I HAVE SOMETHING HERE THAT WILL MAKE YOUR ANALYTICAL MIND WORKS.

I WANT YOU TO ANALYZE

THE PICTURES PRESENTED. AFTER THAT I WILL BE CALLING STUDENTS TO SHARE THEIR SENTIMENTS OR
IDEAS ABOUT IT.

CUSTOMER – HEART OF EVERY BUSINESS

Here are some of the most common customer service and related functions provided by call or
customer contact center employees.

COMPLAINT RESOLUTION – BY OFFERING MULTIPLE ALTERNATIVES, CUSTOMER NEEDS AND

PREFERENCES CAN MORE READILY BE ADDRESSED. DEPENDING ON THE CHOSEN METHOD BY THE
CUSTOMER, TIME AND MONEY CAN BE SAVED BY THE ORGANIZATION SINCE TECHNOLOGY CAN OFTEN
REPLACE THE NEED FOR EMPLOYEE INTERVENTION.

DOCUMENT/ORDER PROCESSING – (WAREHOUSE CLUBS, CREDIT COMPANIES, MORTGAGE

COMPANIES, ORGANIZATIONS THAT DO PRODUCT WARRANTY REGISTRATION, OR ORDER
PROCESSORS). THE AGENT OF THE ORGANIZATION TAKES THE INFORMATION AND COMPLETES THE
FORM FOR THEM. SPIDERMAN ORDER TICKET. The customer looks for the item he or she wants to avail
then calls the company. For those who use an automated ordering system. A customer service
representative takes the order, answers questions related to it, discusses other pertinent details, and
finalizes the order in a system. Note that there are also lots of online shops with automated checkout
counters. This is perfect for customers who prefer self-help or who don’t have further questions
regarding their orders. Your online shop then fills the order then sends it to the courier company. The
courier company delivers the product to customers.

INQUIRY SERVICES – FOCUSED ONLY ON INQUIRY PURPOSES, WHEN YOU HAVE SOMETHING TO ASK OR
CLARIFY SOMETHING ABOUT A PRODUCT’S INFORMATION. LEGIT

TELEMARKETING/ TELESERVICES – WE HAVE THIS SO-CALLED SALES DEPARTMENT TO PROVIDE SALES

SERVICES THROUGH CALL. APPLY FOR MEMBERSHIP FOR THE CUSTOMER.

COUNSELLING – YOU CAN USE THIS FOR COUNSELING SESSIONS. THIS MAY ALSO INVOLVE IDENTIFYING,
RESEARCHING, AND RESOLVING CUSTOMER ISSUES USING THE COMPUTER SYSTEM. FOR EXAMPLE, IF
YOU WANT TO QUIT SMOKING, Quitline is a hotline –165364 DOH. BANTAY BATA 163. MENTAL HEALTH
PROBLEMS 021553, 0279898727
DIRECTORY – THIS IS FORMERLY KNOWN AS “INFORMATION”. IT CHANGED ITS NAME BECAUSE OF THE
UNRELATED QUERIES BEING THROWN AT THE AGENTS. AT THE CORE OF YOUR SERVICE, THERE’S THE
BASIC REQUIREMENT THAT YOU PROVIDE ACCURATE INFORMATION TO THE CUSTOMER AT ALL TIMES.
IT’S OFTEN THE NUMBER OR ADDRESS OF A COMPANY, WHICH CAN BE A POPULAR RESTAURANT, A
FIVE-STAR HOTEL, OR A HISTORIC THEATER. WITH ACCESS TO THE ONLINE DIRECTORY, YOU LOOK UP
THE REQUESTED DETAILS, FORWARD THIS TO THE CUSTOMER, AND END THE CALL.

BOOKING – HOTEL BOOKINGS, CONCERT TICKET RESERVATIONS, AND AIRLINE TICKET BOOKINGS ARE
SOME EXAMPLES.

TECHNICAL SUPPORT – TECHNICAL SUPPORT REPRESENTATIVES ANSWER INCOMING PHONE CALLS AND
PROVIDE SUPPORT TO CALLERS EXPERIENCING COMPUTER PROBLEMS OF ALL KINDS. THEY LISTEN TO
DESCRIPTIONS OF CUSTOMER ISSUES AND DETERMINE HOW AND IF THEY CAN BE FIXED. TECHNICAL
SUPPORT REPRESENTATIVES USE INFORMATION FROM CUSTOMERS TO DIAGNOSE TECH ISSUES AND
WALK CUSTOMERS THROUGH THE STEPS NEEDED TO FIX VARIOUS PROBLEMS. IF CUSTOMER TECH
PROBLEMS CANNOT BE HANDLED OVER THE PHONE, TECHNICAL SUPPORT REPRESENTATIVES SCHEDULE
A REPAIR CREW TO FIX PROBLEMS ON-SITE.

ACADEMIC INSTRUCTION – THEY ACCOMMODATE AGENTS WHO ARE CAPABLE OF TEACHING SPECIFIC
AREAS ON A REAL-TIME BASIS. JAPANESE LEARNERS, FOR EXAMPLE, WOULD LIKE TO LEARN ENGLISH,
SO THERE ARE A NUMBER OF CALL CENTERS THAT CATER TO THIS NEED. ENGLISH AS A SECOND
LANGUAGE (ESL) LESSONS WILL BE TAUGHT TO THEM BY COMPETENT PERSONNEL WITHOUT THE NEED
TO LEAVE THEIR HOMES.

TRAVEL ADVISORIES –

SALES –

CROSS-SELLING – IS THE ACTION OR PRACTICE OF SELLING AN ADDITIONAL PRODUCT OR SERVICE TO AN

EXISTING CUSTOMER.

DATA GATHERING – EXAMPLE IS LOST PASSWORD.