LINE OF BUSINESS

List of LOB- Do not support

 Replica Products
 Gambling
 Gaming
 Sharp Objects
 Tobacco and Cigarettes
 Live Plants/ Animals
 Crypto Currencies
 Human Parts
 Online trading of stocks and bonds
 Devices include jammers, radar detector
 Toxic, flammable, Radioactive products
 Alcohol
 Illegal Products
 Child pornography
 Products related to hacking and cracking
 Quick health fixer products
 Multi-level Marketing
 Medical Marijuana Dispensary
 Work-from-home
 Drop-shipped merchandise
 Purchase of Foreign Exchange currency
 Cheque Cashing
 Payments to other debt related real estate products
 Debt Collection
 Door to Door Sales
 Leasing Merchants
 Mortgage Payments
 Unregulated Charities
 Internet Auctions
 Night Club
 Premium Rate Telephone Services
 Franchisee Services
 Mixed Businesses
 Adult Products
 Fake Certificate
 Insurance
Only Domestic LOB supported

 NGO/Trust.
 Govt. registered.
 SAAS – IT Services.
 Consultancy Services.
 Standing Instruction merchants.
 Electronics.
 Advertising.
 Gold Jewelry/ Precious Jewelry
 Medical products.
 Digital marketing.
 Training and Development services.
 ERP Model.
 B2B.
 Education
 Utility Services
 Publishing & Market Research
 Automobile Parts and Services
 Market Place

Documents required

LOB Certificate required

NGO FCRA (International)

80(G) & 12(A), Trust Deed (Domestic)

Tours & Travel IATA & IATO (AMEX activation only)

Political Parties for 80 GGB Certificate

Donations 80 GGC Certificate
Domestic and International LOB Supported

LOB For Domestic For International For Activation

(Required (Required
Documents) Documents)

Apparels and Accessories, - - -

Beauty

Books & Stationery - - -

Flower, Gifts, & Toys - - -

Movies, Music and Event - - -

Tickets

Crafts & Painting - - -

Educational Services - - -

Travel IATA/ IATO For Amex

NGO  12A/80G Certificate FCRA Certificate

 Trust Deed (for Master Card
 2 years audited bal. and Visa)
sheet or
 6 Months BS
 Bye Laws
 Pan Card of signing
authority
 DEPARTMENT RELATED QUERY
1) Approval of your account / Add of website URL / Domain / Sub Id/ Spilt Approval
Email: salessupport@ccavenue.com | Phone: +91-22-61666000
Extns : 542/544/545/546/547/548/549/550/638/639

2) Integration/ Technical related query and customer support

Email: service@ccavenue.com | Phone: +91-22-67425555
Merchant Queries: 405/406/407/408/409/413/416/419
Integration support: 421/422/423

3) Customer Queries
Email : To- customercare@ccavenue.com / Cc- accounts@ccavenue.com
Phone: +91-22-67425555Extns : 401/402/403/404

4) Marketing Queries
Email: contact@ccavenue.com | Phone: +91-22-67425555
Extns : 359/360/361/362/363/364/365/366/367

5) Documents related query or change in change bank and email address / Creating Sub ID
Email: compliance@ccavenue.com  | Phone: +91-22-61666000
Extns : 627/629/630/631/632/633/634/635/636

6) Activation of Visa Master International/ Multi- currency / Standing Instruction/ SBI -CITI -HDFC
EMI approval
Email: To-rajesh.darji@avenues.info / tejas.rawat@avenues.info
Cc- compliance@ccavenue.com / akshay.tiwari@avenues.info / vineeta.dalmeida@avenues.info
Phone: +91-22-61666000 Extns : 635 / 614

7) Wavier/ Down gradation/ Up gradation/ Deactivation/ Migration/ Disable of Payment

Option/ INR-USD Amex Activation
Email: To- omkar.walavalkar@avenues.info / prathamesh.shivalkar@avenues.info /
dinesh.kori@avenues.info
Cc- compliance@ccavenue.com / akshay.tiwari@avenues.info / vineeta.dalmeida@avenues.info
Phone: +91-22-67425555 (Ext: 628/611/608)
 8) Accounts Team
Email Address: accounts@ccavenue.com | Phone: +91-22-67425555 Extns : 201/202/214/215/225

9) Accounts- FIRC Certificate

Email: To-amit.karawade@avenues.info / Cc- accounts@ccavenue.com
Phone: +91-22-67425555 (Ext: 214)

10) Performa And Tax Invoice

Email: To- varun.kulkarni@avenues.info / Cc- accounts@ccavenue.com
Phone: +91-22-67425555 (Ext: 211)

11) TDS deduction related or escalation

Email: To- sachin.nair@avenues.info / Cc- accounts@ccavenue.com
Phone: +91-22-67425555 (Ext: 215)

12) NEFT /IMPS Payment details

Email: To- ajinkya.gawade@avenues.info / Cc- accounts@ccavenue.com
Phone: +91-22-67425555 (Ext: 225)

13) Risk Related Query/ Pay-out on hold

Email: risk@ccavenue.com | Phone: +91-22-61666000
Extns : 504/505/509/510/511/514/563/636/590

14) Chargeback related Issues

Email:  chargeback@ccavenue.com | Phone: +91-22-61666000
Extns : 502/504/507/508/513/566/649