You are on page 1of 34

SONOLINE G50 and G60 S

US

Troubleshooting Guide
System
Service Information

07482826
07482818
07482800
07482479
07478147
07478139

© Siemens AG 2004
The reproduction, transmission or use
of this document or its contents is not
permitted without express written
Siemens Medical
Ultrasound
ejt DivisionSolutions
authority. Offenders will be liable for
damages. All rights, including rights
created by patent grant or registration
of a utility model or design, are
reserved.

Print No.: US04-101.840.01.01.02 English


Replaces: n.a. Doc. Gen. Date: 06.04
n.a.

Part No.:
sd
2 Revision / Disclaimer
1Revision / Disclaimer

Copyright
Copyright © 2004 by Siemens Corporation. All rights reserved. No part of this publication
may be reproduced, transmitted, transcribed, stored in retrieval systems, or translated into
any language or computer language, in any form or by any means, electronic, mechanical,
magnetic, optical, chemical, manual, or otherwise, without the prior written permission of
Siemens Corporation. Siemens Corporation reserves the right to change its products and
services at any time. In addition, this manual is subject to change without notice. Siemens
Corporation welcomes customer input on corrections and suggestions for improvements
to this manual.Although Siemens Corporation has attempted to ensure accuracy through-
out this manual, Siemens Corporation assumes no liability for any errors or omissions, nor
for any damages resulting from the application or use of this information.
Trademarks
ACUSON, Sequoia, Cypress, AEGIS, Aspen, 128XP, XP, AcuNav, CV70, SONOLINE,
Adara, Antares, G20, G40, G50, G60S, Omnia and KinetDx are trademarks of Siemens
Corporation registered in the U.S. Patent and Trademark Office. CWS3000, DS3000,
WS3000, and WebPro are trademarks of Siemens Corporation.
Windows XP, 2000 and NT are registered trademarks of Microsoft Corporation. Internet
Explorer is a trademark of Microsoft Corporation. Netscape and Netscape Navigator are
registered trademarks of Netscape Communications Corporation. Java and the JavaScript
name are registered trademarks of Sun Microsystems, Inc. Adobe Acrobat is a registered
trademark of Adobe Systems, Inc.
Other products and brand names are trademarks of their respective owners.
Disclaimer
The service of equipment described herein is to be performed by qualified personnel who
are employed by Siemens or one of its affiliates or who are otherwise authorized by Sie-
mens or one of its affiliates to provide such services.
Assemblers and other persons who are not employed by or otherwise directly affiliated
with or authorized by Siemens or one of its affiliates are directed to contact one of the
local offices of Siemens or one of its affiliates before attempting installation or service pro-
cedures.
License Agreement
All computer programs copyright 1990-2004 by Siemens Corporation or its suppliers. Pro-
grams are licensed under the following agreement:
Siemens or its suppliers retain(s) ownership of and title to any computer program supplied
with the equipment and to the trade secrets embodied in such computer programs. Sub-
ject to the Buyer’s acceptance and fulfillment of the obligations in this paragraph, Siemens
grants the Buyer a personal, non-transferable, perpetual, non-exclusive license to use any
computer program supplied with the Equipment that is necessary to operate the Equip-
ment solely on the medium in which such program is delivered for the purpose of operat-
ing the equipment in accordance with the instructions set forth in the operator’s manuals
supplied with the Equipment and for no other purpose whatsoever. Buyer may not
reverse-assemble, reverse-compile or otherwise reverse-engineer such computer pro-
grams nor may Buyer make a copy of such program or apply any techniques to derive the
trade secrets embodied therein. In the event of a failure by Buyer to comply with the terms

SONOLINE G50 and G60 S US04-101.840.01.01.02 Page 2 of 34 Siemens


06.04 sd Medical Solutions USA, Inc.
Revision / Disclaimer 3

of this license, the license granted by this paragraph shall terminate. Further, because
unauthorized use of such computer programs will leave Siemens without an adequate
remedy at law, Buyer agrees that injunctive or other equitable relief will be appropriate to
restrain such use, threatened or actual. Buyer further agrees that (i) any of Siemens"s
suppliers of software is a direct and intended beneficiary of this end-user sublicense and
may enforce it directly against Buyer with respect to software supplied by such supplier,
and (ii) No supplier of Siemens shall be liable to buyer for any general, special, direct, indi-
rect, consequential, incidental or other damages arising out of the sublicense of the com-
puter programs supplied with the equipment.

