INSTRUCTIONS

For installation and rollback procedure refer to the installation manual ([R08]).

The steps to follow for the incremental installation:

No deviation from Inst soon after, the gateway became accessible without any intervention.

For the next action taken, the RE Absol Infrastructure Unix team proceeded to access CCN vSphere to
investigate the issue but discovered that the AD authentication took longer than usual.

During parallel activities soon after, the gateway became accessible without any intervention.

For the next action taken, the RE Absol Infrastructure Unix team proceeded to access CCN vSphere to
investigate the issue but discovered that the AD authentication took longer than usual.

During parallel activities to diagnose the issue and determine on which layer the event occurred, the RE
Absol CCN reconfigured via change AKFS58812 on 09/04/2021 by RE3 Absol Infrastructure
INSTALLATION INSTRUCTIONS
For installation and rollback procedure refer to the installation manual ([R08]).

The steps to follow for the incremental installation:

No deviation from Inst soon after, the gateway became accessible without any intervention.

For the next action taken, the RE Absol Infrastructure Unix team proceeded to access CCN vSphere to
investigate the issue but discovered that the AD authentication took longer than usual.

During parallel activities soon after, the gateway became accessible without any intervention.

For the next action taken, the RE Absol Infrastructure Unix team proceeded to access CCN vSphere to
investigate the issue but discovered that the AD authentication took longer than usual.

During parallel activities to diagnose the issue and determine on which layer the event occurred, the RE
Absol CCN reconfigured via change AKFS58812 on 09/04/2021 by RE3 Absol Infrastructure Happy
team: Standard change - reconfiguration parameters for NFS configuration for dvcenter and kvcenter:
1. Check HA settings for clusters and reconfigure datastore heartbeats to not use NFS datastore
2. Reconfigure IP for NFS from 137/139 segment to 146.
RE3 Absol Infrastructure Network pointed out that Management Firewalls will be replaced by new and
faster devices via project and by this the issue will be resolved permanently. Project is T.0365.5, which
has the actual start date on 01/03/2021 and has the baseline end and RE Absol Infrastructure Unix
teams discovered that the CCNTCCCB1 gateway was not accessible once again.

Both teams continued to diagnose the issue on their ends and in the meantime the CCNTCCCB1 gateway
became accessible again, sanity checks performed afterwards revealed that the service was restored to its
full operational capacity.