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Troubleshooting Guide
System
Troubleshooting
© Siemens AG 2004
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Ultrasound Division of a utility model or design, are
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Copyright © 2004 by Siemens Corporation. All rights reserved. No part of this publication
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Trademarks
ACUSON, Sequoia, Cypress, AEGIS, Aspen, 128XP, XP, AcuNav, CV70, SONOLINE,
Adara, Antares, G20, G40, G50, G60S, Omnia and KinetDx are trademarks of Siemens
Corporation registered in the U.S. Patent and Trademark Office. CWS3000, DS3000,
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Other products and brand names are trademarks of their respective owners.
Disclaimer
The service of equipment described herein is to be performed by qualified personnel who
are employed by Siemens or one of its affiliates or who are otherwise authorized by Sie-
mens or one of its affiliates to provide such services.
Assemblers and other persons who are not employed by or otherwise directly affiliated
with or authorized by Siemens or one of its affiliates are directed to contact one of the
local offices of Siemens or one of its affiliates before attempting installation or service pro-
cedures.
License Agreement
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with the equipment and to the trade secrets embodied in such computer programs. Sub-
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grants the Buyer a personal, non-transferable, perpetual, non-exclusive license to use any
computer program supplied with the Equipment that is necessary to operate the Equip-
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1 _______ Troubleshooting_________________________________________________ 5
Use the following checklist to describe identified problems and the conditions under which
the problem was observed. Providing this information helps technical support personnel
to better understand your specific problem.
System Configuration: 0
Specific Problem: 0
The diagnostics flow chart series provide a guide to troubleshooting a malfunctioning G50
or G60 S.
The (US04-101.850.01 / Component Designations) section of this manual provides a
table called Subsystem and Component Designations that identifies the acronyms used in
this chapter to identify devices.
Refer to the following chapters in this manual for additional information:
• (US04-100.850.01 / System Architecture)
• (US04-101.850.01 / Component Designations)
• (US04-102.892.01 / G50 Third Array Port Option)
• (US04-103.892.01 / G50 DIMAQ-IP Option)
• (US04-104.892.01 / G50 Sector Port Option)
• (US04-105.892.01 / G50 Cardiac Imaging Option)
• (US04-101.892.01 / Configuring a Remote Network Export Device)
•
• (US04-100.892.01 / G50 and G60S DIMAQ Utility)
• (US04-106.892.01 / Software Option Keys)
• (US04-100.841.01 / FRU Removal and Replacement Procedures )
WARNING The G50 and the G60 S contain hazardous voltages that can range
from 90 VAC to 264 VAC. These voltages can cause serious injury
or death.
¹ Only authorized service personnel are permitted to
remove protective covers and access the energized com-
ponents of this system.
The system-troubleshooting flow chart is designed as a closed loop. The main flow chart
branches to secondary flow charts, each of which returns to the main flow chart for contin-
ued troubleshooting. With this method, fault conditions involving more than one error may
be resolved. The flow chart is not intended to resolve all possible fault conditions; it is
designed to resolve 80% of typical field situations.
Always start at the top and check each item in the Check column. The chart on the next
page provides details for each Check item. Example: The system does not boot correctly.
Do not go directly to the “Boot-up” flow chart. First confirm power by checking the LED on
the Host Module OEM Sub Panel. If this LED is OK, and the monitor LED is on, then pro-
ceed to the “Boot-up” flow chart. When the “Boot-up” flow chart tasks are complete, then
confirm the remaining items.
Fig. 1: Start
Fig. 2: Chart A
Fig. 3: Chart C
Fig. 4: Chart E
Fig. 5: Chart G
Fig. 6: Chart G1
Fig. 7: Chart G3
Fig. 8: Chart I
Fig. 9: Chart K
Several groups of diagnostic LED indicators are provided; these indicate system or com-
ponent status.
System Status 0
Diagnostic light emitting diodes (LEDs), located on the side of the host module, provide
indications of the boot progress, the system status, and some subsystem failures. The
legend shown (Fig. 10) depicts the LED status for the Off (extinguished), On (illuminated),
and flashing (On-Off) conditions.
In the (US04-101.850.01 / Component Designations) section of this manual provides a
table called Subsystem and Component Designations that identifies the acronyms used to
identify devices.
NOTE The LED designated with the V character represents the 5V supply.
This LED illuminates when 5V power is available.
The RTC LED indicates the operation of the real-time clock.
The Windows 2000 operating system in the DIMAQ-IP boots during
the sequence shown in (Fig. 11).