Siemens US04-101.840.01.01.02 Page 3 of 34 SONOLINE G50 and G60 S


Medical Solutions USA, Inc. 06.04 sd
4 Table of Contents
1- 0Table of Contents

1 _______ Service Information ______________________________________________ 5

Verifying the System Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5


Verifying the Operation of the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Verifying the Operation of the Peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Verifying the Operation of the DIMAQ-IP Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Verifying the Operation of the Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Service Software Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Starting the Service Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Exiting the Service Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Service Screens and Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
DIMAQ-IP Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Rebooting the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

SONOLINE G50 and G60 S US04-101.840.01.01.02 Page 4 of 34 Siemens


06.04 sd Medical Solutions USA, Inc.
Service Information 5
2-
Verifying the System Operation
1Service Information

Use the following methods to verify that the G50 or the G60 S is operating properly.
See the Instructions for Use for detailed operating instructions.

Verifying the Operation of the System 0

1. Connect the power cord to a properly grounded wall outlet.


2. Connect a transducer to the ultrasound system.
3. Switch the MAINS circuit breaker on.
4. Press the Standby button to power on the system.
5. Confirm that an image displays on the monitor.
6. Verify that a Color flow image displays on the monitor.
7. Verify that the Doppler spectrum displays on the monitor.
8. Verify that the ECG trace displays on the monitor.

Verifying the Operation of the Peripherals 0

Use the following instructions to verify the operation of peripherals attached to the G50 or
the G60 S.

1. Power on the P91W or P93W printer.


2. Press the F4 key to display the Preset Main Menu.
3. Select Customize Keys from the left pane of the screen.
4. Press the SET key.
5. In the right frame of the displayed screen, select B/W Print for PRINT/STORE 1 key.
6. Select the B/W Print radio button.
7. Select B/W Printer for Set Up for PRINT/STORE 1 key and press SET.
8. Select Save and press SET.
9. Press PRINT/STORE 1.
10. Confirm that the B-mode image on the monitor prints correctly on the black and white
printer.
11. Power on the CP900 color printer.
12. Press the F4 key to display the Preset Main Menu.
13. Select Customize Keys from the submenu.
14. Press SET.
15. Select Color Print for Set Up for PRINT/STORE 2 key and press SET.
16. Select Save and press SET.

Siemens US04-101.840.01.01.02 Page 5 of 34 SONOLINE G50 and G60 S


Medical Solutions USA, Inc. 06.04 sd
6 Service Information

17. On the CP900 remote control, press the Menu key.


18. Select Signal Set and set the input to RGB.
19. Press PRINT 2.
20. Confirm that the B-mode image on the monitor prints correctly on the CP900 printer.
21. Power on the SVO-9500 VCR/HS-MD3000 and insert a S-VHS tape into the VCR.
22. Press the F4 key to display the Preset Main Menu.
23. Select Peripheral from the submenu.
24. Press SET.
25. Select S-VHS for Video Input Source and press SET.
26. Select VCR for the External RS-232C Port 1 and press SET.
27. Select Save and press SET.
28. Press the D key twice to invoke 2D + pwD mode.
29. Press RECORD to record the image and sound.
30. After pressing VIDEO I/O, press REWIND on the LCD, then press PLAY to review the
image and the sound just recorded.
31. Confirm that no error message displays on the monitor.
32. Reconfigure the Customize Keys according to customer needs.

Verifying the Operation of the DIMAQ-IP Module 0

1. Press the REVIEW key.


2. Confirm that the monitor shows DIMAQ-IP module (Digital Lab) screen.
3. Move the trackball: Confirm that the cursor follows the movement of trackball.
4. Create an image file, using any transducer, and assign a patient name and patient iden-
tification number to it; this file will be used to verify the operation on the CD.
5. Export the image file to the CD to verify its operation.

NOTE On systems using the DIMAQ-IP software version 1.022, the first
attempt to write an image file to the CD will fail after new software
has been installed. To overcome this bug, attempt to export the im-
age file to the CD; this attempt will fail. Create a second image file
and export both image files to a different CD: This attempt to ex-
port the files to the CD should succeed. This bug was corrected by
version 1.023 DIMAQ-IP software.

