Description : Customer fully repaid but uncollected amount is happening in Bill (MDY1)

Case Type : Urgent

Environment : Production

Branch : MDY1 (eg AA19099GBYK3, AA19185YGNCC, AA192134ZDC6, AA19171K442Q,

AA19213HVM23)

Product Type : New Method 2 Year Semi

Product Code : 3051

Expected : Loan account must be closed and amounts are not remained.

Actual Results : Customer fully repaid but total amount due are remaining and uncollected amount is

happening.

Root Cause Analysis: TBD

Steps to Recreate:
AA19162LNNL8

Fig(1): Status is expired and amounts are remaining

Fig(2): On 11 JUN 2021, Interest amount collected again in payment schedule. (No need to collect interest upfront
amount)

Fig(3): Amounts are remaining in ECB

AA19155XRMVX

Fig(4): Status is expired and amounts are remaining

Fig(5): On 04 JUN 2021, Interest amount collected again in payment schedule. (No need to collect interest upfront
amount)

Fig(6): Amounts are remaining in ECB