Issue Type:

Section:
New Restaurant / Revised Copy
Café Chef Wan

Department: Date Issued/ Revised:

Front of House January 2022

Section: Cashiering Standard Operating Procedure

Reference:
CCW
How To: Gift Voucher settlement
Standard:

Objective:

Operating Procedure:
1. Guest present the gift voucher.
2. Read the voucher coupon carefully to determine if it is a valid or
expired one.
3. For our cash voucher can be use one cash voucher per receipt.
4. Splitting the bill are not allowed.
5. Find out what all charges are covered.
6. Don’t give any cash as change for the voucher or coupon.
7. Entered the amount of cash voucher under total bill discount
(RM) at the guest bill in the POS.
8. If the cash voucher / coupon amount doesn’t cover the total
food bill then collect the balance amount by other method of
payments.
9. Let the guest know their balance amount after we deduct the
cash voucher / coupon.
10. Collect the balance from guest.
11. Close the table on POS
12. Ensure to keep the cash voucher / coupon safely
together with the guest bill for our copy. Treat them as cash.
13. All the voucher will be counted together with closing
report.

Attachments/ References:
Prepared by: Date:
Nur Izzati Bt Hamid 24th January 2022

Endorsed by: (Facilitator) Date:

Approved by: (General Manager/ Date:

Corporate Functional Head)