Power supply-indicating LEDs are located on the A03 switching regulator of the A07 PCB
that is located under the EMI bracket (Fig. 13).
The following table lists the diagnostic messages and the error messages likely to be
encountered when a failure occurs on a specific printed circuit board (PCB). Diagnostic
messages, announcing the failed spare part (FRU), are displayed on the monitor, while
error messages appear in the error log and usually provide more details.
Use the “Expected Failure Location”, “Failed PCB”, and “Failed PCB Name” columns to
determine the location and identity of the failed component indicated by each message.
1. The -12V error, (No. 25) is valid only for the G50 system; -12V is not used in the G60 S system. Faulty -12V error
messages on the G60 S were corrected in H/W prior to S/W version 1.2.The correction was made in S/W from ver-
sion 1.3.
If the DIMAQ-IP screen does not display when the Review button is selected, use the fol-
lowing instructions to troubleshoot the failure.
If corrupt images or clips display after pressing Review, the following failures can be the
cause.
1. Symptom: New images or clips produced by real-time scanning are corrupted, but im-
ages loaded from studies on the HDD or from a CD are not corrupted.
Possible Cause: Corruption of ultrasound images is caused by a failure in the host
module or the failure of the image transfer path (serial). Inspect and test the host
module and the serial path; replace the host module if necessary.
2. Symptom: New images from real-time scanning are not corrupted, but images recalled
from the HDD or from a CD are corrupted.
Possible Cause: The corruption of images loaded from the HDD or a CD is caused by
the DIMAQ-IP software or by the CD-R/W drive software. Reload the DIMAQ-IP
software to resolve the problem.
Troubleshooting DICOM 0
In the event of DIMAQ-IP CMOS memory loss, the DIMAQ-IP will not boot. The System
will display the following Error message:
Crescendo application is not available. Check DIMAQ-IP
In the DIMAQ-IP Maintenance mode, the BIOS screen will display the following message:
Warning! CMOS Save and Restore Error!
An error occurred while attempting to erase Flash.
Error 0251-System CMOS Checksum Bad-Default Configuration used.
Warning 0211-Keyboard Error
Press F1 to resume, F2 to set up.
The DIMAQ-IP boot is stopped at waiting for input: F1-Resume or F2-Setup.
To resolve the problem, perform the following instructions.
9. From the Service Main Menu, select the DIMAQ-IP Maintenance button to display the
DIMAQ-IP boot-up screen.
10. Press the F2 key from the external keyboard.
11. The BIOS screen is displayed (Main, Advanced, Security, Power, Boot, Exit). Use the
left and/or right arrow key(s) to select Boot.
12. Check that the boot sequence has been set as follows:
ATAPI CD-ROM
+ Removable devise
+ Hard Disk Drive
13. If the boot sequence is not shown as in the previous step, for example, it may be shown
as:
+ Removable devise
+ Hard Disk Drive
ATAPI CD-ROM
Then do the following:
- Use the up arrow and/or down arrow key(s) to select the ATAPI CD-ROM.
- Use the + key to change its position, until it shown as in step 12.
14. Use the left and/or right arrow key(s) to select Exit.
15. Check that the configuration of Exit has been set as follows:
CMOS Restore Condition Always)
Save CMOS to Flash
Erase CMOS from Flash
Restore CMOS from Flash
16. If the configuration is not as in the previous step, for example, it may be shown as:
CMOS Restore Condition (Never)
Save CMOS to Flash
Erase CMOS from Flash
Restore CMOS from Flash
Then, use the + to change the setting until “CMOS Restore Condition” is shown as
Always.
17. Use the down arrow key to select Save CMOS to Flash and execute Save CMOS to
Flash.
18. Press F10 from the external keyboard to save the setting.
19. Press Set from the external keyboard to confirm saving configuration and exiting from
BIOS.
20. DIMAQ-IP will restart automatically, and wait for the boot sequence to complete.
21. Power off the system.
Overview 0
Background
Battery-backed SRAM memory may become corrupt after an unexpected power loss dur-
ing system operation. If this happens, the following may occur:
• The system may not power back up to imaging.
• The system may display errors or display the message No System. Insert Sys-
tem Disk.
Reloading system software may not be possible without first clearing battery-backed
SRAM. When the problem occurs the Unknown file error messages are typically dis-
played before and after software reload attempts.
Purpose
This procedure describes how to clear the battery-backed SRAM so that the software can
be reloaded. Two methods are provided: a software solution (recommended) and a hard-
ware solution.
• Software Solution - This method uses the Memory Repair Disk to clear SRAM memory
and is the most effective and recommended method.
