HOUSEKEEPING

ASSIGNMENT

NAME-Sachin kumar Thakur

ROLL NO.-1941110171
3rd YEAR (SEMESTER V)
 STANDARD OPERATING PROCEDURE
OF W/C OR TOILET CLEANING

MATERIAL:Protective gloves and goggles,Cleaning

caddy (R1,R2 and R5 chemical,Toilet brush,Duster etc).

 Put on the protective gloves and goggles.

 Flush the W/C or toilet, If the flush is not working

properly then inform the control desk to create a
maintenance job order for the same.

 Sprinkle the cleaning solution in a circular motion around

and inside top of w/c bowl and leave it for 10 minutes.

 Apply cleaning solution on the walls beside and behind

the toilet and under the vanity.

 Wipe the outside of the toilet bowl and the walls around
the toilet with a damp sponge. (Use this sponge / cloth
only to clean the toilet.

 Wipe the pipes leading to the toilet.

 Wipe the walls under the vanity and the drain pipe.

 Use a toilet bowl brush to scrub the inside of the toilet

bowl.

 Clean under the rim and the seats.

 Clean the top of the rim of w/c, in and around the hinges,
bottom of w/c seat cover.

 Flush the toilet.

 Rinse the brush in the toilet once the cleaning is done.

 Dry entire w/c, using clean dry cloth removing all marks.

 Polish the walls and pipes.

 Recheck inside w/c bowl especially under rim and ensure

water is clear.

 Close w/c seat cover.

 W/C should be cleaned on a daily basis.

 Always make sure that the W/C is stain free, fresh

smelling, dry and the water in the bowl is clear.
RESULT: The toilet is free of: Hairs,Debris,Scum,Waste
build-up,Dust,Stains,Odors,Spots and rust.

TIME: 20minutes

STANDARD OPERATING
PROCEDURE OF MAKING
BEDSHEET

MATERIAL:Take three fresh sheets and 04 pillow

cover / slips as per the bed size.

 Pull the bed a little away from the headboard.

 Spread the 1st bed sheet and tuck the bottom side of the
bed except for the four corners.
 Take the loose end of the sheet, about a foot from the
corner at the head of the bed and pull it straight out,
foaming a flap. Pull up the flap so it is flat.

 Tuck in the free part of the corner.

 Pull the flap out toward you and down over the side of the
bed. Tuck the flap in.

 Move to the corner at the foot of the bed on the same side
of the bed and repeat the procedure.

 Spread the second sheet the wrong side up, from the edge
of mattress.

 Put Quilt 6” lower than the 2nd sheet.

 Spread the third sheet over the quilt.

 Fold the second sheet above the quilt and the third sheet
and make a fold approximately 6” to 8”.

 Tightly tuck the sheets under the mattress.

 Go towards the foot of the bed and tightly tuck the second
sheet, quilt and third sheet together.

 Maitre the corners.

 Inset the pillows into the new pillowcase and tuck in the
loose ends.

 Repeat this process for the other pillows.

 Place the pillow on the bed with the tucked edges facing
the centre and the tucked flaps on the other side of the
pillows.

 Position the bedspread on the bed with equal amounts

hanging over both sides and the foot of the bed.

 Report to the supervisor if you notice stains or tears in the

bedspread.

 Smooth the bedspread over the pillows to the head of the

bed.

 Tuck the remaining of the bedspread under the front edge

of the pillows.
  Smooth the surface of the bed.

 Check the bedspread for evenness on both sides.

 Push back bed towards the side of headboard in the exact

position.

 All the four corners of the bed is mitered properly. Bed

linen is stain free and properly pressed. Bed has to be firm.

 Distance of the pillow from Headboard to the fold of the

bed is approximately 20”.

RESULT: Finished bed has a smooth, even appearance, no

lumps or wrinkles.

TIME : 15minutes

STANDARD OPERATING PROCEDURE

OF WINDOW CLEANING

EQUIPMENT USED:Gloves,Duster,R3 sprayer,damp

 rug.

 Spray or wipe windows with a window cleaning solution.

 Start at the top and work down.

 Wipe with a dry rag until clear and dry.

 Wipe one side of window horizontally and other side

vertically.

 Remove all dust, spots and smears.

 Inspect condition of windows and report any damage to

supervisor.

 Use glass cleaner to wipe down the frame of window.

RESULT: Dust and dirt removed,clean window and good

eye appearance.

TIME: 25 minutes.
 STANDARD OPERATING PROCEDURE
OF DUSTING

EQUIPMENT USED-Duster,Brush,Broom,Dustbin,Dustpan.

Dusting mirrors and fixtures:

 If mirrors are having wooden panels then dust them.

 Wipe the mirrors with a damp cloth / sponge.

 Wipe them again with a clean dry cloth from top to

bottom

 Dust the picture frames with the dusting cloth and Wipe
them again with a cloth sprayed with surface cleaner to
give a polished finish.

Dusting dressing table and night stands:

 Wipe the side, front, edges and top using dusting cloth.
  Open the drawer and wipe inside in case of departure
room.

 Polish all surfaces using a cloth sprayed with surface

cleaner solution.

Wipe and disinfect the telephone:

 Pick up the receiver and listen for the dial tone.

 Report any issues found on the telephone to the

engineering department.

 Spray disinfectant on the wiping cloth and wipe the

mouthpiece and earphone.

 Repeat the same steps on other room and bathroom

telephones.

Dusting furniture’s:

 Remove any items on the table.