6. Verify that the exported image can be viewed by the system.


7. Delete the exported image from the HDD.
8. Reload the image file from the CD to the system.

SONOLINE G50 and G60 S US04-101.840.01.01.02 Page 6 of 34 Siemens


06.04 sd Medical Solutions USA, Inc.
Service Information 7

9. Confirm the review imaging function is ok.

Verifying the Operation of the Options 0

Verify the operation of the following, according to the User Manual:


• 3-Scape
• Axius OB
• DICOM Modality Worklist functions
• DICOM MPPS
• DICOM Print / Store
• fourSight
• SieScape
• Spectral DTI (G60 S only)
• Stress Echo

Siemens US04-101.840.01.01.02 Page 7 of 34 SONOLINE G50 and G60 S


Medical Solutions USA, Inc. 06.04 sd
8 Service Information

Service Software Operation 0

The Service Software functions allow the user to verify the operation of the hardware and
to detect failed circuit boards. Use the methods described in this section to investigate the
cause of malfunctions and the circumstances that existed when the malfunction occurred.
The Service Software screens support only the English language.

Starting the Service Software 0

The following steps describe the start-up sequence for the service software. When the
Service Authentication (password) screen is displayed, type the password and select the
OK (Fig. 1).
Access all service software functions from the Main Menu screen (Fig. 2).

1. Power on the system and allow the boot sequence to complete.


2. Press the F4 key to display the Preset Main Menu.
3. Select Service (Fig. 1).
4. Type the Service password; the Service Main menu displays (Fig. 2).

Fig. 1: Authentication Screen

SONOLINE G50 and G60 S US04-101.840.01.01.02 Page 8 of 34 Siemens


06.04 sd Medical Solutions USA, Inc.
Service Information 9

Fig. 2: Main Menu Screen

Exiting the Service Software 0

To exit the service software, return to the Main Menu screen by selecting the Home button
located on most screens. At the Main Menu screen, select the Exit button to exit the ser-
vice software.

Service Screens and Menus 0

This section describes the screens, buttons, and menus that can be accessed for service
activities.

The Main Menu Screen


The Main Menu screen displays data and provides access to all other service screens.
The following section describes the data and menu items located on the Main Menu
screen.
Table 1 lists the data items of the Main Menu screen.

Siemens US04-101.840.01.01.02 Page 9 of 34 SONOLINE G50 and G60 S


Medical Solutions USA, Inc. 06.04 sd
10 Service Information
Tab. 1 Main Menu Screen - data items

Data Description
Site Name The name entered in the Hospital field of the Site Infor-
mation screen.
System Serial Number The system serial number entered in the Serial No.
field of the System Information screen.
Product SW Version The software version entered in the field of the Soft-
ware Information screen (HW/SW). This version num-
ber applies to the system as well as the software.

Table 2 lists the screens and menu items that can be accessed from the Main Menu
screen.
Tab. 2 MAin Menu - screens and menus

Menu Item Comments


Site See (Site Information Screen / p. 11)
System See (System Information Screen / p. 13)
HW/SW See (System Configuration Screen for Hardware / p. 15)
See (System Configuration Screen for Software / p. 15)
See (System Configuration Screen for Peripherals / p. 16)
Transducer See (Transducer Screen / p. 17)
Diagnostics See (Diagnostics Screen / p. 18)
Log See (Log Screen / p. 19)
Service History See (Service History Screen / p. 22)
Backup / Restore See (Backup/Restore / p. 25)
Imaging Test Pat- See (Imaging Test Pattern / p. 28)
tern
DIMAQ-IP Mainte- See (US04-103.892.01 / Configuring the G50 DIMAQ-IP Option)
nance

Some of the menu items displaying on the Main Menu screen are duplicated as navigation
short cuts on other screens.
Table 3 lists these navigation controls and short cuts. These short cuts operate in the
same manner described for the Main Menu items.

SONOLINE G50 and G60 S US04-101.840.01.01.02 Page 10 of 34 Siemens


06.04 sd Medical Solutions USA, Inc.
Service Information 11
Tab. 3 Main Menu - navigation controls and short cuts

Navigation Con- Description


trol
Site See (Site Information Screen / p. 11)
System See (System Information Screen / p. 13)
HW / SW See (System Configuration Screen for Hardware / p. 15)
See (System Configuration Screen for Software / p. 15)
See (System Configuration Screen for Peripherals / p. 16)
Diagnostics See (Diagnostics Screen / p. 18)
Log See (Log Screen / p. 19)
Service History See (Service History Screen / p. 22)
Backup / Restore See (Backup/Restore / p. 25)
Home Select the Home button to return to the Main Menu screen.

