Unknown Speaker 0:00

Hi, I'm here to answer some of the questions as a customer.

Unknown Speaker 0:04

So the first question is do you shop from ecommerce platforms such as Flipkart,
Amazon? Snapdeal, myntra Paytm Mall to name a few?

Unknown Speaker 0:13

Yes, I do. I do shop from these platforms very often, especially from Flipkart or
Amazon and myntra. I do on a regular basis.

Unknown Speaker 0:25

Which platform Do you prefer the most?

Unknown Speaker 0:29

I think I prefer Amazon the most. Because I have shopped from Amazon, I think the
maximum number of times so yeah. Amazon.

Unknown Speaker 0:41

Compared to Flipkart, which platform Do you prefer less?

Unknown Speaker 0:45

Oh, so yeah, as I mentioned, compared to Flipkart, I prefer Amazon more. Because of
reasons like time, I think I get many things, many stuff is delivered through
Amazon in a much lesser time. So yeah, Amazon.

Unknown Speaker 1:06

What is your experience of Flipkart order delivery?

Unknown Speaker 1:10

I think my experience has been good with Flipkart. so far. I've always received my
orders on time.

Unknown Speaker 1:17

Did you ever receive a fake product or wrong order while shopping from Flipkart?

Unknown Speaker 1:24

No, I think I have never received a fake or a wrong product. Whenever I have
shopped from Flipkart.

Unknown Speaker 1:34

If yes, did Flipkart take any measures after you brought it up with the management?

Unknown Speaker 1:38

Well, I think I have heard from people that who have shopped from Flipkart, if they
have not got the right order, they have complained and they have got their order
replaced. So I don't think there's any issue with that. I think the management
takes care of it.

Unknown Speaker 1:56

Did you ever have to apply for a return or Refund on an order placed on Flipkart?

Unknown Speaker 2:02

Yes, I have returned few things, which I have ordered in the past on Flipkart. And
I've got the refund on time.

Unknown Speaker 2:16

What is your experience of Flipkart return replacement refund policy?
Unknown Speaker 2:22
So I think they have a very smooth process in terms of returning a product. And,
you know, whenever they like we apply for refund, I've always got refund within
like three to five business days, as they mention on their website or app. So I
think it's very smooth and very customer friendly.

Unknown Speaker 2:47

If the mentioned problems are resolved, would you prefer coming back to Flipkart
for repurchases?

Unknown Speaker 2:54

Definitely, I think, if these platforms, or if a platform like Flipkart is making
sure that the customer queries are answered, and they don't face any issues, then
why not? I think I'll definitely if ever I face any issue, and it's resolved, and
obviously I'll go back to Flipkart.

Unknown Speaker 3:17

Do you see any anomaly in the delivery time during special sales days as compared
to normal business days?

Unknown Speaker 3:27

I think yeah, I mean, do you do like there are few days few events specially the
festive season? I think then they do mention that there could be a delay in the
delivery. But still, it's I think it's fine. I think it's not that late. It might
be a one or one or two days matter of like one or two days. I think not more than
that. So yeah. Thank you.

Transcribed by https://otter.ai