BE BETTER

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OUR CHANGING WORLD LEADERSHIP
PG 6 COMPETENCY
DESCRIPTOR
MISC GROUP • Entrepreneurship
LEADERSHIP • Strategic Agility
COMPETENCIES: • Inspirational Leadership
WHAT IT MEANS • Build Relationships
PG 8 PG10

UNDERSTANDING YOUR DEVELOPMENT

THE LEADERSHIP JOURNEY
COMPETENCY PG 15
DESCRIPTORS
PG 10 YOUR ROLE
PG 16
Better Begins Here
Build the leader in you

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Our Changing World
The world today is changing around us faster than ever.
Not only are they changing, it is also getting much more difficult to anticipate.

Competition is rising Market dynamics are getting Technology is making us Nobody really knows
from everywhere. harder to predict. interdependent and allowing us what the future will
to connect like never before. look like!

But we know what we need to continue to succeed in this environment.
We need strong leaders at all levels.
• Leaders whose actions inspire others to dream more, learn more, do more and
be more;
• Leaders who understand the market, are able to spot opportunities and
persevere in delivery;
• Leaders who are agile and nimble to adapt to changes and
• Leaders who are able to foster deep meaningful relationships.

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MISC GROUP
LEADERSHIP
COMPETENCIES:
WHAT IT MEANS
The MISC Group Leadership Competencies is designed to arm you with
leadership skills, no matter what your role or title. The aim is to keep it simple
but effective and focused on the essential skills you need today.

ENTREPRENEURSHIP STRATEGIC AGILITY INSPIRATIONAL BUILD

• Understands the business and • Sets clear direction and
it’s market priorities
• Takes calculated risks • Creates competitive and
• Seizes business opportunities breakthrough plans
• Perseveres in our delivery with • Capable of adjusting and
discipline adapting to business
• Makes safety a priority conditions
• Comfortable in handling
uncertainties
• Makes tough decisions
LEADERSHIP RELATIONSHIPS
• Creates a safe environment for • Develops and maintains
others to express ideas and win-win relationships
thoughts • Appreciates diversity
• Keen to learn and relearn • Respect others and their
• Promotes continuous growth perspectives
for everyone • Champions customer focus
• Responsible and ethical • Conducts courageous
• Communicates with impact conversations

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understanding the
leadership competency
descriptors
The Leadership Competency descriptors sets the expectations of each
attribute for all levels of staff.

It aids in your conversation with your line manager in identifying your areas of
strength and development, and helps you plan your career.

The competency descriptors for each level of staff builds on increasing

complexity from the level below.

Example:
Entrepreneurship – Understands the business and its markets

EXECUTIVE MANAGER
I can explain the organization I can explain the key issues/
strategy and business model challenges faced by the business

This is an example where the behavior builds from an Executive to a Manager.

As an Executive, he/she is expected to be able to explain the organization’s

strategy and business model. However moving to a Manager’s level,
articulation of key issues or challenges within the business is expected, on top
of the ability to explain the strategy and business model.

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leadership competency descriptor

entrepreneurship
LEVEL COMPONENT

UNDERSTAND PERSEVERE IN
TAKE CALCULATED SEIZE BUSINESS MAKING SAFETY
THE BUSS. & ITS OUR DELIVERY
RISK OPPORTUNITIES A PRIORITY
MARKET WITH DISCIPLINE
NON EXEC

I can explain the

I know the impact of I contribute to my I am determine to I perform my work
core business of the
my action team’s initiative deliver in a safe manner at
organization all times

I understand how I organize my

I can explain
I can describe
things are done and workspace to
EXEC

the organization
risk areas related to
seek opportunities I recover quickly minimize the
strategy and
my work
for growth within despite setbacks likelihood of an
business model my area of accident or other
responsibility unsafe situation
MANAGER

I can explain
I make decisions I use broad range I control my own I check for and
the key issues/
that are guided by of resources to emotions and calm report potential
challenges faced
risk implications propose solutions others as well hazards to safety
by the business in the workplace

I demonstrate broad I can conduct

understanding risk assessments I anticipates I ensure follow-up
of the market to prepare the business needs I align the team action is taken to
SM

environment where organization and find alternative towards delivery remove hazards in
the organization for possible solutions the workplace
operates contingencies