Site Information Screen


Access the Site Information screen by selecting the Site button on the Main Menu screen.
Use this screen to edit the value of the data fields located on this screen. Fields that have
no assigned value are displayed blank.
Data Fields
This section describes the data fields located on the Site Information screen.

Siemens US04-101.840.01.01.02 Page 11 of 34 SONOLINE G50 and G60 S


Medical Solutions USA, Inc. 06.04 sd
12 Service Information

Fig. 3: Site Information Screen


Table 4 lists the data fields located on the Site Information screen and comments on the
nature and use of this data.
Tab. 4 Site Information - data fields

Field Group Field Title Comment


Address Hospital The hospital name entered here is displayed on the
Main Menu as the Site Name.
Street
Street Number
Zip Code
Phone No.
City
District
Country
Site Name Site Name Enter the department or exam type here: Pediatrics,
etc.
Location Location Enter the building or room number in which the sys-
tem is located.

SONOLINE G50 and G60 S US04-101.840.01.01.02 Page 12 of 34 Siemens


06.04 sd Medical Solutions USA, Inc.
Service Information 13

Field Group Field Title Comment


Customer or Name Enter the name of the individual who is responsible
Administrator for the system.
ID Enter the identity number of the responsible individ-
ual.
Memo Memo Enter additional information that must be associated
with the system.

Control Buttons
Three control buttons appear at the bottom of the Site Information screen: Input, Cancel,
and Save; these control the editing of the data fields located on the screen.
• Input: Selecting the Input button allows the user to edit the data fields.
• Cancel: Selecting the Cancel button displays the message box shown in (Fig. 4). Se-
lect the OK button to redisplay the information saved in the system memory. Selecting
the Cancel button, located in the cancel message box, returns the screen to the state
that existed before the Cancel button was pressed.

Fig. 4: Cancel Message Box


• Save: Selecting the Save button displays the message: Do you want to save
changes? After display of the message, selecting the OK button saves the data that is
currently displayed in the data fields. Selecting the Cancel button, after display of this
message, returns the screen to the state that existed before the Cancel button was
pressed.

System Information Screen


Access the System Information screen by selecting the System button located on the
Main Menu screen.

Siemens US04-101.840.01.01.02 Page 13 of 34 SONOLINE G50 and G60 S


Medical Solutions USA, Inc. 06.04 sd
14 Service Information

Fig. 5: System Information Screen


The System Information screen displays the Product Name: G50 or G60 S.
Enter the system serial number and zero the value of the System Use Time (elapsed
time) from this screen.
• Select the Set button to display the dialog box shown in (Fig. 6); enter the system serial
number in the dialog box and select OK.
The serial number is recorded in the host module and the E module. A warning message
is displayed if the serial number of the system recorded on each printed circuit board var-
ies among the circuit boards.

Fig. 6: Serial Number Message Box


• Select the Reset button to display a dialog box that allows the zeroing of the elapsed
time displayed in the System Use Time field.

SONOLINE G50 and G60 S US04-101.840.01.01.02 Page 14 of 34 Siemens


06.04 sd Medical Solutions USA, Inc.
Service Information 15

System Configuration Screen for Hardware


Select the HW/SW button located on the Main Menu screen to display the System Config-
uration screen for hardware, software, and peripherals.
Select the Hardware radio button located on the System Configuration screen to display
the System Configuration for Hardware screen.

Fig. 7: System Configuration Screen for Hardware


The System Configuration Hardware screen displays the data values recorded in an
EEPROM located on each assembly: Assy Name and AS No.

System Configuration Screen for Software


Select the HW/SW button located on the Main Menu screen to display the System Config-
uration screen for hardware, software, and peripherals.
Select the Software radio button on the System Configuration screen to display the Sys-
tem Configuration Software screen.
The System Configuration Software screen displays the installed software applications
according to the name, sub-name, and build or version number of each application.
The list includes software options installed in the Preset, listing these software options as
Option in the sub-name column and representing their versions as a hyphen.
If the complete list of the software applications cannot be displayed on this screen, a scroll
bar appears to the right of the screen. Use the scroll bar to view the complete list of
installed software.

Siemens US04-101.840.01.01.02 Page 15 of 34 SONOLINE G50 and G60 S


Medical Solutions USA, Inc. 06.04 sd
16 Service Information

Fig. 8: System Configuration Screen for Software

System Configuration Screen for Peripherals


Access the System Configuration screen by selecting the HW/SW button located on the
Main Menu screen.
Select the Peripheral radio button on the System Configuration screen to display the Sys-
tem Configuration Peripheral screen.
Ten data rows are provided on this screen for recording the Equipment Name / Memo for
the peripherals installed on the system.
Select the Input button to enable editing of the data fields. After entering data or editing
the data fields, select the Save button to record the new data. Select the Cancel button to
display the message box; select the OK button on this message box to cancel new data
and to redisplay the previously existing data.

SONOLINE G50 and G60 S US04-101.840.01.01.02 Page 16 of 34 Siemens


06.04 sd Medical Solutions USA, Inc.
Service Information 17

Fig. 9: System Configuration for Peripheral

Transducer Screen
Access the Transducer screen by selecting the Transducer button located on the Main
Menu screen.
The Transducer screen lists the names of available transducers by the Transducer Name
and the Transducer ID number. The system automatically reads the transducer data and
populates the fields in this screen.

Siemens US04-101.840.01.01.02 Page 17 of 34 SONOLINE G50 and G60 S


Medical Solutions USA, Inc. 06.04 sd
18 Service Information

Fig. 10: Transducer Information Screen

Diagnostics Screen
Access the Diagnostics screen shown by selecting the Diagnostics button located on the
Main Menu screen.

SONOLINE G50 and G60 S US04-101.840.01.01.02 Page 18 of 34 Siemens


06.04 sd Medical Solutions USA, Inc.
Service Information 19

Fig. 11: Diagnostics Screen


On the Diagnostics screen, check boxes arranged according to hierarchy levels are dis-
played adjacent to related test targets. Selecting the box adjacent to the All Packages
enables testing of all packages. Selecting a box in the next lower hierarchy removes the
check mark from the All Packages target and enable testing of all of the targets in the
hierarchy located below that checked target. Placing a check in a single box located at the
lowest hierarchy causes only that target to be tested.
When check marks have been entered in the boxes for the targets that are to be tested,
select the Execution button to test the selected targets. When the pattern check for the
host module, E module, or the DIMAQ-IP is performed, power off the system and power it
up, to reboot the software.
Observe the monitor as the testing progresses; pass-fail results will be displayed in the
window located to the right of the diagnostic list.
See the Diagnostic and Error Log Messages in the Troubleshooting section of this manual
for information on the messages. To determine which spare part contains a failed compo-
nent cited in the diagnostic message, see (US04-101.850.01 / Component Designations).
For a listing of the system spare parts, see the Spare Parts Catalogue on CD or access
the catalogue from any of the CB-DOC “Spare Parts” links.

Log Screen
Access the Log screen by selecting the Log button located on the Main Menu screen.

Siemens US04-101.840.01.01.02 Page 19 of 34 SONOLINE G50 and G60 S


Medical Solutions USA, Inc. 06.04 sd
20 Service Information

This screen displays buttons that allow access to the Key History Log and Error Log
screens.

Fig. 12: Log Screen


Key History Log Screen
Select the Key History Log button located on the Log screen to display the Key History
Log screen.
The Key History Log screen displays a record of the most recent 512 keyboard, trackball,
and system events. The most recent events appear at the top of the log screen, arranged
in descending chronological order. The events logged in this screen are recorded accord-
ing to the formats presented in Table 5.
Tab. 5 Key History Log

Event Record Format Comment


System Power On Time (HH:MM:SS) Start Up
QWERTY Key Stroke Time (HH:MM:SS) KBD (Key) Keys A - Z, 0 - 9
Function Key Stroke Time (HH:MM:SS) (Key Name)
Trackball Time (HH:MM:SS) TRACKBAL Only first trackball event in
the series is logged
DGC1 TGC events are not logged

SONOLINE G50 and G60 S US04-101.840.01.01.02 Page 20 of 34 Siemens


06.04 sd Medical Solutions USA, Inc.
Service Information 21

1. Depth-gain compensation (DGC) is the same as TGC.

Two keys are located on the Key History Log screen: the Clear key and the Back key.
• The Clear key initiates the deletion of the Key History Log data and displays the dialog
box; confirm deletion by selecting the OK button, or cancel by selecting the Cancel but-
ton.

Fig. 13: Clear Logged Data Message Box


• The Back key returns to the Log screen.

Fig. 14: Key History Log Screen


Error Log Screen
Select the Error Log button located on the Log screen to display the Error Log screen.
The Error Log screen displays the 100 most recent error messages in descending chrono-
logical order. The error messages include those occurring during system startup, those
generated during diagnostic testing, and safety errors, such as the TEE transducer
over-temperature. Multiple malfunctions of the same type are logged as individual errors.

Siemens US04-101.840.01.01.02 Page 21 of 34 SONOLINE G50 and G60 S


Medical Solutions USA, Inc. 06.04 sd
22 Service Information

Components that are not spare parts, but which are contained inside a spare part, can be
cited in the error log. See (US04-101.850.01 / Component Designations) to determine
which spare part contains the component cited in an error log. For a listing of the system
spare parts, see the Spare Parts Catalogue on CD or access the catalogue from any of
the CB-DOC “Spare Parts” links.
Each error is logged according to the date, time, status (circumstances), and includes
details of the malfunction.
The following two keys are located on the Error Log screen:
• The Clear key initiates the deletion of the Error Log data and displays a confirmation
message box; confirm or cancel the deletion of the error log data in this message box.
• The Back key returns to the Log screen.

Fig. 15: Error Log Screen

Service History Screen


Access the Service History screen by selecting the Service History button located on the
Main Menu screen.
Use this screen to review previously recorded service activities and to record completed
or on-going service activities.

SONOLINE G50 and G60 S US04-101.840.01.01.02 Page 22 of 34 Siemens


06.04 sd Medical Solutions USA, Inc.
Service Information 23

Fig. 16: Service History Screen


The display of the Service History screen is configured for service data entry when it
opens; the History List field displays Today and the Date of Service field displays the
present date. The Service Engineer Name field remains blank and each of the service
category keys displays an initial default.
Viewing Service Records
Service activities are recorded and recalled according to the date entered in the Date of
Service field. Once entered, the date of service is listed in the drop-down History List
combo box. To view a service record, open the drop-down History List combo box and
select the date of the service; select the View button located at the bottom of the screen to
display the key and memo data recorded for the service activity performed on that date.
View the fields located below the History List to rapidly determine if the displayed record is
the record needed for review.
Recording Service Activities
Each service record allows the service engineer to enter key data in the fields labelled
Key 1 through Key 5. These key field entries can be used to categorize the nature of the
service activity for rapid review in the future.
Use the following steps to enter service records:

1. Open the Service History screen by selecting the Service History button located on the
Main Menu screen.

Siemens US04-101.840.01.01.02 Page 23 of 34 SONOLINE G50 and G60 S


Medical Solutions USA, Inc. 06.04 sd
24 Service Information

2. Verify that Today is displayed in the History List field and that the current date is dis-
played in the Date of Service field.
3. Select the Input button located at the bottom of the screen to enable data entry.
4. Enter the name of the service engineer in the Service Engineer Name field.
5. Enter the key field data.
6. Enter the Memo field information.
7. Select the Save button located at the bottom of the screen to record the data.

NOTE The Save button causes the currently displayed data to be record-
ed. Data that has been edited, on screens that are not currently dis-
played, will not be saved. When entering or editing several service
records, select the Save button before moving to the next service
record.

Editing Existing Service Records


Existing service records can be edited by combining the two procedures listed above:
“Viewing Service Records” and “Recording Service Activities”.
Perform the following steps to edit an existing record:

1. Select the date of the recorded service activity in the History List.
2. Select the View button to display the record for that date.
3. Select the Input button to enable editing of the displayed data.
4. Edit the data.
5. After completing the editing of the data, select the Save button to record the new data.

NOTE The Save button causes the currently displayed data to be record-
ed. Data that has been edited, on screens that are not currently dis-
played, will not be saved. When entering or editing several service
records, select the Save button before moving to the next service
record.