 Wipe the table surface with a wiping cloth sprayed with

surface cleaner.
  Start cleaning from the top and work towards the base and
legs of the table.

 Dust and wipe all chairs.

Dust all lamp shades and other fittings.

Dusting LCD TV, I-Pod dock and Alarm clock:

 Turn off the TV, as it is easier to spot the dirt on the black
surface.

 For cleaning the LCD screen use, use a soft, clean, lint
free,dry cloth or a microfiber.

 Never use Never use cleaning fluids, wax, or chemicals to

clean the LCD screen.

 Wipe the frames of the TV with the same cloth.

 Use a microfiber cloth to clean other electronic gadgets in

the room.

 RESULT:Dust free and hygiene surface.

 TIME: 30minutes
 STANDARD OPERATING PROCEDURE
OF EXTRA BED AND SOFA BED
MAKING

MATERIAL:Extra bed/rollaway bed,sheets and blankets.

EXTRA BED/ROLLAWAY BED:

 Only Sheets and blankets are used for making the extra
bed.

 Refer the room boy allocation sheet to find out which the
list room numbers where the extra bed to be placed.

 The procedure for making an extra bed is similar to that of

standard bed making.

 Place the blanket and tuck it and the top sheets tightly at
the foot and then on both sides of the bed.

 Bed sheets may be larger than the extra bed mattress and
may require special care when tucking on all sides to give
a smooth appearance.
  Place the pillows neatly on the bed and check the overall
appearance of the bed.

Sofa / Wall Bed:

 Check the room allocation sheet to find out if a wall bed to

be set up.

 Be careful to avoid injury when opening sofa beds/wall

beds.

 Check the room allocation sheet to find out if a wall bed to

be set up.

 A wall bed folds up into the wall and looks like a bookshelf
when folded.

 If a guest plans to use the room during the daytime then

remove the pillows from the sofa-bed and then fold it into
a sofa.

 Place the pillows on the closet shelf or on the drawer

below the luggage rack.
RESULT: Requests are delivered within 10 minutes

TIME: 10minutes

STANDARD OPERATING PROCEDURE

OF CLEANING FURNITURE

EQUIPMENT USED:Duster,Wood
polish,Toothbrush,Damp rag.

 Use a clean dust cloth with polishing solution to clean all

furniture pieces:

1) Ar moire

2) Dresser

3) Nightstands

4) Headboard

5) Bed posts
6) Coffee table

7) Desk

8) Non-fabric chairs and sofas

9) Wooden legs/arms

 Wipe, dry and buff to a high luster, removing all dust,

smudges and fingerprints. Pay attention to tops, sides,
legs, arms and intricate woodwork on all furniture.

 In all check-out or vacant rooms, open all drawers/doors

and remove any items left by guest. Dust inside, paying
attention to corners and ledges.

 Use feather duster for inside shelves and all high places.

 Brush cloth covered areas of upholstered furniture.

 Use a damp rag to wipe off the vinyl cushion section of

any furniture (i.e., headboards).

 Wipe down bed frames once every weeks as scheduled.

 Use toothbrush to clean crevices in rattan furniture.

 Report any damaged furniture or repair

RESULT: Dust free shining wood surface ,glazed.

TIME: 30minutes

STANDARD OPERATING PROCEDURE OF

LOBBY AREA

EQUIPMENT:Trash bag,Duster,Damp rag,Micro fiber

cloth,R2 and R4 chemical,Mop, Heavy duty Vacuum.

Cleaning ashtrays of lobby:

 Check all the ashtrays and the main porch area.

 While emptying the ash trays make sure cigarette are not
burning.

 Empty ashtrays and ash urns into the trash.

 Clean the ashtrays and return them to the correct spots.

Clear all trash bins:

 Remove garbage from dustbins and clean them if required.

  It is also a good practice to separate the recyclable items
from the trash and place them separately.

 If any trash found on the lobby area then pick them up

immediately.

 Replace the cleared dustbins to the original spot.

Clean and disinfect telephone, Kiosk touch screen:

 Spray disinfectant on a dry cloth and clean telephone

mouth piece, ear piece and telephone instrument.

 Repeat the same procedure on all the phones on the floor.

 Wipe the kiosk touch screen and remove finger print

marks using recommended micro fibre cloth.

Carpet and furniture upholstery vacuuming:

 Furniture is to be dusted and all the upholstery is

vacuumed cleaned.

 Connect the appropriate cleaning attachment for

vacuuming upholstered furniture’s.
  Vacuum furniture arm rest, seat back and the area behind
the seat back.

 Use a heavy duty vacuum cleaner to vacuum all the

carpeted area on the Lobby.

 Vacuum under desks and other areas, Move furniture as

and when required.

 Once cleaning is completed remove the vacuum dust bag

and store the vacuum cleaner on the pantry.

Mop and Sweep lobby floor:

 Sweep the lobby floor thoroughly.

 Place appropriate signage to warn the guest before

mopping lobby floor.

 Mop with a damp cloth to remove all dust and dirt from
the surface.

 Buff the lobby once in a day also the dustbins and ashtrays
are cleared time to time.

 Clean all marble / tile /wood skirting with a damp cloth

daily.
 Sweep lobby floor on a regular interval and also when
requested by the front office team.

RESULT:
 All ashtrays are clean and dry, free of butts and
ashes, no chips or smudges.
 Emptying trash can be a safety hazard.
 Telephone are cleaned and free of
dust,grease,hair,sticky spots,mildew.
 Dust free lobby and furniture upholstery.

TIME: 45minutes