Nama : Putri Indah Chaerunnisa S

Nim: 1901086

1. Asking question
- Sorry, ladies and gentelmen, currently the hospotal is limiting visiting regulations,
if possible only 1 or 2 people can enter, then it can be replaced
- Please sir/mom when you finishing using the ac remote please return it to the
nurse’s room
- Sir/ma’am please dont take off the mask
- Please dont litter
- Sir/ma’am, dont stay up late because you have to sleep enough

2. Offering services
- Nurse, why is my IV not working
- Sister why is my room so stuffy?
- Nurse when i come home i don’t like the hospital atmosphere
- My sister soesn’t like porridge, can i eat something else?
- Sister water in the bathroom my room does not work

3. Giving direction
- Because you are already taking regular medication tomorrow can go home
- I wish you a speedy recovery so you can play with your family again
- Thanks to the partience of the mother/father i can do my job calmly
- Wow your son is very kind and not fussy when given medication
- The hearts of the ladies and gentlemen are very kind to be patien with the disease,
ihope you gat well soon so that you can go home quickly

4. Explaining
- I dont want my IV to be removed and then put in again
- I never went to your room, maybe another nurse replaced me
- Hah? Me blood pressure is always normal, how come none of my nurses and
family have hypertension
- Im sorry sir/maam, it is not my authority to explain the ilness of the mother/father,
let the doctor deliver
- Why my medicine so many nurses? Evem though my ilness is a trivial thing?

5. Persuading
- Later, when you go home, you have to pay attention to the medicine, sir/mother,
dont be negligent and you have to eat and drink a lot
- When you get home, try to keep dangerous items around the child’s bed
 - When you get home, get plenty of rest and dont have to go out for a walk
- If you are at home, the sheets must be replaced every 2 weeks
- Your child can go home, please keep away from cigarette smoke or other harmful
smells at home

6. Soothing
- Sorry mom/sir i’ve made you wait
- Sorry mom/dad i injected it intoo his hand maybe this is a bit painful
- Sorry si, the bell in the nurse’s room was disturbed so we were a little late in
coming to the room of the father
- Sorry sir/mother for the inconvenience of interrupting the lights in the room
- Sorry sir/ma’am for the inconvenience the lift in this hospital is being famaged
and being repaired so you have to climb the stairs first