technological and financial

Responsibilities The Human Resources department is responsible for the design,

implementation and execution of training programs, climate, culture and well-
being of Workers

Time October 2020 – June 2021

Reporting/Monitoring Human Resources Manager

Description of risk Increased competition from companies that market natural products
Increase the product portfolio according to the needs of customers
Summary of recommended
response and impact promote marketing mix strategies to position the brand

Proposed actions Marketing Manager, perform a market analysis of the needs of customers and
competition

Resource requirements Human, technological and financial

Responsibilities Manage a marketing strategy that allows to achieve the positioning of the
Organization

Time October 2020 – June 2021

Reporting/Monitoring Marketing Manager

 4. Send your risk management plan to your assessor for approval as the CEO; and once
it is approved send an email to the Marketing Manager and the Administrative
Manager advising them of the outcome of the meeting; their roles in the plan and
how they need to implement these actions and by when.

Dear Advisor,

In accordance with the previously identified risks, a risk plan was made that we request, please review it in
order to manage the execution of the risk plan

Greetings

What do I need to hand in for this task? Have I completed

this?
Email to CEO 
Risk management plan 
Emails to Administrative Manager and
Marketing Manager with plan attached 
Role Play Checklist
(To be completed by the trainer/assessor at the time of the role play/observation and
submitted by the student at the time of assessment submission.)

Student Name: Student ID:

Date of Assessment: Signed:

S N/S Comments and feedback to

To be assessed as satisfactory (S) in
student
this assessment task the participant
needs to demonstrate competency
in the following critical aspects of
evidence
a) Summarise the situation and findings
from the briefing report to the CEO
 
and shareholders.

b) Explain the risk management process.

 
c) Invite participation on risks identified
and which ones are the greatest.  
d) Come to an agreement on the
five greatest risks to the  
company and brainstorm
treatment options and actions to
be taken.
e) Communicate effectively by using
questioning and listening techniques  
to encourage other’s opinions and
clarify understanding of them.

f) Presented ideas clearly and concisely

 
g) Asking questions to find out team’s
views
 
h) Responded to these questions
 
i) Used active listening skills to confirm
and clarify information
 

Assessors Name: Title:

Signed: Date: