Professional Documents
Culture Documents
Sonoline G50 and G60 S: System Service Information
Sonoline G50 and G60 S: System Service Information
US
Troubleshooting Guide
System
Service Information
07482826
07482818
07482800
07482479
07478147
07478139
© Siemens AG 2004
The reproduction, transmission or use
of this document or its contents is not
permitted without express written
Siemens Medical
Ultrasound
ejt DivisionSolutions
authority. Offenders will be liable for
damages. All rights, including rights
created by patent grant or registration
of a utility model or design, are
reserved.
Part No.:
sd
2 Revision / Disclaimer
1Revision / Disclaimer
Copyright
Copyright © 2004 by Siemens Corporation. All rights reserved. No part of this publication
may be reproduced, transmitted, transcribed, stored in retrieval systems, or translated into
any language or computer language, in any form or by any means, electronic, mechanical,
magnetic, optical, chemical, manual, or otherwise, without the prior written permission of
Siemens Corporation. Siemens Corporation reserves the right to change its products and
services at any time. In addition, this manual is subject to change without notice. Siemens
Corporation welcomes customer input on corrections and suggestions for improvements
to this manual.Although Siemens Corporation has attempted to ensure accuracy through-
out this manual, Siemens Corporation assumes no liability for any errors or omissions, nor
for any damages resulting from the application or use of this information.
Trademarks
ACUSON, Sequoia, Cypress, AEGIS, Aspen, 128XP, XP, AcuNav, CV70, SONOLINE,
Adara, Antares, G20, G40, G50, G60S, Omnia and KinetDx are trademarks of Siemens
Corporation registered in the U.S. Patent and Trademark Office. CWS3000, DS3000,
WS3000, and WebPro are trademarks of Siemens Corporation.
Windows XP, 2000 and NT are registered trademarks of Microsoft Corporation. Internet
Explorer is a trademark of Microsoft Corporation. Netscape and Netscape Navigator are
registered trademarks of Netscape Communications Corporation. Java and the JavaScript
name are registered trademarks of Sun Microsystems, Inc. Adobe Acrobat is a registered
trademark of Adobe Systems, Inc.
Other products and brand names are trademarks of their respective owners.
Disclaimer
The service of equipment described herein is to be performed by qualified personnel who
are employed by Siemens or one of its affiliates or who are otherwise authorized by Sie-
mens or one of its affiliates to provide such services.
Assemblers and other persons who are not employed by or otherwise directly affiliated
with or authorized by Siemens or one of its affiliates are directed to contact one of the
local offices of Siemens or one of its affiliates before attempting installation or service pro-
cedures.
License Agreement
All computer programs copyright 1990-2004 by Siemens Corporation or its suppliers. Pro-
grams are licensed under the following agreement:
Siemens or its suppliers retain(s) ownership of and title to any computer program supplied
with the equipment and to the trade secrets embodied in such computer programs. Sub-
ject to the Buyer’s acceptance and fulfillment of the obligations in this paragraph, Siemens
grants the Buyer a personal, non-transferable, perpetual, non-exclusive license to use any
computer program supplied with the Equipment that is necessary to operate the Equip-
ment solely on the medium in which such program is delivered for the purpose of operat-
ing the equipment in accordance with the instructions set forth in the operator’s manuals
supplied with the Equipment and for no other purpose whatsoever. Buyer may not
reverse-assemble, reverse-compile or otherwise reverse-engineer such computer pro-
grams nor may Buyer make a copy of such program or apply any techniques to derive the
trade secrets embodied therein. In the event of a failure by Buyer to comply with the terms
of this license, the license granted by this paragraph shall terminate. Further, because
unauthorized use of such computer programs will leave Siemens without an adequate
remedy at law, Buyer agrees that injunctive or other equitable relief will be appropriate to
restrain such use, threatened or actual. Buyer further agrees that (i) any of Siemens"s
suppliers of software is a direct and intended beneficiary of this end-user sublicense and
may enforce it directly against Buyer with respect to software supplied by such supplier,
and (ii) No supplier of Siemens shall be liable to buyer for any general, special, direct, indi-
rect, consequential, incidental or other damages arising out of the sublicense of the com-
puter programs supplied with the equipment.
Use the following methods to verify that the G50 or the G60 S is operating properly.
See the Instructions for Use for detailed operating instructions.
Use the following instructions to verify the operation of peripherals attached to the G50 or
the G60 S.
NOTE On systems using the DIMAQ-IP software version 1.022, the first
attempt to write an image file to the CD will fail after new software
has been installed. To overcome this bug, attempt to export the im-
age file to the CD; this attempt will fail. Create a second image file
and export both image files to a different CD: This attempt to ex-
port the files to the CD should succeed. This bug was corrected by
version 1.023 DIMAQ-IP software.
The Service Software functions allow the user to verify the operation of the hardware and
to detect failed circuit boards. Use the methods described in this section to investigate the
cause of malfunctions and the circumstances that existed when the malfunction occurred.
The Service Software screens support only the English language.
The following steps describe the start-up sequence for the service software. When the
Service Authentication (password) screen is displayed, type the password and select the
OK (Fig. 1).
Access all service software functions from the Main Menu screen (Fig. 2).
To exit the service software, return to the Main Menu screen by selecting the Home button
located on most screens. At the Main Menu screen, select the Exit button to exit the ser-
vice software.
This section describes the screens, buttons, and menus that can be accessed for service
activities.
Data Description
Site Name The name entered in the Hospital field of the Site Infor-
mation screen.
System Serial Number The system serial number entered in the Serial No.
field of the System Information screen.
Product SW Version The software version entered in the field of the Soft-
ware Information screen (HW/SW). This version num-
ber applies to the system as well as the software.
Table 2 lists the screens and menu items that can be accessed from the Main Menu
screen.
Tab. 2 MAin Menu - screens and menus
Some of the menu items displaying on the Main Menu screen are duplicated as navigation
short cuts on other screens.
Table 3 lists these navigation controls and short cuts. These short cuts operate in the
same manner described for the Main Menu items.
Control Buttons
Three control buttons appear at the bottom of the Site Information screen: Input, Cancel,
and Save; these control the editing of the data fields located on the screen.
• Input: Selecting the Input button allows the user to edit the data fields.
• Cancel: Selecting the Cancel button displays the message box shown in (Fig. 4). Se-
lect the OK button to redisplay the information saved in the system memory. Selecting
the Cancel button, located in the cancel message box, returns the screen to the state
that existed before the Cancel button was pressed.
Transducer Screen
Access the Transducer screen by selecting the Transducer button located on the Main
Menu screen.
The Transducer screen lists the names of available transducers by the Transducer Name
and the Transducer ID number. The system automatically reads the transducer data and
populates the fields in this screen.
Diagnostics Screen
Access the Diagnostics screen shown by selecting the Diagnostics button located on the
Main Menu screen.
Log Screen
Access the Log screen by selecting the Log button located on the Main Menu screen.
This screen displays buttons that allow access to the Key History Log and Error Log
screens.
Two keys are located on the Key History Log screen: the Clear key and the Back key.
• The Clear key initiates the deletion of the Key History Log data and displays the dialog
box; confirm deletion by selecting the OK button, or cancel by selecting the Cancel but-
ton.
Components that are not spare parts, but which are contained inside a spare part, can be
cited in the error log. See (US04-101.850.01 / Component Designations) to determine
which spare part contains the component cited in an error log. For a listing of the system
spare parts, see the Spare Parts Catalogue on CD or access the catalogue from any of
the CB-DOC “Spare Parts” links.
Each error is logged according to the date, time, status (circumstances), and includes
details of the malfunction.
The following two keys are located on the Error Log screen:
• The Clear key initiates the deletion of the Error Log data and displays a confirmation
message box; confirm or cancel the deletion of the error log data in this message box.
• The Back key returns to the Log screen.
1. Open the Service History screen by selecting the Service History button located on the
Main Menu screen.
2. Verify that Today is displayed in the History List field and that the current date is dis-
played in the Date of Service field.
3. Select the Input button located at the bottom of the screen to enable data entry.
4. Enter the name of the service engineer in the Service Engineer Name field.
5. Enter the key field data.
6. Enter the Memo field information.
7. Select the Save button located at the bottom of the screen to record the data.
NOTE The Save button causes the currently displayed data to be record-
ed. Data that has been edited, on screens that are not currently dis-
played, will not be saved. When entering or editing several service
records, select the Save button before moving to the next service
record.
1. Select the date of the recorded service activity in the History List.
2. Select the View button to display the record for that date.
3. Select the Input button to enable editing of the displayed data.
4. Edit the data.
5. After completing the editing of the data, select the Save button to record the new data.
NOTE The Save button causes the currently displayed data to be record-
ed. Data that has been edited, on screens that are not currently dis-
played, will not be saved. When entering or editing several service
records, select the Save button before moving to the next service
record.
Field Descriptions
The Service History screen contains nine fields that are used to categorize and summa-
rize each recorded service activity. This section describes the use of each of these fields.
• The History List contains the Date of Service recorded for each service activity. Select-
ing a date from this drop-down combo box, and then selecting the View button, dis-
plays the data recorded for that service activity.
