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Building relationships RTE AAD sey now Speakers responds to what Speaker Asay, Focus onthe ‘words in italics. = A: What do you think damai : Well," say communication problems certainly sou ‘Speaker B doesn’t repeat the same verb as Speaker A but instead uses averb with a very similar meaning, Now take Speaker B’s part. Use the correct form of a verb from the box. ed our relations with Oxaco? YOM JOVNONVT undermine strengthen buildup ped consie 8: Yeah. They've certainly managed to ‘2 good business over the should come 2 As Gotting rid of those trade b ot tne friendship between our B: Absolutely. The 3 alt nothing like trade ta relations, 1d fo hear that they're thinking of resting diplomatic relations, isn't. B: Yes, That's great. relations is probably the best sion, 4 A The key question is, how can we encourage cooperation between Bur rganisations? B: Definitely, We need to find ways to cooperation, 5. A: imafraid lack of communication is now relations, Bs agree. | think it 6 Ath ally future cooperation. Engineering has broken off lations with its main distributor, B: To be honest, wander what took them so long to ‘elations HER) comptete each sentence with the best word (a, bor ¢). 1 Todo business with someone, first you should try to... ¢stablish a rapport a) improve +) Gaabiishy 2 pro a) resumes b) enjoys 2 UNIT3. > BUILDING RELATIONSHIPS, a these sentence halves. Janis will never let dove a) for as much as 25 per cent of reveques in the near future. 2. Sue and Marco are going to 1) sowe can't afore to putit off once share 2 small office again 3 Inthvee years time we plan ©) we called off the party immediately. to setup 1 asked them to draw up 4) a customer who has a problem, 5 When we heard wed last the deal, ©) of strengthening our relations with our suppliers 6 This conference is crucial 1) so they'd better learn to get on together 7 Tod's CEO expects China and Inca 8) the contract as soon as possibie. to account 8 We'e looking for nev ways 1) adistinytion networkin Mico, Complete each conversation with the correct form of a multi-word verb from the box. ‘counter checkin goback go over look forward t0| meetup tuinround tumup workout carry on 1 A: Do you think our new agent is reliable? B: Absolutely. | know you can..C24OT 2N.. her to boost sales. 2A 1'm really glad I'll be able to go to the Frankfurt conference. B: Me, too. 'm very much. seeing you there. 3 A: Those new models have really saved the factary from closure, haven't they? B: Yeah, They've. the company 4 A; Do you socialise with them? B: Well, we usually. for lunch on Taursdays. 5 A; The negotiation was a great success. B: Yes, Things. pretty well in the end, 6 A: Have you checked the report? B: Yes. ityesterday. 7 A: | suppose you all stood up when the CEO arrived B: No. In fact everyone. working as if nothing had happened. 8 A: HiJeff. Igor here, Have you arrived at the hotel yet? B: Hi Igor. Yes, I'm just: now. 9A: Was everyone an time? 6: Almost everyone. Hans. late 2s usual 10 A: Is guanxi an old concept, then? B: Oh yes. It thousands of years. EE] study these sentences, then decide whether the three statements below are true or false. B YOM JOWNONYT OM IOVNONVT UNIT3 +» BUILDING RELATIONSHIPS * Although their prices are very competitive, we have decided not to do business Linking ideas th them + Their ads are hardly noticeable. Nevertheless, they keep attracting new customers a) at ess, however, yet, on the oth ‘ough, in spite of, despite, ne ier hand are all used ta contrast ideas, b) Although, eve bin spite of despite are used to link parts of a sentence together, ©) Nevertheless, nonetheless, howe ‘other hand are used to link ideas across sentences. ABA compete cach sentence withthe correct tinker (0,6 or). countries seemed to improve Ven. theugh. they kept puting off the peace talks. a) however ») Geninoush> ©) despite 2. Their prices are very compeltve. _we have decided not todo business ith them a) Nonetheless b) Although © Furthermore 3 We reached out to customers with special offers continuity programmes and Appreciation ites, customer tetentin dis nat improve 2) However ) Despite © Geen though 4 Negotiating prices and securing orders is very exiting ensuring a b) inspite of ©. Onthe ether hand a) More 5 He likes keeping himself to himsel he spends a lot af time entertaining supplier a) Aswell as b) Besides o vet 6 Tsempa and Rexon have only been doing business for a couple of months. sempa’s managers have already given Rexon their full confiden a) Despite b) Nevertheless, 0) Besides Read the passage below about giving presentations. In each line 1-8 there is one wrong word. For each line, underline the wrong word in the text, and write the correct word 1 the space provided. pecial way of captvatiy acer ta J that, they often have a aumber of common feature. Like all 1 features... ronenicators, th are shat there audience is just asin as winas the 2 e refore, they tse ve much w . 3 ic, and about their anituee for it. Whenever passll r 4 Iso amve Lor 15 1 efove Heir talking isc z 5 : me oy are their notes and check the equipments but also i 6 at to the pasticipants ie tn. By create a nosphene, they can 7 establish rapport for th . any prese il 8 us De ead the direct marketing letter below and cross out the one sentence which does not fit in. morrison office supplies international 1 Connaught Place, Edinburgh PH2. 7EY TeliFax 0131 123 7650 “ Ferallery bane, Harefield Fo sex UB? 5S Dear Mr Poter, wing business with us for over three years the world’s leading business-to-business suppliers of office products and ee

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