I apply the
I establish I am open to new I do not I put in place
knowledge of the
organization risk perspectives/ideas compromise on control systems
GM

market environment
tolerance guidelines that have not been the quality of to ensure that
to improve the
for decision making considered deliverables safety is maintain
organization at all times

I identify effective
I empower people I search for
I keep the I ensure everyone
strategies and organization is aware of the
VP

to take risks and opportunities to

tactics that work in
support them create value
focused in the face responsibilities
the market place of obstacles for safety
PRESIDENT / CEO

I aim for global

I focus on I demonstrate self
recognition in
I have the courage profitability and long discipline for the I inculcate a safety
building value for
to make bold moves term growth for the organization to culture in the
the organization
stakeholders emulate organization
and stakeholders

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leadership competency descriptor

strategic agility
LEVEL COMPONENT

CREATE CAPABLE OF
SET CLEAR COMFORTABLE
COMPETITIVE ADJUSTING & MAKES TOUGH
DIRECTION IN HANDLING
& B/THROUGH ADAPTING TO DECISIONS
& PRIORITIES UNCERTAINTIES
PLANS BUSS. CONDITIONS
NON EXEC

I can decide on
I do things I can cope with I accept things
I am curious things within my
differently change will change
scope of work

I offer innovative I am at ease I seek the views

EXEC

I look for trends in I can act and adjust

ideas toward with changing of others before
my area of work my pace quickly
improvement circumstances making a decision
MANAGER

I am able to I think ahead about

I keep myself I assess creative I am flexible and
act without the the consequences
informed of ideas and plan for possible
complete picture/ and make timely
current events implement them scenarios
information decisions

I am able to shift
I manage the
I relate current priorities and I ensure decisions
creative process I help my team to
SM

events to strategic respond to the new are made

of others and bring be better prepared
plans approaches as objectively
their ideas to bear
needed

I anticipate future I consider a

I anticipate impact
trends and take I encourage I mitigate mixture of analysis,
of change and
GM

actions to align questioning and disruptions in times experience and

direct the pace of
with business experimentation of uncertainty judgement before
others
deliverables making a decision

I make long I can shift gears I take charge and

I visualize I bring ideas to
term strategic and handle lead a group to
VP

possibilities and its reality for the

adaptations in the ambiguity with facilitate actions or
likelihood organization
organization confidence decisions
PRESIDENT / CEO

I challenge
I prepare to take I can be counted on
traditional I provide direction
I chart the path of full advantage to make a decision
paradigms to and steer in
the future of changing when times are
explore new uncertain times
environment tough
frontiers

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leadership competency descriptor

inspirational leadership
LEVEL COMPONENT

CREATES A SAFE
PROMOTE CONT.
ENVIRONMENT TO KEEN TO LEARN RESPONSIBLE COMMUNICATES
GROWTH FOR
EXPRESS IDEAS & AND RELEARN AND ETHICAL WITH IMPACT
EVERYONE
THOUGHTS
NON EXEC

I seek to improve
I offer my
I ask when I don’t I find ways to I can be my verbal
assistance
understand improve my work counted upon and written
voluntarily
communications

I actively seek to I ensure my actions I learn to convey my

I share my point of I strive for
EXEC

identify areas of are guided by MISC ideas and thoughts

view and respect excellence in my
development for Group values and concisely and
those of others work
myself ethics clearly
MANAGER

I provide non- I set standards of

I welcome I promote MISC I ensure the team
judgmental excellence for the
challenges to my Group values and understand what
feedback to team team’s work and
area of work ethics to my team was conveyed
members myself

I initiate action I learn various

I appreciate I provide staff
I challenge my to resolve issues means of
my team by with challenging
SM

assumptions that may put MISC communication to

recognizing their assignments for
regularly Group’s brand and make my technique
accomplishments their development
reputation at risk effective

I lead the right I can adapt my

I create a bond with I challenge the I help my staff course of action communication
GM

my team through status quo to reach their full even when style according to
regular engagement provoke fresh ideas potential unpopular with the situation/context
majority with ease

