JOB DESCRIPTION

Job Title Sr. Manager LM Level Sr. Manager

Department Last Mile Function Operations
Location Ranchi Reporting to Sr. Director LM

COMPANY PROFILE

Delhivery is India's leading e-commerce fulfillment company, where we use technology to drive supply chain
solutions. Delhivery provides an array of products and services for online businesses - including online channel
integration services, sourcing, catalogue management, inventory management, multi-city fulfillment, express
shipping, same day delivery services, reverse logistics, offline payment collection and processing, customer
support, social media engagement and channel analytics.

5 years into the industry, Delhivery handles over 250,000 shipments per day for over 100,000+ merchants, 25000
clients and 1800+ retailers across 450+ cities. We provide a modular set of e-commerce technologies and logistics
solutions to over 5000+ pin codes.

KEY RESPONSIBILITIES

• Ensures end to end smooth running of logistics operations for the zone/area
• Adhere and enforce all operational procedures and policies, also ensures timely audit is conducted.
• Responsible for all the SLA’s & TAT are maintained.
• Responsible for reduction in cost and increase in productivity for the region.
• Finalization of LM sites, manpower, fleet, training, resource planning specifically for big sale events like
Big Billion Day Sales, Diwali Festival sale etc.
• Handles the continuous improvement projects w.r.t., cost service and employee productivity
• Maintenance of all the operational budgets
• Supervises activities pertaining to vendor for the upcoming new projects during new pin code expansion.
• Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues &
grievances are taken care of within time.
• Heading the new initiatives like involving 3rd party for the distribution of shipments wherever there are
less number of packages
• Impart behavioral & soft skills training to the team as and when required.
• Benchmarking with Competition by updating regarding Last Mile Delivery solutions, coping up with latest
trends, innovations and industry best practices
• Monitoring security parameters across region and ensures no unlawful activity occurs

QUALIFICATION

▪ Minimum Graduate, and/or ▪ Expert in usage of Microsoft Office

Education Functional Skills
MBA preferred. packages preferably MS Excel

Internal Public Version 1.0


▪ 7-10 years
▪ Relevant exp in Logistics/
Manufacturing industry
Experience preferred
▪ Experience in Operational
Excellence/Lean will be an
added advantage
▪ Time & Resource Planning skills
▪ Strong leadership skills
▪ Vendor Management
▪ Project Management
▪ Good negotiation ability
▪ Proactive and good communication
and analytical skills
▪ Active learner, resourceful,
productive.
Behavioral Skills
▪ Hard worker while creative.
▪ Good leader & a motivator
▪ Able to work independently as well
as in team.

OTHER DIMENSIONS

Other ▪ Customer satisfaction

Business ▪ Revenue Generation
Dimensions ▪ Operational Knowledge
No. of ▪ Direct – 4-5
Subordinates ▪ Indirect – 40+

Internal Public Version 1.0