Field Descriptions
The Service History screen contains nine fields that are used to categorize and summa-
rize each recorded service activity. This section describes the use of each of these fields.
• The History List contains the Date of Service recorded for each service activity. Select-
ing a date from this drop-down combo box, and then selecting the View button, dis-
plays the data recorded for that service activity.
• The Date of Service field allows entry of the date of a specific service record. Once the
service record is saved, this date appears in the History List and can be selected to re-
call the information recorded for that service activity.

SONOLINE G50 and G60 S US04-101.840.01.01.02 Page 24 of 34 Siemens


06.04 sd Medical Solutions USA, Inc.
Service Information 25

• The Service Engineer Name field allows the entry of the name of the individual who per-
formed the service activity. This name entered here appears in this field when a record
is viewed.
• The Key 1 field allows categorization of the service task according to the type of mainte-
nance performed. The categories of Preventive Maintenance, Corrective Maintenance,
and -blank- are available for selection in the drop-down combo box; other categories
can be entered from the keyboard after selecting -blank- from the list.
• The Key 2 field allows identification of the devices maintained during this service activi-
ty. The devices of Sys. Hardware, Sys. Software, Sys. Hard & Soft, Transducer, Option
Device, No Problem Found, -blank-, and Other are available for selection in the
drop-down combo box; other devices can be entered from the keyboard after selecting
-blank- from the list.
• The Key 3 field allows the categorization of the service activity according to the frequen-
cy of its occurrence. The entries of Reappears (Always), Reappears (Sometimes), Re-
appears (Rarely), No Reappearance, Other or -blank- are available for selection in the
drop-down combo box; other frequencies can be entered from the keyboard after se-
lecting -blank- from the list.
• The Key 4 field allows the service task to be categorized according to status. The sta-
tus categories of Completion, Observing for reappearance, Waiting for spare part, Oth-
er, and -blank- are available for selection in the drop-down combo box; a different
status can be entered from the keyboard after selecting -blank- from the list.
• The Key 5 field allows the service task to be categorized according to the time required
to complete the task. The durations of Within 15 min, Within 30 min, Within 45 min,
Within 1h, Within 1.5 h, Within 2 h or Over 2h are available for selection in the
drop-down combo box; a different duration can be entered from the keyboard after se-
lecting -blank- from the list.
• The Memo field allows entry of extended text comments. Press the Enter key to wrap
text in this field.

Backup/Restore
Access the Backup/Restore screen by selecting the Backup/Restore button located on
the Main Menu screen of the service software.

NOTE A formatted MO disk is required to perform the service data back-


up operation; for the restore operation, the backed-up service data
must be available on an MO disk.

Use the Backup/Restore screen to backup or restore the listed service data.

NOTE If the Service Data Files are empty, such as: no data in the service
history field and no data in the peripheral field; then a service data
backup is not necessary.

Siemens US04-101.840.01.01.02 Page 25 of 34 SONOLINE G50 and G60 S


Medical Solutions USA, Inc. 06.04 sd
26 Service Information

Fig. 17: Backup/Restore Screen


Backing Up Service Data
Use the following procedure to backup the service data.

1. Open the Main Menu service screen and select the Backup / Restore button.
2. Select the Backup radio button.
3. In the scrolling list, check the box adjacent to the service data items to be backed up:
Table 6 lists the options available for performing a complete or individual back up.
Tab. 6 Backup Packages

Top Level Sub Category Individual Packages Comment


All Packages All service data packages
Service All service data
Site Information Site only
System Information System only
Hardware Information Hardware only
Software Information Service data only
Peripheral Information Peripheral only
Diagnostics Diagnostics only

SONOLINE G50 and G60 S US04-101.840.01.01.02 Page 26 of 34 Siemens


06.04 sd Medical Solutions USA, Inc.
Service Information 27

Top Level Sub Category Individual Packages Comment


Service History Service History only
Key History Log Key History Log only

4. Insert an MO disk in the MO drive and select the Go button located at the bottom of the
screen to begin the backup.

NOTE Existing data on the MO disk will be erased automatically during


the formatting of the disk, before the backup data is written to the
MO disk.

5. When the message box displays, select the Ok button to format the disk; the backup
continues.

Fig. 18: Disk Format Message box


6. The message box displays; accept the backup name provided, or enter a different
name and select OK to continue the backup operation.

Fig. 19: Name the Backup Message Box

NOTE The system software assigns a name for the backup file, using the
following date format: YYYYMMDDHHMMSS.