I set and I articulate the

I devote time for I seek opportunities I act as mentor
demonstrate high future and show
VP

interaction with my to learn and be and support staff

standard of integrity people how to get
team coached development
at all times there
PRESIDENT/CEO

I encourage leaders
I create a sense
to share staff
I rally the strength I am a relentless I act as a of purpose and
across the Group to
of others versatile learner role model enthuse others to
strengthen MISC for
embrace the vision
the long term

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leadership competency descriptor

build relationships your

LEVEL COMPONENT development journey
DEVELOPS & RESPECT OTHERS CHAMPIONS CONDUCT
APPRECIATES
MAINTAINS WIN-WIN AND THEIR CUSTOMER COURAGEOUS
DIVERSITY

2
RELATIONSHIPS PERSPECTIVE FOCUS CONVERSATION

1
NON EXEC

I am approachable I understand
I do not I am mindful of how I treat all customers
and I listen before the value of
discriminate I respond to others with respect
I speak conversations WHAT ARE MY AREAS
WHAT ARE MY
OF DEVELOPMENT?
CAREER PLANS?

3
Identify your strength and be honest
Be clear about what results
about your development needs.
you want to achieve.
I build and maintain I am able to work I take into account I understand the
I treat others in the
EXEC

rapport with a effectively with a customer’s needs consequence of

way I want to be
diverse range of diverse range of when interacting not having such
treated
people people with them conversations
WHO SHOULD I
TALK TO?

4
Solicit feedback and have
MANAGER

I nurture my I incorporate I constantly seek I keep my ego an open conversation about

I ensure respect
relationships diverse ideas and ways to improve from getting the your development.
by keeping my viewpoints into my
is upheld amongst
the customers better of me during HOW DO I ACHIEVE MY GOALS?
team members
commitments work experience conversations Draw up a development plan.
Be realistic about what you want to achieve.
Have a clear goal to measure progress.

I resolve I help the team I seek to

70% ON-THE-JOB 20% 10%
I regard working I anticipate
disagreements work through understand the
with diverse people customers needs
SM

& leverage on differences whilst views of others

as an opportunity and deliver high EXPERIENCE LEARNING CLASS ROOM
relationships to maintaining dignity before addressing
for mutual learning quality services
achieve results and respect any situation Have continuous conversation/ THROUGH OTHERS Take notes of what you
feedback on what you have done Apply what you have have learnt
well and how else you can improve learnt
I foresee the I initiate
I ensure dignity and
I align networking I encourage underlying needs of conversations &
respect is part of
GM

activities with diversity within the customers beyond stimulate change

the organization’s
organizational goals organization those initially that increases the

5
day-to-day practice
expressed impact of work

I identify good
I promote I reinforce the need practices and

6
I lead by example I engage and
collaboration and to embrace diversity integrate them
AM I GETTING
VP

in respecting others collaborate to

build trust with my and allow it to into the services
network flourish
for who they are
provided to
identify solutions TAKE ACTION CLOSER TO MY
customers
GOALS?
Set aside time to reflect.
PRESIDENT / CEO

I assume a Change, adjust and adapt

I can negotiate
I cultivate a broad I leverage on I create an ‘partnering’ role where necessary.
skillfully in tough
network of contacts diversity to deliver environment that alongside the
situations with
and extend them business strategy respects the worth customer and
both internal and
across the Group and results of an individual challenge them
external parties
when I have to

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your
role

HOW YOU CAN TAKE THE LEAD AS A LEADER, HERE IS HOW YOU CAN HELP

BE PROACTIVE
PREPARE
Schedule time with your line manager to plan
- Have an honest and open conversation with staff
your development
- Help staff identify their strength and developmental area

BE OPEN & HONEST SUPPORT

Talk about what you want to achieve and what - Provide support to staff with frequent engagement
you need to develop - Take responsibility of staff development

BE CLEAR
Agree on specific actions and get going

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notes notes
 “BE BETTER”

MISC BERHAD (8178-H)

Level 25, Menara Dayabumi, Jalan Sultan Hishamuddin, 50050 Kuala Lumpur, Malaysia.
T +603 2264 0888 F +603 2273 6602