• The Date of Service field allows entry of the date of a specific service record. Once the
service record is saved, this date appears in the History List and can be selected to re-
call the information recorded for that service activity.
• The Service Engineer Name field allows the entry of the name of the individual who per-
formed the service activity. This name entered here appears in this field when a record
is viewed.
• The Key 1 field allows categorization of the service task according to the type of mainte-
nance performed. The categories of Preventive Maintenance, Corrective Maintenance,
and -blank- are available for selection in the drop-down combo box; other categories
can be entered from the keyboard after selecting -blank- from the list.
• The Key 2 field allows identification of the devices maintained during this service activi-
ty. The devices of Sys. Hardware, Sys. Software, Sys. Hard & Soft, Transducer, Option
Device, No Problem Found, -blank-, and Other are available for selection in the
drop-down combo box; other devices can be entered from the keyboard after selecting
-blank- from the list.
• The Key 3 field allows the categorization of the service activity according to the frequen-
cy of its occurrence. The entries of Reappears (Always), Reappears (Sometimes), Re-
appears (Rarely), No Reappearance, Other or -blank- are available for selection in the
drop-down combo box; other frequencies can be entered from the keyboard after se-
lecting -blank- from the list.
• The Key 4 field allows the service task to be categorized according to status. The sta-
tus categories of Completion, Observing for reappearance, Waiting for spare part, Oth-
er, and -blank- are available for selection in the drop-down combo box; a different
status can be entered from the keyboard after selecting -blank- from the list.
• The Key 5 field allows the service task to be categorized according to the time required
to complete the task. The durations of Within 15 min, Within 30 min, Within 45 min,
Within 1h, Within 1.5 h, Within 2 h or Over 2h are available for selection in the
drop-down combo box; a different duration can be entered from the keyboard after se-
lecting -blank- from the list.
• The Memo field allows entry of extended text comments. Press the Enter key to wrap
text in this field.
Backup/Restore
Access the Backup/Restore screen by selecting the Backup/Restore button located on
the Main Menu screen of the service software.
Use the Backup/Restore screen to backup or restore the listed service data.
NOTE If the Service Data Files are empty, such as: no data in the service
history field and no data in the peripheral field; then a service data
backup is not necessary.
1. Open the Main Menu service screen and select the Backup / Restore button.
2. Select the Backup radio button.
3. In the scrolling list, check the box adjacent to the service data items to be backed up:
Table 6 lists the options available for performing a complete or individual back up.
Tab. 6 Backup Packages
4. Insert an MO disk in the MO drive and select the Go button located at the bottom of the
screen to begin the backup.
5. When the message box displays, select the Ok button to format the disk; the backup
continues.
NOTE The system software assigns a name for the backup file, using the
following date format: YYYYMMDDHHMMSS.
7. When the progress bar located on the Backup / Restore screen reaches 100% a Done
message will be displayed: Remove the MO disk and label it.
Restoring Service Data
1. The Select the Restore radio button is located at the top of the screen; in the scrolling
list, check the box adjacent to the service data items to be restored.
2. Insert the MO disk that contains the appropriate backup into the MO drive.
3. Select the Go button located at the bottom of the screen to begin the restore process.
CAUTION Selecting the Cancel button during an incomplete service data re-
store procedure leaves the system inoperable.
¹ Do not select the Cancel button when restoring service
data.
The restoration process does not allow the user to select individual packages for restora-
tion. The broader categories available for restoration are listed in Table 7.
Tab. 7 Restore Categories
Adjust the VCR, printer, and the monitor while displaying the test images accessed from
this screen:
• Black and White Test Pattern: see (Fig. 21)
• Framing and Black and White Grayscale Pattern: see (Fig. 22)
• Color Bar Pattern: see (Fig. 23)
• Color Scale Pattern: see (Fig. 24)
DIMAQ-IP Maintenance 0
Access the Windows 2000 Desktop by selecting the DIMAQ-IP Maintenance button
located on the service software main menu screen.
NOTE Please ensure that your system Time Zone setting is correct be-
fore proceeding.
Fig. 25:
2. Select Ok to start the Defragmenter.
Fig. 26:
2. Select Exit to leave the service mode.
3. Cycle the system power.
NOTE If the software version is 1.3 or less, you must recycle the system
power to leave the DIMAQ-IP Maintenance mode. The remotent
function is not implemented in software versions previous to 1.3.
Powering off and then powering on the G50 or the G60 S system performs a complete
“hard” or “cold” boot of all subsystem software. Perform a “hard boot” in the event of sys-
tem lock-up. Performing a “soft boot” is not recommended. A “soft boot” only reboots the
system Host, but does not reboot the DIMAQ-IP.