7. When the progress bar located on the Backup / Restore screen reaches 100% a Done
message will be displayed: Remove the MO disk and label it.
Restoring Service Data

1. The Select the Restore radio button is located at the top of the screen; in the scrolling
list, check the box adjacent to the service data items to be restored.
2. Insert the MO disk that contains the appropriate backup into the MO drive.

Siemens US04-101.840.01.01.02 Page 27 of 34 SONOLINE G50 and G60 S


Medical Solutions USA, Inc. 06.04 sd
28 Service Information

3. Select the Go button located at the bottom of the screen to begin the restore process.

CAUTION Selecting the Cancel button during an incomplete service data re-
store procedure leaves the system inoperable.
¹ Do not select the Cancel button when restoring service
data.

The restoration process does not allow the user to select individual packages for restora-
tion. The broader categories available for restoration are listed in Table 7.
Tab. 7 Restore Categories

Top Level Individual Packages Comment


Service All service data
Site Information Site only
Peripheral Information Peripheral only
Service History Service History only

Imaging Test Pattern


Access the Imaging Test Pattern screen by selecting the Imaging Test Pattern button,
located on the Main Menu screen.
To display a test image, select the appropriate button located on this screen. When a test
image is displayed, select the Next key to return to the Imaging Test Pattern screen.

NOTE Terminate the display of a test pattern by pressing SET.

Adjust the VCR, printer, and the monitor while displaying the test images accessed from
this screen:
• Black and White Test Pattern: see (Fig. 21)
• Framing and Black and White Grayscale Pattern: see (Fig. 22)
• Color Bar Pattern: see (Fig. 23)
• Color Scale Pattern: see (Fig. 24)

SONOLINE G50 and G60 S US04-101.840.01.01.02 Page 28 of 34 Siemens


06.04 sd Medical Solutions USA, Inc.
Service Information 29

Fig. 20: Imaging Test Pattern Utilities

Siemens US04-101.840.01.01.02 Page 29 of 34 SONOLINE G50 and G60 S


Medical Solutions USA, Inc. 06.04 sd
30 Service Information

Fig. 21: Black and White Test Pattern

Fig. 22: Grayscale and Framing Pattern

SONOLINE G50 and G60 S US04-101.840.01.01.02 Page 30 of 34 Siemens


06.04 sd Medical Solutions USA, Inc.
Service Information 31

Fig. 23: Color Bar Pattern

Fig. 24: Color Scale Pattern

DIMAQ-IP Maintenance 0

Access the Windows 2000 Desktop by selecting the DIMAQ-IP Maintenance button
located on the service software main menu screen.

Siemens US04-101.840.01.01.02 Page 31 of 34 SONOLINE G50 and G60 S


Medical Solutions USA, Inc. 06.04 sd
32 Service Information

NOTE Please ensure that your system Time Zone setting is correct be-
fore proceeding.

Defragmenting the HDD

1. Select Start →Programs→ Accessories →System Tools → Disk Defragmenter to


perform the Hard Disk Drive defrag.

Fig. 25:
2. Select Ok to start the Defragmenter.

Exiting DIMAQ-IP Maintenance Mode

1. Select Start →Programs →Accessories →remotent to display the Service Main


Menu (after several seconds).

Fig. 26:
2. Select Exit to leave the service mode.
3. Cycle the system power.

SONOLINE G50 and G60 S US04-101.840.01.01.02 Page 32 of 34 Siemens


06.04 sd Medical Solutions USA, Inc.
Service Information 33

NOTE If the software version is 1.3 or less, you must recycle the system
power to leave the DIMAQ-IP Maintenance mode. The remotent
function is not implemented in software versions previous to 1.3.

Siemens US04-101.840.01.01.02 Page 33 of 34 SONOLINE G50 and G60 S


Medical Solutions USA, Inc. 06.04 sd
34 Service Information

Rebooting the System 0

Powering off and then powering on the G50 or the G60 S system performs a complete
“hard” or “cold” boot of all subsystem software. Perform a “hard boot” in the event of sys-
tem lock-up. Performing a “soft boot” is not recommended. A “soft boot” only reboots the
system Host, but does not reboot the DIMAQ-IP.

SONOLINE G50 and G60 S US04-101.840.01.01.02 Page 34 of 34 Siemens


06.04 sd Medical Solutions USA, Inc.

You might also like