• Hardware Solution - This method removes battery power from the SRAM in the Host
module to clear the memory and is provided as a alternate to the recommended soft-
ware method above.
The procedure instructions are divided into the following sections:
• Preparation
• Clearing the SRAM - Software Method
• Clearing the SRAM - Hardware Method
• Restoring the Software Option Keys and System Presets
Setup Requirements
Kit Contents
The following parts are included in the Memory Repair Disk Kit, G50/G60 S, M/N 78 51
707.
• G50/G60 S Memory Repair Disk (M/N 74 84 772)
• SRAM Memory Clear Procedure (M/N 78 51 251)
Tools and Materials
Number 2 Phillips screwdriver
Reference Documentation
This manual-the SONOLINE G50 and G60 S Service Manual (M/N 74 82 255)
Time Required
Approximately 1 hour is required to perform this procedure.
Instructions 0
Preparation
Before working on the ultrasound system, observe the following guidelines.
CAUTION The G50 and G60 S contain components that are sensitive to dam-
age by electrostatic discharge (ESD).
¹ Observe ESD protective procedures and use ESD protec-
tive equipment including an ESD wrist strap, when the
protective covers are removed from the system.
Perform the following steps to clear the battery-backed SRAM in the G50 and G60 S. This
is the most effective and recommended method.
NOTE Print any error messages that occur; then, press Cancel or OK to
continue the boot process.
When the boot sequence completes, the normal imaging screen should display.
8. Power off the system, wait 15 seconds, then power on the system again.
The system should power on to the normal imaging screen, but all Software Option
Keys, Quicksets, Presets data, and Service data will not display as previously set.
NOTE Optionally, choose to reload the system software at this time, but
it should not be necessary.
9. Proceed to (Restoring the Software Option Keys and System Presets / p. 34).
If the Memory Repair Disk is not available at the time it is needed, an optional method
described below that involves removing battery power from the SRAM in the Host module
to clear the memory.
1. Power the system off and turn off the MAINS circuit breaker.
2. Remove the upper rear panel as described in (US04-100.841.01 / Removing the Rear
Upper Panel) in the (US04-100.841.01 / FRU Removal and Replacement Procedures )
section of this manual.
3. Remove the lower rear panel as described in (US04-100.841.01 / Removing the Rear
Lower Panel).
4. Loosen the two screws that secure the access cover to the bottom of the Host Module
to expose the SRAM battery (Fig. 15).
5. Disconnect P443 from J5 on the Host Module. Observe that the green wire on P443
mates with J5 pin 1.
NOTE Optionally, choose to reload the system software at this time, but
it should not be necessary to do so.
12. Proceed to (Restoring the Software Option Keys and System Presets / p. 34).
This section describes how to restore the Software Option Key settings and the system
presets after clearing SRAM.
1. Set the correct date and time. With the system powered on to imaging, do the following:
- Press the F4 key.
- Select General (if it is not already selected).
- Correct the date and time.
- Select Set.
- Select Save.
2. Verify that the date and time are correct on the imaging screen.
3. Verify the system serial number as follows:
- Press the F4 key.
- Select Service.”
- Type the service password.
- Select on System and verify that the system serial number is correctly listed. If so,
proceed to step 4.
- If the serial number is not correct, select Input, select Set, then enter the correct seri-
al number.
- Select OK.
4. Return to the imaging screen as follows:
- Select Home.
- Select Exit.
The imaging screen should display.
5. Press the F4 key.
6. Select Installation from Key Disk.
NOTE Wait three minutes for the DIMAQ-IP to complete the boot se-
quence. When complete, “DIMAQ-IP” is listed on the “Installed Op-
tion” screen (Fig. 16). If “DIMAQ-IP” is not listed, re-install both the
system and DIMAQ-IP software. For additional information on in-
stalling software, refer to the corresponding version of the DI-
MAQ/System software procedure.
7. Insert each Software Option Key Disk and select Install to restore the system options.
NOTE If the DIMAQ-IP Study screen is not displayed, you may need to re-
load DIMAQ-IP software. For additional information on installing
software, refer to the corresponding version of the DIMAQ/System
software procedure.
Service Notes 0
A:-12V Error 0
G60 S systems featuring software versions 1.0 and 1.2 may have the following error:
A:-12V fail
This error is not a real error, because -12 V is not used on G60 S systems. Only G50 sys-
tems featuring the Sector Port option use -12 V.
This problem was corrected by hardware prior to the software version 1.2 release.
The error was corrected for G60 S by the software version 1.3 release. The error message
has been modified so that is displayed only on G50 systems.